Product Support Specialist Jobs

At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization. We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB. We are looking to speak to candidates who are based in Dublin for our hybrid working model for the Partner ADR team, a global team that works alongside regional sales with strategic customers. Day to Day Identify high-potential businesses that would be a good fit to work with MongoDB for selected strategic accounts in EMEA Work with the Sales team to develop and lead outbound campaigns from idea-generation through to qualified call Develop strong sales and product knowledge Interact with IT and business decision makers via telephone and email Update lead and prospect activity in Salesforce to ensure effective lead management Set qualified introductory meetings for the Sales team Nurture early phase opportunities for future pipeline potential Exceed monthly and quarterly opportunity quota Build strong relationships with our partner team, regional ADRs and Account Executives, where we pull together to maximize the win for our business Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success What You Will Bring to the Table A self-starter with a track record of hitting and exceeding goals Outstanding communication skills in English (native level) And additional language between French and Spanish is preferred (but not a mandatory requirement) Time management skills and ability to work either independently or through coaching Desire to work in a fast-paced and high growth environment Passionate about cut

We are building a first-of-its-kind ISV partner motion at MongoDB, and this role is a founding part of that effort. As Sr. Partner Manager for ISVs, you will own the identification, development, and scaling of partnerships with independent software vendors across two key categories: industry-specific ISVs building vertical applications in markets like financial services, healthcare, insurance, retail, and manufacturing, and horizontal AI-native ISVs developing platforms and tools that serve builders across industries. This is a greenfield opportunity. You will help shape the program from the ground up, define how MongoDB goes to market with ISV partners, and build a repeatable playbook that scales. You will move from initial outreach and product-market fit validation through to field distribution and co-sell execution with MongoDB's sales organization. This role requires a rare combination of business development instinct, commercial acumen, and the ability to work cross-functionally in a fast-moving environment. We are looking to speak to candidates who are based in London for our hybrid working model. What You'll Do ISV Partnership Development Identify, recruit, and activate high-potential ISV partners across both vertical (industry-specific) and horizontal (AI-native) categories, prioritizing partners with strong product-market fit and distribution potential Source and structure partnership agreements, define joint value propositions, and establish the commercial and technical foundations for long-term partnership success. Validate initial product-market fit with new ISV partners through early integration work, customer proof points, and joint pipeline generation Partner Scaling and Field Distribution Develop and execute partner GTM plans that activate MongoDB's sales field around ISV partner solutions, including co-sell plays, joint account targeting, and field enablement materials Work with ISV partners to drive adoption and distribution of validated integratio

MongoDB is seeking an Engineering Manager to join the Atlas Growth Team. The team is responsible for improving and creating new features for MongoDB Atlas, our developer data platform that accounts for 65% of the company’s revenue. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Growth team focuses on improving the customer experience via new product experiences and refinements to existing user flows. The team works closely with cross-functional partners, as well as other MongoDB engineering teams to bring new visions to life. We are constantly challenged to design features such as new onboarding flows, monetization improvements, and advanced cluster management tools for our large B2B customer base. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You’ll Do Manage a team of engineers to design, build and test new features for MongoDB Atlas Contribute to and lead complex technical projects Work with cross-functional stakeholders to design the team's roadmap, defining delivery dates that balance technical feasibility with the pace of the market Work closely with product, design and analytics teams, considering the user’s perspective while building technical solutions Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor an impassioned array of team members We’re Looking for Someone Who Has at least 5 years of professional software development experience Has at least 2 years of people management experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Is comfortable working across the stack of a modern web application (e.g. React, TypeScript, React Testing Library) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has a deep understanding of product analytics Has experience with A/B testing and

