Senior Customer Engineer Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Software Engineer Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.. Auth0 Auth0 is an easy to implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation. We are looking for a Senior Software Engineer to help build and improve the tools and experiences that enable developers to integrate Auth0 successfully. You will work primarily with JavaScript and TypeScript across browser and Node.js environments. Job Description: You understand developers and care deeply about their experience. You know how to design intuitive APIs, libraries, CLIs, SDKs, documentation, a

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet's customers in Europe, the Middle East, and Africa expect our Customer Trust team to understand their compliance challenges, speak their language, and respond quickly to security assessments. We're looking for a Sr. Security Engineer I to lead Customer Trust operations across EMEA—responding to security questionnaires, managing vendor risk assessments, and building trusted relationships with enterprise customers in these regions. You will be responsible for questionnaire triage, completion, and queue management for EMEA customers. You'll work closely with EMEA sales teams, understand regional compliance requirements (GDPR, EU data protection, sector-specific frameworks), and ensure Smartsheet maintains a strong reputation for responsiveness and technical credibility in these high-value markets. You will work remotely from the UK and report to our Sr. Director, GRC Engineering, based in the US You Have 5+ years of experience in customer trust, vendor risk management, security assessment, or customer-facing security roles at SaaS or cloud platform companies. Proven experience completing and responding to customer security questionnaires, vendor assessments, and RFIs. Strong understanding of GDPR, EU data protection, and regional compliance requirements: Familiarity with data residency, data processing agreements, DPIAs, and how cloud services operate within EU regulatory frameworks. Knowledge of GRC frameworks: Working knowledge of SOC 2, ISO 27001, and compliance standards commonly referenced in EMEA asse

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Produ

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Produ

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring an Analytics Engineer to join the GFCO Analytics Engineering team and build the data foundations that power customer experience and compliance operations at Coinbase. You'll own end-to-end data pipelines, develop trusted metrics, and enable CX stakeholders to make faster, better decisions with clean, reliable data. This is a high-impact role where you'll directly influence how we serve and protect our customers while scaling our analytics capabilities. What you'll do: Own the design, build, and maintenance of data models and pipelines that support CX operations, compliance reporting, and customer insights, ensuring data is accurate, timely, and well-documented. Partner with CX Operations, Compliance, and Product teams to translate business needs into data requirements and deliver self-serve analytics solutions that reduce manual effort. Build and maintain dashboards, metrics, and reporting tools that give CX leaders visibility into performance, customer trends, and compliance health. Drive data quality and governance within the CX data domain by implementing testing, monitoring, and documentation standards that ensure stakeholder trust in the data. Identify opportunities to automate recurring data workflows and reporting processes, shifting the team from reactive requests toward scalable, self-serve solutions. Collaborate with broader Data Engineering an

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process. You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you’ll be doing: Technical Discovery: Partner with Account Executives to uncover customer needs, system environments, and integration requirements. Solution Design: Develop clear, scalable solutions that meet business objectives and align with technical feasibility. Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. Proof-of-Concepts: Support pilot programs to validate functionality, integration, and impact prior to contract signature. Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers. Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration re

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process. You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you’ll be doing: Technical Discovery: Partner with Account Executives to uncover customer needs, system environments, and integration requirements. Solution Design: Develop clear, scalable solutions that meet business objectives and align with technical feasibility. Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. Proof-of-Concepts: Support pilot programs to validate functionality, integration, and impact prior to contract signature. Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers. Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration re

Talkdesk is seeking a Sr. Technical Support Engineer who thrives at the intersection of deep technical troubleshooting and high-level customer consulting. In this role, you aren’t just closing tickets; you are a strategic partner to our clients, an advocate for their needs internally, and a developer of tools that make our entire support engine run smoother. You will be the bridge between our customers and our Engineering, Product, and Professional Services teams, ensuring that complex technical challenges are met with elegant, scalable solutions. Key Responsibilities Technical Leadership & Triage Advanced Troubleshooting: Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity. Escalation Management: Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution. Developer Advisory: Act as the primary technical contact for partner and user developers, comfortably navigating and advising on custom solutions and integrations. Efficiency & Innovation Tool Development: Identify recurring manual tasks and develop internal tools or scripts (JavaScript, etc.) to automate the team’s most time-consuming workflows. Process Optimization: Leverage strong technical acumen to dynamically identify processes and technical solutions for unexpected or high-pressure situations. Customer Advocacy & Success Voice of the Customer: Identify and synthesize customer feedback to act as a strategic advocate to internal Product and Engineering teams. Strategic Consulting: Develop trust with client leadership to remove roadblocks, formulate best practices, and document functional/technical requirements. Risk Mitigation: Work closely with customers to track work progress and create strategies for risk mitigation and contingency planning. Feature Demonstrations: Conduct engaging demos of feature enhancements for both new and existing cu

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, Customer Succ

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is looking for a Senior Business Value Engineer to join our Value Strategy team, specifically covering the EMEA region . In this role, you will be the primary value architect for our accounts across Europe, the Middle East, and Africa. You will bridge the gap between technical capabilities and business outcomes, helping our customers understand the financial and operational impact of the New Relic platform. You will act as a trusted advisor to both our internal sales teams and our customers' C-suite executives, driving the "Value Realization" process from initial discovery to long-term success. What you'll do Build Compelling Business Cases: Create and deliver Business Value Assessments (BVAs) including complex ROI modeling, TCO analysis, and value realization benchmarking. Strategize with Sales: Partner closely with Sales Leadership and Account Executives to develop deal strategies that emphasize business justification over feature-set comparisons. Quantify Technical Impact: Translate technical metrics (like MTTR, Error Rates, and Cloud Cost) into business KPIs (like Revenue at Risk, Subscriber Churn, and Operational Efficiency). Drive Value Realization: Ensure customers are co-creators in their value roadmap, moving beyond the initial sale to track and report on actual value achieved post-implementation. Educate & Enable: Mentor and train the broader GTM teams on value-based selling best practices to inc

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers. About the Role There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for. As a founding Fin Demo

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale. The Difference You Will Make: As a Senior Backend Engineer on the ARC team, you will contribute meaningfully across our core routing and differentiated service programs: Contribute to and lead engineering delivery on programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities. Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions. Help drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system. Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience. Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making. Support the team's tech