Product Support Specialist Jobs

Client Onboarding Director, Inference and Agentic AI Location: Noida Company: Paytm About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption. The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments. The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments. The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams. Key Responsibilities Delivery Ownership and Implementation Governance Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization. Lead the implementation planning process across scope

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm Money is looking for a strategic and growth-driven Business Head – Mutual Funds & NFO to lead one of the most critical charters within our wealth business. This role will own the complete Mutual Fund and New Fund Offer (NFO) business, including business strategy, product growth, partnerships, customer acquisition, revenue acceleration, platform innovation, and market expansion. The ideal leader will bring deep expertise in mutual fund distribution, passive and active investment products, investor behavior, AMC partnerships, and digital wealth ecosystems, while building a scalable business that democratizes investing for millions of Indians. This is not just a distribution leadership role. It is an opportunity to define the next phase of retail investing by building India’s most intelligent, accessible, and high-growth MF platform. Key Responsibilities: 1. Business Ownership & P&L Leadership * Own end-to-end P&L for the Mutual Funds and NFO business * Define annual and long-term growth strategy * Drive topline growth, profitability, customer expansion, and AUM scale * Build category growth roadmap across: Equity Mutual Funds, Debt Funds, Hybrid Funds, Index Funds, ETFs, International Funds, Thematic / Sectoral Funds 2. NFO Strategy & Execution * Lead the complete NFO business charter * Identify high-potential fund launches and build GTM strategy * Drive subscription volumes across marquee NFO launches * Partner with AMCs for exclusive campaigns and launches * Build strong investor education and conversion funnels around NFO participation 3. Growth & Customer Acquisition * Drive MF in

Data Engineering – Technical Lead About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the Role: This position requires someone to work on complex technical projects and closely work with peers in an innovative and fast-paced environment. For this role, we require someone with a strong product design sense & specialized in Hadoop and Spark technologies. Requirements: 4 to 8 years of experience in Big Data technologies. The position Grow our analytics capabilities with faster, more reliable tools, handling petabytes of data every day. Brainstorm and create new platforms that can help in our quest to make available to cluster users in all shapes and forms, with low latency and horizontal scalability. Make changes to our diagnosing any problems across the entire technical stack. Design and develop a real-time events pipeline for Data ingestion for real-time dash- boarding.Develop complex and efficient functions to transform raw data sources into powerful, reliable components of our data lake. Design & implement new components and various emerging technologies in Hadoop Eco- System, and successful execution of various projects. Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant! Skills that will help you succeed in this role: Fluent with Strong hands-on experience with Hadoop, MapReduce, Hive, Spark, PySpark etc.Excellent progr

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire an Enterprise GTM Lead to own the go to market charter for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead business managers and client onboarding managers, and will work closely with enterprise sales teams to drive pipeline, deal conversion, onboarding, and client success. The role sits at the center of Paytm’s enterprise AI charter and involves shaping GTM strategy, enabling sales teams, supporting client pitches, structuring commercials, and ensuring strong post sale execution. The candidate will be responsible for building a repeatable enterprise sales motion for Paytm AI agents, including Pi Commerce and future AI products. The role requires strong commercial judgment, enterprise stakeholder management, execution discipline, and ability to work across sales, product, technology, finance, and marketing teams. Key Responsibilities Enterprise GTM Strategy and Business Ownership Own the enterprise GTM strategy for Paytm AI agents across existing and new enterprise clients. Build and execute sales enablement, pipeline generation, deal conversion, onboarding, and account expansion plans. Work with leadership to define target segme

