Program Operations Lead Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, SME Growth Program Management Overview: SMEs are the backbone of the global economy and a key driver of Mastercard’s growth strategy. As both buyers and sellers within the payment ecosystem, they represent a significant opportunity to expand adoption, deepen engagement, and deliver innovative solutions that help businesses thrive. The Director, SME PMO & Strategic Execution will serve as the operational backbone of Mastercard's global SME business across the enterprise, ensuring priorities are translated into coordinated action and measurable outcomes. This role is responsible for driving cross-functional execution, governance, and accountability across the SME organization, partnering closely with senior leaders to align stakeholders, prioritize investments, and maximize business impact. As a trusted advisor and chief integrator, the Director will establish the operating rhythms, performance management processes, and decision-making frameworks that keep strategic initiatives on track. The role requires a highly collaborative leader who can influence across a complex global matrix, anticipate risks and dependencies, and bring teams together around shared objectives. The ideal candidate combines strong business acumen with exceptional program management and stakeholder leadership skills.

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview We are seeking a Platform Experience and Developer PM to own how developers and enterprise technical teams build on, integrate with, and operate Cohere's model platform. This is a high-leverage role sitting at the intersection of three domains: Managed Services and Models as a Service. Own Cohere's managed service offerings as a product. This is broader than model serving alone. It includes the full range of how enterprises consume and operate Cohere's capabilities, from shared multi-tenant model access to dedicated single-tenant deployments, and from synchronous real-time inference to high-volume asynchronous workloads. You will own the product thinking around deployment models, data residency and regional compliance requirements, self-serve provisioning, and the operational controls that give enterprises confidence in running production workloads on Cohere’s infrastructure. API and SDK. Own the roadmap for how developers build on Cohere. This means setting the direction for our APIs and SDKs, thinking carefully about interface design and ergonomics, and ensuring we ship developer primitives that are stable, well-

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Manager, Corporate Programs Corporate & Strategic Programs (CSP) sits within Coinbase's central Business org, leveraging program management to supercharge execution on the company's most critical priorities. As a Manager, Corporate Programs, you'll own two of our most visible cross-functional programs: CORA (Change Oversight & Risk Assessment), which mitigates risk across all product launches and system changes, and Planning, which manages Executive QBRs, OKRs, and dependencies management. You'll drive both programs end-to-end, translating complex process challenges into scalable solutions with direct visibility to senior leadership. What you'll do: Conduct research and analysis to understand internal customer pain points and create solutions prioritized into a clear roadmap Drive Executive QBR planning cycles end-to-end, from company guidance through to final outputs Maintain CORA's operating rhythms including weekly and monthly reporting, and represent CORA during audits and compliance exams with internal and external stakeholders including regulators Partner with technical teams (IT, data, engineering) when solutions require more complex technical builds Maintain all enablement resources including guidance, policies, procedures, FAQs, training materials, and AI agents Identify and implement scalable solutions to systemic process and tooling c

To provide strategic leadership for high-impact transformational initiatives that accelerate Copper Business growth, profitability, operational excellence, sustainability, circular economy, digital transformation, and enterprise value creation. The role converts leadership vision into actionable strategies, identifies growth opportunities, secures cross-functional buy-in, develops investment-linked business cases where required, governs program execution, and ensures implementation at site with measurable business impact. Source: Adani Group | Job ID: 55107

Coder is looking for an experienced Senior Technical Program Manager to lead and shape our most complex, high-stakes engineering programs. You'll operate with a high degree of autonomy, setting the standard for program execution across the organization and acting as a trusted partner to senior engineering and product leadership. The role sits at the intersection of strategy and execution: you'll own the definition, cross-functional planning, and delivery of initiatives that span multiple teams and systems, and give leadership the visibility they need to steer. What you'll do here Own engineering programs end to end, from definition through delivery and iteration, across teams that don't report to one another Own scope, milestones, timelines, dependencies, and risk, driving trade-offs to a written decision and holding accountability for delivery Work hands-on with engineers and product managers, close enough to the work to influence architectural and interface decisions Serve as the central coordination point across engineering, product, design, security, and go-to-market Run the operating cadence and deliver crisp updates on program health, risks, and trade-offs to technical, executive, and customer stakeholders Improve engineering productivity through better tooling and light-weight process, including AI-native tooling and our own product What we're looking for 7+ years in technical program management, including complex multi-team programs where no single team owned the whole outcome Deep technical intuition—you can read a design doc, ask the question that exposes the unstated assumption, and argue sequencing with a staff engineer A track record of delivering at scale, including ownership of a dated external commitment such as a GA, a launch, or a regulated enterprise deadline Strong organizational influence; you set the agenda with minimal oversight and move teams that don't report to you, without being slowed down by ambiguity or competing priorities Excellent ve

