Product Support Engineer Jobs

MongoDB is seeking a Staff Software Engineer to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. This engineer will also work on our Atlas Data Federation & Archiving product. Atlas Data Federation & Archiving allows customers to move data from hot to cold storage and run federated queries over that data. We are forming a new Atlas Clusters team in the Dublin area. We are looking to speak to candidates who are based in Dublin and would like a hybrid or in-office working model. What you’ll do Build and design new features for MongoDB Atlas and Atlas Data Federation & Archiving Contribute to and lead complex technical projects Work with stakeholders throughout MongoDB to build our roadmap and product offerings Work with customers and support engineers to fix issues and become part of our on-call rotation Collaborate with team members to develop our codebase, best practices, and design principles Foster an inclusive and respectful work environment according to MongoDB's Core Values We’re looking for someone who Has at least 10+ years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, C#, etc) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new module and maintained it in production Is eager to solve tough problems Has excellent communication skills Is curious, collaborative, and motivated Success Measures In 3 months, you'll have shipped code into production and c

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engagi

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Personalized Support (EMEA). About the job The Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Personalized Support Engineers while working in the EMEA time zone. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. Responsibilities In this role, you’ll: Lead and Develop: Coach and lead a team of Personalized Support Engineers (PSEs) supporting strategic customers. Bring out the best in team members with a focus on their professional growth, technical enablement, and overall well-being. Drive Customer Value: Oversee how the PSE team assists TAMs and customers to resolve complex technical issues, deliver proactive guidance, and champion the customer’s needs within Twilio. Optimize Operations: Continuously evalua

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

The worldwide data management software market is massive. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB is seeking a Software Engineer 3 to join the Atlas Clusters Platform team. The team is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Clusters Platform team develops the foundational orchestration platform behind MongoDB Atlas. Our systems drive cluster planning and execution, evolve the Atlas control plane toward service-oriented architecture, and provide critical infrastructure that help Atlas run safely and efficiently across cloud environments. We are looking to speak to candidates who are based in New York City for our hybrid working model. What you’ll do Build and design new features for MongoDB Atlas Contribute to and lead complex technical projects Work closely with product and design teams, considering the user’s perspective while building technical solutions Work with customers and support engineers to fix issues Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor other team members We’re looking for someone who Has at least 3 years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Is comfortable working across the stack of a modern web application (e.g. React, TypeScript, Kubernetes) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new feature and maintained it in production Is eager to solve tough problems Has excellent

MongoDB is seeking an Engineering Manager to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database-as-a-service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. The Atlas Clusters Fleet Signal Management team is a product engineering team that builds machinery to rollout hardware and software to the Atlas data plane, detect regressions at scale, and automate remediative actions. The core mission is to establish platform stability by owning the rollout and monitoring systems designed to swiftly detect and mitigate potential issues. We are forming a new Atlas Clusters Fleet Signal Management team in the Dublin area. The Engineering Manager who fills this position will be pivotal in growing that team. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What you’ll do Lead a team of motivated individual contributors who are eager to learn and grow Contribute to the code, design, and architecture of the systems your team develops Work with stakeholders throughout MongoDB to build our roadmap and product offerings Work with customers and support engineers to fix issues and become part of our on-call rotation Collaborate with team members to develop our codebase, best practices, and design principles Foster an inclusive and respectful work environment according to MongoDB's Core V

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a leader in our Enterprise Support organization, you’ll lead a team across Enterprise and Technical Support to ensure we deliver exceptional experiences to our customers. You’ll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes. We’re looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a fast-paced, agile environment. This role will be based out of our Singapore hub. What you’ll do at Figma: Lead and develop the Enterprise & Technical Support team, setting a high bar for customer experience, quality, and performance, with a focus on coaching to deliver a premium customer experiences Manage, coach, and empower the team to meet the KPIs most critical to Enterprise success, driving clarity, alignment, and accountability Partner with Support Operations to implement operational improvements that enhance our ability to deliver support at scale Collaborate closely with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions, ensuring continuity and customer satisfaction Work with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making S