Lead Forward Deployed Engineers (FDE) are the most senior technical leaders in the FDE organization. They own the overall technical strategy for the FDE domain, not just individual engagements, and are accountable for how the entire function operates, scales, and improves over time. They set direction across multiple concurrent engagements, teams, and quarters, and are the technical voice the organization relies on when stakes, ambiguity, or cross-functional complexity are highest. This role sits at the intersection of technical depth, organizational strategy, and people leadership, setting the technical bar for the function, shaping how Product and Engineering prioritize based on field reality, and developing the next generation of Staff-level FDEs. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Own the FDE organization's overall engagement strategy, serving as the primary technical escalation point across the portfolio for the highest-risk, highest-visibility, and most ambiguous situations Act as the trusted technical counterpart to customer executives and internal VP/executive stakeholders on strategic bets, major risks, and cross-portfolio tradeoffs Set the technical architecture standards and design principles that govern how the FDE domain builds customer-facing solutions and platform capabilities, turning organization-level ambiguity into coherent multi-quarter technical strategy Stay hands-on where it matters most, writing and reviewing code and personally unblocking the hardest technical failures to keep the organization's technical bar grounded in reality Own the translation of field-wide patterns into the FDE domain's long-term technical vision, representing that vision to Product and Engineering executive leadership and defending multi-quarter roadmap tradeoffs Own the technical growth and career development of FDEs through mentorship, coaching, and calibration of the org's technical ba

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we’re building the next generation of authentication for the Agentic AI era. We’re looking for a Senior Engineer to join our AI Authentication team – a group of product-minded, deeply technical engineers delivering features to define what identity and access mean in a world increasingly powered by artificial intelligence. This is a great opportunity for an Senior engineer who thrives in collaborative environments, is eager to grow their technical depth, and wants to build scalable systems that solve real-world security problems. Auth0 Emerging Tech is the Engineering organization where we take care of the hottest technology out there: we ship fast, we don't break things. We are a dynamic and collaborative distributed and diverse team. We value ownership, learning and innovation. We launched our Auth for GenAI offering and we are looking for an Senior Engineer to join us to lead the team taking care of the Identity Protocols parts of the game. Auth0 works with NodeJS ( Javascript or Typescript), a hint of Go and MongoDB or PostgreSQL databases. What will you do: Bring expertise in identity and security while building innovative features and standards that will secure the Agentic AI world Build and maintain scalable services using TypeScript, NodeJS PostgreSQL/MongoDB. Collaborate with other product managers, designers, and senior engineers to deliver features that improve identity and access for GenA

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Auth0 provides an unparalleled authentication experience for hundreds of millions of users worldwide. Our commitment to reliability is a key foundation of our product and our dedication to exceeding customer availability expectations is a core engineering focus. As a Senior Site Reliability Engineer, you'll join our SRE team based in Europe to ensure our production systems are not only operational but also resilient, scalable, and ready for exponential growth. This isn't just about keeping the lights on; it's about directly contributing to the platform's core resiliency and robustness. You'll be a hands-on builder, crafting solutions that make our system more reliable by design. What you’ll do: Design and build custom software in Go to enhance the platform's reliability, resiliency, and redundancy. Partner with engineering teams to embed reliability principles, improving the availability, performance, and observability of our services. Use your deep understanding of infrastructure and observability principles to identify opportunities for improvement within the product and implement solutions. Contribute to our follow-the-sun on-call rotation, providing rapid, effective response to critical incidents and using your expertise to troubleshoot, mitigate or accurately escalate production issues. Because our team is globally distributed, your on-call shifts will only occur during your standard local working hours. Develop and refine our SRE tooling and proc

