Quality Manager Jobs

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Experience at Brex The Customer Experience team is the connective tissue between Brex’s product and the companies that depend on it every day. We don’t just resolve issues — we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don’t need to contact us in the first place. What you’ll do Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You’ll lead the team responsible for Brex’s AI customer service platform — optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You’ll also own the internal side of the equation: build

Location : Barcelona, Berlin or Hamburg Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets. As a key member of the CRM team, reporting directly to the Head of CRM, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth. YOUR DAILY ADVENTURES WILL INCLUDE: Drive the technical design, implementation, optimization, and scalability of CRM systems. Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals. Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency. Ensure data quality, integrity, and compliance through audits and analysis. Troubleshoot CRM performance issues and optimize system functionality. Analyze CRM data to generate insights and recommendations. Manage technical vendors and maintain system documentation. Develop in-app messages and email templates using HTML, CSS, and JavaScript. Write SQL and Python scripts for segmentation and ETL processes. Our MarTech stack : Braze | Tableau | Mixpanel & more TO BE SUCCESSFUL IN THIS ROLE: Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery. Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications. Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization. Strong analytical and problem-solving skills with a data-driven mindset. Experience with API integrations and understanding of data structures and microservices. Ability to c

Location : Barcelona, Berlin or Hamburg Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets. As a key member of the CRM team, reporting directly to the Head of CRM, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth. YOUR DAILY ADVENTURES WILL INCLUDE: Drive the technical design, implementation, optimization, and scalability of CRM systems. Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals. Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency. Ensure data quality, integrity, and compliance through audits and analysis. Troubleshoot CRM performance issues and optimize system functionality. Analyze CRM data to generate insights and recommendations. Manage technical vendors and maintain system documentation. Develop in-app messages and email templates using HTML, CSS, and JavaScript. Write SQL and Python scripts for segmentation and ETL processes. Our MarTech stack : Braze | Tableau | Mixpanel & more TO BE SUCCESSFUL IN THIS ROLE: Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery. Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications. Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization. Strong analytical and problem-solving skills with a data-driven mindset. Experience with API integrations and understanding of data structures and microservices. Ability to c

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and are looking for an Assistant General Manager to join our growing Fulfillment Center network! This individual will report to our General Manager and will be responsible for managing, coordinating, and leading all Inbound and Outbound operations while helping to establish and scale our new fulfillment center. Working closely with the General Manager, this individual will drive day-to-day performance by ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, employee engagement, and continuous improvement. As part of the leadership team for our brand-new fulfillment center, this individual will play an integral role in developing the team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. If you are passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence, we’d love to hear from you! Job Type: Full-Time, Exempt Location: Atlanta, GA - McDonough/Locust Grove area Schedule: This role helps oversee our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected

You will own the roadmap for a core part of Diligent’s governance, risk and compliance SaaS platform, shaping how senior leaders and boards collaborate, communicate and make decisions in a secure, modern way. You’ll turn customer problems and market insights into simple, impactful product experiences, and work closely with engineering, design, and go ‑ to ‑ market teams to bring them to life. In this Senior Product Manager role, you’ll spend your time deeply understanding customer needs, prioritising what truly moves the needle, and defining clear success metrics for everything you ship. You’ll lead a cross ‑ functional squad, manage the product backlog, and launch features that drive engagement, adoption and measurable outcomes for our customers across the Diligent Platform. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Own and continuously refine the product roadmap for your area, using customer insight, data and market trends to prioritise what to build next. Define and drive product strategy that aligns with Diligent’s vision for modern governance, connecting your roadmap to clear business and customer outcomes. Act as the voice of the customer: run discovery, validate problems and solutions, and translate insights into clear user stories and product requirements. Lead an agile, cross ‑ functional team (engineering, UX, product marketing, sales, customer success) to design, build and launch high ‑ quality SaaS features. Set goals, KPIs and success metrics for your product, track performance and user engagement, and iterate based on what the data and customers tell you. Tackle complex product and execution challenges by breaking down ambiguous problems, navigating trade ‑ offs, and making clear, data ‑ informed decisions. These are the essentials you’

Role Overview You are a senior product leader who wants to shape how AI transforms IT and cyber risk management at scale. In this role, you will own one of the most strategic product areas in a global GRC SaaS platform, defining how organisations identify, assess, and act on cyber risk — and how CISOs and boards get the clarity they need when it matters most. You will set and drive the product vision, roadmap, and outcomes for IT & Cyber Risk on a multi-solution platform used by enterprises worldwide. You will partner closely with engineering, design, data science, and senior leaders to build AI-native capabilities that automate risk detection, prioritisation, and reporting. Your work will have high executive visibility, real strategic weight, and direct impact on how customers manage governance, risk, and compliance. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead the end-to-end product strategy and roadmap for IT & Cyber Risk, aligning to company objectives and broader platform direction. Design and deliver AI-powered features (LLMs, agents, ML models) that automate risk identification, assessment, and reporting for enterprise security and risk teams. Partner with engineering, data science, and design to define technical approaches, ship high-quality releases across web, mobile, and API, and iterate using product analytics. Develop deep market and customer insight by engaging regularly with CISOs, security leaders, and risk managers, and turn those insights into clear product bets. Define, track, and communicate product KPIs, AI performance metrics, and north star outcomes to senior stakeholders, including business cases for major investments. Work cross-functionally with Sales, Customer Success, Professional Services, and Marketing to ensure successful launches and adoption of new IT & Cyber Risk capabilities. These are the essentials you’ll need to get an interview 7+ years of product management experience, includi

