Product Support Specialist Jobs

The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026). At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the center of innovation and creativity. MongoDB is seeking a Sr. Staff Software Engineer to join the Atlas Core Data Services organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product, along with the API Platform and Developer Tools. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Core Data Services organization builds the software that manages the Atlas cluster infrastructure hosted on the three major cloud providers (AWS, Azure, and GCP), as well as the software that manages the MongoDB database hosted on that infrastructure. We are constantly challenged to design features that ensure Atlas clusters are secure, available, durable, and performant while running large-scale, critical workloads. The Sr. Staff Engineer in this role will drive innovation across the organization and the company, setting technical standards and direction that enable future growth and velocity. We are looking for engineers with the experience and high standards needed to lead at that scale. Our organization champions a strong culture of inclusivity, diversity, and collaboration. If you want to be a deeply technical leader on a collaborative team that applies systems expertise to build the foundational infrastructure of a popular database, join us. Let's build a faster, more reliable, and highly scalable database platform together. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities Define standards and vision for the mission-critical Atlas SaaS data

The Role We are seeking an exceptional Vice President, Executive Operations reporting to the CEO to serve as a high-impact force multiplier, strategic thought partner, and execution engine for our Chief Executive Officer. The core mandate of this role is to create significant operating leverage for the CEO. Positioned at the center of the enterprise, you will elevate the pace and impact of executive decision-making, streamline business operations, lead high-stakes executive communications, and align senior leaders across Product, Engineering, Go-To-Market (GTM), Finance, and Marketing to drive our next phase of company growth. This position holds enterprise-wide visibility. You will translate global strategy into operational execution, own the narrative for the CEO’s highest-stakes market moments, and step in to lead cross-functional transformation initiatives that shape the future of the company. This role can be based out of our San Francisco, Palo Alto, or New York City offices. What You’ll Do Create leverage for the CEO by designing and running the enterprise operating rhythm, including weekly leadership team meetings, Monthly & Quarterly Business Reviews, leadership offsites, and Board of Director meetings Produce the first draft of the quarterly earnings script and supporting market communications, taking primary ownership of setting the direction for a resonant public market story Own the narrative and content for the CEO’s keynotes and participation across marquee events, including our annual Investor Day, tier-1 regional flagship customer conferences (e.g., .locals), internal leadership summits, and company All Hands Synthesize complex business issues, financial models, and operational data into clear options, trade-offs, and actionable recommendation

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB. We are building a comprehensive, SaaS-like platform, encompassing both the "brain" (multi-agent reasoning and orchestration) and the "hands" (the deployment platform and modernization toolset). This solution requires a robust platform foundation and infrastructure designed for a "build once, run anywhere" model, ensuring seamless operation regardless of a client's security or network constraints. A key challenge is balancing the need to tune our tools for each customer's unique tech stack and restrictive environments with making them easily extensible and scalable for common application modernization challenges. We seek an engineering leader for this high-visibility initiative. This role requires defining the high-level strategy and technical direction across all AMP engineering pillars, leading the execution of solving uniquely complex application modernization puzzles, and delivering an enterprise-grade product. The leader will minimize deployment friction, meet customer compliance requirements, and help shape the future of how global enterprises leverage GenAI. The ideal candidate is a hands-on technical leader who excels at leveraging GenAI capabilities, architecting complex distributed systems, and designing the orchestration agents necessary to reliably and fluidly run the entire software development lifecycle. This role will be based in North America's West Coast (PST), and offers a hybrid working model. The ideal candidate for this role will have 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure Deep experience in building data warehouses and core components for data processing systems Have experience in using GenAI in building comple

