Product Support Specialist Jobs

Data Scientist The Data Science team helps us fulfill our mission by informing strategy, defining success metrics, and identifying new ways to deliver user value . Data scientists are at the crux of deepening our understanding of the customers and driving more business outcomes by leveraging experimentation, causal inference, statistical and machine learning techniques, and data storytelling . We understand our company’s goals and proactively inform their direction with data so that our product can help more teams do great things. As a Data Scientist at Asana, you’ll help us ask the right questions and answer them rigorously. You’ll work closely with our Pro duct and Business teams to understand their goals and proactively inform their direction with data. You’ll keep taking on new responsibilities as you grow—from defining core metrics to building machine learning models and keeping the data flowin g in our pipelines This role is based in our Warsaw office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements . We offer a Contract of Employment (UoP) for our employees in Poland . What you’ll achieve Design and analyze experiments to measure the impact of new product features. Investigate high-level questions like “What are the collaborative patterns of the most successful teams using Asana?” Add new metrics and aggregations to our data warehouse to make new classes of questions answerable. Build models to predict the growth trajectory of different customer segments. Partner with cross-functional stakeholders across engineering, product management, and business teams to drive data-informed decision-making. About you Bachelor's Degree in Computer Science, Math, Statistics, Engineering, a related quantitative field, or equivale

As a Senior Solutions Architect inside the Solutions Center of Excellence, you will serve as a strategic, technical partner in our most complex enterprise sales cycles. You are a recognized subject matter expert who empowers global teams and customers to achieve their mission by showcasing "the art of the possible" through deep technical expertise in Asana’s API, AI, and platform ecosystem. You will manage large, complex technical projects with our strategic customers, influencing both internal product roadmaps and external customer technology frameworks. This role is a transformation from one-off technical fixes to building the architectural foundation that orchestrates work at scale. This role is based in our San Francisco or Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What You’ll Achieve Strategic Team-Selling: Partner with Account Executives and Solutions Engineers to design innovative, integrated solutions that transform customer workflows and drive strategic business growth for Tier 1 accounts. Technical Validation & MVPs: Own the design and execution of technical proof-of-concepts (POCs) and minimum viable products (MVPs) that prove Asana’s value as a platform. Platform Evangelism & Enablement: Level up the broader Solutions organization by creating technical guides, reusable demo assets, and training programs on non-code and low-code technical engagements. Product Partnership: Serve as the "eyes in the field" for R&D, capturing insights from global enterprise engagements to influence the future roadmap of Asana’s API and AI capabilities. Architectural Leadership: Develop "before/after" architectural frameworks and

At Asana, we’re building agentic work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Experience team is committed to helping customers in their post-sales journey to deploy, adopt, and use Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription. We are looking for a senior leader for the Head of Digital & Scaled Customer Success. In this role you will lead a team that designs and leads automated, data-driven programs to retain, engage, and grow large groups of smaller-tier customers without relying on one-on-one human management. You will build tech-touch strategies, manage digital engagement tools, and optimize operations to drive low-cost customer lifetime value. This role can either be fully remote depending on which US state you live in, or based in our San Francisco, Chicago, or New York City office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Define and own scale & digital strategy: Own the scale and digital CS strategy, defining the digital customer journey, determining engagement motions for each stage, and establishing how customers transition as their needs evolve. Design digital success programs: Launch self-serve onboarding, lifecycle communications, and in-product nudges that drive activation and habitual software usage with minimal to no human coverage. Build AI-powered e

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our Security organization protects Asana’s employees, users, and customers by proactively addressing threats, enabling secure product development, and embedding security into the fabric of how we operate. We partner closely with Engineering, Product, IT, Legal, and Compliance to build and maintain trust at scale. We are seeking an Engineering Manager, Security to lead and grow our Security Engineering organization as Asana continues to grow globally. This role is pivotal in translating high-level security strategy into technical reality, ensuring our infrastructure is resilient by design and our internal security tooling is world-class. This is a leadership role with accountability for people management, technical mentorship, and the delivery of high-impact security initiatives across a complex, high-growth SaaS environment. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead and mentor a multi-disciplinary engineering team, fostering a culture of technical excellence, psychological safety, and high accountability. Own the security engineering roadmap, ensuring high-quality delivery and measurable risk reduction through effective prioritization. Drive recruiting efforts to attract top-tier talent and establish clear, ambitious career paths for your team. Champion a high-performance environment where security rigor acts as a catalyst for innovation rather than a bottleneck to velocity. Collaborate with Product and Engineering teams to embed security requirements directly into system des

