Product Support Specialist Jobs

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. Role Summary: You win new logos. Full stop. As a Enterprise Account Executive, you own the end-to-end motion of bringing new customers into OfficeSpace. You run disciplined, value-led sales cycles with senior decision-makers and use AI-powered tools to prospect smarter, sell faster, and close with confidence. We give you a market-leading platform. You turn it into revenue. What You’ll Do: Own new-logo acquisition across a defined Enterprise territory—build pipeline, run deals, and close. Lead buyer-driven, value-based sales cycles with C-level, VP, and Director stakeholders. Orchestrate AI-assisted prospecting to identify high-intent accounts and create net-new opportunities. Translate workplace, facilities, and real estate challenges into clear, quantifiable business value. Deliver sharp, compelling product demos that connect OfficeSpace capabilities to real-world outcomes. Guide AI-generated proposals, pricing models, and forecasts—ensuring accuracy, clarity, and impact. Negotiate contracts and commercial terms with confidence and discipline. Maintain rigorous pipeline hygiene and forecasting using Salesforce and revenue intelligence tools. Partner with Marketing and Business Development to accelerate deal velocity and improve win rates. Share frontline market feedba

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Metrology Engineer is Hyliion's technical authority on dimensional measurement across internal operations and the supply base. KARNO functionality depends on precision machined components and sub-assemblies held to micron-level form and finish, and this position sits within the Quality function as the interface between Design Engineering, the supply base, Manufacturing, and Quality. The role owns the measurement system end to end: the metrology lab and equipment roadmap, inspection programs and fixtures, the calibration and gage control system, and the measurement standards to which both supplier and internal inspection are held. The position is accountable for the integrity of dimensional data wherever it is generated — at a supplier's machine, at receiving inspection, or in process on Hyliion's floor — and for ensuring that results from those sources agree within defined, documented tolerances. The balance between supplier-facing and internal work shifts with the maturity of the supply base and the product portfolio; both are permanent responsibilities of the role. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Supplier Metrology and Source Inspection Serve as Hyliion's technical lead for dimensional verification at key suppliers, including additive manufacturing partners, precision machining sources, and the magnetic assembly supply chain. Assess supplier measurement capability: equipment, environment,

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Strategy & Supply Chain Associate is responsible for proactively assisting in the development of sourcing strategies that are aligned with business and program needs and then driving execution of those strategies while ensuring quality, delivery, and cost targets are exceeding expectations. Duties and Responsibilities Strategic Problem-Solving: Apply a structured, hypothesis-driven approach to diagnose complex supply chain challenges, identify root causes, and develop data-backed solutions. Data Analysis and Modeling: Conduct quantitative analysis using large datasets from our ERP and supply chain data. Develop and maintain analytical models to optimize key supply chain metrics such as inventory levels, lead times, and product economics. Process Optimization and Redesign: Lead high-impact projects to re-engineer core supply chain processes, leveraging best practices to drive significant improvements in efficiency, cost, and resilience. Cross-Functional Collaboration: Serve as a trusted advisor to internal stakeholders in Engineering, Finance, and Operations. Effectively communicate complex analyses and recommendations to senior leadership, fostering alignment and driving execution. Performance Management: Design, implement, and monitor key performance indicators (KPIs) and dashboards to track supply chain health and project performance. Provide regular, insightful reports to management on progress against strategic objectives. Supplier and Sourcing Strategy: Collaborate with the Procurement team to analyze supplier capabilities, assess market dynamics, and develop commodity and category strategies that align with bot

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business activities across equities and derivatives. For over 20 years, we have equipped leading capital market participants with algorithmic trading technology and direct connectivity to more than 80 exchanges worldwide. We are currently looking for an Account Manager EMEA to strengthen to drive sustainable revenue growth and increase the value of Horizon’s existing client accounts by developing structured account plans, identifying upsell and cross-sell opportunities, securing renewals and strengthening relationships with key decision-makers. The Account Manager acts as the commercial owner of each account and coordinates internal teams to turn client knowledge into profitable growth. Key Responsibilities 1. Grow the Existing Client Portfolio Develop and manage an account plan for each priority account, covering growth potential, stakeholder mapping, key challenges, competition, opportunities and actions. Identify, qualify and convert upsell, cross-sell, geographic expansion and functional expansion opportunities. Build a reliable, documented expansion pipeline and keep it regularly updated in the CRM. Prepare business cases and commercial proposals, and lead negotiations and contracting through to closing. 2. Secure Retention and Renewals Anticipate renewals and churn risks, with a retention plan shared with the relevant teams. Monitor product usage, client satisfaction, value delivered and commercial pain points across the portfolio. Lead account reviews and executive business reviews, providing actionable recommendations. 3. Build Executive Relationships Build lasting relationships with sponsors and decision-makers across business, IT, trading, operations and procurement. Understand each client’s strategy, organisation and priorities in order to develop new use cases. Represent the voice of the client internally whil

