Product Support Engineer Jobs

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. This is a hybrid (3 days in office) role in Menlo Park or Dublin offices in California Our Data Analytics and AI org (DAA) is expanding our Customer Experience Analytics team and seeking a Senior Analyst to help shape how Snowflake measures and improves the post-sale customer experience. In this role, you'll combine rigorous quantitative analysis with a strong AI toolkit to unlock insights from rich support and services delivery data - driving decisions that span product strategy, operational efficiency, and customer outcomes. Reporting to the Manager of Customer Experience Analytics, you'll partner closely with Support and Services Delivery leadership, own analytical programs end-to-end, and build scalable tools that embed your work directly into stakeholder workflows In This Role You Will Be a Trusted Analytics Partner to CXE Leadership: Work closely with Support and Services Delivery leaders to provide the data and insights that drive operational decisions Deliver Insights That Drive Action: Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency that CXE leadership can act on immediately. Connect the Dots Across Teams: Partner with Support Engineering, Services Delivery, Operations, and Finance to

Sales Engineer 2, Technical Product Sales Support — TN - Antioch, 5510 Crossings Circle. Apply via Workday.

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings. The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on. What you'll do We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region. Responsibilities Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in re

Associate Systems Engineering Support Analyst Company: The Boeing Company Boeing Defense, Space & Security (BDS has an exciting opportunity for an Associate Systems Engineering Analyst (Level 2) for Flight Simulation Labs , located in Berkeley, MO . The Flight Simulation Labs organization has expertise supporting marketing, design, development, integration, test and training objectives for Boeing military aircraft. As a Systems Engineering Analyst, you will be responsible for researching, analyzing, and compiling technical data to optimize system performance throughout the program lifecycle. You will apply systems engineering processes, methodologies, and tools to develop and refine system architectures, functional requirements, and product designs for programs such as T-7, F-15, F-18, and MQ-25. Position Responsibilities Apply systems engineering methodologies to design, develop, and maintain systems, tools, and new product solutions Serves as system administrator for Engineering tools in the Flight Simulation Labs organization Identifies opportunities and implements data analysis and automation including dashboard and reporting for the organization Derives and develops basic architecture, functional requirements, and product designs, ensuring alignment with project objectives Collaborates with cross functional project teams including engineering, IT, cyber, networking, software, customers, and suppliers to achieve organizational goals Engages in continuous improvement initiatives for all Flight Simulation Labs processes and tools This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government re

Experienced Product Security Engineer (Software) ***Signing Bonus Potential*** Company: The Boeing Company Boeing is hiring for an Experienced Product Security Engineer (Software) to join our team located in Berkeley, MO. At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us to build something better for yourself and for our customers and for the world. Be part of a team that designs and protects our nation’s most advanced capabilities. The Boeing Company is seeking experienced engineers to contribute to the design and development efforts for key computing assets embedded in the most advanced Boeing defense platforms. This job is an opportunity to be part of the Boeing Anti-Tamper Engineering Capability Center, which is tasked with the protection of all critical computers across all defense products developed within Boeing. Unlike most aerospace jobs where a team is focused on building a singular product for a specific customer, a career in Boeing’s Anti-Tamper Engineering Capability Center offers the opportunity to contribute to products across Boeing’s entire elite defense portfolio. These positions are based in St. Louis, MO and are focused on software development. Experienced Software Engineers support requirements definition, create software architectures, implement software designs, and test our security solutions and the computing devices into which they are included. We a

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Job Summary As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions. This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org. Key Responsibilities AI-Powered Automation Design & Development Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk w

Title: Staff Site Reliability Engineer, Product Area Focus Location: Noida/ Bangalore (Hybrid) Summary of role Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products. Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering team. Responsibilities Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities. Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap. Participate in defining, evolving, and managing SLOs for several teams within your product area. Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components. Complete projects to optimize and tune on-call experience for your engineering teams. Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement. Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly. Work closely with the developer infrastructure teams to expedite

