Product Support Specialist Jobs

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Payload team is building the future of content infrastructure at Figma. Payload is Figma’s open-source CMS and application framework, enabling developers and organizations to create websites, digital products, internal tools, asset management systems, and content-driven experiences at scale. As Engineering Manager, you'll lead the engineering team responsible for Payload’s evolution as both a thriving open-source platform and a foundational part of Figma’s future. You'll work alongside Payload’s founders and core contributors to scale the team, grow the community, and guide technical investments that strengthen Payload’s position as a leading content platform. You'll help engineers do their best work while partnering across product, design, go-to-market teams, enterprise customers, and the open-source ecosystem to shape the roadmap. Success in this role means balancing the needs of a passionate developer community with opportunities to create seamless integrations and workflows across Figma’s products, unlocking entirely new ways for teams to design, build, and manage digital experiences. If you're excited about open source, developer tools, platform strategy, and building high-performing teams, this role offers the opportunity to influence both a fast-growing product and the future of how content and design come together. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead the engineering team behind all

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Senior Account Executive, UK Government who will play a critical role in building and scaling Figma’s presence within Government organisations. This is a specialist position focused on developing a new and strategic segment, requiring a highly experienced seller with deep domain expertise, strong executive relationships, and the ability to operate in an early-stage market. This role currently sits within the Enterprise segment and represents a unique opportunity to establish and grow Figma’s Government business from an early foundation. What you’ll do at Figma: Own and build Figma’s Government (Public Sector) pipeline and book of business, focused on establishing initial traction and long-term growth Create and execute a GTM strategy for Government accounts, identifying priority agencies and opportunities Build and nurture relationships with senior stakeholders and decision-makers across Government organisations Apply discovery-led, value-based selling to align Figma’s platform with complex public sector needs and procurement processes Develop and execute strategic account plans, driving multi-threaded engagement across departments and functions Navigate long, complex sales cycles, including compliance, procurement, and regulatory considerations Partner closely with cross-functional teams to position Figma effectively, drive deal progression and ensure successful adoption and expansion Lay the foundation for a scalable Government business, contributing to future team b

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma’s largest enterprise customers across APAC and GCR. You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. This role sits at the intersection of customer success, enterprise architecture, and developer workflows. You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success. This is a full-time position based in our Singapore hub. What you’ll do at Figma: Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas) Deliver technical workshops and training sessions to help customers confident

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Manager, Mid-Market Sales to join our dynamic team of creatives, engineers, marketers, and forward-thinking business folks. As our Manager Mid-Market Sales, DACH you will lead a team of Account Executives in the DACH region responsible for continuing the growth of our Enterprise product. You will report directly to our Director, Commercial Sales, DACH. With this role you’ll be part of early DACH in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line. This is a full time role that will be held from our Berlin office. What you'll be doing: Create and manage a team of motivated and diverse individuals to foster an environment of success Participate in customer and prospect meetings Assist in continual training and development, including mentorship, hiring and career growth Help craft and further develop sales processes and initiatives Interview, hire and train new team members as we scale the business and company Deliver weekly forecast meetings and mentor Account Executives on strategies to help exceed their goals We’d love to hear from you if you have: 7+ years of sales experience (preferably within SaaS) with 3+ years of management experience Understanding of our technical and competitive landscape and ability to thrive in a constantly evolving environment Fluency in German Excitement for growing customer ha

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a full-cycle recruiter, you will play a critical role in scaling and developing the EMEA Figmate population as we enter an exciting new chapter. You will build exceptional candidate experiences, run end to end hiring processes, and own the way in crafting a pipeline of top talent. You'll have the ability to take the lead on key initiatives and inspire change. As a key member of our growing international recruiting team, you'll be able to drive a significant contribution to impacting the future state of Figma. This is a full time role that can be held from our Paris hub on a hybrid basis. What you'll do at Figma: Run full-cycle recruiting processes for our Business and Go-to-Market teams Partner with business stakeholders and executives across global teams, but with a primary focus on EMEA Source and build a healthy, representative pipelines whilst also effectively managing inbound pipelines Use data to shape your hiring strategy and communicate insights to partners that drive meaningful change Develop and create sourcing strategies to engage passive talent including, but not limited to: cold outreach, events, and content production Be a champion of the Figma values and ensure these are at the forefront of your work Seek opportunities to actively contribute to business improvement, which in turn improves our overarching hiring strategy Orchestrate initiatives relating to belonging, equity, and inclusion (BEI) We'd love to hear from you if you have: 7+ years of experience in full-cycle recruiti