The Inside Account Executive role focuses exclusively on formulating and executing a sales strategy within MongoDB’s most strategic accounts, closing net new workloads and expanding MongoDB’s footprint. What you will be doing Proactively identify, qualify and close a sales pipeline within MongoDB’s most Strategic Accounts Drive product adoption in LOPs/BUs you own in the account, upsells / cross sells by cultivating strategic relationships with executives and multi-level champions, aligning to their key initiatives and long term goals. Collaborate cross-functionally with Customer Success, Professional Services, Marketing, Product, and the internal sales ecosystem to drive customer adoption and satisfaction Meet and exceed quarterly quotas on NWLs, NARR, and PS. Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and set you up for future success What you will bring to the table Min. 3 year B2B sales experience in a quota carrying closing role, or Strategic Account-based selling experience Experience selling complex Saas and/or Cloud products/services. A proven track record of overachievement through generating your own pipeline and hitting sales targets. Energetic, upbeat, entrepreneurial, tenacious teammate. Possess a strong desire to be successful. Ability to articulate the business value of complex enterprise technology both in verbal and written forms. Passionate about growing your career in the largest and fastest growing market in software (database) through constant development of sales and tech skills What we will bring to the table Opportunity to work with and learn from MongoDB’s most talented and experienced Account Executives. Internal mentor and buddy program cross-departmentally Clear and defined career path to EAE Uncapped commissions’ About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined

The Inside Account Executive role focuses exclusively on formulating and executing a sales strategy within MongoDB’s most strategic accounts, closing net new workloads and expanding MongoDB’s footprint. We're looking to speak with candidates based in Toronto for our hybrid working model. What you will be doing Proactively identify, qualify and close a sales pipeline within MongoDB’s most Strategic Accounts Drive product adoption in LOPs/BUs you own in the account, upsells / cross sells by cultivating strategic relationships with executives and multi-level champions, aligning to their key initiatives and long term goals Collaborate cross-functionally with Customer Success, Professional Services, Marketing, Product, and the internal sales ecosystem to drive customer adoption and satisfaction Meet and exceed quarterly quotas on NWLs, NARR, and PS Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and set you up for future success What you will bring to the table Min. 1 year B2B sales experience in a quota carrying closing role, or Strategic Account-based selling experience Experience selling complex Saas and/or Cloud products/services A proven track record of overachievement through generating your own pipeline and hitting sales targets Energetic, upbeat, entrepreneurial, tenacious teammate. Possess a strong desire to be successful Ability to articulate the business value of complex enterprise technology both in verbal and written forms Passionate about growing your career in the largest and fastest growing market in software (database) through constant development of sales and tech skills What we will bring to the table Opportunity to work with and learn from MongoDB’s most talented and experienced Account Executives. Internal mentor and buddy program cross-departmentally Clear and defined career path to EAE Uncapped commissions’ About MongoDB MongoDB is built for change, empowering our customers and

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta’s Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-0 global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Enablement team is at the core of expanding Auth0's capabilities for B2B customers, enabling seamless and automated user lifecycle management at a massive scale. We build and own the critical features that enterprises rely on to connect their identity sources to Auth0, including Enterprise APIs and our powerful self-service capabilities . Our work is highly impactful, helping customers automate the creation, updating, and deactivation of users. This is a cornerstone for B2B SaaS applications that need to efficiently manage access for their own customers and partners. We work with NodeJS , TypeScript , PostgreSQL , MongoDB , and React to build these highly available and scalable services. What you’ll be doing: Help drive the architectural vision and strategy on the team to design and deliver powerful new enterprise APIs and functionality for our customers. Orchestrate and lead major technical projects across teams as necessary. Design, architect, code, and document large-scale distributed systems. Serve as a subject matter expert on building scalable, r

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Solutions Engineering Team We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform. The Solutions Engineer, Okta Opportunity Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer (Corporate/New Business) is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Software Engineer (Full Stack - Backend) Staff Software Engineer The Product Auth0 is a developer-friendly identity platform designed by developers, for developers, simplifying authentication and authorization for more than 100 million daily logins worldwide. Within this global platform, our team drives two of Auth0’s most critical, high-impact surfaces: The Manage Dashboard: The definitive front door for developers and enterprise administrators worldwide. It is the control center where our customers configure critical identity policies, manage complex organizations, and monitor active threat intelligence. The Auth0 Marketplace: Our rapidly expanding extensibility ecosystem. The Marketplace allows customers to seamlessly discover and install third-party integrations - such as security monitoring, consent management, and database connectors - to dynamically customize their identity pipeline. The Role As a Staff Engineer on this team, you will not just write code; you will own the technical strategy, architect highly resilient frameworks, design developer-friendly APIs, and mentor a high-performing team of engineers. Your architectural ownership will span the entire stack - from the React-based frontend down through our Node.js/Go services, robust operational pipelines, and PostgreSQL databases. What You Will Do: Product Ownership: Lead the technical lifecycle of your team’s products, ensuring they are robust, secure, and performant from the frontend to

