Product Support Specialist Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a proactive, collaborative Partner Enablement Manager to execute the AMER partner enablement program, supporting partner success and capabilities throughout their entire journey with Smartsheet. In this role, you will help craft and deliver training, certification, communications, and enablement content; facilitate partner development; and help partners build the skills needed to succeed in our program. You will work closely with Manager, Global Partner Experience & Enablement and cross-functional stakeholders to align enablement execution with broader partner strategy and drive measurable improvement in partners' skills and abilities, enabling revenue growth through Smartsheet’s partner ecosystem. You will report to the Manager, Global Partner Experience & Enablement in the US . This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will Program Execution and facilitation Execute the Partner Enablement program and work with all key stakeholders to ensure program success Facilitate learning sessions covering a broad range of Smartsheet product, technical, sales, program, and enablement topics Maintain high audience engagement during live and virtual events; develop comfort with multi-hour presentation formats Facilitate partner learning throughout their entire lifecycle, including onboarding, ongoing skill development, and certification preparation; help guide partners through enablement journeys in the LMS and partner

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales professional to join our team as a Commercial Account Executive - Growth on a 12 month fixed term contract. You will have a history of performance in quota attainment, expanding customer accounts, and new business acquisition. This important role is part of the Growth Sales team and reports to the Regional Director Growth Sales who is based in Sydney. You Will: Achieve revenue targets by exceeding sales quotas by running a full-cycle sales process Develop and strategise account plans with members of other Smartsheet teams Manage strategic sales motions alongside transactional, high-volume opportunities with both existing customers and new business prospects, up to 500 employees Conduct needs assessment calls with specific prospects Schedule online product demonstrations Ensure Smartsheet's success in the retention and growth of account revenue in collaboration with Customer Success and the Renewals Team Partner with Customer Success to ensure customers are maximizing the value of their Smartsheet solutions and increasing adoption Consult with clients in defining collaboration goals, success criteria, and program strategy to ensure the customer perception of value that leads to sales renewal and expansion Exceed quotas using a formal understanding of Solution/Consultative Selling Manage your book of business for expansion and up-sell opportunities; partner and grow client relationships Be the subject matter expert of Smartsheet and develop in-depth knowled

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Funded AE team sits within our New Business Sales function and is responsible for closing net-new accounts for Stripe. You have the opportunity to sell the entire suite of Stripe products and run the full sales cycle through onboarding. What you’ll do As a Startup Account Executive at Stripe, you will drive Stripe’s future growth engine by building relationships with founders of the fastest growing venture-backed companies. You’ll manage inbound leads and the full sales cycle through onboarding, turning them into happy Stripe users. Responsibilities Own the full sales cycle from lead to close for startups Identify high-potential prospective users from inbound leads Lead and contribute to team projects to develop and refine our sales process, including engaging with Accelerators and VC firms Engage with Product, Marketing and User Operations teams to help amplify our growth trajectory Who you are You’re a motivated, users-first driven individual, capable of engaging in business-level and technical conversations at multiple levels of the organization. You have experience working with startups or small/medium businesses, or are currently in a client facing role. You have an understanding of the buyer journey and can lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises & API connectivity software partners. The Difference You Will Make: We are looking for an experienced Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships in the fast-growing territories of Southeast Asia and India . As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC. A Typical Day: Own a portfolio of Airbnb’s key partners and act as the key representative for these partners. Execute a win-win strategy for your portfolio that drives commercial value to all parties and positions Airbnb as a top strategic partner across all distribution channels. Develop strong relationships with executives and decision makers within your API partner portfolio, ensuring that partnerships meet the highest industry standards and that commercial agreements and service-level agreements (SLAs) are consistently met. Use data to identify strategic opportunities and launch pilots to drive sales growth Conduct regular business reviews, QBRs and formal presentations for internal and external purposes. Educate clients on product updates and share part

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Marketing Analyst . About the job We're hiring a Senior Marketing Analyst to join our global marketing analytics team, sitting alongside our regional analytics business partners (EMEA and APJ). This position is needed to help fuel insights to our International Marketing teams. You will be responsible for analytics across our B2B and B2C funnels, diving into our Marketing engine that powers developers across the world who use and love Twilio products, as well as surfacing high potential opportunities for our Sales teams. You will be part of a highly visible Analytics team that serves as the trusted advisor to our regional VPs of Marketing. You will get to work with great minds across Marketing, Product, Sales, and Finance. A truly horizontal role and opportunity to build strong relationships! Responsibilities In this role, you’ll: Analysis & Insight: Dive deep into marketing performance data a

