Product Support Specialist Jobs

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We're looking for Staff Software Engineers to help build the next generation of CLEAR's identity platform. Beyond verifying identity, we're creating a secure, networked digital identity that enables seamless experiences across travel, enterprise, healthcare, financial services, and beyond. As a Staff Software Engineer, you'll own complex technical problems from design through deployment, partnering closely with Product, Design, Security, and Operations to deliver reliable, scalable solutions. We're looking for engineers with a strong builder mindset who thrive in ambiguity, take ownership, and enjoy turning ideas into production systems. Level and team matching (open roles across the three pillars that make up Technology at CLEAR: Core Identity, CLEAR1 , and CLEAR Travel ) will occur towards the end of our interview process. Tech stack overview: Java / Python / React / Typescript What Sets Staff Engineers Apart Staff Engineers at CLEAR operate beyond a single team. They influence technical strategy across multiple products, shape architectural direction, identify opportunities before they become problems, and drive alignment across organizations. They are trusted partners to Engineering and Product leadership, consistently delivering high-impact technical solutions while developing the engineers around them and raising the quality of execution across the organization. What you’ll do: Design, build, test, and deploy scalable full-stack applications that power CLEAR's identity platform. Own projects end-to-end from technical discovery and

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a collaborative, strategic, and execution-focused engineering leader to shape the digital experiences that millions of people have with CLEAR. As a Director of Engineering, you will lead multiple engineering teams responsible for building and scaling our consumer products across the CLEAR mobile app, website, digital enrollment experiences, marketing technology, and Concierge platform. You'll partner closely with Product, Design, Marketing, and business leaders to create intuitive, high-performing experiences that drive acquisition, engagement, conversion, and member satisfaction. The ideal candidate combines strong technical leadership with a deep understanding of consumer product development, building high-performing teams that move quickly while maintaining quality, reliability, and operational excellence. What You'll Do: Lead and grow multiple engineering teams responsible for CLEAR's consumer experiences across mobile, web, marketing technology, and Concierge products. Define and execute the technical strategy for customer-facing applications, ensuring scalable, reliable, and performant experiences that delight millions of members. Partner closely with Product, Design, Marketing, and Business stakeholders to prioritize roadmaps that improve acquisition, conversion, engagement, retention, and member satisfaction. Drive engineering excellence by establishing best practices around architecture, delivery, quality, observability, and operational performance. Build highly collaborative relationships across Engineering, Pro

#Team Nextdoor Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on. Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 350,000 neighborhoods across 11 countries. Meet your Future Neighbors As an Analytics Engineer 4 with Nextdoor, Inc. (San Francisco, CA) (May telecommute from any U.S. location) you’ll: Apply mathematical or statistical theory and methods to design, create, and select the appropriate samples of data that will allow the data science team to conduct probabilistic experiments and statistical analyses Design software systems and processes to gather data in the most efficient way and determine key data points needed in order to interpret experiment results and ensure results are properly tracked Interpret data and report conclusions drawn from their analyses Work with cross-functional teams, including product, design, engineering, marketing, operations, and sales, to determine which data analyses will lead to the most actionable insights Build data pipelines to create and transform data for analysis of different product features Clean and summarize data to make it accessible for reporting and for data science Combine data from multiple sources to make and distribute client reports in order to see how particular ad products are performing Analyze expected vs actual delivery of ad products in order to find and improve gaps in our delivery pipeline What You’ll Bring to The House Master’s degree or foreign equivalent in Mathematics, Statistics, Business Analytics, or closely related quantitative field. Three (3) years of years of experience in the role or in a related position. Full term of experience m

#Team Nextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors As a Software Engineer at Nextdoor, you’ll work across multiple phases of software development life cycle within a project to design, implement, and maintain the core backend systems that power the Company’s feed infrastructure. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. The Impact You’ll Make If you want the challenge of fast-paced growth, the satisfaction of seeing your design work come to life, and the pride in helping grow a world-class design team, this is the place for you. Your responsibilities will include: You’ll actively collaborate with product managers, frontend engineers, data scientists, and other backend engineers to understand the needs of the users and define the technical requirements for new features, improvements, and bug fixes You’ll monitor the performance of the feed infrastructure to identify bottlenecks and resolve issues in a timely manner