Title: Staff Site Reliability Engineer, Product Area Focus Location: Noida / Bangalore (Hybrid) Summary of role Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products. Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering team. Responsibilities Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities. Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap. Participate in defining, evolving, and managing SLOs for several teams within your product area. Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components. Complete projects to optimize and tune on-call experience for your engineering teams. Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement. Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly. Work closely with the developer infrastructure teams to expedite

About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the role We’re looking for a Product Marketing Manager, Advertising to help bring together advertiser insights, market understanding, and product knowledge to inform positioning, support product priorities, and execute go-to-market initiatives that drive adoption and measurable business impact. You’ll work closely with Product, Engineering, Sales, and Partnerships to understand advertiser needs, translate complex AI capabilities into clear customer value, and bring new products and features to market. This role is ideal for someone who combines strong analytical thinking with hands-on execution, can independently drive clearly scoped workstreams, and is eager to grow their strategic ownership in a fast-moving environment. In this role, you will: Contribute to the product and marketing strategy for a defined area of OpenAI’s advertising business in partnership with senior product marketers and cross-functional partners. Build an understanding of advertisers through customer research, market analysis, and competitive insights, identifying opportunities to improve positioning, adoption, and the customer experience. Develop and maintain positioning and messaging for assigned products or fe

Title: Senior Site Reliability Engineer - I, Product Area Focus Location: Noida (Hybrid) Summary of role Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products. Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering teams. Responsibilities Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities. Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap. Participate in defining, evolving, and managing SLOs for several teams within your product area. Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components. Complete projects to optimize and tune on-call experience for your engineering teams. Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement. Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly. Work closely with the developer infrastructure teams to expedit

About the Team Data is at the foundation of DoorDash success. The Data Engineering team builds database solutions for various use cases including reporting, product analytics, marketing optimization and fi nancial reporting. Team serves as the foundation for decision-making at DoorDash. About the Role DoorDash is looking for a Sta ff Software Engineer,Data to be a technical lead and help architect and scale our data reliability, data infrastructure, automation and tools to meet growing business needs. You’re excited about this opportunity because you will... Own critical data systems that support multiple products/teams Develop, implement and enforce best practices for data infrastructure and automation Design, develop and implement large scale, high volume, high performance data models and pipelines for Data Lake and Data Warehouse Improve the reliability and scalability of our Ingestion, data processing, ETLs, Reporting tools and data ecosystem services Manage a portfolio of data products that deliver high-quality, trustworthy data Help onboard and support other engineers as they join the team We’re excited about you because... 8+ years of professional experience as a hands-on engineer and technical leader leading multiple projects 6+ years experience working in data platform and data engineering or a similar role You have proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software Pro fi ciency in programming languages such as Python/Kotlin/Scala 4+ years of experience in ETL orchestration and work fl ow management tools like Air fl ow Expert in database fundamentals, SQL, data reliability practices and distributed computing 4+ years of experience with the Distributed data/similar ecosystem (Spark, Presto) and streaming technologies such as Kaa/Flink/Spark Streaming Excellent communication skills and experience working

Work Flexibility: Hybrid Job Description Lead Process Development Engineer (Senior Staff) Location: Carrigtwohill, Ireland Work Arrangement: Hybrid Join Stryker's NPI team and play a key role in developing the advanced manufacturing processes used to produce precision surgical blades that support knee replacement procedures. As a senior technical contributor, you will lead end-to-end process development activities, working directly with industrial laser welding, CNC equipment, and validation methodologies to create robust, scalable manufacturing solutions . This role combines hands-on engineering, technical leadership, and innovation to bring new manufacturing technologies from concept to production. Characterise, develop, and optimise manufacturing processes through hands-on testing, analysis, and process experimentation. What You Will Do Lead engineering projects by defining technical objectives, determining project direction, and driving successful outcomes. Lead capital equipment acquisition activities including equipment specification, supplier engagement, installation, and validation. Develop, characterise, and optimise manufacturing processes through hands-on testing, analysis, and process experimentation. Provide engineering support for new product and process introductions in accordance with established product development procedures. Ensure manufacturing processes meet product, quality, regulatory, and operational requirements. Participate in Process Failure Mode and Effects Analysis (PFMEA), Control Plans, Standard Operating Procedures (SOPs), and Production Part Approval Process (PPAP) activities. Review and approve validation documentation and support

