Product Support Specialist Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Technical Program Management Team The Engineering Technical Program Management Team’s mission is to enable Okta to deliver on key strategic goals by bringing groups together across Engineering, Security, Legal, Compliance, Product Management, and Customer Support. Engineering TPMs drive prioritization, planning, execution, and ensure transparency while managing success criteria. The Principal Technical Program Manager, Engineering Opportunity As a Principal Technical Program Manager in the Engineering TPM Team, you will partner with various groups across Okta to build and deliver key Engineering initiatives. You will be the point person for clarifying strategic level goals and outlining the execution plans to achieve them. You will work within and across teams to prioritize and execute on key objectives. Employing both a strategic and tactical approach is a requirement in this role. You will not only have strong TPM experience, but also experience implementing complex efforts within Engineering or Infrastructure in a SaaS and agile environment. *This position requires the ability to access Impact Level 4 & 5 (IL4 and IL5) data, as defined by the Department of Defense (DoD) Cloud Computing Security Requirements Guide. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permane

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Production Engineering team focuses on end-to-end reliability, durability, scalability, and performance of Figma products and services. We’re looking for an experienced Engineer to scale and drive the initiatives and programs that support Figma’s production engineering efforts, allowing our product teams to rapidly deliver new features. This is a critical part of success for both our ability to build new products and features, support the growth of our user base, and enable innovation for all engineering (infrastructure and product teams, alike). We’re looking for a generalist with a strong grasp of Computer Science fundamentals. The ideal candidate will have experience building and running complex large scale services. Additionally, they will have a passion for building tools that simplify operating large-scale infrastructure and for improving the operational maturity of Figma. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Work closely with the engineering team to define standard methodologies and goals around reliability, durability, scalability, and performance Address common operational challenges through better telemetry and by building tools / services Debug production issues across services and levels of the stack Participate in design reviews and production reviews for new features, products or infrastructure components Plan for the growth of Figma’s infrastructure Operate and maintain AWS Infr

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Production Engineering team focuses on end-to-end reliability, durability, scalability, and performance of Figma products and services. We’re looking for an experienced Engineer to scale and drive the initiatives and programs that support Figma’s production engineering efforts, allowing our product teams to rapidly deliver new features. This is a critical part of success for both our ability to build new products and features, support the growth of our user base, and enable innovation for all engineering (infrastructure and product teams, alike). We’re looking for a generalist with a strong grasp of Computer Science fundamentals. The ideal candidate will have experience building and running complex large scale services. Additionally, they will have a passion for building tools that simplify operating large-scale infrastructure and for improving the operational maturity of Figma. What you'll do at Figma: Work closely with the engineering team to define standard methodologies and goals around reliability, durability, scalability, and performance Address common operational challenges through better telemetry and by building tools / services Debug production issues across services and levels of the stack Participate in design reviews and production reviews for new features, products or infrastructure components Plan for the growth of Figma’s infrastructure Operate and maintain AWS Infrastructure We’d love to hear from you if you have: Have 5+ years of experience operating infrastruct

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for an Executive Assistant to support Figma's Chief People Officer and VP, Talent to strategically manage the day-to-day administrative and operational needs of the People organization, while also contributing significantly to projects and initiatives that help drive the company's priorities. You'll be responsible for keeping the leaders and teams organized, aligned, and helping them maintain focus while scaling for growth and delivering an exceptional internal and external experience. This role will strategically manage day-to-day administrative and operational needs, infuse Figma's culture and values in the work to create a meaningful Figmate experience, and cross-functionally collaborate with the broader People Org and stakeholders across Figma. We are looking for an experienced Executive Assistant who has supported at a VP or C-Suite level before. Experience with People or Talent Teams is a bonus. This is a full-time role based out of our SF Hub. What you'll do at Figma: Support your Executives with calendar, travel, meetings, agendas, preparation, tasks, notes, emails Serve as a strategic thought and execution partner to your Executives and their leadership teams, with a focus on team cohesion, operations, and planning Identify areas to optimize the Executives' time and make recommendations regarding time management, prioritization, and business needs Partner cross-functionally with the People Team and other internal teams to ensure alignment on projects, company milestones, a

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Field Marketing Manager you will support our Third Party & Partner Events strategy, owning the end-to-end execution, experience, and sales enablement of our third party conferences, partner co-marketing events, and sponsorships. You will own the outcomes of execution: ensuring every event we show up to, whether we're hosting a booth, sponsoring a session, or co-hosting with a partner, is delivered through clear communication and with quality, completeness, and results that align with our larger business goals and expectations. Your focus will be on the how, from documentation, contracting and shipping to on-site staffing and travel, including your own. This is a full time role that can be held from one of our US hubs or remotely in the United States. This role requires up to 50% travel, including potential international travel. What you'll do at Figma: Own end-to-end execution of third-party and partner events, sponsorships, conferences, trade shows, and co-marketed activations, from contracting and vendor management through registration, badge logistics, booth/exhibit fulfillment, shipping, inventory, and on-site staffing plans Independently manage the event portfolio: scope the work, sequence tasks, estimate timelines, and adapt plans as requirements shift, incorporating AI tools to move faster without sacrificing quality Coordinate all travel logistics for the events team and Figma attendees (executives, sales, speakers), including flights, lodging, ground transport, and visas for in