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Data Platform team at Figma builds and operates the foundational systems that power analytics, AI/ML, and data-driven decision-making across the company. We serve a diverse set of stakeholders, including AI researchers, machine learning engineers, data scientists, product engineers, and business teams that rely on data for insights and strategy. Our team owns and scales critical platforms such as the Snowflake data warehouse, ML Datalake, orchestration and pipeline infrastructure, and large-scale data ingestion and processing systems, managing all data flowing into and out of these platforms. Despite being a small team, we take on high-scale, high-impact challenges. In the coming years, we're focused on building the data infrastructure layer for Figma's AI-powered products, driving cost and performance optimizations across our data stack, scaling our ingestion and reverse ETL capabilities for new product use cases, and strengthening data quality, reliability, and compliance at every layer. If you're passionate about building scalable, high-performance data platforms that empower teams across Figma, we'd love to hear from you! This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Design and build large-scale distributed data systems that power analytics, AI/ML, and business intelligence across Figma. Develop batch and streaming solutions to ensure data is reliable, efficient, and scalable across the company. Manage and evo

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's platform helps teams bring ideas to life — and Data Science is central to how we measure, improve, and scale it. We're on a mission to make data self-serve for every Figmate: moving from a world where every data question requires filing a request to a DS or DE, to one where anyone can ask a question in plain language and get a trustworthy answer in minutes. We're hiring Figma's first dedicated Technical Program Manager for Data Science to own that mission — driving our multi-phase Self-Serve Analytics program from semantic layer expansion through the Figma Data Assistant, while building the operational foundation for a growing DS org. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own end-to-end program delivery for Figma's Self-Serve Analytics initiative that includes semantic layer expansion, Slack bot launch, automated eval framework, and the Figma Data Assistant Coordinate delivery across Data Engineering, DS ICs, Security, IT, and business stakeholders (Sales, Product, Finance, Research) to expand self-serve data coverage and drive adoption Lead the governance and security work stream: work with Security and IT on LLM data access policies, PII guardrails, access controls, and LLM provider approvals Drive adoption and change management — build champion networks, run training programs, and meet Figmates where they work (Slack, Notion) to shift from request-based to self-serve data culture Build and maintain

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Observability engineering team builds and operates the systems that give us deep visibility into the health, performance, and efficiency of our platform. From metrics, logs, and traces to cost attribution and budgeting, this team ensures that engineers across Figma can detect issues quickly, understand system behavior at scale, and make informed decisions about reliability and spend. The team owns and evolves our core observability stack—including platforms like Datadog, shared instrumentation libraries, and the agents and operators that power telemetry collection—while continuously raising the bar on signal quality and operational clarity. This team ensures that engineers across Figma can detect issues quickly, understand system behavior at scale, and make informed decisions about reliability. The team owns and evolves our core observability stack—including platforms like Datadog, shared instrumentation libraries, the agents and operators that power telemetry collection, and a host of internally developed components to power AI Trace Observability —while continuously raising the bar on signal quality and operational clarity. As the Engineering Manager for Observability, you will lead a team of five engineers responsible for shaping the future of visibility and efficiency at Figma. You’ll define the strategy for instrumentation standards and cost transparency, drive initiatives to optimize observability footprint and spend, and explore innovative AI-driven approaches to anomaly detection

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's Security team is growing, and we're looking for a Security Operations Manager to lead the strategy and execution of our security operations program. In this role, you'll build and scale the systems, processes, and tooling that help protect Figma and our community. You'll partner closely with Security Engineering, Platform Security, IT, GRC, and Legal to strengthen our detection and response capabilities, improve operational resilience, and help shape the future of our DART and SOC functions. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own Figma's security monitoring and incident response program, from detection engineering through post-incident review and continuous improvement Build and automate security operations workflows, including alert triage, enrichment, investigation, and response actions using SOAR and custom tooling Develop and maintain incident response run books, escalation procedures, and communication plans for security events of varying severity Lead incident response preparedness initiatives, including tabletop exercises, red team engagements, and response capability assessments Improve the effectiveness of our SIEM and SOAR platforms by reducing noise, increasing signal fidelity, and closing detection coverage gaps Build and operationalize threat intelligence capabilities to identify adversary behaviors, prioritize investments, and strengthen detection and response programs Partner wi

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! You will be the first engineering manager for the Growth Platform, and you’ll help shape its vision, starting with the Communications capability. The platform will grow as we prove value. You’ll partner with leadership to define the platform’s direction, assess existing technology, identify the next set of investments, and help evolve the vision through learning gained from shipping, customers, and overall ecosystem. While aiming for the sky in terms of longer term vision, you will deliver incremental value every sprint by being grounded in today's reality. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Build and lead the team: Hire the initial engineers for the Growth Platform’s first team. Set the team’s culture, operating rhythm, and engineering standards. Mentor engineers, create career growth opportunities, and help scale the organization as scope expands Build capabilities that unlock new experiments: This isn’t about building an experimentation platform—it’s about building the product capabilities (personalized messaging, self-service publishing, cross-system integrations) that make it dramatically easier for teams across Figma to run growth experiments without engineering bottlenecks Leverage AI to scale quality and speed: Explore and integrate AI-driven approaches—for brand consistency checks, visual quality validation, copy generation, and experiment governance—that allow experiment volume to grow