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Lead the delivery of complex engineering projects focused on driving user acquisition, activation, and revenue growth. Break down initiatives into manageable stages with predictable timelines, making clear trade-offs between speed, experimentation, and long-term scalability. Partner closely with product and data to prioritize high-impact work and maximize business outcomes. Understand engineering levelling and scale the team by identifying and filling skill gaps, particularly in areas like experimentation, performance, and conversion optimization. Collaborate with recruiting to attract and retain top talent aligned with Growth’s fast-paced, outcome-driven environment. Monitor team performance proactively, ensuring strong execution and continuous improvement. Support engineers in delivering measurable impact and developing their careers through ownership of key growth metrics. Navigate difficult conversations with clarity and empathy, especially when balancing business urgency with technical quality. Foster a collaborative, high-velocity team culture aligned with company goals. Team you would be leading – Growth The Growth team is dedicated to driving high NDR and sustainable revenue growth through

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the quality strategy for our innovative enterprise storage platform, ensuring zero-downtime resilience across physical hardware and cloud environments like Cloud Block Store and CloudSnap. In this engineering leadership role, you will scale systems testing, feature interoperability, and test automation for mission-critical global applications. Partnering directly with cross-functional development, support, and escalation teams, you will champion a customer-first quality model. This position elevates overall product reliability while shaping how cutting-edge software resilience is delivered at scale. WHAT YOU'LL DO Define & Execute Quality Strategy: Own end-to-end system test designs with a focus on large-scale feature interoperability to guarantee zero-downtime performance across enterprise and cloud environments. Build High-Impact Automation & Tooling: Design and deploy automated test workflows and triage tooling to accelerate defect detection, drastically reducing execution friction across thousands of automated test suites. Simulate Real-World Customer Workflows: Replicate complex customer deployment architectures to validate real-world fault tolerance and overall resilience against failure domains. Drive Root-Cause Resolution: Partner directly with escalation and support engineering teams to analyze and resolve complex defects, utilizing customer feedback loops to eliminate quality gaps. Lead Agi

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities, and plan for what matters most. Our mission is to help those people find the inspiration to create a life they love. As a member of our Legal team, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. We're looking for an experienced, self-motivated, practical, and creative lawyer to join our small and nimble team. In this role, you'll support product and engineering teams across Pinterest's core consumer experience and/or ads ecosystem—serving as a subject matter expert and influential advisor to senior business and legal leadership alike. You'll drive strategy on cutting-edge legal issues in generative AI, privacy, IP, digital advertising, and beyond. We're al

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payment use cases that are right for their business model, whether it's creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. What you'll do Responsibilities Own complex connectivity investigations end-to-end across merchant networks , Wi-Fi, LAN, LTE/5G, ISPs, routers, firewalls, VPNs, Stripe Terminal hardware, SDKs, cloud-based device management and third-party connectivity partners, leading technical troubleshooting until the true root cause is identified and a sustainable resolution is delivered. Partner cross-functionally with Product, Engineering, Technical Support, Product Support Operations, Solutions Architecture, Sales and third-party connectivity providers to coordinate complex incidents, align stakeholders, remove blockers and drive product, engineering or partner improvements that enhance the Stripe Terminal support experience. Drive operational excellence by creating runbooks, troubleshooting guides, AI-assisted diagnostics, dashboards, support processes, documentation and enablement material that empower the wider Support organization to resolve issues independently and continuo

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering. We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems Contribute to social support efforts by engaging with customers and users on social media and community platforms Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to impr

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma seeks an AI-Native Performance TPM to own performance prevention, diagnostics, and safe rollout for both our flagship products and next-gen AI features. This platform-level role spans desktop, browser and mobile; requires deep experience with performance testing (load, stress, endurance, interference), observability, and incident response. You’ll partner across Product, Platform, Performance Program and Product Support. Join us to keep Figma snappy quick! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: This is a specialist Platform TPM owning horizontal, high-visibility performance programs that span: Flagship product performance (load times, FPS, memory) and AI features (model inference latency, throughput, cost, and reliability) Desktop, browser, native mobile (React Native / WebView), and WASM contexts Cross-org programs: observability/telemetry, regression prevention (performance CI), xfn performance forum, SEV mitigation, safe rollout of AI capabilities, and CE Planning (customer engineering / enterprise readiness) We’d love to hear from you if you have: 5+ years in performance engineering, performance TPM, platform TPM, or SRE with hands-on experience shipping performance programs for SaaS products Demonstrated experience with load, stress, performance or scalability testing and new-build comparisons Deep familiarity with web performance (FCP, LCP), rendering/FPS, WASM memory, mobile profiling (Xcode I