Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: The Transfer Solutions team was created to establish Mastercard as the frontrunner in the fast-evolving real-time payments space, and to position Mastercard to be able to incubate the development of new payment flows. The team is responsible for designing, building, and operating the technology that powers Mastercard’s next generation payment applications – Domestic, Cross Border and Bill Payments. Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building & scaling products & applications that transform payments of any typ
Salary not disclosed
Check market pay for comparable Program Manager roles before applying.
Role market pulse
How Program Manager demand looks in India
Live jobs
29
Posted 30d
25
30d movement
+525%
Remote share
0%
Salary listed
3.4%
Salary trend 1Y
Not enough history
Role overview
Job description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager1. OverviewThis role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray.
2. Role
• Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations.
• Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning.
• Conduct demos and office hours to guide users through Jira workflows and integrations.
• Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha
• Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements.
• Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards.
• Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation.
• Maintain Confluence pages for support instructions, banner updates, and workaround documentation.
3. All about You/Experience
• 5+ years in technical program management, preferably in enterprise software or Agile environments.
• Deep understanding of Jira Cloud, Aha!, Rally, and Atlassian ecosystem.
• Experience with enterprise migration programs, CRQ processes, and dependency tracking.
• Strong analytical skills with proficiency in Domo, EazyBI, and Confluence.
• Excellent communication and stakeholder management across global teams.
• Familiarity with CAB processes, onboarding calendars, and OKR tracking.
• Engages with vendor contacts and internal stakeholders for escalations and enhancements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
What they are looking for
Skills & requirements
Qualification
Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning
Hiring company
Mastercard
Explore this employer's active roles, salary signals and company profile on Jobiba.
Keep exploring
Similar active roles
Fresh roles matched to this title and market.
🔔 Get job alerts
New Senior Technical Program Manager jobs in Pune, India, straight to your inbox.
No spam · Unsubscribe anytime