Product Support Specialist Jobs

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Operating Systems team is critical in this mission, turning sophisticated hardware and AI capabilities into a reliable, trusted platform. Security is central to that work: we define trust boundaries, integrate hardware-backed protections, isolate sensitive context, and establish the guardrails that let AI applications and agents act safely, privately, and under user control. About the Role We’re looking for a Software Security Architect to define the security architecture for OpenAI’s next-generation operating system. You’ll work alongside hardware security architects and partner with operating system, silicon, firmware, privacy, and product teams to protect users, their devices, and their data. This is a senior, hands-on role for someone who can connect operating system internals, hardware-backed security, and real-world product constraints. Your work will shape the platform’s trust model, protect sensitive information, and set the technical foundations for AI that is safe, private, and under user control. In this role, you will: Define the operating system’s security architecture, trust boundaries, privilege model, and protections for sensitive user data. Partner with hardware security architects to integrate roots of trust, secure elements, trusted execution environments, and processor security capabilities into the operating system. Desig

We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing roles. This is a hands-on, high-impact position responsible for translating Hootsuite's enterprise Go-To-Market strategy into the programs, content, and skills that give our sellers a competitive edge. This role works at the intersection of strategy and execution building the programs, playbooks, coaching frameworks, and learning systems that directly influence how quickly and effectively our sellers perform. The measure of this role is field impact: quota attainment, pipeline, and win rates. This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue. WHAT YOU’LL DO Develop and maintain sales playbooks, talk tracks, frameworks, and competitive assets in close partnership with Marketing, ensuring sellers always have current, field-tested materials at the moment they need it. Translate Hootsuite's GTM positioning and value-based selling methodology into training programs that are practical, repeatable, and directly applicable to driving active pipeline. Build and manage a coaching cadence for the seller community, leveraging AI to surface conversation intelligence insights, identify skill gaps, and create targeted coaching interventions in partnership with frontline sales managers. Design and deliver enablement programs for operational launches, GTM plays, and strategic initiatives in coordination with Product Marketing, RevOps, and Sales Leadership to ensure field readiness ahead of each launch. Partner with RevOps to drive adoption of new tools, processes, and CRM workflows, translating operational changes into clear, field-facing learning experiences that minimize friction and accelerate uptake. Maintain a continuous learning rhythm for tenured sellers through micro-learning, pee

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. In this role you’ll evangelize Jamf by developing meaningful relationships with key stakeholders at accounts, bridge the gap to executives, and elevate Jamf mindshare to a strategic position within a specific territory. Your efforts will lead directly to the sales of our Whole Product Experience (WPE), development of pipeline growth, and territory sales. The Account Executive is an integral part of our inside’s sales organization working closely with our Sales Development Representatives and Sales Engineers to grow new business. As a member of the Jamf family, you will contribute to our high energy, collaborative, and fun environment. This is a hybrid position available to individuals residing in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas. What you can expect to do in this role: The Jamf Account Executive will formulate and execute a sales strategy within an assigned territory to bring net new customers into Jamf Manage the en

Sales Development Representative As a Sales Development Representative (SDR), you will prospect, qualify, and generate customer leads to assist in Datadog’s overall business growth segment. By partnering with internal stakeholders, you will help IT and Technology innovators across markets recognize Datadog’s impact in their digital transformation and migration to the cloud. SDRs have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Collaborate cross-functionally with various Datadog teams Drive initial prospect qualification and schedule discovery meetings Develop, present, and implement strategies for acquiring new business Conduct outbound outreach by cold calling and emailing prospective customers Learn to follow a well-defined methodology to help identify a customer's unique needs Who You Are: Motivated by a career in sales Someone with an innate curiosity to learn Have a desire to succeed alongside teammates Proven in your written and verbal communication Comfortable with being able to learn from rejection Fluency in Spanish at a professional or business level is essential for this position Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intra-departmental mentor a

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . At Coinbase, our mission is to increase economic freedom in the world. To achieve this, we are building the most trusted and comprehensive platform for institutions to participate in the crypto economy. We are seeking a very specific candidate: someone who is passionate about our mission, relishes the pressure of solving the industry's hardest problems, and actively seeks feedback to operate as part of a championship team. As a Senior Accountant, Brokerage and Derivatives on the Finance team's Accounting - Books & Records group, you'll own core accounting, close, controls, and regulatory reporting for Coinbase's registered Futures Commission Merchant (FCM) and Broker-Dealer entities. This team provides the financial foundation for Coinbase's expanding brokerage and derivatives businesses, ensuring accuracy, compliance, and scalability as new products launch and regulated operations grow. You'll partner across Accounting, Product, Engineering, Legal, and Compliance to solve complex problems, strengthen the control environment, and build processes that scale with the business. This is more than a close-and-reporting role. You will have a direct line of sight from your work to regulatory readiness, product launches, audit outcomes, and the financial integrity of businesses operating at the forefront of digital assets. What you'll do: Own the monthly close for the FC