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is growing quickly. You will play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance. Role Overview: We're looking for a Staff Platform Engineer to serve as the technical backbone of our Engineering organization. You'll own the technical strategy, and delivery of our platform — spanning architecture, DevOps, SRE, security, Dev-ex. This is a hands-on staff level role: you'll set technical direction, drive cross-team alignment, and be the senior escalation point for platform challenges. What you’ll do: Drive platform reliability, scalability, security, and cost efficiency across all environments. Technical Leadership: Provide technical leadership for platform components, Influence the technical strategy and architecture of our cloud platform, from CI/CD pipelines to observability and incident response. Design and implement platform components and reusable integration patterns that minimize custom development efforts, reduce the time spent on repetitive tasks, and ensure that integrations scale across multiple healthcare systems Partner closely with Architecture, DevOps, SRE, and Security teams to deliver cohesive platform solutions Cross-Functional Collaboration: Work closely with product teams, and solutions architects to understand integration needs and ensure the platform meets current and future business requirements. Serve as a senior escalation point for infrastructure and platform incidents Establish frameworks for: AI governance and compliance. Observability of systems. Traceability of decisions and outputs. Ensure enterprise readiness with security, auditability, and reliability in production environments. Security & Compliance : Ensure all p

Opportunity Overview: This is a unique opportunity to join a software engineering team that is growing quickly. You will build impactful healthcare technology on a modern stack utilizing your full stack software engineering background. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. What you’ll do: Lead technical design and architecture for complex features across our business intelligence platform Take full ownership of end-to-end feature releases, platform enhancements, and system optimization initiatives Drive technical decision-making by conducting thorough analysis, evaluating trade-offs, and making data-driven architectural choices Architect and implement highly scalable cloud-based data services, APIs, ETL pipelines, and user interfaces Build mission-critical backend systems supporting analytics, reporting, and complex data query capabilities at scale Design and develop intuitive UI platforms and interactive dashboards for data visualization and business intelligence Champion engineering excellence by establishing and enforcing best practices, design patterns, and coding standards Optimize system performance, identify bottlenecks, and implement solutions for scalability and reliability Define and maintain comprehensive test strategies, ensuring high code quality and test coverage Actively participate in ensuring Cohere maintains a disciplined approach to healthcare security, compliance, and data governance Mentor and coach junior and mid-level engineers, fostering their technical growth and career development Collaborate cross-functionally with product, data science, analytics, and business stakeholders to deliver robust technical solutions ISMS roles and respon

About Us: Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com . The Role: We are seeking an innovative and experienced AI Architect to join our engineering leadership team. This is a strategic role that will be instrumental in designing and building the next generation of AI-powered features for our continuous testing platform. You will be responsible for architecting scalable and robust AI solutions that transform how our customers gain insights from their test data and production environments, and how they create tests. Responsibilities: Define AI Architecture: Lead the design and architecture of cutting-edge AI/ML solutions for new product offerings, ensuring scalability, performance, quality and reliability within a cloud-native environment. AI-Powered Insights (Test & Production): Architect AI systems to derive actionable insights from vast quantities of test run logs and analytics data. This includes identifying patterns, anomalies, and performance trends. Production Error Reporting Integration: Design AI solutions that integrate with our existing error reporting product to analyze production issues for mobile and web applications, providing deeper understanding and predictive capabilities. Unified Data Intelligence: Develop architectures for combining insights from both test runs and production data, creating a holistic view of application quality and user experience. Automated Failure Analysis & Remediation: Architect AI models and systems t

Opportunity Overview: We’re looking for a Manager, Platform Engineering that can lead and grow a high-performing engineering team focused on Developer Experience, DevOps, SRE, and Quality. You will own the systems and processes that enable teams to build, test, release, and operate software with high velocity and reliability, driving engineering efficiency and operational excellence across the organization. What you’ll do: Lead a fast-paced, autonomous team of engineers focused on platform engineering, developer experience, DevOps, SRE, and quality engineering Own and drive the internal developer platform strategy and roadmap, improving how engineering teams build, test, deploy, and operate services Create transparency into engineering efficiency and system health through meaningful metrics across delivery, reliability, and quality Enable teams to move faster by improving CI CD pipelines, environments, tooling, and overall developer workflows Provide technical leadership across platform, infrastructure, and reliability, helping teams build scalable and resilient systems Ensure strong engineering practices across release processes, testing, quality, reliability, and security Define and enforce release guardrails, validation standards, and rollback mechanisms to improve production safety Improve environment stability and consistency across development, QA, and pre production environments Drive test strategy and automation maturity to improve overall product quality and confidence in releases Define and implement observability, monitoring, and alerting standards across systems Improve incident detection, response, and RCA practices, ensuring learnings translate into platform and system improvements Drive cloud infrastructure best practices across AWS, containers, and infrastructure as code Foster a culture of ownership, reliability, and continuous improvement within the team Provide innovative solutions for attracting, developing, and retaining top engineering talent I