Role: Engineering Manager – Communications Location: Remote Team size: 15 engineers (backend + frontend) Type: Full-time About the Role We’re looking for an Engineering Manager who thrives at the crossroads of leadership, hands-on engineering, and solving problems that don’t come with an instruction manual. You’ll lead a team of talented backend and frontend engineers who are building the bridges between systems that power the full customer journey for financial institutions. In this role, you won’t just be overseeing work, you’ll be rolling up your sleeves, writing and reviewing production code, guiding architecture decisions, and coaching engineers to deliver their best work. The systems you’ll help build will connect modern cloud APIs with decades-old banking platforms, bringing reliability and elegance to what often starts as messy complexity. Our integration platform touches everything—from communication stacks to core banking systems, lending and mortgage platforms, payment gateways, and AI Platform. Every integration is an opportunity to shape how our customers experience our products end-to-end. And because we take an AI-augmented approach to software development, you’ll be part of a team that uses AI tools to augment SDLC and write better code, automate testing, and ship faster without compromising quality. What You’ll Be Doing Lead by Example – Stay hands-on with coding, designing architectures and reviewing code while guiding the team toward engineering excellence. Own the Integration Layer – Architect and scale connections across diverse systems, from sleek modern APIs to finicky legacy protocols. Champion the Customer Experience – Partner with Product, Implementation, and customer teams to ensure integrations truly solve real-world challenges. Collaborate Without Boundaries – Work closely with other engineering leaders to ship features that feel seamless across products. Build for the Long Run – Keep systems observable, reliable, and perform

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in. DESCRIPTION We're looking for a Senior Billing Operations Specialist to partner closely with Finance, Customer Experience, BI and Product to give billing a single, accountable owner. This is a true partnership across teams: you'll bring order and control to billing operations while continuously raising the bar for how accurate, explainable, and responsive Pontera's billing is for every customer. Billing at Pontera has outgrown the informal, all-hands-on-deck model that carried it so far - it now touches customer trust, adoption, and executive relationships, not just back-office accuracy. You're the connective tissue across the entire billing lifecycle - the person every other function turns to when something needs to actually get resolved, not just flagged. That means owning billing file validation before release, payment and check reconciliation, credits and refunds end to end process; being the Finance point of contact for all US based teams who they can rely on for any customer-impacting billing issue. The ability to serve as the busi

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in. DESCRIPTION As a Mid-Market Account Executive, you will lead the sales process for some of the fastest growing and disruptive Broker-Dealers and RIAs in the space (50+ financial advisors). You will be in a high-impact role with CEO-level visibility, tasked with bringing in clients capable of changing our company’s trajectory. This job is being made available at an incredibly important time in Pontera’s trajectory, and there are many reasons it’s a great opportunity: a product with an immediate, measurable revenue impact for the client (share of wallet growth), a massive addressable market, and dominant category leadership in professional 401(k) management. There is a ton of greenspace. And we are looking for someone with grit, resiliency, and professionalism to capture this incredible opportunity. RESPONSIBILITIES Lead multi-threaded sales processes across C-Suite, Compliance, InfoSec, Legal, and Field Leadership. You own the deal from initial conversation through negotiation and close. Map the buyers of our prospects. Understand the goals, pl

Job Overview: We are looking for a Senior GenAI Developer to design, build, and productionize agentic AI systems—LLM-powered agents that can plan, use tools, orchestrate workflows, and operate reliably under enterprise constraints. You will own key parts of the agent architecture (planning, tool use, memory, evaluation, safety/guardrails, and observability) and deliver end-to-end solutions across RAG, function/tool calling, multi-agent coordination, and scalable deployment. Key Responsibilities Design and implement agentic systems: single-agent and multi-agent architectures (planner/executor, supervisor-worker, routing, reflection, critique, task decomposition). Build robust tool-using agents: function calling, tool schemas, tool authorization, retries, rate limiting, and sandboxing. Implement RAG + memory patterns: retrieval strategies, hybrid search, context assembly, long-term memory, and grounding/citation behaviors. Develop workflow orchestration for agent execution (state machines/graphs), concurrency controls, and deterministic execution where possible. Productionize GenAI services: APIs, background jobs, streaming responses, caching, and cost/latency optimization. Establish agent evaluation: golden sets, simulation-based evals, LLM-as-judge with mitigations, task success metrics, regression testing. Build observability and safety: tracing, token/tool telemetry, anomaly detection, prompt injection defenses, data leakage prevention, policy enforcement. Collaborate with product, security, and platform teams to deliver enterprise-ready solutions and integrate with internal systems (data, identity, workflow). Mentor engineers, set coding standards, and contribute to architecture reviews and technical roadmaps. Required Qualifications 6+ years software engineering experience; 2+ years building LLM/GenAI systems in production. Strong programming skills in Python (required) and/or TypeScript/Node.js. H