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! In this role, you'll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. You'll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can't wait to meet you! This is a full time role based in London. What you'll do at Figma: Own and manage scale customer onboarding programs supporting a high volume of commercial customers Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization Guide customer goals and successfully drive a high volume of customers towards onboarding closeout Partner with Marketing, Operations and Sales to build and optimize scalable customer programs Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Consult on product and industry bes

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As Employment Counsel (EMEA), you will serve as Figma's primary employment legal advisor across EMEA, partnering closely with People and business leaders to support our international workforce and help scale our global employment legal function. This is a full time role that can be held from our London Hub or remotely in the United Kingdom. What you’ll do at Figma: Serve as the primary employment legal advisor for EMEA and support other regional and global employment matters, partnering closely with People and business leaders on strategic employment and workforce matters Draft, revise, and update employment and benefits-related documentation and agreements as needed Advise senior stakeholders on complex employee relations, disciplinary, grievance and investigation matters and recommend appropriate outcomes Identify and operationalise compliance-based requirements and build scalable employment-related policies, playbooks, templates, and self-serve tools in collaboration with partner teams to help scale the legal function and the business Support Figma's international growth, including expansion into new jurisdictions, workforce scaling initiatives, and evolving employment compliance requirements Manage employment-related litigation including strategy, discovery, drafting, and coordination with external counsel Identify and address developing employment legal requirements and potential future legal risks to the business Collaborate with other cross-functional business teams inclu

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Interaction Design team is responsible for creating and maintaining the runtime APIs that support rich, high fidelity interactions and animations across our product suite. Our team’s work is critical to ensuring products like Prototyping, Slides, and Smart Animate have the platform needed to empower customers to bring their designs to life in new and exciting ways. The team is also responsible for building new interaction and animation-based features. In this role, you’ll lead the team that enables engineers at Figma to easily develop the next generation of interactive Figma features and products. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Build and execute on a long-term roadmap to improve the platform, features, and runtimes supporting interactive and animated experiences in Figma products like Prototyping and Slides Hire, manage, support and develop a team of engineers, including staff level engineers Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects Roll up your sleeves as needed to get involved in the technical details of solving some of the most complex technical challenges at Figma Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization Grow your career in an engaged and creative engineering community Figma is committed to building an inclusi

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a driven Sales Enablement Manager to support our growing sales function in Japan. This role will help shape and scale regional enablement strategy and roadmap, partnering closely with Japan Sales leadership and cross-functional stakeholders to identify market-specific needs and deliver impactful programs. You’ll adapt global onboarding and enablement initiatives for Japan, ensuring they reflect local buyer expectations, sales motions, and cultural nuance. You’ll build practical tools and content that improve seller productivity, strengthen pipeline generation and deal progression, and drive consistent execution across the region. This is a full-time hybrid role based out of our Japan hub. What you’ll do at Figma: Partner closely with Global Sales Enablement and Japan Sales Leadership to design, build, and execute enablement programs for Japan Diagnose where reps and managers need the most support across pipeline generation, deal progression, and deal execution Adapt and regionalize global programs, content, and frameworks for the Japan market, balancing consistency with local relevance Build repeatable sales motions, processes, playbooks, and manager-facing tools that help the field execute more effectively Produce, curate, and maintain enablement content and assets that reflect regional priorities and market nuance Program manage ongoing sales trainings and enablement initiatives across Japan Facilitate effective in-person and virtual training sessions, workshops, and deal-ba

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! AI Platform teams build the core frameworks, abstractions, and systems that support AI features across Figma. We create new capabilities that AI product teams can build on, while collaborating with teams from around the company to improve our performance, reliability, and technical quality. We’re looking for strong infrastructure and platform-minded engineers to contribute to our agent infrastructure, context retrieval & ranking platform, and core AI services, in order to accelerate our most critical company-wide AI initiatives. Here are just a few areas our platform teams work on: Evals for design : Building evaluation frameworks for design generation quality that are used across every Figma AI feature. Agentic search: Providing relevant context from throughout the Figma ecosystem to agents via search tools, in order to improve agent quality. Figma MCP : Making our MCP server faster, more reliable, and easier for internal & external engineers alike to develop on. Agent infrastructure : Iterating on the sandboxes, harnesses, and tools leveraged by the agents that power Figma Make and the Figma Design Agent. Preview & publishing platforms : Creating the shared platforms for building, previewing, and publishing code written by agents via Figma Make. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Support end-to-end AI feature development by designing, building, and maintaining systems that are scalable, reliab

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time. This is a full time role that can be held from our London hub. What you'll do at Figma: Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan Manage inbound billing requests (such as processing renewals and changing payment term/method) Close targeted outbound account renewals Qualify and handle inbound sales requests Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products We’d love to hear from you if you have: Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Accoun

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics Use product data and customer insights to develop proactive engagement strategies that drive measurable value Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments, from individu

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This is a full time role that can be held from our Berlin hub or remote. What you'll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to seni

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams, such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates, to deliver a seamless and impactful customer experience and create thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted rel

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics Use product data and customer insights to develop proactive engagement strategies that drive measurable value Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments, from individu