Quality Management Manager Jobs

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for technically-minded design leaders who are excited to shape how teams build together. At Figma, design isn’t just how something looks - it’s how it works, how it feels, and how it scales. Our designers are systems thinkers, prototypers, storytellers, and craftspeople who care deeply about quality and collaboration. In this role, you’ll lead a team of world-class designers who are inventing new ways for people to design and build products together. These roles will stretch you as a design leader and partner to Product and Engineering. You'll work with exceptional builders, who bring deep technical expertise and high craft, to define vision in open, ambiguous spaces, shape how emerging technologies meet real user needs, and build tools that let teams create at unprecedented scale, speed and craft. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Manage and hire a group of world-class designers Partner with Product and Engineering leads in this area to improve team processes and execution and coach individual teams through setting roadmap and strategy Develop a perspective on your teams’ product areas and successfully advocate for it across the organization Run and improve team processes like critiques, reviews, and design sprints Stay in the work, both managing people and helping oversee strategy and execution hands-on Thrive in fast-paced, experimental environments where working on novel proble

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Observability engineering team builds and operates the systems that give us deep visibility into the health, performance, and efficiency of our platform. From metrics, logs, and traces to cost attribution and budgeting, this team ensures that engineers across Figma can detect issues quickly, understand system behavior at scale, and make informed decisions about reliability and spend. The team owns and evolves our core observability stack—including platforms like Datadog, shared instrumentation libraries, and the agents and operators that power telemetry collection—while continuously raising the bar on signal quality and operational clarity. This team ensures that engineers across Figma can detect issues quickly, understand system behavior at scale, and make informed decisions about reliability. The team owns and evolves our core observability stack—including platforms like Datadog, shared instrumentation libraries, the agents and operators that power telemetry collection, and a host of internally developed components to power AI Trace Observability —while continuously raising the bar on signal quality and operational clarity. As the Engineering Manager for Observability, you will lead a team of five engineers responsible for shaping the future of visibility and efficiency at Figma. You’ll define the strategy for instrumentation standards and cost transparency, drive initiatives to optimize observability footprint and spend, and explore innovative AI-driven approaches to anomaly detection

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The AI Products Data Science org is at the center of next generation products within Figma. With a charge to uplevel Figma’s use of data, the team works alongside other Data Scientists and Engineering to identify ways to implement and democratize new statistical methods, build data frameworks, and incorporate data within Figma’s product development process. The team contributes to the company’s goals by collaborating closely with product managers, engineers, and our finance team to uncover new opportunities, identify inefficiencies and recommend improvements through data-driven insights. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead, support, and grow a team of data scientists and data science managers with varied strengths and expertise focused on product strategy, internal tooling, and Impact measurement Champion data quality, accessibility, and the democratization of data across the company Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization Partner with Product, Engineering, Design, Research, Sales, Marketing, or Finance to drive impact We'd love to hear from you if you have: 5+ years of experience managing and leading high-output data science teams, including scaling teams in high-growth environments 7+ years of experience in Analytics, Data Science, or a related field, with experience working on AI tools or

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! You will be the first engineering manager for the Growth Platform, and you’ll help shape its vision, starting with the Communications capability. The platform will grow as we prove value. You’ll partner with leadership to define the platform’s direction, assess existing technology, identify the next set of investments, and help evolve the vision through learning gained from shipping, customers, and overall ecosystem. While aiming for the sky in terms of longer term vision, you will deliver incremental value every sprint by being grounded in today's reality. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Build and lead the team: Hire the initial engineers for the Growth Platform’s first team. Set the team’s culture, operating rhythm, and engineering standards. Mentor engineers, create career growth opportunities, and help scale the organization as scope expands Build capabilities that unlock new experiments: This isn’t about building an experimentation platform—it’s about building the product capabilities (personalized messaging, self-service publishing, cross-system integrations) that make it dramatically easier for teams across Figma to run growth experiments without engineering bottlenecks Leverage AI to scale quality and speed: Explore and integrate AI-driven approaches—for brand consistency checks, visual quality validation, copy generation, and experiment governance—that allow experiment volume to grow