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team- Paytm Ads is the digital advertising platform of Paytm, enabling brands to reach and engage with over 350M+ users across Paytm’s ecosystem of 200+ payment, commerce, and retail services—both online and offline. By leveraging transaction signals and behavioral insights, Paytm Ads enables advertisers to target highly relevant consumer cohorts and deliver performance-driven campaigns. About the Role- We are looking for a Senior Manager – Product Analytics to drive data-led decision making across the Paytm Ads platform. This role works closely with Product, Data Engineering, Sales, and Operations teams to analyze product performance, user behavior, and campaign outcomes, translating data into actionable insights that improve advertiser and platform performance. Key Responsibilities: ● Build and maintain automated dashboards and BI reports for key product and revenue metrics. ● Write advanced SQL queries to analyze large datasets and generate actionable insights. ● Analyze product usage, funnels, retention, and feature adoption to identify growth opportunities. ● Conduct A/B testing, cohort analysis, and segmentation to measure product and campaign impact. ● Track and optimize digital marketing performance metrics such as CAC, ROI, CTR, and conversions. ● Translate business/product questions into structured analysis recommendations for stakeholders. Qualifications: ● B.E./B.Tech from a reputed engineering institute ● Experience in Product Analytics, Management Consulting, Business Strategy, or Sales/Marketing Analytics roles. ● Strong SQL expertise for large-scale data analysis

About Us – Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App. About the Role: Incumbent will be responsible for driving Ad sales revenue pertaining to FMCG category by developing and executing a comprehensive sales strategy that aligns with Paytm's overall business objectives. You will lead a team of Ad sales professionals and work closely with cross-functional teams including product, marketing, and finance to identify new revenue opportunities and grow our advertiser base. Responsibilities: ● Develop and execute a sales strategy that drives revenue growth for Paytm's advertising business ● Build and manage a high-performing sales team that delivers against revenue targets and KPIs ● Establish strong relationships with key advertisers and agencies, and leverage those relationships to grow the business ● Collaborate with cross-functional teams to identify new revenue opportunities and ensure alignment with company objectives ● Develop and deliver sales presentations and proposals to key stakeholders ● Monitor market trends and competitive activity to inform sales strategy and tactics ● Provide regular sales forecasts and performance updates to senior management Eligibility Criteria: ● Bachelor's degree in Business, Marketing, or related field; MBA preferred ● 12+ years of experience in advertising sales specifically into CPG or FMCG segment, with a proven track record of delivering revenue growth ● Experience in digital advertising ●

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption. The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments. The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments. The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams. Key Responsibilities Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization. Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics. Ensure every enterprise deployment has a clear project plan, own

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: As an Senior Engineering Manager, you will be developing the detailed design structure, implementing the best practices and coding standards, leading a team of developers for successful delivery of the project. You will be working on design, architecture and hands-on coding. Requirements: 9 to 13 years in Technical development with 5+ years in Providing technical leadership for high performance teams. Work closely with business and product teams to understand the requirements, drive design, architecture and influence the choice of technology to deliver solutions working closely with architects and leadership team. Build robust, scalable, highly available and reliable systems using Micro Services Architecture based on Java, Spring boot. Improve Engineering and Operational Excellence by identifying and building the right solutions for observability and manageability. Keep the tech stack current with the goal to optimize for scale, cost and performance. Migrate workloads to public cloud. Attitude to thrive in a fun, fast-paced environment. Serve as a thought leader and mentor on technical, architectural, design and related issues. Proactively identify architectural weaknesses and recommend appropriate solutions. Preferred Qualification : Bachelor's/Master's Degree in Computer Science or equivalent Skills that will help you succeed in this role: Tech Stack: Lang: Java, DB: RDBMS, Messaging: Kafka/RabbitMQ, Caching: Redis/Aerospike, Micro services, AWS. Strong experience in scaling, performance tuning & optimization at both API and storage layers Hands-on leader, and problem solver with a passion for e