We're hiring a Head of Global Campaigns to own Asana's global pipeline engine. Lead the strategy, build, and optimize our full-funnel demand programs across enterprise and commercial segments, translating Asana's new agentic positioning into campaigns that generate real pipeline and accelerate revenue. Manage a team of Demand Generation strategists and partner closely with field marketing, partner marketing, product marketing, creative, and RevOps to own the global number for MQL marketing pipeline. As part of the Marketing team, you will join a global, revenue-driven function focused on fueling business growth and building a brand customers love. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Define and own Asana's global demand generation strategy for corporate and enterprise segments, setting and tracking marketing-sourced pipeline targets, MQLs, SQOs, conversion rates, and campaign ROI. Architect integrated multi-channel programs that move buyers from problem identification to purchase, with a particular focus on enterprise buying committees such as CIOs, COOs, Heads of IT, and Ops leaders. Build and operate always-on demand programs alongside campaign-specific bursts for product launches, vertical pushes, and key buying seasons. Partner with content and PMM to ensure campaigns are anchored in differentiated messaging across Asana's core GTM pillars (Operations, Marketing, IT/AI, and Agencies). Lead the ABM strategy targeting Asana's highest-priority accounts, deploying intent-driven ABM platforms and partnering with paid media to optimize account penetration and pipeline velocity

We're hiring a Senior Technical Program Manager to lead Asana's push into agentic work management — building the programs that let AI teammates plan, execute, and orchestrate work alongside humans . You'll drive initiatives spanning the Asana Work Management Platform which enables human-AI collaboration workflows, partnering with teams across R&D and the business to deliver exceptional customer outcomes . This role requires technical depth and business acumen with strong collaboration skills to orchestrate work across Engineering, Product, Design, Research, and Business teams . This role is based in our Vancouver or New York office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of cross-functional programs that advance Asana's agentic work management capabilities — from onboarding and task delegation to multi-agent orchestration and human-in-the-loop review — that let customers get real work done with AI . Build and own product engineering delivery plans, timelines, and dependencies, ensuring alignment and accountability with cross-functional teams . Create visibility, clarity, and drive delivery by managing program governance, identifying risks, coordinating resources, and ensuring teams execute effectively toward shared goals . Communicate updates effectively to teams and stakeholders on program health . Drive continuous improvement by identifying inefficiencies and streamlining processes . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Brings 8+ years leading

We are dedicated to ensuring proactive elimination of entire classes of security risk by engineering the core libraries, platforms and frameworks that provide secure guardrails for all Asanas. We are looking for a Senior Software Engineer to join our new Security Development team. This team is focused on building durable, secure-by-default solutions to protect Asana's infrastructure and product. Instead of acting as gatekeepers, we build guardrails that empower engineering teams to move quickly and safely. You will be responsible for engineering preventative controls at scale, focusing on building platforms and frameworks that eradicate systemic risks. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Design, build, and maintain secure-by-default frameworks, libraries, and platforms to eliminate entire classes of vulnerabilities. Engineer and improve core security services, including our access control frameworks, secrets management infrastructure, and AWS permissions systems. Develop and own the platform for vulnerability remediation, creating tooling that empowers engineering teams to address risks efficiently. Partner with product and infrastructure teams to architect and implement foundational security controls for Asana including cloud networking, and compute infrastructure. Partner with product teams to effectively offer recommendations for how to secure projects at all phases of implementation (design, development, launch, and/or incidents) Influence engineering initiatives through design reviews, communicating security principles, and helping teams make sound security trad

We're hiring a Senior Technical Program Manager to lead Asana's push into agentic work management — building the programs that let AI teammates plan, execute, and orchestrate work alongside humans . You'll drive initiatives spanning the Asana Work Management Platform which enables human-AI collaboration workflows, partnering with teams across R&D and the business to deliver exceptional customer outcomes . This role requires technical depth and business acumen with strong collaboration skills to orchestrate work across Engineering, Product, Design, Research, and Business teams . This role is based in our Vancouver or New York office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of cross-functional programs that advance Asana's agentic work management capabilities — from onboarding and task delegation to multi-agent orchestration and human-in-the-loop review — that let customers get real work done with AI . Build and own product engineering delivery plans, timelines, and dependencies, ensuring alignment and accountability with cross-functional teams . Create visibility, clarity, and drive delivery by managing program governance, identifying risks, coordinating resources, and ensuring teams execute effectively toward shared goals . Communicate updates effectively to teams and stakeholders on program health . Drive continuous improvement by identifying inefficiencies and streamlining processes . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Brings 8+ years leading