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Director of Global Campaigns. About the job As the head of the Twilio Global Campaign team, you are responsible for owning, developing and executing the major campaigns that drive awareness and opportunities for Twilio. This role is highly cross functional, working closely with both internal marketing partners across regions, sales, product, and company leadership to design end-to-end campaigns that deliver on business objectives. You possess a proven track record of leading multi-channel global campaigns with success, collaborating with stakeholders, and finding opportunities to strategically uplevel Twilio’s campaign engine. The ideal candidate has an advanced understanding of how campaigns resonate with a global audience, not just one country. You are skilled in understanding the modern AI-driven buyer journey at each stage of the funnel, have the ability to translate messaging frameworks into effective campaign

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The recruiting team seeks to build the culture of Stripe by aligning the strongest global talent to our highest impact business needs. They focus on bringing Stripe’s operating principles to life in their recruiting processes, providing the highest-quality candidate experience, and leveraging data driven storytelling to influence the business. What you’ll do To further this important mission, we are looking for consultative and creative recruiters to grow and scale our Go-to-Market (GTM) team. The GTM organization at Stripe encompasses our Sales team, Marketing and Sales Development, GTM and Product Operations, and Professional Services. These teams are expanding in the region, focusing on bringing new users onto the Stripe platform, supporting our existing users' scale, and growing their businesses. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. This is an 11 month fixed-term contract. <h3

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? In this role, you will own the full sales cycle for strategic enterprise and public-sector organizations across the META. Your portfolio will include major sectors such as financial services, telecommunications, government, energy, healthcare, and large national enterprises. We are seeking a consultative, strategic seller who excels at building long-term partnerships and navigating complex, high-stakes enterprise and government environments. You will lay the foundation for Cohere’s growth in the META by owning your territory and collaborating closely with Customer Success, Sales Development, Marketing, and Sales Engineering. This is a high-impact, autonomous role with ownership of a strategic territory. You’ll navigate intricate decision-making processes, work directly with C-suite and ministerial stakeholders, and position Cohere as a trusted AI partner across national-scale initiatives. Your insights will directly shape our product evolution and help prioritize features that drive enterprise and government adoption in META. This role requires someone who thrives in a fast-moving, evolving environment. The opport

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? In this role as a Solutions Architect (SA) for Cohere in the UAE, you will play an instrumental part in growing Cohere’s business in both the UAE and the wider MENA region. You will partner with account executives, partners, and our executive leadership team to communicate and demonstrate the value of our technology to the market, and build on the success of our flagship customers, like STC. SAs at Cohere sit at the cross-section of Forward Deployed Engineering and AI transformation. Our SAs embody the following traits: Technical experts in the field Trusted advisors to customers and colleagues Product evangelists of Cohere technology Thought leaders in pushing the frontiers of applied AI Role Overview Responsibilities include developing a deep understanding of customer problems, mapping them to Cohere solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of Cohere products, both internally and externally, and will gather valuable insights and feedback from cus

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We believe Plaid has the power to be the next-gen Credit Bureau - supporting large scale adoption of cash flow into the credit underwriting process. The Credit Decisioning platform team is responsible for building best-in-class cashflow based insights products that enable lenders to make more holistic lending decisions and empower broader access to Credit products for prospective borrowers. We own the systems and tooling that form the platform to build and serve these insights at huge scale, partnering with our Data partners to release new products yearly. You will be defining the future architecture of Credit insights products and executing against an ambitious product roadmap. You will partner with our Product, Data Science, and Machine Learning team to iterate on and productionize new insights that enable our customers to make more holistic lending decisions. Responsibilities: Leading technical architecture and execution across credit insights products: everything from data fetching and online feature serving for API requests, to offline production pipelines and tooling for model training. Scaling and evolving the architecture through an expected ~100x increase in load from deterministic factors

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Forward Deployed Engineers work directly with the largest and fastest-growing AI companies in the world, owning their technical outcomes on Baseten and taking on the hardest problems in serving and improving models at scale. The work spans the model lifecycle: inference, post-training, and the systems that tighten the loop between them. Act as each account's de facto CTO on Baseten, with final accountability for how their workloads are designed, run, and scaled. Take customer objectives from vague to shipped: frame the problem, define the spec and success criteria, build the PoC, and carry it through to production quickly, using the right tools for the problem. Design the evals and benchmarks that isolate where quality or performance falls short, then close the gap yourself, whether that means optimizing inference, improving the model through post-training, or reworking the eval itself. Be the first responder to mission-critical failures including triage, owning the fix directly or route to the owning team and stay accountable until it ships. Build internal systems so that each engagement is faster than the last. This includes tooling and automation for eval and deployment infrastructure, and the recipes and reference implementations that make the product more self-serve. Shape the product itself, channeling what your accounts need into the roadmap and shipping fixes and features into Baseten's codebase yourse