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Drive user acquisition, engagement, and retention for our Insurance platform, accelerating growth and increasing market share in the insurance investment space. Responsibilities: - Develop and execute data-driven growth strategies to boost user adoption and transaction volume for insurance products. - Design and implement A/B tests and experiments to optimize user journeys, improving key metrics such as reach, CTRs, conversion rates and customer retention. - Analyze user behavior and identify opportunities for product enhancements, marketing campaigns, and customer segmentation. - Collaborate with product, and engineering teams to launch and refine growth initiatives. - Monitor and report on key performance indicators (KPIs) such as CTRs, conversions, customer acquisition cost (CAC), and customer lifetime value (CLTV), providing actionable insights to stakeholders. - Identify and leverage new distribution channels, partnerships, and digital platforms to expand reach. - Implement user feedback loops to improve user awareness, product experience and increase conversion. - Focus on increasing repeat investments and enhancing overall investor lifetime value. Requirements: - Experience in growth marketing, product growth, or related roles. - Proven track record in driving growth, preferably within the fintech, investment, or financial services sectors. - Strong analytical skills with proficiency in tools such as Clevertap, Moengage, Google Analytics, SQL, or similar platforms. - Hands-on experience with A/B testing and experimentation frameworks. - Prior experience or understanding of user acquisi

Meesho is India’s fastest-growing internet commerce company, serving over 160 million customers. As the competitive landscape in Indian e-commerce intensifies, we’re investing in building a world- class strategic intelligence capability to sharpen how we allocate capital, set prices, plan long-range strategy, and respond to market shifts. We’re looking for a founding leader to build this function from the ground up. You will be responsible for developing the systems, methodologies, and team that give Meesho’s leadership a continuously updated, outside-in view of the competitive and market landscape — turning fragmented signals into decision-grade insight. This is a high-visibility, high-autonomy role. You will work directly with senior leadership and across category, finance, and product teams. If you’ve spent years building expertise in market estimation, data triangulation, and insight generation as a consultant or researcher, and you’re now ready to own a function end-to-end inside a high-growth company — this role was designed for you

What does 500,000,000+ mean to you? That's the number of users who installed Meesho's Android app, Millions of people across Bharat empowered to buy and sell products at fair prices, many experiencing e-commerce for the very first time. At Meesho, our Android team isn’t just building an app; we’re crafting an experience that works flawlessly on everything from ₹5K entry-level phones in small towns to flagship devices in metro cities. It’s a challenge of scale, stability, and empathy — and it drives everything we do. We take pride in delivering flagship-grade performance on the toughest devices, backed by stability metrics few even track. From flawlessly handling millions of orders without downtime to optimizing for smooth, crash-free sessions, we solve real problems that impact real people. Every engineer here brings a Founder’s Mindset — owning the product like it’s their own. 💥 The Role We’re looking for a seasoned Android engineer to join our Platform team, combining deep technical skills with strong product intuition. As an SDE IV Android, you’ll work on core app quality initiatives- including improving page latency, enhancing App Vitals, and driving performance and reliability at scale. You’ll architect shared frameworks, solve performance challenges on low-end devices, and enable teams to build faster with consistent quality. With a product-first mindset, you’ll ensure platform solutions translate into meaningful user and business impact. This is a critical individual contributor role focused on elevating the foundation of Meesho’s Android experience.

About the Team Meesho's Security & Compliance team safeguards a platform that 5% of Indian households shop with - millions of orders, billions of data points, zero downtime as a baseline. We own the Information Security Management System, drive every external certification, and shape how Meesho earns trust with sellers, buyers, partners and regulators. We move fast, default to automation, and obsess over evidence. About the Role This is a hands-on individual contributor role for someone who wants to drive - not just oversee - a multi-framework compliance program. You'll be the DRI for ISO 27001:2022 and SOC 2 Type II, run end-to-end ITGC and TPRM cycles, and help operationalise India's DPDP Rules 2025 across a product organisation that processes data at meaningful scale. You'll work directly with Engineering, IT, Legal, Product, and external auditors.