We are dedicated to ensuring proactive elimination of entire classes of security risk by engineering the core libraries, platforms and frameworks that provide secure guardrails for all Asanas. We are looking for a Senior Software Engineer to join our new Security Development team. This team is focused on building durable, secure-by-default solutions to protect Asana's infrastructure and product. Instead of acting as gatekeepers, we build guardrails that empower engineering teams to move quickly and safely. You will be responsible for engineering preventative controls at scale, focusing on building platforms and frameworks that eradicate systemic risks. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Design, build, and maintain secure-by-default frameworks, libraries, and platforms to eliminate entire classes of vulnerabilities. Engineer and improve core security services, including our access control frameworks, secrets management infrastructure, and AWS permissions systems. Develop and own the platform for vulnerability remediation, creating tooling that empowers engineering teams to address risks efficiently. Partner with product and infrastructure teams to architect and implement foundational security controls for Asana including cloud networking, and compute infrastructure. Partner with product teams to effectively offer recommendations for how to secure projects at all phases of implementation (design, development, launch, and/or incidents) Influence engineering initiatives through design reviews, communicating security principles, and helping teams make sound security trad

Asana Client Management (ACM) fixes client delivery friction by centralizing briefs, approvals, and file uploads within a branded client portal powered by the Asana Work Graph. The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise, acting as trusted advisors to bridge the gap between the voice of business and the voice of the customer . The SE role on this team is where the product story becomes real for customers; you'll sit alongside the AEs on the ACM incubation pod, own the technical side of the deal, and show agency leaders exactly how their teams will leverage AI Teammates to optimize workflows. This is a builder role where what you configure in demos and what you hear from customers will directly shape the product and define our future playbook. This role is based in our Chicago office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers. Build vertical-specific demo environments for primary verticals—Advertising & Marketing, Media, Digital Services, Design & Creative, and PR—that let AEs compress time-to-proof on every call. Translate customer pain into specific product configurations; show a Head of Delivery exactly how the Notice/Recommend/Approve loop works for their brief intake process, not a generic walkthrough. Drive AI Teammate activation post-close; your job doesn't end at the signature—you make sure the portal has real client activity and AIT consumption is running bef

We're seeking a driven, entrepreneurial AI Strategist to join a newly formed team bringing Asana Service Management to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, directly with our enterprise customers to design, deploy, and scale AI workflows that transform their business operations. This role is a unique hybrid: part Customer Success Manager, part implementation consultant, and part product strategist, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable implementation and success motions that will scale across Asana's customer base & field organization. You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor. Unlike a traditional relationship-focused CSM, your primary mission is to accelerate time to first value by guiding customers through complex technical implementation planning, configuration, and migration. You will be responsible for identifying deployment risks early, driving immediate adoption, and converting your hands-on execution into a reusable playbook that will scale our team and empower future customers. This role is ideal for someone who understands the IT buyer, thrives in ambiguity, loves building from the ground up, and is energized by the chance to help define a new market motion at Asana. This role can either be fully remote depending on which US state you live in, or based in our New York City office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Friday

We're looking for a Senior Infrastructure Engineer who brings strong software engineering skills and a deep understanding of production systems. This role is a good fit for someone who enjoys building systems that make infrastructure more scalable, reliable, and easy to operate – using code, not runbooks. You'll work with a highly collaborative team to design and build the internal platforms that power all of Asana, from product features to AI systems to offline analytics. Our tech stack includes: AWS, Kubernetes (EKS), MySQL (RDS), OpenSearch, DynamoDB, Redis, Terraform, Datadog, TypeScript, Scala, Go, and Python. We’re especially interested in people who think like backend engineers but care deeply about systems – things like failure modes, operational cost, debuggability, and performance. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve: Design and build frameworks, tools, and services that improve the reliability, observability, and scalability of Asana’s infrastructure. Lead end-to-end projects, from scoping and design through to rollout, across multiple systems and teams. Improve the operability of stateful infrastructure like MySQL, OpenSearch, and DynamoDB – and help drive Asana’s long-term vision for storage reliability. Debug production issues across the stack. Yes, there’s an on-call rotation – but this isn’t a pager monkey role. You’re here to fix things properly and make sure they don’t break again. Partner with product teams to shape a service-oriented architecture that enables fast, reliable development. Share knowledge through code reviews, design discussions, and mentorship. Abou