Weekly office requirement: 3 days per week Employment type: permanent Seniority level: mid-senior/director level Salary Range :$120,000 to $130,000k DOE. and commission plan At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for an Account Director to play a key role in our Enterprise team in New York. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. Sounds great, what will I be doing? 🤔 As our Account Director, you’ll: own GWI’s relationship with some of the top network agencies in the world, such as WPP, Stagwell, and Havas. Our ideal candidate will excel at relationship-driven opportunities, have proven sales experience with market research tools and data, and come with their own network of well-earned industry contacts. A few things you’ll be responsible for: 👉 Own the entire revenue cycle with existing Tier 1 agency accounts – everything from renewal to upsell and expansion 👉 Identify new business opportunities within the account structure and execute well-planned, creative strategies to achieve both short-term and long-term commercial growth goals 👉 Enthusiastically present GWI product offerings with your own personal conviction and style 👉Collaborate well within a team-oriented environment - bring fresh thinking and new ideas to your team and senior leaders at GWI. It’s also fun; shaking things up is what working for GWI is all about. You’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment. What do I need to bring with me? 🧳 You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for in you: Technical 👉 Bring demonstrated experience selling

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. About Torq Torq is the AI SOC platform transforming how enterprises run security operations. By combining a battle-tested hyperautomation engine with agentic AI, Torq lets security teams triage, investigate, and respond to threats at machine speed — moving beyond the limits of legacy SOAR and SIEM. Torq's AI agents act as digital analysts that work 24/7 to triage alerts, investigate threats, and remediate autonomously, freeing human analysts to focus on higher-value strategic work. Torq is defining and leading the AI SOC category, and the market recognition backs it up: Unicorn — closed a $140M Series D at a $1.2 billion valuation in January 2026, bringing total funding to $332M . Gartner — named the "Company to Beat" in AI SOC Agents for Threat Investigation (May 2026). KuppingerCole — named a Leader across all four AI SOC categories : Overall, Product, Innovation, and Market (April 2026). 4.8/5 rating on Gartner Peer Insights. ~300% revenue growth in 2025 , with a global team scaling fast. There's electricity in the air at Torq. We're a dynamic, highly motivated team propelling our customers and partners to new heights through AI-driven security operations. This Professional Services role sits at the front of the fastest-moving category in cybersec

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Website Experience Sr. Director in our Marketing Operations area in Brazil or the US (Remote accepted) ! Reporting to the VP of Marketing Operations, this role owns the evolution of Wellhub's website — from a traditionally-managed site to an Agentic Website Experience and Operations model, where AI agents increasingly handle content assembly, personalization, identity resolution, and optimization, freeing the team to focus on strategy, judgment calls, and the exceptions that matter. This is a hands-on strategic role: owning the roadmap, design, testing, data, and execution, and leading product managers, UX designers, web analytics, and developers to deliver on that vision. You're expected to have a real point of view on where agentic AI creates leverage on a website versus where it introduces risk, and to be able to defend that point of view to technical and non-technical stakeholders alike. YOUR IMPACT Lead the vision, roadmap, and strategy for Wellhub's website experience, driving its evolution toward an Agentic Website Experience and Operations model — where AI agents increasingly handle content assembly, personalization, and opt

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Principal Software Engineer - Java Zephyr Enterprise Lead and implement complex change, challenging business problems and build highly scalable applications Provide technical leadership guidance across the team and broader engineering organization. Serve as the primary subject matter expert, driving technical excellence and informed decision-making. Product intro Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and stron

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Success Senior Manage r for our Client Success department in Mexico ! The Client Success Sr. Manager is responsible for creating and consolidating strong relationships with a portfolio of larger-sized clients (5,000 or more eligible employees), driving their long-term growth and satisfaction. This strategic role combines account management, business development, and effective communication skills to ensure the continuous success of clients and the expansion of revenue. YOUR IMPACT Client Portfolio Management: Maintain proactive relationships with an assigned portfolio of clients. Thoroughly understand the needs, objectives, and challenges of each client. Develop scalable success plans for each client, aligned with their business goals. Monitor and analyze client usage of the product/service to identify opportunities for improvement. Conduct regular business reviews with clients to assess progress and adjust strategies. Business Development and Growth: Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio. Collaborate with the sales team to identify upse

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior Full Stack Engineer – NodeJS/ReactJS All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time nor patience to interact with buggy apps. This amplifies the need for tooling that promotes rapid test automation, and LoadNinja is well-suited to accomplish that. Go to our product page if you want to know more about LoadNinja . You can even ha

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior Software Engineer – Java Solve challenging business problems and build highly scalable applications. Design, document and implement solutions in Java 8 and 17. Build and deploy services based on the AWS platform. Work with a high-performance team, working with continuous delivery and heavy test automation Product intro Zephyr provides test management capabilities to Atlassian products, working as a plugin/extension for Jira and Confluence, for managing both manual and automated testing processes. Using AI, users can transform thei