Routing Coordinator Jobs

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Storage Platform team builds and operates the platform that powers database access across Robinhood. We own relational (Postgres/Aurora), key-value (DynamoDB), and caching systems, along with the SDKs, control plane automation, and data plane services that enable safe and reliable access at scale. Our mission is to standardize and strengthen how services connect to storage, improve reliability and performance, and reduce operational overhead through automation. We manage thousands of databases and hundreds of caching clusters supporting millions of users and critical brokerage workloads. Availability is our highest priority — our systems are designed to meet strict uptime targets, including no downtime during market hours. As a Senior Software Engineer , you will build and improve core infrastructure used by many engineering teams, with a focus on reliability, performance, and operational excellence. You’ll deliver key components of data plane and control plane systems (for example: connection pooling, query routing, automation workflows, and observability) and help evolve patterns for safe, consistent database access. You’ll work closely with peers to design pragmatic s

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase’s Consumer Engagement and Experience (CEE) Surfaces team owns the front door to support for millions of customers: help.coinbase.com, social support, and Athena, the knowledge platform used by CX agents. We are rebuilding these experiences to be AI-native, with retrieval, generation, and agentic resolution at the core. We’re hiring an Engineering Manager to lead and scale the team responsible for these surfaces. You’ll set technical strategy and 12-month direction for AI-assisted self-service support, improving automated resolution quality and customer satisfaction while meeting Coinbase’s standards for safety, privacy, reliability, and cost. What you’ll do Lead a high-ownership engineering team building Help Center, social support, and agent knowledge experiences. Own end-to-end delivery of self-service discovery, conversational and agentic resolution, intelligent routing, escalation, and human handoff. Define architecture for secure, reliable, scalable systems spanning search, knowledge retrieval, chat orchestration, CRM, and ticketing integrations. Establish evaluation harnesses, quality metrics, feedback loops, and safeguards for accuracy, groundedness, privacy, and safety. Partner with Product, Design, CX Operations, Data, Compliance, Legal, Privacy, and Security on roadmaps, metrics, and execution. Evaluate build-versus-buy options and operationalize t

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Platform Payments team, you'll define the engineering vision for how fiat moves into and out of Coinbase across 50+ countries and payment rails. This team builds and operates the fiat on- and off-ramps, routing, orchestration, and funds-flow services that power every customer-facing payment experience. You'll own the multi-quarter technical strategy, architect for global scale and reliability, and drive platform-level improvements that directly impact payment success rates, latency, and cost efficiency. What you'll do: Define and drive the multi-quarter technical strategy for Payments spanning rails, orchestration, and transfers to support new products, geos, and significant growth in payment volume. Architect and evolve the core Payments platform (rails integrations, routing, and funds-flow services) for high availability, low latency, and cost efficiency at global scale. Lead end-to-end design and rollout of large, cross-team initiatives (e.g., new global rails, decomp/migrations, resiliency programs), breaking ambiguity into clear milestones and measurable outcomes. Set and enforce technical standards for financial correctness across Payments, including idempotency, reconciliation, failure-mode handling, and auditability for all money-movement paths. Partner with FinHub, Payments Risk, Regulatory Platform, and Produc

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Payments Platform is at the front door of Coinbase’s financial ecosystem. Our mission is to move old money into crypto and power financial access and payments for the crypto economy globally. As the bridge between the traditional financial world and the crypto economy, we build and operate the fiat on- and off-ramps and payment services that let Coinbase’s customer-facing products deliver reliable, seamless payment processing and connect customer fiat funds into crypto. We’re seeking a deep technical leader to define the engineering vision for Payments, shape architectural cohesion across our global payment rails and funds-flow systems, drive platform-level reliability and cost efficiency, and lead the next evolution of how fiat moves into and out of Coinbase. What you’ll be doing (ie. job duties): Define and drive the multi‑quarter technical strategy for Payments, spanning rails, orchestration, and transfers, to support new products, geos, and significant growth in payment volume. Architect and evolve the core Payments platform (rails integrations, routing, and funds-flow services) for high availability, low latency, and cost efficiency at global scale. Lead end‑to‑end design and rollout of large, cross‑team initiatives (e.g., new global rails, decomp/migrations, resiliency programs), breaking high ambiguity into clear milestones and measurable outcomes. Set and enf

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer (EAA) The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface. What you'll do: Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences. Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems. Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates. Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrail

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Staff Software Engineer, Backend (Platform - Identity IDV) We're hiring a Staff Software Engineer to own the multi-year technical vision and architecture for Coinbase's identity verification platform within Platform . This platform powers the decision engine, vendor orchestration, and infrastructure that determines whether an identity is genuine at global scale - processing approximately 700K verifications per month across Retail, Prime, and Institutional business lines. You'll define the identity trust layer that every Coinbase product will be built on, leading a three-year arc from platform consolidation through vendor-agnostic orchestration to self-serve scalability for the next billion users. What you'll do: Own end-to-end architecture and technical direction for Coinbase's IDV platform - the decision engine, vendor orchestration layer, and verification infrastructure that all business lines depend on. Lead platform consolidation by migrating all IDV onto a single decision-engine-driven platform, retiring 100+ legacy rules and fragmented paths, and eliminating single-vendor points of failure. Design and build vendor-agnostic orchestration with automated, real-time routing and failover that selects the optimal vendor per request and dynamically balances fraud prevention (FAR) against user access (FRR/SCR). Scale the platform to support every new product, re