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Brief We are looking for a Product Analyst to join our product team and support data-driven decision-making across the product lifecycle. This role focuses on analyzing product performance, user behavior, and key metrics to improve customer experience and drive product growth. You will work closely with Product Managers, Engineering, Design, and other stakeholders to translate data into actionable product insights. Key Responsibilities * Analyze product performance, user behavior, and feature adoption to identify optimization opportunities * Define, track, and monitor product KPIs such as engagement, retention, conversion, and growth * Build and maintain dashboards and reports using spreadsheets, SQL, and BI tools * Partner with Product Managers to support roadmap prioritization and feature impact analysis * Conduct funnel, cohort, trend, and root-cause analysis * Support product launches by defining success metrics and performing post-launch analysis * Analyze product ratings, reviews, and customer feedback to inform product improvements * Drive small to medium-scale analytics initiatives end-to-end * Collaborate with cross-functional teams to present insights and recommendations * Benchmark products against industry trends and best practice*s Required Qualifications * Bachelor’s degree in Business, Economics, Mathematics, Engineering, Computer Science, or a related field; Master’s degree preferred * 3-5 years of Proven experience in a Product Analyst or product-focused analytics role * Strong proficiency in SQL and working with relational databases * Strong experience with spreadsheet-based analysis and da

ABOUT THE ROLE Peloton Electrical Engineers are responsible for the architecture, design, and testing of hardware systems for Peloton products. This early-career position requires working collaboratively with engineers and engineering managers to support product improvement and development initiatives across the entire product lifecycle, from new product introduction through sustaining engineering. As the team is highly dynamic with an exciting product roadmap, you will play a key role in ensuring electrical design robustness, manufacturability, time to market, and cost goals are all met. You will work multi-functional with many teams including Program Management, Product Management, Operations, Quality, Mechanical Engineering, Firmware Engineering, and Industrial Design. YOUR DAILY IMPACT AT PELOTON Under the supervision of senior engineers and project leaders, develop and support product subsystems, adhering to department and company standards and processes Observe and execute on engineering requirements rigorously Write and execute clear test plans at the design and production phases Troubleshoot and solve performance problems during development and in production Efficiently write and archive test reports Clearly document and communicate your work to senior engineers and technical leads Use data to drive engineering decision making Create and manage engineering changes for updates and improvements to existing products Collaborate with adjacent development teams to ensure design success, including compliance, firmware, and mechanical Work with drafting team to ensure appropriate product definition and design controls Communicate with outside vendors and partners effectively Travel throughout Asia and to/from the USA is expected to be 10%-15% YOU BRING TO PELOTON Bachelor’s degree in Electrical, Electronics, or Systems Engineering (Master’s degree preferred) Previous internship or similar work experience as an engineer in a design/develo

Work Flexibility: Hybrid or Onsite Join Stryker’s Global Robotics Customer Care team and support the engineering processes that help maintain and improve service operations for the Mako robotic system and related technologies. This role offers the opportunity to contribute to process development, product lifecycle activities, and continuous improvement initiatives within a regulated medical technology environment. The Process Engineer will support repair, upgrade, and service processes while collaborating across functions to ensure quality, compliance, and operational efficiency. What You Will Do Support new product and process introductions by executing engineering activities and maintaining required documentation in accordance with established development procedures. Lead process and procedure updates related to product launches, product integrations, process improvements, and audit readiness activities. Identify and implement continuous improvement initiatives that enhance service operations, process efficiency, quality, and customer experience metrics. Conduct process investigations, experimental testing, equipment analysis, and validation activities to support repair and upgrade operations. Train service personnel on new processes and procedures while ensuring compliance with quality, safety, and regulated industry requirements. What You Will Need Required: Bachelor’s degree in Engineering or a related technical field. Minimum 0 years of relevant engineering experience. Ability to read and interpret engineering drawings. Working knowledge of geometrical dimensioning and tolerancing (GD&T). Preferred: Minimum 1 year of experience in process engineering, manufacturing engineering, service engineering, or a related field.</