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking an experienced Staff Software Engineer to join Okta's Universal Directory Platform team within the Product Platform Pillar. The team serves as the intelligent core of the enterprise security fabric, maintaining the source of truth for all identity assets and their associated relationships. Opportunity This position will be involved into development, design, and maintenance of our highly performant, reliable, and scalable platform, which is critical for managing user lifecycles, groups, and memberships. The successful candidate will possess experience in building and deploying scalable, reliable software and infrastructure within a cloud environment. What you’ll be doing Understand our identity management group codebase and development process: Jira, Technical Designs, Code Review, Testing, and Deployment. Develop and implement frameworks and toolings for our Universal Directory Service platform. Design and implement high-performance distributed scalable and fault-tolerant software components. Quickly deliver high-quality bug fixes and handle customer-reported issues. Conduct quality code reviews and automated testings. Partner with our Product Development, QA, and Site Reliability Engineering teams for scoping the development and deployment work. What you’ll bring to the role The ideal candidate is someone who is experienced building software systems to manage and deploy reliable and performant infrastructure and prod

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Auth0 is a developer-friendly identity platform that simplifies authentication and authorization for applications. Designed by developers for developers, we make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. Know more about our product at https://auth0.com/ . The Role We are seeking a founding Engineering Manager to lead and bootstrap our newest team: Core Frontier . This team sits at the vital intersection of deep product innovation and the actual customer experience. Your mission is to ensure that the sophisticated features developed across the Core Identity organization (such as Native to Web, Cross-App Access and Custom Token Exchange) are translated into a seamless and intuitive journey for our users. You will act as the champion for a complete and coherent product experience, bridging the gap between complex internal logic and the polished final result our customers interact with every day. As the inaugural manager for Core Frontier, you will lead the hiring and onboarding of a high-caliber team in Bengaluru while establishing the operational rhythms that drive success. You will partner with global engineering leaders to maintain our high standards for security and reliability, ensuring that every release meets the rigor

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Team: Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity. The Opportunity: The Role: As a Technical Account Manager (TAM) for Okta’s Workforce Identity offering, you will serve as a trusted technical advisor and advocate for some of our largest customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience. This role is within the Strategic segment team, managing large enterprise organizations spanning across various industries . With a focus on strategic account alignment, broad deployment strategies, and fostering deep partnerships across multiple stak

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, our Customer Experience Center hosts the leadership of our most valued prospects, customers, and partners to understand their strategic priorities and align on how Okta serves as a strategic partner in driving their overall business success. Our Executive Briefings are the face of Okta – showcasing our vision, product innovation, and culture while building lasting strategic partnerships. We are looking for an experienced Executive Briefing Program Manager to drive the strategy and end-to-end execution of executive briefings at our flagship HQ center in San Francisco. This is a high-visibility, high-impact role with direct exposure to executive leadership across Okta and our enterprise customer portfolio. Key Responsibilities Strategic Ownership: Own the briefing strategy for our flagship San Francisco center, measuring success and regularly reporting out ROI and pipeline impact to executive stakeholders. Briefing Execution: Lead high-touch briefing engagements from initial request to post-briefing follow-up, ensuring an exceptional, white-glove experience. GTM & Account Team Partnership: Collaborate with Enterprise Sales, Customer Success, and Solutions Engineers to define briefing objectives, customize agendas, build prep materials, and facilitate pre-briefing alignment and post-brief ing debriefs. Executive Speaker Management: Source, prep, and manage internal discussion leaders (VP+ and C-Suite); continuously cultivate and enable