Senior Customer Engineer Jobs

At Citi Services - Global Trade and Working Capital Solutions (TWCS) Technology Organization, we are on a mission to harness the power of data to drive innovation, create exceptional customer experiences, and solve complex business challenges. Our data team is at the heart of this mission, building the scalable and resilient infrastructure that turns data into our most asset. We are a passionate, collaborative group dedicated to pushing the boundaries of what's possible. The Opportunity We are seeking an Engineering Director to join our development team. The ideal candidate is a seasoned technologist with extensive experience in building and delivering data & AI solutions for business functions. This individual will be directly and fully accountable for solution delivery and should have a history of creating strategic technology architecture roadmaps aligned with business outcomes. The successful candidate will define and execute the technology roadmap for the Data & AI portfolio of TWCS, providing strategic direction and critical input into technology decisions to ensure a scalable buildout. This role involves building strong relationships with senior business and technology partners, driving agile execution, and leading a team of expert engineers to deliver with velocity and quality. Applicants should demonstrate exceptional technical acumen, a strong data engineering background, and a proven ability to lead and provide technical direction to high-performing engineering teams. A proven expertise in Data Engineering, Data Analytics, and AI Engineering delivery at scale is essential. Responsibilities: Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and processes Develop vision for team aroun

You define how the codebase is built. On-site | Vancouver Office – 675 W Hastings St. The Problem We're Solving EviSmart is building the unified dashboard platform where every product surface comes together — the interface lab owners use to manage cases, access analytics, and launch AI-powered tools. It doesn’t have a frontend foundation yet. What exists is a clear product direction, a backend that’s ready to connect, and an engineering team that needs someone to draw the lines before anyone starts building. Why EviSmart 300 people. Two hubs: Vancouver HQ and Manila operations. 145% year-over-year SaaS growth — the market is responding. 28 countries. One platform. The dental industry's Autopilot. An in-house AI model research and development team building proprietary intelligence. Why This Role, Right Now Most senior frontend engineers join products with foundations already in place — someone else made the hard calls, and your job is to build within them. This is the opposite. There is no existing dashboard frontend, no technical debt to inherit, and no architectural decisions that constrain you yet. The person who joins now makes the foundational choices that the entire frontend team builds on for the next several years. The first product milestone is aggressive, the customer base is real and global, and the backend is ready. What doesn’t exist yet is the engineer who sets the direction. A Note from the Team “We’re not looking for someone who needs a clear spec before they can move. We need someone who can audit what exists, make a recommendation, and execute on it. If you’ve been the person who sets the technical direction that your team builds on, and you want to do that at a scale that actually matters, this is that conversation.” — Paolo Kalaw, CEO, EviSmart What You’ll Own Own the React JS / TypeScript frontend architecture for a new dashboard platform — the unified interface where all products connect. De

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. AI Security Engineer to join our team! About The Role Backblaze is seeking a Senior AI Security Engineer to design and implement safeguards for internal AI usage , with a focus on agentic systems, developer protection, and runtime security . This is a hands-on role for a practitioner who has built and deployed security controls , not just defined policy. You will enable teams to safely use AI by creating enforcement layers, identity controls, and detection capabilities that constrain and monitor AI-driven activity. What You’ll Do: Agentic AI Safeguards Architect and implement guardrails for tool-using AI systems , including: Tool access controls and allowlists Context and memory isolation Step-level validation of agent actions Apply mitigations aligned to the OWASP Agentic AI Top 10 (e.g., prompt injection, unsafe tool use, data leakage, excessive autonomy) Runtime Security Controls Build enforcement mechanisms that govern AI behavior at execution time: Interceptors, proxies, or middleware for tool/API calls Policy decision and enforcement laye