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role We’re looking for a high-impact Revenue Enablement Manager to facilitate and continuously improve our new hire onboarding program for North America. This role will be responsible for managing an exceptional onboarding experience that equips new hires with the knowledge, skills, and confidence they need to ramp quickly and become productive members of the revenue organization. You’ll serve as a key facilitator and owner of the day-to-day onboarding experience, partnering closely with Sales Development, Sales, Customer Success, RevOps, Talent Acquisition, and the broader Enablement team to deliver a consistent, high-quality program that drives new hire readiness and performance. What You’ll Do Facilitate & Deliver New Hire Onboarding Own the day-to-day delivery and facilitation of our North America new hire onboarding program Facilitate engaging, high-quality live training sessions for new hires across Sales, Customer Success, and other customer-facing teams Create an exceptional learner experience that balances strong content, engaging facilitation, and practical application Prepare thoroughly for each onboarding cohort, ensuring content, materials, technology, and logistics are ready for delivery Ad

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We are looking for a strategic, revenue-driven Field Marketing Manager to own and scale demand generation across the APAC region. This is a brand new role for Synthesia — you will be the first dedicated field marketer in Asia-Pacific, building the regional program from the ground up and giving our growing APAC sales team the marketing firepower they need to compete and win. You will partner closely with Sales, Customer Success, Partnerships, Customer Marketing, and ABM Marketing to design campaigns that build and accelerate pipeline, support expansion, and increase brand presence across APAC markets. This is a highly cross-functional role for someone who combines deep regional market knowledge with strong execution and a clear sense of ownership. The role Own the end-to-end APAC field marketing strategy and execution plan, aligned to regional pipeline and revenue targets Work closely with the APAC sales team and forge strong communication and processes between marketing and revenue teams Identify, plan, and execute a mix of regional marketing initiatives including executive roundtables, VIP dinners, trade shows, owned events, partner activations, webinars, and targeted account-based campaigns Develop localised m

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid-market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of ~450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's workin

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We are looking for a strategic, account-obsessed Field Marketing Manager to own and scale our hosted events program across North America. This role sits at the intersection of field marketing and ABM, your primary focus will be designing and executing high-impact 1:1 and 1:few experiences that open doors, accelerate pipeline, and deepen relationships with our most important target accounts. You will work hand-in-hand with our ABM Manager to translate account intelligence into curated event experiences: executive dinners, VIP roundtables, bespoke account activations, and intimate hosted events targeted at specific buying groups. This is a role for someone who understands that the best field marketing doesn't just generate leads, it builds relationships that accelerate deals. Our existing NAMER Field Marketing Manager will continue to own trade shows and our flagship Synthesia Live event in New York. This role is dedicated to the ABM-aligned, hosted events motion giving it the focused ownership it deserves. The role Own the end-to-end strategy and execution of Synthesia's 1:1 and 1:few hosted events program across North America, executive dinners, VIP roundtables, bespoke account activations, and curated intimate

About the Role OpenAI is building a scalable global mobility tax program that enables employees and the business to move quickly while managing tax compliance, risk, and employee experience. As Global Mobility Tax Manager, you will own the strategy and operating model for mobility tax across international and domestic business travel, assignment planning, cross-border moves, and other priority mobility scenarios. This is a high-impact role for a builder who can translate complex tax requirements into clear policies, durable controls, and practical employee and business guidance. You will lead through expertise and influence across Payroll, Corporate Tax, Finance, Legal, People, business teams, and external advisors. In this role, you will: Set the global mobility tax framework, principles, governance, and service model in partnership with Corporate Tax teams. Build clear policies and decision frameworks for international and domestic business travel, assignment planning, cross-border transfers, and other mobility scenarios. Design the end-to-end operating model, including ownership, handoffs, controls, escalations, employee communications, and vendor responsibilities. Partner with Payroll, Corporate Tax, Finance, Legal, People, and business leaders to identify tax implications early and support sound workforce decisions. Establish reporting, dashboards, program health metrics, and issue-management routines that surface risk and drive timely remediation. Automate high-volume workflows and use AI-enabled tools to improve case handling, documentation, data quality, and employee support. Manage external tax advisors and vendor partners, service quality, and delivery against agreed standards, timelines, and outcomes. Monitor regulatory and business changes, assess program impact, and continuously strengthen policies and controls. You might thrive in this role if you: Bring 8+ years of experience in global mobility tax, expatriate tax, business-traveler compliance, or a c