MongoDB serves as the data layer powering the most important AI applications in the world today. This role exists to ensure the market knows what MongoDB does and to secure the next generation of builders before they default to another platform. The VP of AI Marketing Strategy & Ecosystem will shape the training data, documentation, integrations, and ecosystems that determine what gets built and how, thereby positioning MongoDB as the generational data platform for agentic applications. Builders and agents alike need to reach for MongoDB by default. That requires presence in the systems and tools that influence how applications get built, not just the channels that reach the humans building them. This position will report to the CMO and be part of the Marketing Leadership Team. The VP of AI Marketing Strategy & Ecosystem will work closely with the Chief Product Officers, Chief Technology Officer, Chief Customer Officer, and regional marketing leaders. This role elevates AI visibility and representation, ecosystem partnerships, and developer content into a single VP seat, working closely with product and partner teams to align efforts that currently span the company. This role can be based out of our San Francisco or Palo Alto offices, or remotely in the region. What you will own AI market narrative: own the strategic case for MongoDB as the default data platform for agentic applications and AI-mediated technology selection broadly; ensure the story holds up under scrutiny from analysts and competitors; and ensure it resonates with builders. Partner with Product Management and Product Marketing to keep the AI story integrated into MongoDB's core narrative, not a separate one AI visibility and representation: own how MongoDB appears in AI-generated responses, agent framework recommendations, and developer tool suggestions; This goes beyond content; It includes documentation quality, technical accuracy, and the underlying infrastructure that determines how Mong

AI frameworks like LangChain, LlamaIndex, and n8n are quickly becoming the default way developers build with AI — and MongoDB wants to be the data platform that shows up everywhere they build. As part of the AI Builders Experience (ABX) org, we're standing up a brand new engineering team in Gurugram to make that happen, and we're looking for Senior Software Engineers to be among its founding members. The team owns the connective layer between MongoDB and third-party AI frameworks, platforms, and tools — the integrations that let developers use MongoDB effectively with the AI stack they've already chosen. That means shipping into some of the fastest-moving open-source ecosystems in tech, working mostly in Python and TypeScript, and partnering with the Database Experience (DBX) org when an integration needs new driver, platform, or product capability underneath it. This is a self-sufficient team by design. You and your engineering manager will be based in Gurugram, and the group is set up to own its area end to end: to decide how integrations get built, tested, released, and maintained, without waiting on another time zone to unblock the day-to-day. You'll work closest with the engineers sitting next to you, pairing on hard problems, reviewing each other's code, and dividing up a broad portfolio, while collaborating with product, partners, field teams, and open source maintainers as the work requires. You'll integrate with fast-moving, often unproven technologies, make pragmatic calls in the face of ambiguity, and own high-visibility projects with minimal guidance. Priorities can shift week to week based on framework changes, customer demand, and partner needs, so we're looking for product-minded engineers who thrive on autonomy and take pride in shipping. Much of your work will happen in public: sending pull requests to upstream repositories, working through external maintainer review cycles, and representing MongoDB in developer communities. MongoDB engineering team

We are seeking a Senior Site Reliability Engineer to join our growing Gurugram Products & Technology team to provide technical direction, shape architecture, and build key operational foundations of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Senior Site Reliability Engineer on this new team, you will be responsible for enabling deployment at scale of AI applications and improving the performance, scalability, and reliability of the distributed systems infrastructure for this new product. The platform's SRE team owns the operational foundations: the Kubernetes fleet, networking, observability and alerting, and tenant isolation. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations Operate and improve the multi-tenant Kubernetes infrastructure that runs customer workloads Build for reliability, making services and infrastructure available, resilient, fault-tolerant, and self-healing Identify and configure key metrics to detect incidents and quantify service health, availability, and performance Participate in a 24/7 on-call rotation to resolve issues involving platform infrastructure Mentor early-career SREs and contribute to the team’s operational practices as it grows Qualifications Strong background in software development and operating distributed systems 6+ years of experience building and operating distributed systems, with proficiency in Python, Go, or a similar programming language Experience operating Kubernetes in production and debugging below the abstraction layer, including scheduling, cluster networking, and node-level issues Expertise in cloud infrastructure platforms, in

