Program Manager Community Support Jobs

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role Shipping great software is only half the battle. Getting it to the right customers, at the right time, in the right way, is where the real complexity lives. We're looking for a Senior Technical Program Manager to own the end of the EPD pipeline: the moment a feature is built to the moment it's successfully in customers' hands. This person will define what "good" looks like for product launches at Sentry, building the frameworks, playbooks, and operating rhythms that make every release more intentional, more coordinated, and more confident than the last. The foundation is there. Features ship. But the connective tissue between Engineering, Product, Legal, Marketing, go-to-market (GTM), and Sales needs someone who can see the whole system, diagnose what's broken, and build something durable. That's this role. If you're energized by ambiguity, love designing operating models, and want real ownership over a function that touches every team in the company, this is a rare opportunity to define the craft at a company that takes software quality seriously. What You'll Do Define the Launch Standard: Establish what a great product launch looks like at Sentry: the gates, the playbooks, the decision rights, and the rituals. You're not inheriting a fixed process; you're authoring it. Own Feature Flag & Cohort Strategy: Bring intentionality to how Sentry uses early access programs, beta cohorts, and staged rollouts. Make sure the right customers get the right features at the right time, and that we're learning from every rollout. Orchestrate Cross-Functional Readiness: Be the central coordinator who ensures Engineering,

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role The Platform org at Sentry is the engine that everything else runs on, spanning developer platform, core infrastructure underpinning the product, SRE, security, and IT. It's a broad, technically complex, and deeply consequential organization. We're looking for a Staff Technical Program Manager who can operate at the intersection of technical depth and strategic execution: someone who thrives in complexity, builds trust with senior engineering leaders, and has a gift for turning ambiguity into clarity and momentum. You'll report to the Head of Technical Program Management and work closely with the VP of Platform Engineering, their staff, and partner teams across Engineering, Product, and Design (EPD). This is a high-visibility role with real influence. You'll work directly with the CTO and senior leaders, shape how the Platform org operates, and help Sentry scale through one of its most important chapters. In this role, you will: Drive strategic execution. Partner with the VP of Platform Engineering and senior EPD leaders to translate priorities into clear, measurable plans. Own sequencing, milestones, and key decisions, and make sure leadership always has reliable visibility into progress and tradeoffs. Build data-driven delivery health. Establish the metrics and dashboards that reflect delivery confidence, risk, and engineering health across the Platform org. Keep planning and reporting high-signal and lightweight, focused on outcomes rather than activity. Manage capacity, dependencies, and risk. Create visibility into resourcing, cross-team dependencies, and constraints so leaders can align investment to the

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by gl

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with cle

Location Details: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... This role is for a Staff Technical Program Manager within GoDaddy’s engineering organization, focused on building scalable, fault-tolerant systems that power critical customer and platform experiences at massive scale. GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success!

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role The Talent Management Program Manager will own and evolve Nuro’s talent programs and employee experiences, including onboarding, performance management, engagement, learning, and leadership development. This role will partner with stakeholders across the organization to design, launch, measure, and continuously improve scalable programs that support employee and business success. The role will also help support the execution of Nuro’s AI strategy across non-technical teams by coordinating adoption, change management, training, communications, and responsible-use practices. This is a strategic, cross-functional role for an organized, data-informed, AI-savvy program manager who can influence without authority and translate business priorities into effective programs. About the Work Own Nuro's onboarding experience end to end, from content and communications to systems and success metrics, partnering with the People &am

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us—that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale—from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role Nuro's autonomous vehicle platform has to work - not just in the easy cases, but in the hard ones. The ones we design for, simulate at scale, and deliberately break to understand. We're looking for a Senior/Staff Systems Engineering TPM who owns the technical substance of how we validate autonomy: what we test, why we test it, and whether our coverage actually means something. This is not a planning or scheduling role. You'll work embedded with Autonomy, Simulation, and Systems Engineering teams to drive the technical rigor behind our validation program — defining scene sets, structuring fault injection campaigns, and ensuring our simulation coverage is meaningful, traceable, and systematically growing. The program infrastructure is owned elsewhere; your job is to make sure what's inside it is technically sound. About the Work Scenario & Coverage Strategy Understanding the taxonomy of challenging scene sets used for auto