The Security team is responsible for protecting Asana’s employees, users, and customers . We are a team of security engineers and risk and compliance practitioners who build innovative safeguards to ensure that our data is protected against threats and that we comply with legal, regulatory, and customer requirements . We collaborate closely with teams across the organization to foster a culture of security throughout our product and operations . We're looking for a Manager of Offensive Security to lead our Offensive Security function in Warsaw . In this role, you will own and grow a team spanning red team operations, application security, and vulnerability management, driving both the strategic direction and the hands-on execution of our offensive security program . You will work directly with engineering leadership, legal, and senior stakeholders to ensure our security posture is contin uously tested, measured, and improved . This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Lead, grow, and mentor a team of offensive security engineers across red team, application security, and vulnerability management disciplines while staying actively engaged in day-to-day technical operations . Define team roadmap, OKRs, and priorities in alignment with broader security and engineering strategy . Foster a culture of technical excellence, continuous learning, and psychological safety within the team, partnering with recruiting to scale the team . Plan and execute red team operations and adversary simulation exercises across Asana's infrastructure, products, and corporate environment . Perform clo

We are the Experimentation team at Datadog, a startup operating inside one of the fastest-growing companies in software. The team brings together engineers who joined through Datadog’s May 2025 acquisition of Eppo with engineers from across Datadog, and together we are building feature flagging and experimentation into the platform. Both products were recently launched this year, and we are just getting started: we are migrating customers from Eppo onto Datadog while shipping an ambitious roadmap across both flagging and experimentation. Our statistics engineers hold PhDs and are pushing the boundaries of what an experimentation platform can do. Our full-stack engineers move fast, lean on the latest AI tooling, and prototype and ship new features weekly. We talk to customers directly to shape requirements, and our roadmap is driven by our own product vision and sharpened by real customer and sales input. We are looking for an Engineering Manager to lead the team building the Experimentation App. You will own one to two squads to start, partnering closely with our engineers, statisticians, product managers, and designers to turn a deep roadmap into a shipped product. To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. What You’ll Do: Lead, mentor, and grow a team of strong full-stack and frontend engineers. Help them grow to the next level and continuously provide them opportunities to develop. Own delivery for the Experimentation App from planning through production, balancing speed with quality in a fast-paced environment. Set technical direction in partnership with your team and our statistics engineers, engaging credibly on architecture and tradeoffs. Partner with Product, Design, and customers directly to shape requirements and turn customer and sales input into roadmap. Foster a culture of fast iteration and high engineering standards through code reviews, design reviews, and blamele

Manager I, Engineering - Change Experience Platform The Change Experience Platform team builds the internal experiences and platform capabilities that help Datadogs understand, author, route, and safely manage infrastructure changes. The team owns internal UI and CLI frameworks, change-management user experiences, notification and subscription platforms, and infrastructure governance signals used across Datadog’s engineering organization. Its work sits at the intersection of developer experience, infrastructure operations, product design, and change safety. We’re looking for a hands-on technical leader to manage and grow a team of engineers working on the systems that shape how Datadog engineers interact with infrastructure change. You will partner closely with infrastructure, developer experience, platform engineering, and product teams to build reusable interfaces, workflows, and safety mechanisms that make complex change processes easier to understand and safer to execute. This is a high-impact role for someone who enjoys combining product thinking with strong engineering judgment. You will help the team balance framework ownership, platform reliability, internal customer needs, and long-term technical direction across a portfolio that includes UI systems, CLI authoring and publishing, change-management workflows, notification routing, subscriptions, and infrastructure cordon management. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead and grow a small team of engineers responsible for internal platforms and product experiences used across Datadog engineering. Help define what “good” looks like for internal developer-facing platforms, including usability, reliability, documentation, adoption, and supportability. Se