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ➡️ Mission: Join us as Analytics Engineer x Business Analytics and become the person our Business Analytics teams can build on without a second thought. You will own end-to-end the data models feeding Product, Growth, and Ops Finance analytics — designing scalable dbt models, pushing back on requests that would trade reliability for speed, and helping the team migrate to Omni and a real semantic layer. You will work closely with Jules Jeanroy, our Analytics Engineering Manager, and partner daily with Business Analysts across Product, Growth, and Ops Finance. The team is at a pivotal moment — investing in scalability, cutting technical debt, and building the standards that will define how Analytics Engineering works at Qonto for years to come. ➡️ As an Analyti

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers in the US market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta authenticates, authorizes and provisions millions of users a day. The service is hosted on Amazon Web Services (AWS) across multiple availability zones and geographically separated regions. The service is designed for high throughput, and 99.999 availability. We're looking for a technical leader to help us to continue to scale the service with great people and reliable, cost-effective and efficient infrastructure, processes and tooling. As the Director of Site Reliability Engineering you will oversee the SRE organization focused on Okta platform, Databases, Edge networking, K8s platform, CI/CD, Observability, FinOps, and automation platform & tooling. Job Duties and Responsibilities: Build and lead a high-caliber India-based SRE organization supporting Okta’s production fleet. Partner with global engineering, product, and infrastructure leaders to deliver resilient, scalable, and secure services. Define and execute the India SRE strategy in alignment with global reliability goals. Lead post-incident reviews, drive root-cause analysis, and ensure long-term corrective actions. Participate in incident management, on-call rotations, and blameless RCAs. Implement automation and observability to reduce manual toil and improve operational efficiency. Drive adoption of modern infrastructure practices: infrastructure as code (Terraform), container orchestration (Kubernetes), and AI within Infrastructure org. H

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role At Okta, identity is at the heart of everything we build. As an Associate Solutions Engineer for Okta, you are a builder, owner, and collaborator who serves as a key technical and business advisor to developer personas across the Australian commercial customers/businesses and the APJ timezone (mostly ANZ). Anchored by Okta’s core values— Love our customers , Build and own it , Always secure. Always on. , and Drive what’s next —you will craft, position, and demonstrate how Auth0 solves critical security challenges throughout the sales cycle. Key Responsibilities Love Our Customers: Partner closely with sales teams as the go-to identity authority, aligning Auth0 solutions directly with developer pain points and business goals through tailored, value-driven product demonstrations. Build and Own It: Architect and execute hands-on Proof of Concepts (POCs) for complex customer use cases, taking full accountability for technical validation alongside cross-functional engineering teams. Always Secure. Always On.: Confidently address in-depth technical, application security, and identity infrastructure inquiries from developers, architects, and CTOs to ensure reliable, high-trust deployments. Drive What’s Next: Serve as the strategic voice of the customer, bringing critical market insights and developer feedback back to Product Management to continuously evolve our platform. Innovate & Share Knowledge: Champion scalable best practices, build reusab

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Federal SRE Team We are looking for an experienced Staff Site Reliability Engineer to join Okta's Federal SRE team for the Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. The Staff SRE, Classified Opportunity This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a technical leader within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. The ideal candidate exemplifies the philosophy of "if you have to do it more than once, automate it" and possesses a strong passion for continuous improvement, operational excellence, and software engineering. Security Clearance: Active U.S. TS/SCI clearance with Full Scope Poly Compliance Expertise: Proven experience navigating Federal and DoD compliance frameworks, specifically FedRAMP and Impact Level 6 (IL6) What You’ll Do Work with various teams to design and implement scalable, and reliable network solutions Maintain a highly available cloud infrastructure edge for the Okta identity platform C