MongoDB is seeking a Senior Director to provide global program leadership across our PoD Program — the operating model supporting our most strategic global accounts as well as to lead global program management for our AI, Digital Native, and Acquisition account segments. This is a highly cross-functional, strategic role at the intersection of sales strategy, revenue operations, and go-to-market execution. The ideal candidate is a systems thinker who can architect scalable program frameworks, translate data into actionable whitespace and account strategy, and align Product, Services, Sales, and Partner organizations around a shared playbook for growth in our highest-priority accounts and fastest-growing segments. You will operate as the connective tissue between field sales leadership, account teams, and corporate functions — ensuring our most important customers and our highest-growth segments receive consistent, best-in-class coverage models, sizing, and go-to-market motions. We are interested in speaking with candidates who are based out of Austin, New York, and San Francisco Role Responsibilities Strategic Account Program Leadership (PoD) Own the end-to-end operating cadence for the PoD program covering MongoDB's most strategic global accounts Partner with global account leaders to ensure consistent program governance, executive reporting, and cross-regional alignment Serve as the central point of coordination for account planning cycles, QBRs, and executive engagement across PoD accounts Segmentation Design and continuously refine global account segmentation frameworks across strategic, AI/Digital Native, and Acquisition accounts Ensure segmentation logic reflects growth potential, product fit, and strategic value, and is consistently applied across regions Whitespace Analysis Build repeatable whitespace analysis methodologies to identify expansion opportunities within existing accounts and adjacent buying centers Partner with sales and analytics teams to operat

MongoDB is seeking a Business Operations & Strategy Senior Analyst to join a small, high-impact team working on some of the company’s most important strategic and financial priorities. You will work directly with senior leaders across finance, product, and analytics, including regular exposure to C-suite on high-stakes questions that shape how MongoDB scales. The scope spans strategic planning, business case development for new products, and partnerships with AWS, Google Cloud, etc.. This role is ideal for someone with strong analytical horsepower, structured thinking, and executive presence who wants meaningful ownership and direct visibility into major business decisions. This role is a hybrid / in-office role, with approximately two to three days per week in our New York City Office. Responsibilities Own high-priority strategic and operational initiatives that shape MongoDB’s growth, efficiency, and long-term scale Develop executive-facing business cases and recommendations for key product and infrastructure decisions, including scenario analysis and trade-off evaluation Manage vendor relationships and contract negotiations with hyperscalers (AWS, Google Cloud, Microsoft Azure) Partner with Finance, Product, and other cross-functional teams to evaluate business performance, surface key drivers, and translate ambiguous questions into structured analyses Build and refine gross margin analyses and forecasting frameworks across MongoDB’s core and emerging businesses Requirements 2-5 years of experience in business strategy and operations, preferably at least 2 years as a management consultant or at a data-driven product/technology company Outstanding problem-solving skills and the ability to structure ambiguous business questions into clear analyses and actionable recommendations Strong executive communication skills, with the ability to distill complex findings into concise, compelling narratives Advanced Excel and PowerPoint skills (or Google Suite

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment A tea

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Madrid for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment A team

We're looking for an Account Executive to join our ANZ team focused exclusively on Digital Native Businesses (DNBs). This is one of the most exciting growth areas within MongoDB. You will work with some of the region's most innovative software, fintech, AI-native and technology companies, helping them build and scale modern applications on MongoDB. Your focus will be twofold Winning new customers across the ANZ Digital Native ecosystem Helping early-stage MongoDB customers expand their adoption as they build and scale AI-powered applications This role requires a true hunter mentality combined with the ability to engage technical and business stakeholders alike. You will work closely with founders, CTOs, engineering leaders, product teams and developers, helping customers move from experimentation to production-scale applications. You will collaborate closely with AWS, Microsoft and Google Cloud teams, as well as consulting and technology partners, participating in AI-focused events, startup communities and ecosystem initiatives across the region. This is a unique opportunity to sit at the intersection of enterprise technology, venture-backed innovation and the next generation of AI-powered applications. The successful candidate will become a trusted advisor to some of the region's most innovative companies as they navigate modernization, cloud transformation and AI adoption. We're looking to speak with candidates based in Sydney for our hybrid working model. Requirements 5+ years of successful enterprise technology sales experience Proven track record of new business acquisition and quota attainment Strong executive communication and relationship-building skills Self-starter with a strong hunter mindset and passion for building pipeline Comfortable operating in fast-moving, high-growth environments Experience working with AWS, Google Cloud, Microsoft or broader technology ecosystems is highly desirable Experience selling into software, fintech, SaaS, AI-native or Di