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The BizOps team is focused on solving some of Plaid's most pressing business issues. We are a small team of high-impact, low-ego generalist problem solvers. This role partners directly with leaders across Product and GTM on a mix of strategic and operational work with a direct, quantifiable impact on our customers, partners, and P&L. You will work on problems that directly shape how Plaid operates across its largest revenue lines and most critical partnerships - owning analysis, operating cadences, and cross-functional pro

As a Staff Software Engineer on Coder’s Agentic Engineering team, you’ll shape the systems behind our agentic development experience. You’ll work across the agent harness, integrations, and workflows that connect agents with real development environments. You’ll stay hands-on while setting the team's technical direction. You’ll lead complex work, make sound architectural decisions, and help other engineers do their best work. What you’ll do here Set technical direction across Coder’s agent harness, integrations, and workflows. Design and build production systems in Go, with work across React and TypeScript where needed. Evolve agent execution, tool use, context management, streaming, and long-running workflows. Extend our provider-agnostic architecture as models and capabilities change. Lead complex projects from early ambiguity through production. Raise the engineering bar through design reviews, code reviews, and technical mentorship. Partner with Product and Design on clear, useful agent experiences. Improve the reliability, performance, and operability of agentic systems. What we’re looking for Deep experience building and operating production software systems. Strong hands-on experience with Go. Experience with React and TypeScript. Hands-on experience building systems around LLMs and agentic workflows. Experience with model APIs, tool calling, context management, or agent loops. Strong distributed systems knowledge. Working knowledge of AWS. A track record of setting technical direction without formal authority. Strong architectural judgment and comfort working through ambiguity. Someone who makes the engineers around them better. Our tech stack Backend: Go, Postgres Frontend: TypeScript, React Infrastructure: AWS, Kubernetes Observability: Prometheus, Grafana CI/CD: GitHub Actions Bonus tacos if you have (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) Experience building coding agents, developer tools, or cloud development environm

The Senior Enterprise Engineer opportunity Statsig is building an Enterprise Engineering team for engineers who want unusually direct ownership of high-stakes customer outcomes. Like a Forward Deployed Engineering team, Enterprise Engineering works extremely close to customers and tackles the technical problems that matter most to them. The difference is the scope of ownership. Forward Deployed Engineering is often concentrated around implementation or onboarding; Enterprise Engineering is responsible for a customer’s technical success throughout the entire customer journey. You’ll stay close as needs evolve, answering questions, investigating across the stack, identifying root causes, shipping fixes and features, and remaining accountable through resolution. This is a software engineering role with a tight customer feedback loop. It is ideal for a pragmatic generalist, especially someone with backend or infrastructure depth who enjoys ambiguous problems, production systems, fast decisions, and immediate impact. What you’ll do Serve on the engineering front line in Unthread, our Slack aggregation and workflow layer, for key customer accounts. Answer technical questions by reading the code, tracing behavior, inspecting production signals, and building a clear explanation, not by forwarding the thread. Diagnose and fix bugs, then validate the outcome with the customer. Design and implement product or platform features when doing so is the fastest, highest-quality way to solve the customer’s problem. Act as the engineering point of contact for urgent issues in key customer accounts’ Slack channels, coordinating the response while retaining technical ownership. Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings. Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths. Identify recurring patterns and improve tooling, documentation, observability, APIs,

TPMs at Datadog see the problems hiding between teams, engineer away the work that shouldn’t require humans, and drive the company’s most technically complex and consequential bets to completion. Technical Program Management at Datadog operates at the intersection of engineering depth and organizational reach by driving high priority, cross-functional programs that are too complex and consequential for any single team to own. We partner with engineering on solving deeply technical problems at scale by connecting the people, decisions, and context to move Datadog's most important work forward. We build the systems and automation that make entire classes of program work self-executing. We are in the architecture conversation early, earning trust through technical judgment. We use AI to surface risks earlier, accelerate program execution plans, and find cross-team patterns that would otherwise stay hidden. The faster teams move, the more essential it is to have someone who can operate across them. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What We Expect: These are the expectations we hold for every TPM at Datadog. Technical depth, product domain expertise, and AI systems literacy; knowing how AI solutions work, where they fail, and the scope and impact of those failures. AI brings more complexity into the picture - the technical bar is higher, not lower. Build the systems that reduce the need for coordination Identify what matters before anyone asks, and automate the rest Engineer program lifecycles end-to-end See what no single team can see and own the solution Drive the company's most technically complex and consequential bets through cross-functional agreement, organizational visibility, and influence Build AI powered automation tools and