About the Team Because we are solving a unique problem, one that’s mostly untouched by other e-commerce players. We are designing e-commerce for the Next Billion Users - the users from Tier-2+ markets who are new to the e-commerce landscape and have (almost) never transacted online before. Our category teams are as diverse as our users. We act from the frontlines to actively drive the mission of democratizing internet commerce for everyone. Our teams are composed of Senior Business Managers/Business Managers, Associate Business Managers, and a group of Key Account Managers and Business Development Executives. We interact with the Category Marketing team, Product team, User growth and Operations team on a routine basis. All of us work hard together to ensure that we continue to be the No. 1 shopping destination for Bharat users. We are passionate, energetic individuals who work like entrepreneurs. Moving at 10 x speed is where we excel. If you want a high-powered career growth and supporting work environment, we are the right destination for you! About the Role We are looking for a dynamic, self-starting, and result-oriented Brand Associate who can display strong execution skills along with high analytical horsepower to navigate complexity and ambiguity. As a Brand Associate, you will be required to make and execute a plan for scaling up suppliers’ businesses, expanding selection and ensuring best prices for your category. You will also play an instrumental role in enabling the entire team to deliver the bar-raising performance every time. If you love solving problems, enjoy being in leadership roles and have a zeal for setting up and improving business processes, do send us your application. We promise you an excellent work culture, high learning environment and a very exciting professional journey!

About the Team If you're excited about driving 10x growth for India's truly profitable e-commerce platform, then this might just be your dream role. At Meesho, we're building the future of e-commerce grounded in the realities of 150 million+ Bharat users. In the creative team, we are a diverse mix of brilliant designers, captivating storytellers, and video wizards who partner closely with our business teams to build truly impactful creatives that deliver real results. We work upstream with product, business, and growth teams to define challenges and design solutions that create real, measurable impact. We're driven by deep user insights, connected by powerful storytelling, and fuelled by innovation. In just the last few months, we've launched India’s first AI-led TV campaign, moved our performance marketing creatives to an AI-automated workflow, and built our own Creative Intelligence Unit which is a playground to test, automate, and build with speed. This isn't just about novelty, it's about making creativity smarter and stronger with better systems and tools. You’ll find our creative magic across branding, Performance marketing, Integrated communication and homepage channels for the users. About the role We're looking for an Creative Manager who's ready to lead the most AI-forward, impact first creative team with vision and empathy. Someone who can raise the bar on craft, mentor a growing team, and bring bold, strategic thinking to everything from brand storytelling to performance creative. A builder, a partner, and a driver of change.If you're a creative leader who's excited to shape what the future of e-commerce feels like, listen to users, and create what they truly need, this is your chance to do it at massive scale and with real impact. See what we have been upto here

About the Team Would you like to be part of creating a unicorn within a unicorn? Solve some of the biggest challenges facing financial inclusion of Bharat? Well, then here’s your chance! Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. Just as Ant Financial did for Alibaba, and Mercado Pago did for Mercado Libre, our vision is to build financial services for Meesho, becoming our key growth and revenue driver. We have found our Product-Market Fit and built and proved 0-1 and 1-10 journeys, Now looking for someone who can be the founding member of 10-100-1000 journey and this is possibly one of the most exciting and enriching experiences one could consider in their career. As a Financial Services team, we always look at the bottom line. And the bottom line is - in this team, you should expect to have fun as you learn and grow. About the Role Lending is going to be our primary focus in this phase of our FS journey, and risk management is at the core of building any sustainable credit business at scale. Herein also lies potentially our biggest challenge for Meesho users: How do we assess risk of borrowers without any credit history? How can we leverage alternative information to better profile borrowers? How can we leverage our platform uniquely to create a sustained competitive advantage? The Person will be responsible for driving the Policy, DS and analytics behind all these questions, from creating analytical frameworks, developing high quality analysis, driving insights and actions, and owning policy decisions. In the early phases, your role will focus on refining initially implemented policy by Analyzing and Designing credit policies using Meesho platform data, bureau data, alternate data. Creating Scorecards and models for approval. Designing experiments to test cohort behavior and experimental policies. Automate reporting and tracking of the portfolio on multiple levels , Ops performa