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: As a Technical Program Manager within the Enterprise Data Governance team, you will drive strategic execution across our core data governance processes. Your primary focus is to protect member privacy safeguarding personal information through secure handling, processing, and storage to ensure trust, enforce compliance, and mitigate data exposure risks. You will bridge the gap between corporate data governance policy and operational engineering, leading high-visibility technical programs that secure, classify, and institutionalize data controls across key data platforms. As a leader, you will partner with engineering, the CIO organization, Legal, Privacy Compliance, and broader stakeholders to shield enterprise data frameworks while accelerating feature delivery. What you’ll do: Own the end-to-end strategy, roadmap, and execution of complex, multi-platform data privacy and data protection initiatives, driving the Privacy Rights Management (PRM) program as a primary priority. Partner with engineering and platform teams to translate abstract data governance and privacy policies into actionable technical execution. Own the requirements lifecycle by authoring comprehensive PRDs, defining functional data controls, and ensuring engineering teams have the clear technical specifications needed

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the Global Customer Services (GCS) Strategy & Operations team. About the job We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You'll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you'll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more. This role sits at the intersection of engineering and program management. You'll write code every week, but your success is me

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? This is a rare opportunity to drive and shape how Fin learns, adopts and thrives with its Enterprise Technology. This isn't your typical IT role as our Technology Enablement Program Manager, you'll sit at the intersection of IT and every team at Fin, running the programs that ensure every employee gets the most from the tools and technology around them. It's a people-first program management role where your impact is measured by how confidently and effectively Fin employees use the tools that power their work. You'll support IT onboarding journeys for new hires, lead awareness campaigns for new tooling and build an education program that keeps pace with a rapidly evolving AI-first technology landscape. You'll partner closely with existing Education, Awareness and Enablement colleagues to ensure programs are joined up. You'll be a trusted voice across the business working directly with IT leadership and key stakeholders to shape communications, training and adoption

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our Security organization protects Asana’s employees, users, and customers by proactively addressing threats, enabling secure product development, and embedding security into the fabric of how we operate. We partner closely with Engineering, Product, IT, Legal, and Compliance to build and maintain trust at scale. As a Security Technical Program Manager, you'll be the connective tissue across the entire Security organization, driving the strategy, programs, and operational rhythms that make the team highly effective and externally visible. This is a high-impact, high-autonomy role. You'll define how Security as a function operates: how it plans, how it measures itself, how it communicates progress, and how it executes on its biggest bets. You won't just run programs, you'll shape the operating model that makes all programs run better. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead high-impact, cross-functional special projects that span organizational boundaries, from standing up new security capabilities and maturity programs to company-wide strategic initiatives Own the Security organization's annual and quarterly planning cycles, translating multi-year security strategy into a prioritized, executable roadmap Drive the prioritization and communication of security asks across stakeholders, building a unified framework that influences how partner teams plan and prioritize security work Define and own the Security team's KPI framework, covering risk posture, program health, and strategic

We're hiring a Senior Technical Program Manager to lead Asana's push into agentic work management — building the programs that let AI teammates plan, execute, and orchestrate work alongside humans . You'll drive initiatives spanning the Asana Work Management Platform which enables human-AI collaboration workflows, partnering with teams across R&D and the business to deliver exceptional customer outcomes . This role requires technical depth and business acumen with strong collaboration skills to orchestrate work across Engineering, Product, Design, Research, and Business teams . This role is based in our Vancouver or New York office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of cross-functional programs that advance Asana's agentic work management capabilities — from onboarding and task delegation to multi-agent orchestration and human-in-the-loop review — that let customers get real work done with AI . Build and own product engineering delivery plans, timelines, and dependencies, ensuring alignment and accountability with cross-functional teams . Create visibility, clarity, and drive delivery by managing program governance, identifying risks, coordinating resources, and ensuring teams execute effectively toward shared goals . Communicate updates effectively to teams and stakeholders on program health . Drive continuous improvement by identifying inefficiencies and streamlining processes . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Brings 8+ years leading