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI team is focused on one of Stripe’s most strategic growth areas: enabling the monetization and scaling of AI-native and AI-enabled businesses. We’re in a unique position – partnering with the world’s most ambitious AI companies (the likes of OpenAI, Anthropic, NVIDIA, etc) building on the frontier of artificial intelligence -- across infrastructure, foundation models, agents, and applications -- to help them grow and commercialize globally using Stripe’s full financial stack. As part of Stripe’s GTM / Sales organization, this team works closely with Product, Engineering, and Marketing to shape Stripe’s AI GTM strategy and ensure that the world’s leading AI companies -- from early-stage innovators to the largest public players -- choose Stripe as their monetization platform. What you’ll do Work with existing Stripe customers in the AI Industry to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Develop account plans and cross sell into your list of strategic AI customers, driving growth through expansion and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions Be responsible for account mapping and coor

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role: You will apply your expertise in statistical inference and experimentation to understand the impact of product changes and drive decision-making. You will explore ambiguous areas and conduct analysis to identify opportunities for the Growth org, helping shape the strategy and roadmap. You'll partner closely with product, engineering, and marketing leaders at every step of the development process, driving forward data science and analytics work. You'll work with your teams to determine north star and operational metrics, and build the foundational datasets and dashboards to monitor progress and make key decisions. You'll influence the broader company by communicating your findings and driving change in our product and business. (Insights are useful. Impact is even better!) Skills You'll Need to Bring: You are comfortable with ambiguity and motivated by business results. You have expertise in SQL and at least one scripting language (ideally Python or R). You know how to use statistical inference and experimentation to drive actionable recommendations. You are comfortable transforming raw data to build your own data sets

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Strategic Pursuits team is a new group within Stripe’s Enterprise Platform Sales organization, built to win Stripe’s most complex and high-impact opportunities. This team focuses on multi-year, transformative sales cycles with the world’s largest software platforms and enterprises—companies that have the potential to fundamentally shift Stripe’s presence in new industries and markets. Strategic Pursuits is responsible for identifying, shaping, and closing Stripe’s most significant platform partnerships. These are long, intricate engagements requiring deep collaboration across executive, product, and engineering teams and the ability to influence strategic priorities on both sides of the table. The team’s work often extends well beyond payments, helping partners co-develop entirely new business models and revenue streams powered by Stripe’s financial infrastructure stack, including Connect, Billing, Payments, and Banking as a Service. What you’ll do As an Account Executive, Strategic Pursuits , you will lead the end-to-end pursuit of Stripe’s largest and most complex platform opportunities. You’ll act as both strategist and dealleader—identifying transformative prospects, crafting multi-year engagement plans, and orchestrating resources across Stripe to bring highly tailored solutions to market. This is a senior, cross-functional sales role that combines strategic vision

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team A Stripe Commercial (Mid-Market) Account Executive partners with high-growth, under-penetrated mid-market businesses to help them scale and modernize their financial infrastructure. These companies often tech-forward, founder-led, and rapidly scaling represent Stripe's next generation of breakout users. What you’ll do Stripe Commercial Hunter AEs are responsible for acquiring new users. You'll guide companies through the full sales lifecycle, uncovering pain points, aligning on solutions across the Stripe product suite, and driving long-term value. Commercial AEs serve as strategic advisors, helping users unlock new revenue, streamline operations, and launch ambitious new products on top of the Stripe platform.They work cross-functionally with Solutions, Product, Post-Sales, and Sales Ops to craft tailored strategies and execute at high velocity. Responsibilities Identify high-potential, fast-growing eCommerce platforms for a full-stack Stripe implementation, from payments to Connect Lead a product and pricing workshop with an existing user to introduce Radar and optimize their fraud stack Develop and execute an outbound play to target a new vertical in their region or territory Create and deliver compelling product walkthroughs to showcase how the expanding Stripe product suite (like Issuing or Treasury) maps to customer goals Drive commercial discussions and close complex, high-impact deals—both net-new and upsell Partner with Custom

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Data Engineer At Snowflake, we are building the future of the data-driven enterprise. We are looking for a Senior Data Engineer who brings deep technical craft, strong ownership instincts, and the ability to operate across the full data lifecycle — from raw ingestion to production-ready data products. This is not a role for someone who executes tickets. You will design and build the data infrastructure that powers internal decision-making and external product capabilities, working at the intersection of data engineering, platform thinking, and stakeholder alignment. You will own complex technical decisions, set the bar for data quality and governance, and contribute to a data platform that scales with the business. The person we are looking for combines engineering rigour with pragmatic judgement — someone who can solve for today while building for the future, and who raises the standard of the teams they work within. AS A SENIOR DATA ENGINEER AT SNOWFLAKE, YOU WILL: Design, build, and launch production-ready data models and pipelines that scale effectively across the enterprise data lifecycle — from ingestion through transformation, modelling, and consumption Own complex system design decisions end-to-end, evaluating tradeoffs and documenting architectural choices c