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are hiring a high-impact Technical Program Manager (TPM) to own end-to-end delivery health within a product area. This is a senior role embedded within a core product engineering group. You will partner with the Engineering Directors as your peer enabling engineering leaders to focus on technical quality while the TPM will own planning, governance, and stakeholder visibility and be the critical link ensuring our roadmap commitments translate into high-quality, enterprise-ready releases. You will operate at the intersection of Product, Engineering, Platform, Support, and Go-To-Market teams, and be directly accountable for delivery predictability, release readiness, dependency management, and executive visibility. This role demands a combination of strategic systems thinking

POSITION DESCRIPTION Title: Manager, People & Culture Employer: Tracxtion Team: People & Culture Hybrid: 3 days in-office weekly Company Overview Tracxtion is a next-generation hybrid agency network built for the evolving landscape of customer experience and brand engagement. We help brands navigate a world where traditional media and marketing boundaries have blurred. By bringing together strategy, creativity, media, digital capabilities, and AI-enabled execution, Tracxtion delivers measurable results through a hybrid approach that combines exceptional human talent with cutting-edge tools and partnerships. From AI-powered advertising and content creation to media planning, experiential marketing, and in-store retail solutions, we partner with leading brands to create innovative, scalable, and impactful omnichannel experiences. Role Overview The Manager, People & Culture plays a critical role in delivering high-quality HR support and people programming across an assigned portfolio of 3 Traction Entities. Reporting to the Senior Director, People & Culture, this role combines strategic business partnership with hands-on execution. The Manager will support leaders, managers, and employees throughout the full employee lifecycle while contributing to broader People & Culture initiatives across the organization. This role carries entity-specific accountability and requires the Manager to develop a strong understanding of each assigned agency's business, culture, workforce, and people priorities. A key component of this role is HRIS ownership. The Manager will be accountable for data integrity, workflow configuration, process standardization, and system adoption within HiBob across their assigned entities. They will ensure the HRIS is not simply maintained but actively leveraged to improve people operations, reporting, and the overall employee experience. Core

Manufacturing Test Engineering Manager Position Summary We are seeking an experienced Manufacturing Test Engineering Manager to lead the development and execution of the end-to-end manufacturing test strategy for next-generation AI server platforms and datacenter infrastructure. This role is responsible for defining and driving the manufacturing test architecture from L6 board assembly through L11 rack-level integration and final system validation , ensuring world-class product quality, manufacturability, and production scalability. This leader will manage a team of 3–5 Manufacturing Test Engineers while partnering closely with Hardware, Firmware, Platform, Validation, Quality, Operations, and Joint Design Manufacturing (JDM) partners. The role owns the manufacturing test strategy, test coverage, factory test infrastructure, manufacturing capacity planning, and continuous improvement of manufacturing quality. Key Responsibilities Manufacturing Test Strategy Define and own the end-to-end manufacturing test strategy from L6 board assembly through L11 rack integration . Develop standardized manufacturing test methodologies that optimize quality, throughput, cost of test, and scalability across multiple products and JDM sites. Establish manufacturing test standards, best practices, and engineering processes that support high-volume server manufacturing. Technical Leadership & People Management Lead, mentor, and develop a team of 3–5 Manufacturing Test Engineers supporting multiple hardware programs. Establish team priorities, allocate resources, and ensure successful execution of manufacturing test deliverables. Foster a culture of technical excellence, accountability, collaboration, and continuous improvement. Serve as the primary technical escalation point for manufacturing test and production issues. Cross-Functional Engineering Collaboration Partner with Hardware, Platform, Firmware, Validation, Reliability, Quality, and Operations teams to ensure manufac

About the Team This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength. About the Role We are hiring a Partnership Operations Manager to lead the end to end delivery of external partnerships across both in app and real world activations. You will translate ambitious partnership and growth goals into clear, executable plans that deliver exceptional customer experiences and maximise commercial value. This role sits at the centre of Integrated Marketing, Operations and Business Operations. You will align teams, remove operational bottlenecks and build repeatable processes that improve the speed, quality and scalability of partnership activations. This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote. You’re excited about this opportunity because you will… Own the operational activation of major external partnerships, ensuring both out-of-app (real-world) and in-app activations launch on time, on brand, and at scale in collaboration with our marketing & product teams Act as the operational glue across Integrated Marketing, Operations, and Biz Ops teams - keeping goals, timelines, and dependencies aligned end to end Translate partnership and growth goals into clear activation plans, playbooks, and success metrics Design and deliver exceptional customer experiences that maximise the value of each partnership across every touchpoint Identify and remove operational bottlenecks, building repeatable processes that scale across consumer activations We’re excited about you because you have… 6+ years of experience in operations, program/project management, or general management roles, or a simil