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Important to read before submit application: This role must be physically based in China. The Community You Will Join: Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc A Typical Day: Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborati

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Money Management team helps businesses move, store, and manage money at global scale. Our product suite spanning Connect, Payouts, Issuing, Treasury, Capital, and FX gives companies the infrastructure to build programmable fund flows, embed financial services into their platforms, and offer financing to their customers and sellers. In ANZ, we work with some of the region's most sophisticated enterprises and fastest-growing technology companies, helping them solve complex fund flow problems and unlock new financial product opportunities. It's an exciting time to be part of the team: Money Management is one of Stripe's highest-growth product areas and ANZ is a key market in that expansion. What you’ll do As one of Stripe's first Money Management Account Executives in ANZ, you'll have the opportunity to build something from the ground up. This is an IC role for someone who is energised by being an early hire defining how we sell the full Money Management suite in the region, establishing relationships with some of ASEAN's most ambitious companies, and creating the playbook as you go. You'll develop pipeline across multiple high-growth markets and serve as a trusted partner to companies tackling complex financial infrastructure challenges from global platforms routing payouts to local gig workers, to fintechs embedding card issuance and treasury into their products. Responsibilities Own the full commercial cycle for Stri

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Product Sales, Money Management team helps businesses move, store, convert, spend and manage money at global scale. Our product suite spanning Connect, Payouts, Issuing, Treasury, Capital, and FX gives companies the infrastructure to build programmable fund flows, embed financial services into their platforms, and offer financing to their customers and sellers. In ASEAN, the opportunity is enormous: a diverse, fast-growing region with complex cross-border payment challenges, rapidly expanding digital economies, and businesses hungry for the financial infrastructure to scale. We're building out the team in Singapore to capture that opportunity. What you’ll do As one of Stripe's first Money Management Account Executives in ASEAN, you'll have the opportunity to build something from the ground up. This is an IC role for someone who is energised by being an early hire defining how we sell the full Money management suite in the region, establishing relationships with some of ASEAN's most ambitious companies, and creating the playbook as you go. You'll develop pipeline across multiple high-growth markets and serve as a trusted partner to companies tackling complex financial infrastructure challenges from global platforms routing payouts to local gig workers, to fintechs embedding card issuance and treasury into their products. Responsibilities Own the full commercial cycle for Stripe's Money Management products including

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data. What you'll do In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences fo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data. What you'll do In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences fo

About the Team OpenAI’s Network Security team designs and operates the secure, reliable connectivity behind our offices, labs, campuses, cloud environments, people, and devices. We combine strong network fundamentals with automation, observability, and close partnership across IT, Security, Research, Applied, and business teams. About the Role As a Network Engineer, you will design, operate, troubleshoot, and automate secure, reliable networks across offices, labs, cloud connectivity, and production services. You will balance strategic platform work—architecture, standards, roadmaps, lifecycle planning, and automation—with responsive operations such as incidents, escalations, break/fix, and time-sensitive delivery. We’re looking for broad network engineers who meet users where they are, lead with curiosity, own outcomes end-to-end, move with urgency grounded in security, and iterate with purpose. You will turn operational signals and recurring reactive work into durable systems and standards. In this role, you will: End-to-end ownership of secure enterprise routing, switching, wireless, WAN, network services, and cloud connectivity. A deliberate balance of strategic platform improvement and responsive troubleshooting, change safety, incident response, and operational delivery. Purposeful iteration through software, APIs, Infrastructure-as-Code, Git workflows, testing, and CI/CD that reduces recurring reactive work. You might thrive in this role if you have: End-to-end ownership of secure enterprise routing, switching, wireless, WAN, network services, and cloud connectivity. A deliberate balance of strategic platform improvement and responsive troubleshooting, change safety, incident response, and operational delivery. Purposeful iteration through software, APIs, Infrastructure-as-Code, Git workflows, testing, and CI/CD that reduces recurring reactive work. Compensation, Benefits and Perks This is a position with OpenAI UK Ltd., which controls the hiring and manageme

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience

About the Team OpenAI’s Hardware organization develops silicon and system-level solutions designed for the unique demands of advanced AI workloads. The team is responsible for building the next generation of AI-native silicon while working closely with software and research partners to co-design hardware tightly integrated with AI models. In addition to delivering production-grade silicon for OpenAI’s supercomputing infrastructure, the team also creates custom design tools and methodologies that accelerate innovation and enable hardware optimized specifically for AI. About the Role We're looking for an Optical Interconnect System Engineer to design, qualify, and deploy scalable optical connectivity for large-scale AI infrastructure. This role spans fiber-system architecture, optical-mechanical integration, validation, reliability, deployment, and serviceability. You will work with optical, mechanical, electrical, networking, manufacturing, reliability, and data-center teams to translate system needs into practical interconnect solutions. This is a hands-on role for someone who can connect design decisions with installation, qualification, troubleshooting, and long-term operational performance. In this role, you will: Define optical interconnect architectures and requirements across hardware platforms and rack-level systems. Design high-density fiber systems for performance, density, reliability, installation, and serviceability. Lead optical-mechanical integration and cross-functional design reviews. Develop test and qualification plans for optical components, modules, switching platforms, and integrated systems. Own optical loss budgets, routing guidelines, handling requirements, and serviceability criteria. Support system bring-up, deployment, troubleshooting, failure analysis, and reliability improvement. Create reusable design guidelines, interface requirements, and qualification methods. You might thrive in this role if you have: Core experience Experience desi