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a Design Manager to lead Figma's internal Design Systems and Design Infrastructure as the company transforms and expands. This is a rare opportunity to become the steward of the system behind how Figma designs and builds Figma: the foundations, tokens and variables, component libraries, tooling, governance, and shared infrastructure that help our teams create with quality and coherence at scale. The work will shape every Figma product and, through them, the experience of millions of people. This is a senior people leadership role with meaningful scope. You'll lead designers across multiple Design work streams, set direction through a complex transformation, and partner deeply with Design, Product, and Engineering to turn strong foundations into greater quality, speed, and leverage across Figma. If you believe the best systems create coherence without limiting the autonomy teams need to do exceptional work, this is the role for you. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead and grow designers across Figma's internal Design Systems foundations, tokens and variables, component libraries, internal tooling, governance, and adoption Set an ambitious vision and quality bar for how Figma's internal design system evolves, translating the company's transformation into coherent, durable foundations for the product suite Partner with Design, Product, and Engineering leaders on strategy, resourcing, tech

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations. As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together. You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency. This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams Design and maintain integrations across Decag

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for applied scientists with a Machine Learning and Artificial Intelligence background to build AI technologies and make Figma products more magical.. You will be driving fundamental and applied research in this area. You will be combining industry best practices and a first-principles approach to design and build AI/ML models and systems to improve Figma’s products. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: You will be driving fundamental and applied research in AI. You will explore the boundaries of what is possible with the current technology set to build best in class models for Figma’s domains You will be combining industry best practices and a first-principles approach to build cutting edge Generative AI models, using techniques like Supervised Finetuning (SFT), Reinforcement Learning (RL), prompt improvements and synthetic data generation Work in concert with product and infrastructure engineers to improve Figma’s products through AI powered features Collaborate closely with product managers and engineers to transform user feedback into requirements for AI systems Build evaluation systems to measure and improve quality of AI features in Figma products We'd love to hear from you if you have: Extensive experience in building generative AI features through prompt engineering, and fine tuning models in production environments Experience working on deep learning and generative AI frameworks li

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an AV Production Specialist, you will be a critical part of supporting the technical aspects of Figma's internal events. As a member of the broader IT Team, the ideal candidate is an excellent communicator, customer service oriented, highly organized, and can adapt quickly when event schedules or technical needs change on short notice. This role will report directly to the AV Manager. This is a full time role based in our SF Hub. What you'll do at Figma: Coordinate and operate Figma's internal events, including setup, technical checks, and live event support Manage and operate PTZ cameras, microphones, and other AV equipment during live and hybrid events to ensure high production quality Provide real-time technical support to presenters, attendees, and stakeholders during events, with a focus on customer service and professionalism Coordinate with internal stakeholders and our SF Hub Workplace team on event needs during weekly meetings Maintain Event SLO's with AV Manager and collaborate on documentation Troubleshoot issues as they arise in our All Hands space and conference rooms Perform routine conference room sweeps to ensure readiness, cleanliness, and functionality of AV systems Assist in provisioning and configuring new hardware (cameras, microphones, conferencing devices) for office builds and upgrades Maintain an organized inventory of AV equipment and recommend improvements to workflows, documentation, and processes We'd love to hear from you if you have: 2+ years of experience in AV

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics Use product data and customer insights to develop proactive engagement strategies that drive measurable value Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments, from individu

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This is a full time role that can be held from our Berlin hub or remote. What you'll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to seni

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Success Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans&l

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams, such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates, to deliver a seamless and impactful customer experience and create thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted rel

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it. Our Designer Advocates are at the core of our mission - online, in written and video content, and in live interactions with our users. This Designer Advocate will be a Workflow Builder — someone who helps creative teams design and scale their own systems. You’ll work at the intersection of art and technology, showing how AI and human creativity can flow together inside Figma Weave. It’s a mix of teaching, building, and inspiring, helping professionals turn their creative process into powerful, repeatable workflows. You will be a key partner to support our sales and marketing team in helping add design credibility and product knowledge to our messaging and conversations with users and new teams looking to adopt Figma Weave. If you love our products and already find yourself advocating to everyone you know, reach out! This is a full time role that can be held from our New York Hub. What you'll do at Figma Weave: Enable Figma Weave users at scale: Produce standard methodology guides, create resour

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics Use product data and customer insights to develop proactive engagement strategies that drive measurable value Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments, from individu

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This is a full time role that can be held from our London hub. What you'll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders