Product Support Specialist Jobs

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone About the team Engineering at Privy is distinguished by: High urgency: Shipping very small iterations, very fast, to learn very quickly. Product taste: Our customers are developers, and to build effective products for them requires technical knowledge - you will often be "the PM". Security mindset: A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you’ll do As a Security Engineer at Privy, you will help keep a rapidly growing platform secure through hands-on investigation, operational ownership, and building real code to solve real problems. You’ll work across security operations, incident response, application and infrastructure security, and internal tooling. This is not a role limited to reviewing logs and designs or simply escalating findings. You will carry real ownership for the day-to-day work that protects Privy: investigating anomalies, improving security workflows, and building the automa

Who we are About Stripe #LI-DNI Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Work with a wide range of systems, processes and technologies to own and solve problems from end-to-end. Collaborate with engineers, designers, data scientists, and product managers to develop new features and products. Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter. Build elegant APIs and user experiences that enable merchants to run and scale their businesses on top of Stripe. Contribute to the design and architecture of the next generation of Stripe’s infrastructure, to meet the high growth needs of our company and customers for years to come. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or a related field, plus 2 years of experience in Software development. Must also have two years of experience in each of the following: Working across the stack and navigate codebases with different languages and tools; Developing user-facing experiences and writing queries for analyzing experiment results; Programming Language including Ruby, Java, Scala and SQL; Cloud based services including gRPC, GraphQL and AWS; Proficiency with MongoDB, Spark, Hadoop, Kafka, Grafana, Prometheus and AWS; and macOS and Unix-based operating systems. Salary: $156,800.00 - $235,200.00/yr. This salary range represents the base salary range for the rol

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes Risk Strategy team owns our first-line AML and sanctions programs globally. We own the end-to-end lifecycle of financial crime controls. We set the global standards that govern how risk is managed across our programs, design and drive the development of controls, infrastructure, and tooling with Engineering, Product, and Data Science, and maintain their effectiveness as our products and the regulatory landscape evolve. We build fast, with data, and with AI integrated into how financial crime risk is detected, managed, and monitored across everything Stripe builds. What you'll do As a Risk Strategist on the Financial Crimes Risk Strategy team, you'll own our global screening programs — spanning sanctions, PEP, and negative news — setting the standards that govern how screening risk is managed, designing and driving the controls that operationalize those standards, and ensuring they remain effective as our products and the regulatory landscape evolve. Being effective in this role means going deep on both the domain and the data — we don't separate the two. You'll partner closely with Product, Engineering, Data Science, Compliance, Legal, other Risk Strategy functions, and Operations to ensure screening considerations are embedded in every product and market decision. Beyond protecting against risk, you'll drive innovation in how Stripe approaches screening — staying ahead of regulatory change and pushing the boundaries of

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. What you'll do You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the i

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Platforms Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for SaaS Platforms of all shapes (Vertical/Horizontal) and sizes (Velocity/Enterprise). We also work with the world's most innovative startups users to position our offerings and solutions for their use cases. At Stripe, managers grow teams and inspire them to do outstanding work. This leader must be a driver who loves building teams and growing businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. As a manager/leader of Solution Architecture for our existing business, you will lead, build, and mentor a world class pre-sales engineering team to grow the existing user base through upsells, cross-sells, and cosells. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Partnerships team sits within the Global Partnerships organization and is a key component of our success. Our team is responsible for developing and managing relationships with the global and regional banks that enable the Stripe product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional product partnership initiatives across existing products and early-stage "up the stack" financial products. These partnerships have a significant impact on Stripe and are essential for us to offer products used by millions of our users. What you'll do We're looking for a Partner Development Manager to join the Financial Partnerships team. You'll be responsible for developing and executing the multi-year, global strategies for building our relationships across many of our most important banking partners. You'll focus on designing, scaling, and continuously improving mechanisms to deepen relationships with our partners, as well as highly impactful programs key to differentiating Stripe. As part of these efforts, you'll collaborate closely with cross-functional stakeholders (including Product, Engineering, Legal, Finance, Risk, etc.), and with the banking partners' executive teams. The successful candidate will have a demonstrated ability to manage and develop partners, think strategically and apply diagnostic thinking to business, product, and technical challenges, and earn trust with and inf