We're looking for a Senior Account Executive, Acquisition to join our ANZ team focused exclusively on Digital Native Businesses (DNBs). This is one of the most exciting growth areas within MongoDB. You will work with some of the region's most innovative software, fintech, AI-native and technology companies, helping them build and scale modern applications on MongoDB. Your focus will be twofold: Winning new customers across the ANZ Digital Native ecosystem Helping early-stage MongoDB customers expand their adoption as they build and scale AI-powered applications This role requires a true hunter mentality combined with the ability to engage technical and business stakeholders alike. You will work closely with founders, CTOs, engineering leaders, product teams and developers, helping customers move from experimentation to production-scale applications. You will collaborate closely with AWS, Microsoft and Google Cloud teams, as well as consulting and technology partners, participating in AI-focused events, startup communities and ecosystem initiatives across the region. This is a unique opportunity to sit at the intersection of enterprise technology, venture-backed innovation and the next generation of AI-powered applications. The successful candidate will become a trusted advisor to some of the region's most innovative companies as they navigate modernization, cloud transformation and AI adoption. This role can be based out of our Sydney office. Requirements 5+ years of successful enterprise technology sales experience Proven track record of new business acquisition and quota attainment Strong executive communication and relationship-building skills Self-starter with a strong hunter mindset and passion for building pipeline Comfortable operating in fast-moving, high-growth environments Experience working with AWS, Google Cloud, Microsoft or broader technology ecosystems is highly desirable Experience selling into software, fintech, SaaS, AI-native or Digital Native org

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Germany for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc. An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment A tea

As a Growth Marketing Manager, you will be responsible for developing and implementing lifecycle marketing tactics and programs to engage our developers throughout their journey to drive platform adoption, retention, and expansion. In this role, you have expertise in product-led growth strategies and tactics, dynamic, personalized messaging involving mediums such as email, in-product, and web for B2B SaaS users. You are obsessed with customer success and advocate for our users as much as you work to accelerate their journey on MongoDB Atlas. You have a solid knowledge of the customer journey, including onboarding, adoption, retention, monetization strategies and tactics, and running experiments both in and out of the product. This includes taking initiatives from ideation all the way through execution and continuous iteration. You also have experience in database segmentation and marketing to developers or a highly technical audience to drive early-stage planning all the way through to cross-functional execution. You possess strong communication and collaboration skills. This is a highly visible role that requires a change agent with natural leadership skills and the ability to work across multiple teams with members at different levels. You are adept at thinking strategically and tactically to get things done by collaborating with cross-functional teams, including Product Management, Analytics, Data Science, Customer Success, Product Marketing, and Developer Relations. We are looking for an individual who is a problem solver, detail-oriented, collaborative, creative, data-driven, strategic, organized, and a trusted partner. We are looking to speak to candidates who are based in Tysons for our hybrid working model. In particular, you will be Partnering closely with the Product teams to create digital experiences

MongoDB's Partner Program is how we formalize value for every partner type in our ecosystem — Technology/ISV partners, Services and Solutions partners (including our Systems Integrators), Cloud partners (AWS, Azure, Google Cloud), Built with MongoDB partners, and Certified by MongoDB DBaaS partners. We're looking for a Director, Partner Programs to own this program end to end: the tiering and benefits structure, the incentive framework, certification (including our SI Associate and SI Architect tracks), and the operational rigor that keeps thousands of partners engaged and productive. You'll report to the VP of Partner Strategic Operations and oversee all MongoDB Partner Programs globally, managing a team of Partner Program Managers. You'll be the connective tissue between the field-facing work being done in Sales Plays & Offerings, the platform work being built by our Business Product Manager (PRM), and the automation work coming out of Digital Process & AI Operations — making sure the underlying program itself stays coherent, well-governed, and aligned to company strategy as all of that activity happens around it. This role can be hybrid near any of our MongoDB hub offices in the United States or remote in the United States. What You'll Do Own Partner Program strategy and structure Own and evolve the overall architecture of the MongoDB Partner Program across all partner categories — Technology, Services and Solutions, Cloud, Built with MongoDB, and Certified by MongoDB DBaaS — including tiering, entitlements, and benefits at each level Ensure the program structure stays aligned to MongoDB's broader GTM strategy, including emerging priorities like AI-driven partnerships and cloud marketplace growth Own partner certification pathways (e.g., SI Associate and SI Architect certifications) and ensure they reflect current MongoDB technology and sales priorities Design and govern incentives Own the global partner incentive framework — MDF, SPIFs, rebates, and co-s