We're hiring a Senior Technical Program Manager to lead Asana's push into agentic work management — building the programs that let AI teammates plan, execute, and orchestrate work alongside humans . You'll drive initiatives spanning the Asana Work Management Platform which enables human-AI collaboration workflows, partnering with teams across R&D and the business to deliver exceptional customer outcomes . This role requires technical depth and business acumen with strong collaboration skills to orchestrate work across Engineering, Product, Design, Research, and Business teams . This role is based in our Vancouver or New York office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of cross-functional programs that advance Asana's agentic work management capabilities — from onboarding and task delegation to multi-agent orchestration and human-in-the-loop review — that let customers get real work done with AI . Build and own product engineering delivery plans, timelines, and dependencies, ensuring alignment and accountability with cross-functional teams . Create visibility, clarity, and drive delivery by managing program governance, identifying risks, coordinating resources, and ensuring teams execute effectively toward shared goals . Communicate updates effectively to teams and stakeholders on program health . Drive continuous improvement by identifying inefficiencies and streamlining processes . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Brings 8+ years leading

Senior Partner Program Manager - Datadog Reseller Program Remote (US) or New York, New York, USA We're looking for an experienced Senior Partner Program Manager to own partner pricing strategy, partner deal support, and pricing enablement across Datadog's Channels & Alliances organization. In this role, you'll serve as the subject matter expert for partner pricing, helping shape how Datadog structures, operationalizes, and scales partner pricing across its ecosystem. You'll act as the primary liaison between Channels & Alliances and Deal Desk, ensuring partner-specific pricing requirements, commercial frameworks, and program considerations are represented in Datadog's broader pricing strategy and processes. You'll support both internal teams and external partners by providing guidance on pricing models, deal structures, incentives, and commercial programs. You'll also own pricing enablement for the partner organization, developing training content and onboarding programs that help Partner Sales Managers confidently navigate Datadog's evolving pricing landscape. This is a highly cross-functional role that requires deep experience with Deal Desk, partner commercial models, and SaaS pricing, along with the ability to translate complex pricing concepts into scalable programs, tools, and training. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Own global partner pricing for the Datadog Partner Network Serve as the Channels & Alliances subject matter expert for partner pricing, commercial frameworks, and deal strategy Act as the primary liaison between Channels & Alliances and Deal Desk for partner-related pricing, discounting, incentives, and program requirements Advise Partner Sales Managers (PSMs) and partners on pricing models, deal structure

Senior Partner Program Manager - Strategic Initiatives Remote (US) or New York, New York, USA We're looking for an experienced Senior Partner Program Manager to design, launch, and scale strategic initiatives across Datadog's Channels & Alliances organization. In this role, you'll identify opportunities where targeted partner programs can accelerate business outcomes beyond Datadog's standard partner framework and lead those initiatives from concept to execution. This includes driving growth in a specific region, accelerating adoption of a new product, enabling a strategic collaboration with a partner, or creating a new referral or incentive motion. You'll be responsible for turning partner business opportunities into scalable programs. You'll work closely with partner leaders and cross-functional stakeholders to evaluate opportunities, align teams, execute, and continuously iterate based on performance. This is a highly visible role that requires strategic thinking, strong execution skills, and the ability to influence across a complex organization. This is an opportunity to join a high-growth cloud software company and help shape the future of Datadog's partner ecosystem. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Identify opportunities to accelerate partner-driven growth through targeted programs and initiatives that complement Datadog's standard partner framework Design, launch, and scale custom partner programs that support strategic business priorities, including regional growth initiatives, new product adoption, partner incentives, referral motions, and strategic collaboration agreements Partner with stakeholders across Channels & Alliances, Sales, Deal Desk, Legal, Finance, Operations, Marketing, Product, and Enablement teams to bring p