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations, joining our Onboarding team. This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle. The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and partnering with our Experts and Leads on implementation. This is an ideal opportunity for an experienced people leader who enjoys solving complex operational problems, developing scalable processes and helping teams adopt more effective ways of working. To be successful, you will bring strong operational leadership, sound judgement and a commitment to high-quality employee and customer outcomes. You will report to the Senior Manager, Onboarding Operations. Requir

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. We are looking for a highly organized, thoughtful, and execution-focused People Operations Manager to join our People team. This is a manager-level individual contributor role responsible for owning and continuously improving the core People operations that support our employees throughout their lifecycle. As we invest in how AI can improve the way we work, we are looking for someone who brings an AI-enabled mindset to People Operations—constantly looking for ways to simplify work, automate processes, and build more scalable employee experiences. Key Responsibilities People Operations & Employee Lifecycle Own the end-to-end employee lifecycle, including onboarding, employee changes, leaves, and offboarding, ensuring a seamless and high-quality employee experience. Manage and continuously improve People Operations processes, workflows, documentation, and internal resources. Serve as a primary point of contact for employees on People-related questions, policies, benefits, leaves, and workplace resources. Partner with Finance, IT, Recruiting, Legal, and other teams to ensure People processes and employee changes are executed accurately and on time. HRIS, Data & Compliance Own the day-to-day administration and data integrity of our HRIS, including employee records, job and compensation changes, and organizational data. Conduct regular audits and maintain People reporting to ensure data is accurate, complete, and compliant and to identify trends and opportunities for improvement. Support HR compliance

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We're looking for an AI Product Manager who brings the full standard PM toolkit — user research, market and competitive analysis, roadmap and strategy, cross-functional delivery, and strong collaboration instincts - and applies it to products where the model underneath doesn't behave the same way twice. You have a real, hands-on feel for what different LLMs are actually good and bad at, and you use that to prototype ideas yourself, sometimes shipping small, production-quality AI features directly. You default to ownership: of the roadmap, of outcomes, of the quality bar that decides whether something's actually ready to ship, and of what an agent should be trusted to do on its own versus when a human needs to stay in the loop. That's because building AI-native products means quality is a distribution, not a pass/fail — a feature can work correctly most of the time and still need a real answer for the failure tail, since the underlying system is non-deterministic, not just complex. What you'll do Lead the roadmap and strategy for your product area, from problem discovery through delivery and post-launch iteration Lead the evaluation bar for the model-powered surfaces you're responsible for: define eval sets, identify failure modes, and know the rollback plan before a change ships Prototype product ideas directly using your own understanding of model strengths and weaknesses, and ship small, production-quality AI features yourself when that's the fastest path to

About the Team The Product & Platform teams at OpenAI are responsible for delivering the company’s most impactful offerings—such as ChatGPT, our API platform, and new enterprise capabilities—to a global and diverse customer base. These systems must perform at scale and deliver exceptional experiences to developers, consumers, and businesses alike. The ChatGPT Multimodal team works across voice, image generation, and other multimodal experiences to turn frontier research capabilities into reliable products. The team connects product usage and failure patterns with research, evaluation, data, inference, capacity, and external partnerships so that model and product improvements translate into better experiences for users. About the Role We are seeking a Technical Program Manager to build the flywheel that helps ChatGPT multimodal products learn from real-world usage and improve quickly. You will lead programs spanning production-signal mining, evaluation and data pipelines, research-to-production parity, multimodal capacity planning, and complex cross-functional dependencies for voice and image-generation launches. You will work closely with product engineering, research, Human Data, inference and capacity teams, safety partners, and external vendors or product partners. Success requires technical depth, strong systems thinking, comfort with ambiguity, and the ability to turn fragmented or manual work into durable mechanisms that teams adopt. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build a system for mining production conversations and product signals to identify representative multimodal workflows, user needs, and failure modes. Establish and maintain evaluations for the highest-priority multimodal behaviors and use cases, with clear coverage, quality standards, and ownership. Package production signals into decision-ready data and

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of Manager, Control Tower Service Delivery (CTSD) is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, you will join our Customer Care organization as a key people leader, driving operational execution, customer excellence, and sustainable growth across your scope of responsibility. You will lead, direct, and optimize a regional team, enabling our customers to optimize their end-to-end supply chains through advanced purchase order (PO) management, booking management, and control tower service solutions. Utilizing your strong freight forwarding expertise and ocean market knowledge, you will drive continuous service improvements to ensure complete customer satisfaction and service delivery in line with global CT standards. Your success is measured by your ability to drive customer retention, maintain best-in-class data quality, optimize the cost-to-serve, and scale high-performing operational teams across Asia Pacific. Your primary objectives are driving high levels of service quali