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product. What you’ll be doing: Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services Develop, prepare, and nurture customers for advocacy Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals Facilitate a quarterly Executive Business Review to review goals, progress and opportunities Understand white-space and work to identify and/or develop upsell opportunities Advocate customer needs/issues cross-departmentally Manage account escalations Advocate internally for customer needs and connect on prio

About the Team DoorDash’s GenAI Platform team sits within Machine Learning Platform and builds the shared infrastructure that helps DoorDash, Wolt, and Deliveroo teams safely bring GenAI-powered products, agents, automation, and personalization to production. Our mission is to increase the velocity of business impact from GenAI. A central pillar of that work is our evaluation platform — the unified evals backbone that lets teams measure, trace, and trust the quality of LLM and agent systems across the company, powering trace/score ingestion, LLM-as-judge workflows, agent simulations, and LLM observability for the tens of millions of daily requests flowing through our LLM Gateway. We also own core platform surfaces including the Agent Gateway, open-weights model serving and batch inference, guardrails, and cost attribution. About the Role You will join a small, high-leverage team building production infrastructure for Generative AI at DoorDash, with a primary focus on our evals and LLM observability platform: the systems that let teams evaluate, trace, and continuously improve the quality of LLM and agent products. You’ll work across evaluation frameworks and SDKs, OpenTelemetry-based trace/score ingestion, LLM-as-judge and offline/online eval pipelines, agent simulations, data pipelines, backend services, and observability. This role is ideal for an engineer who enjoys building reliable measurement and quality primitives in a fast-moving technical area where product needs, model capabilities, vendor ecosystems, and evaluation methodologies are evolving quickly. You’re excited about this opportunity because you will… Build the infrastructure that helps DoorDash teams move GenAI ideas from prototype to production, increasing the velocity of business impact from AI across the company. Work on our unified evals platform — evaluation SDKs, OpenTelemetry trace/score ingestion, LLM-as-judge, offline and online eval pipelines, and agent simulations — alongside the LLM Gatew

About the Team Our mission is to provide a world-class development experience that makes DoorDash's web engineers among the most productive in the industry. We achieve this by creating the tools that enable all teams at the company to ship features quickly and reliably. Because their success is our success, we are deeply invested in building a strong, collaborative web community that champions best practices and welcomes participation. About the Role As a Software Engineer on the Developer Experience team, you will build the foundational pieces for all DoorDash, Wolt and Deliveroo Web applications. These include monorepos, build & CI systems and agent-first development tooling. You will work closely with engineers and other internal stakeholders to deliver large and impactful initiatives. Additionally, you will be a culture carrier for our Web engineers through mentorship, education, and engagement of your peers. You will report into the Engineering Manager of our Web Developer Experience team in our Developer Platform organization. You must be located in either San Francisco, CA, Sunnyvale, CA, Los Angeles, CA, Seattle, WA, or New York, NY. You’re excited about this opportunity because you will… Shape the future of Web Development. You will have a direct and meaningful impact on the daily workflows of every web engineer at the company, enhancing their productivity and overall developer experience. Build from the ground up. You will architect and implement foundational libraries, cutting-edge build systems, and innovative development tools that serve as the bedrock for all of our web applications. Solve complex, high-impact challenges. You will tackle some of the most significant technical hurdles in web engineering, and the solutions you deliver will be leveraged by hundreds of employees across numerous product teams. Act as a force multiplier. Your work will directly empower product teams to build, test, and release new features to our customers fa