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Team Paytm's Unified Payments Interface (UPI) offering that enables users to make instant bank-to-bank payments directly from their linked bank accounts. About the Role We are looking for an AI Product Manager to lead the development of Agentic AI solutions for Paytm's UPI ecosystem. The role focuses on building intelligent, autonomous AI agents that enhance payment experiences, automate customer support, detect fraud, provide personalized financial insights, and optimize payment success rates. Key Responsibilities -Define product strategy and roadmap for AI-powered UPI experiences. -Build autonomous AI agents for payments, dispute resolution, customer assistance, and transaction recommendations. -Collaborate with Engineering, Data Science, Design, and Risk teams to deliver AI-first products. -Leverage LLMs, AI agents, and workflow automation to improve user engagement and operational efficiency. -Drive experimentation using analytics, customer insights, and A/B testing. -Ensure compliance with NPCI guidelines, privacy, and responsible AI practices. Superpowers/ Skills that will help you succeed in this role: · -3–8 years of Product Management experience in FinTech, Payments, or AI products. -Understanding of UPI, digital payments, and banking ecosystems. -Experience with Generative AI, LLMs, Agentic AI frameworks, and AI product development. -Strong analytical skills with SQL and product analytics tools. -Excellent stakeholder management and execution capabilities. Why join us: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average r

About the role OpenAI is building a world-class global mobility and immigration program—agile, compliant, technology-enabled, and designed to help exceptional people work where they can have the greatest impact. In this role, you will lead high-impact strategic initiatives, including U.S. permanent residence strategy, M&A, organizational change, and global expansion. This is a senior individual-contributor role for a builder who can translate legal and operational complexity into clear, practical solutions. Reporting to the Head of Global Mobility & Immigration, you will partner with the broader team and lead through expertise and influence across Legal, Corporate Development, Recruiting, People, Finance, business teams, and external counsel to turn emerging business needs into scalable programs, policies, and durable controls. What you'll do Set the roadmap, principles, governance, and operating model for priority global mobility and immigration initiatives. Lead the U.S. permanent residence strategy, including PERM planning, controls, communications, compliance and continuous improvement. Own immigration and mobility workstreams for M&A, divestitures, restructurings, entity changes, and new-market entry—from diligence through integration. Lead global expansion strategy, ensuring work authorization, business travel, and compliance in rapidly growing international jurisdictions. Build reusable playbooks, decision frameworks, risk assessments, and change-management plans. Partner with Legal, Corporate Development, Recruiting, People, Finance, and business leaders to identify implications early and drive sound decisions. Establish dashboards and program-health measures covering compliance, cycle time, quality, cost, vendor performance, and employee experience. Manage external counsel and vendor partners through clear service levels, quality standards, budgets, and outcomes. Use systems, automation, and AI-enabled tools to improve case handling, documentati

The Director of Global Strategic Events is a senior leadership role responsible for the strategy, governance, and execution of MongoDB’s global strategic events portfolio. This is a builder’s role at a pivotal moment, requiring a leader who can define a bold vision for how MongoDB shows up in an AI-native and agentic future, lead a global team to bring that vision to life, and drive measurable pipeline, revenue, and brand impact. Reporting to the Vice President of Corporate Marketing, this leader will operate with significant autonomy, influence across functions, and engage regularly with executive stakeholders. This role can be based out of any MongoDB U.S. office or remotely within the United States. What You'll Do Define the sponsorship and partner event strategy. Build MongoDB’s approach to sponsorship packages, exhibitor programs, and partner activations across flagship and third-party events in close partnership with Partner Marketing Lead and develop a global team. Manage, coach, and grow a high-performing, globally distributed events team. Establish clear priorities, operating rhythms, accountability, and consistent standards of excellence across regions and time zones Build with AI. Bring an AI-native approach to how the function operates. Use AI tools and agents to improve workflows, automate reporting, increase team capacity, and personalize attendee journeys. Set the expectation that the team will do the same. This is a core requirement of the role Represent Strategic Events across the business. Partner with leaders across Marketing, Sales, Product, Partner, and Communications. Represent the function in senior planning forums and ensure every program directly supports MongoDB’s company and go-to-market priorities. Expect to travel ~40% of the time to support events Shape the global strategic events vision and portfolio. Set the strategy, priorities, and tiering framework for MongoDB’s flagship user conferences, executive summits, global roadshows, sales

About Highnote Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability. We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet. We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. Job Description The Data Platform Team is part of the Data Organization and is responsible for designing and building modern scalable, secure and reliable data platforms and data pipelines. With the data platforms, we will be able to serve the product/customer data needs, improve operational efficiency and increase revenue. What you’ll be doing Building secure and scalable data platforms that support our product/customer needs and power data driven decision making. Writing high quality and robustly tested code, mostly in Java and Python. Understanding business/data needs and growth to build the right solutions. Documenting your work to support our rapidly-scaling company. Interfacing with internal business stakeholders and technology partn