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a Design Manager to lead Figma's internal Design Systems and Design Infrastructure as the company transforms and expands. This is a rare opportunity to become the steward of the system behind how Figma designs and builds Figma: the foundations, tokens and variables, component libraries, tooling, governance, and shared infrastructure that help our teams create with quality and coherence at scale. The work will shape every Figma product and, through them, the experience of millions of people. This is a senior people leadership role with meaningful scope. You'll lead designers across multiple Design work streams, set direction through a complex transformation, and partner deeply with Design, Product, and Engineering to turn strong foundations into greater quality, speed, and leverage across Figma. If you believe the best systems create coherence without limiting the autonomy teams need to do exceptional work, this is the role for you. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead and grow designers across Figma's internal Design Systems foundations, tokens and variables, component libraries, internal tooling, governance, and adoption Set an ambitious vision and quality bar for how Figma's internal design system evolves, translating the company's transformation into coherent, durable foundations for the product suite Partner with Design, Product, and Engineering leaders on strategy, resourcing, tech

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Marketing Engineer, AI Deployment will design and build programmatic go-to-market systems and AI-powered workflows that improve efficiency, impact, and execution across Marketing. This role sits at the intersection of operations, data, and marketing with a focus on turning strategy & manual work into scalable, automated systems. This is not a traditional operations role. It is a systems-focused role dedicated to building the infrastructure, workflows, and intelligence layers that power a modern, product-informed revenue and efficiency engine across marketing. The ideal candidate is an expert in building interconnected data layers optimized for AI, driving AI adoption, and translating complex business challenges into scalable, automated technical workflows that directly drive revenue and operational efficiency. Success in this role is measured in three ways: agents live—the count of AI systems you've shipped into real, recurring use by marketers; hours saved—manual work returned to the org and reinvested in higher-leverage problems; and revenue driven—pipeline, conversion lift, or deal velocity directly attributable to what you've built. Everything else flows from those three numbers. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Identify and define high-impact AI use cases across marketing, taking them from prototype to full deployment Coach and partner with marketers to take them from novice to full wor

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a collaborative and strategic Manager, HRIS to lead our Workday platform and a team of HRIS Specialists. In this role, you'll help shape how we leverage people technology by building scalable solutions, developing a high-performing team, and ensuring Workday continues to be a strong foundation for our people processes. You'll balance day-to-day operational excellence with longer-term improvements that help our systems and processes grow with the business. Success in this role requires deep Workday expertise, experience managing delivery across internal teams and external implementation partners, and the ability to establish effective processes for project intake, prioritization, sprint planning, and resource management. We're looking for a leader who understands how Workday connects to the broader People Technology ecosystem and is excited to evolve our systems, processes, and team as our organization grows. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead, coach, and develop a team of HRIS Specialists by building technical depth through cross-training, documentation, and shared ownership across Workday functional areas Evolve the team's operating model, including project intake, prioritization, sprint planning, capacity planning, and release management Manage work across internal HRIS team members and external implementation partners, balancing quality, speed, and cost Provide governance and techn

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The mission of the Engineering TPM team is to drive Figma's most important cross-company engineering efforts, and we are looking for a Technical Program Manager (TPM) to partner with our Infrastructure team. The TPM provides oversight of the most important efforts that require coordinated technical execution across the Org to succeed. This is a role focused on enabling Figma's infrastructure teams to scale, improve performance, and deliver on critical projects. These large-scale efforts will involve collaboration across numerous backend, infrastructure, and security teams and cross-functional stakeholders, prioritization, decision-making, tracking execution, and driving operational excellence. We're looking for someone that can work in a TPM greenspace environment and is passionate about people, technology, and program management. Progress over process is our mantra. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Lead the execution, coordination, and risk management of Figma's infrastructure projects, ensuring seamless integration with minimal performance impact Drive key infrastructure initiatives, including reliability, storage, distributed systems, cloud-native perfo

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, we're building a vibrant community where designers and product builders come together to learn, grow, and connect around their shared passion. Our Advocacy team is central to this mission - empowering our users through engaging content, meaningful interactions, and genuine advocacy. We're looking for a Designer Advocate to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design community into our go-to-market strategies. You'll also champion our users' voices internally, ensuring their perspectives shape our product evolution. This is a full time hybrid role based in our São Paulo, Brazil hub. What you'll do at Figma: Empower users at scale: Collaborate closely with Sales and Customer Experience teams to help customers unlock the full potential of Figma across real product workflows Create compelling content: Develop written, visual, and video resources that reflect how modern teams actually design and build, from early exploration to production-ready systems Inspire community connections: Foster meaningful relationships within the Figma community, identify collaboration opportunities, and nurture user-driven initiatives Speak and engage at events: Regularly present at industry meetups, conferences, and community events, sharing practical insights from real-world design work Champion user voices: Stay attuned to community feedback, sentiment, and emerging design trends—advocating inter