About the Team DoorDash’s GenAI Platform team sits within Machine Learning Platform and builds the shared infrastructure that helps DoorDash, Wolt, and Deliveroo teams safely bring GenAI-powered products, agents, automation, and personalization to production. Our mission is to increase the velocity of business impact from GenAI. A central pillar of that work is running frontier open-weight LLMs and VLMs (such as GLM, Qwen, Kimi, and DeepSeek) ourselves — real-time GPU serving, high-throughput batch inference, and fine-tuning on autoscaling GPUs — delivering large cost and latency wins (for example, a billion embeddings produced roughly 20× cheaper and visual models served roughly 72% cheaper). We also own core platform surfaces including the LLM Gateway, Agent Gateway, evals infrastructure, guardrails, and cost attribution. About the Role You will join a small, high-leverage team building production infrastructure for Generative AI at DoorDash, leading the design and architecture of our open-weights model platform spanning inference and fine-tuning: real-time GPU serving, high-throughput batch inference, and model fine-tuning. You’ll set technical direction across model serving and inference engines, fine-tuning and training pipelines, GPU autoscaling and utilization, batch pipelines, backend services, and observability, and mentor engineers as you go. This role is ideal for a senior engineer who enjoys owning ambiguous, high-impact systems and pushing the cost/performance frontier of GPU inference and fine-tuning in a fast-moving technical area where product needs, model capabilities, vendor ecosystems, and cost/performance tradeoffs are evolving quickly. You’re excited about this opportunity because you will… Lead the design of infrastructure that helps DoorDash teams move GenAI ideas from prototype to production, increasing the velocity of business impact from AI across the company. Own and evolve our open-weights serving stack — real-time GPU endpoints, high-thr

About the Team The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role Your role will be focused on building out a team while managing and scaling enterprise level partnerships in the retail and logistics space. This role will get you in at the ground floor and operate at “start up” pace for one of DoorDash’s fastest and most promising new bets. As Associate Manager, Retail Partnerships you will report into the Senior Manager of Retail Partnerships in our Merchant Business Development organization. You’re excited about this opportunity because you will… Manage and cultivate enterprise relationships with leading retailers and ecommerce logistics players that will drive step change growth for DoorDash Lead renewals and upsell opportunities with existing merchant partners Shape product roadmap and go-to-market strategies based on merchant feedback Serve as the liaison between our partners and DoorDash leadership, product, legal, operations, and logistics teams Inform goals for growth and revenue (and its proxies); and advise on associated business resource needs Identify and pursue creative growth opportunities within the Drive organization We’re excited about you because… You have 8+ years experience in early stage business development, account management, client success, or strategic partnerships in technology or

About the Team The Enterprise Ad Sales Team is responsible for the marketing vision, development and growth of our largest advertising partnerships. This team was recently formed, and is seeking additional founding team members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with enterprise restaurant and consumer packaged goods (CPG) brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role The Account Manager, CPG will steer the company's efforts in adopting and partnering with major CPGs across our grocery, convenience, restaurant and retail markets. Digital grocery and convenience is expanding, and DoorDash is making meaningful strides to become a leader in this sector. You will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account executives, marketing, analytics, and product to innovate on our future approach and solutions. You will report into a CPG Industry Manager in our Enterprise Sales & Business Development organization. You’re excited about this opportunity because you will… Be part of the growing DoorDash Ads & Promos team Lead end-to-end marketing conversa

About the Team The CPG Ad Sales Team is responsible for the marketing vision, development, and growth of our advertising partnerships. This team is rapidly growing, and is seeking additional team members to build an industry-leading ads and promotions business across DoorDash’s CPG offerings. The growing DoorDash ads business has quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. About the Role As the Industry Manager, CPG, you will lead a team of Account Executives and Post Sales Managers to build partnerships that create tangible value for both advertisers and DoorDash. In this role, you will manage the ads strategy across a portfolio of CPG brands (may include subcategories of alcohol, personal care, household, beverages, sweets, snacks, pantry, fresh, frozen, pets), and drive adoption of our growing ads and promotions offering. You will work cross-functionally with strategy, operations, marketing, analytics, and product, to innovate on our future approach and solutions. You will report into the Head of CPG Advertising Sales, in our Sales & Business Development organization. You’re excited about this opportunity because you will… Successfully lead and develop a team of Account Executives and Post Sales Managers to consistently exceed business growth and product/feature adoption goals, grow advertiser value, and drive sustainable revenue for DoorDash Establish trusted senior level customer relationships and deliver thought leadership both internally and externally in the CPG industry Represent advertiser needs to influence our Ads & Promos product roadmap and go to market strategy Develop sales materials and sales processes to enable future scale of the team and business Develop annual and quarterly sales plans and analyses to achieve ambitious goals and and help customers meet their business and marketing objectives We’re excited about you because… You ha