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Finance and Strategy Data Science builds the forecasting models, data infrastructure, and analytics tools at the core of how Stripe measures and plans its business. The team owns everything from hierarchical time series and agentic forecasting tools that predict payment volumes and revenue margins, to the governed metrics platform that feeds company-wide dashboards and executive reporting. We partner closely with Finance and Strategy, GTM, and Product stakeholders to directly inform financial decisions across Stripe's entire business. The team combines technical depth, strategic thinking, and executive partnership that develops both technical and business expertise. What you’ll do Data Science Managers at Stripe are responsible for the success of their team. You'll be deeply involved in the modeling and design processes as well as coaching, mentoring, and leading the team. You'll have a deep understanding of how to drive efficient data science teams and you'll have a strong user-focus. You'll be working with data scientists, analysts, and engineers on creating technical solutions and communicating effectively across teams and senior leadership. Responsibilities Drive the roadmap and priorities for your team, and work with many Stripe leaders across the company to enhance our ability to be data-driven. Collaborate with stakeholders across the organization such as engineering, analytics, operations, finance, and marketing. Lead and manage proc

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Corporate Development M&A Integration team manages the lifecycle of acquisitions from close through steady state. We are a small but mighty team that operates as the hub connecting Stripe's functional groups (People, Finance, Legal, CorpTech, Sales, Marketing, GTM ops, and Product) with each acquired company. Our work is directly tied to some of Stripe's most strategically important bets, and we're actively managing a portfolio of acquisitions at different stages and integration models. What you’ll do We're hiring an Integration team member to own program management of a major integration track (either an end-to-end integration, the core operational workstream, or the GTM workstream) depending on portfolio shape and deal stage. You'll be coached by the team lead, but the expectation is that you will take direction once, ramp fast and effectively collaborate across our dynamic cross-functional teams. Responsibilities Own program management of a major integration workstream end-to-end. Build the plan, sequence dependencies, track functional commitments, surface risks early, and drive decisions to closure. Develop the strategic judgment to articulate why a workstream should be integrated and why now, including how to pace and sequence integration planning across the deal's lifecycle. Manage peer-level relationships with functional DRIs across People, Finance, Legal, CorpTech, GTM, and Product independently. You are Stripe's poi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization owns some of Stripe's most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team is responsible for translating complex partner specifications related to network costs (interchange and scheme fees) into simplified logic for internal and external consumption. This also drives decisions and product recommendations to manage the underlying network costs paid by Stripe and our users. The team partners closely with the engineering, product, finance, and partnership groups to manage and understand Stripe's network costs. Our work is core to Stripe's business, as Technical Operations roles in Payments are a dynamic and key component of Stripe's success. We sit at the intersection of product and platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. What you'll do We're looking to add payment enthusiasts who enjoy interpreting complex cost structures and ever-changing payment network systems to optimize on behalf of Stripe and our users. You'll be instrumental in building Stripe's approach to managing our global network cost base. Responsibilities • Collaborate across the company, including engineering, accounting, financial partnerships, and product teams, to analyze billions of dollars moving through the Stripe platform • Translate network specifications into implementation instructions to cr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. What you’ll do We’re looking for a strategic, results-oriented marketing leader to drive our marketing engine for SMB and Mid-Market segments across EMEA, with an emphasis on Ideal Customer Profiles. This segment represents a massive portion of Europe’s economic fabric and is a critical driver of our ambitions in the region. This is a senior individual contributor role for someone who thrives at the intersection of strategy, execution, and cross-functional influence. You'll translate global priorities into locally resonant programs, ensuring that audiences in the SMB and Mid-Market space have high-quality, insight-driven experiences throughout their lifecycle, from early exploration to long-term partnership. The ideal candidate is data-driven, has an unbridled passion for working hand-in-hand with regional sales

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team Engineering at Privy is distinguished by: High urgency—Shipping very small iterations, very fast, to learn very quickly. Product taste—Our customers are developers, and to build effective products for them requires technical knowledge —you will often be "the PM". Security mindset—A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low-latency APIs, and blockchain abstractions that are accessible to mainstream developers. At Privy, our Forward Deployed Engineers work on the company’s most important customer problems. They partner closely with customers to architect our most complex integrations and build new product features that close the gap to win deals. What you’ll do We’re looking for an Engineering Manager to lead this team as it continues to grow. You’ll be responsible for helping an outstanding group of Forward Deployed Engineers do the best work of their careers while staying laser-focused on helping Privy and its customers win. This is a high-leverage role at the intersection of customers, product development, and engineering. You’ll help the team stay

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale. Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan. Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio. Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic alignme

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets. As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver result

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role: We are looking for a strategic and data-driven Growth leader to own and scale growth for the Paytm for Business app. The role will be responsible for driving activation, engagement, retention and winback, with a strong focus on improving service-led product journeys and building a scalable growth engine. The ideal candidate will combine strong product and growth thinking with deep expertise in analytics, experimentation and lifecycle marketing. This is a high-ownership role that will work closely with Product, Engineering, Data, Marketing and Business teams to identify growth opportunities, design interventions and drive measurable outcomes at scale. Key Responsibilities: - Own the growth charter for the Paytm for Business app, covering activation, engagement, retention and win back. - Identify opportunities across key service product journeys and build strategies to improve user adoption, usage and retention. - Build a data-led growth engine using user analytics, cohort analysis, funnel metrics and behavioral insights. - Drive a strong culture of experimentation and rapid iteration, including hypothesis creation, A/B testing and measurement of business impact. - Own and scale lifecycle marketing / CLM initiatives across user segments and stages of the customer journey. - Leverage AI and Agentic capabilities to automate growth workflows, personalization, customer lifecycle management and decision-making. - Define and track growth KPIs, identify gaps and translate insights into actionable product and business initiatives. - Work cross-functionally with Product, Engineering, Data Science, Ma

Contact Address: 30 N Gould St, Ste R, Sheridan, WY 82801 Phone: 307-443-5690 Website URL: https://innerluxes.dev Business Email: [email protected] About US INNERLUXES is a full-service software consulting and development company dedicated to helping businesses build modern, scalable, and high-performing digital products. We partner with startups, growing companies, and enterprises to design, develop, deploy, and maintain custom software solutions that solve real business challenges and accelerate growth. Our expertise covers SaaS product development, custom software engineering, web development, mobile app development, AI-powered applications, UI/UX design, cloud infrastructure, DevOps, business automation, and enterprise solutions. We are also one of the few companies worldwide with in-house Chromium expertise, building custom browsers and secure browser-based products for demanding teams. Every project is delivered by senior engineers who follow a structured development process with transparent communication, written project scopes, regular progress updates, and clean, maintainable code. Whether you are launching a new SaaS platform, modernizing legacy software, integrating AI into your workflows, or building custom business applications, INNERLUXES provides end-to-end services tailored to your goals, with performance, security, and scalability engineered in from day one. Having delivered 2,800+ projects across 30+ industries, INNERLUXES combines deep technical expertise with business-focused thinking to create software that improves efficiency, enhances customer experiences, and drives measurable results. Our teams serve healthcare, finance, retail, manufacturing, real estate, logistics, and many other industries, adapting every solution to the regulations and workflows of your market. From initial discovery and product strategy to deployment and ongoing maintenance, we act as a long-term technology partner committed to your success. Related Searches Sof