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role As the EMEA Lead – Sales Engineering, you'll lead and grow DevRev's Sales Engineering team across EMEA. It's a hands-on leadership role, you'll directly manage a distributed team of SEs across multiple markets and time zones, while personally partnering with Sales leadership on the region's most strategic opportunities. You'll set the bar for a high-quality technical experience across the customer journey — blending technical depth with storytelling across demos, evaluations, and proposals, in close collaboration with Sales, Product, Engineering, and Customer Success. What you'll do Hire, coach, and grow a distributed team of Sales Engineers across multiple EMEA markets — owning recruiting, ramping, goal-setting, reviews, and career development. Manage team capacity and coverage — allocating SE resources across deals, markets, and time zones, and representing SE in regional Sales leadership and forecasting. Own SE strategy and execution across EMEA, partnering with Sales leadership on pipeline growth and revenue targets. Act as the senior technical leader on strategic, complex enterprise deals — from discovery through demos, PoCs, and proposals. Enable partners, resellers, and sales teams through workshops,

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are looking for a highly skilled Senior Frontend Engineer to join the Portworx UI team, responsible for building intuitive, scalable user experiences for our Kubernetes-based platform. You will build production-quality web applications using React, collaborate closely with UX, Product, backend teams, and engineering leadership, and help shape frontend architecture and engineering practices. This role requires strong ownership, sound technical judgment, and the ability to solve complex problems independently while helping other engineers grow. WHAT YOU'LL DO We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Design, develop, and maintain scalable, high-performance single-page applications using React and TypeScript. Own features end to end—from requirements and design through implementation, testing, release, and production support. Create reusable, accessible, responsive UI components using modern HTML, CSS, React patterns, and design systems. Collaborate with UX, Product Management, and backend teams to turn customer and product needs into polished, production-ready features. Contribute to frontend architecture, API integration, performance, maintainability, and engineering best practices. Write and maintain unit, integration, and end-to-

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is building a unified, AI-first platform that turns a fleet of storage systems into something that manages itself - giving customers one place to see their whole estate, understand issues before they have an impact, and let the system fix them. Our team in Prague owns core backend services for that platform. The centerpiece of the architecture is the policy engine - the declarative, intent-based component that holds the desired state of a customer's environment, evaluates live telemetry against it, and produces the violations that everything downstream acts on. As a Senior Software Engineer, you will help define and build the core backend services behind this platform, including the declarative, intent-based policy engine at the center of the architecture. You will work closely with engineers in Prague and the US, product management, and architects to shape foundational capabilities and technical direction for a platform that will evolve over the next decade. WHAT YOU'LL DO Design and build the declarative, intent-based pol

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are hiring a senior quality engineer to own System Testing for Pure’s FlashArray products. You will validate stability, resiliency, and performance under sustained, production‑like workloads , far beyond basic functional testing. You will design and run multi‑week, customer‑like scenarios that combine workloads, failovers, upgrades, and fault injections, and use the insights to influence architecture, design, and release decisions. This is a hands‑on, high‑impact role at the intersection of architecture, systems, and large‑scale testing—acting as a key quality gate before releases reach Pure’s customers. WHAT YOU'LL DO Own System Testing strategy for releases Define System Testing strategy and test plans for major features and releases, focusing on stability, longevity, and end‑to‑end behavior, not just feature correctness. Design realistic, high‑value scenarios Build scenarios that mirror Pure customer environments: mixed workloads (block, file, object), long‑running IO, failovers, NDUs, hardware events, and background operations (replication, snapshots, quotas, etc.), combining automation with targeted “tortures”. Drive execution and triage on System Testing beds Own System Testing environments (arrays, initiators, OSes, accessories); keep them healthy, representative, and well‑instrumented. Monitor runs, triage failures quickly, separate infra issues from product bugs, and file high‑quality defe

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. What are we building We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to: *Multi-agent, multi-modal customer interactions. *Agents which can handle agent decision hubs. *Evaluation engines to score and diagnose interactions. *Generating insights from chat to improve SOP, Tools and Product *Flow Fine-tuning & deployment pipelines *Observability with agent telemetry systems Safety, governance, and cost optimization layer. What are we looking for We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years. Competencies * Create explainable workflows for multi-agent systems * Design and operate evaluation systems for millions of conversations * Fine-tuning of language models and its deployment workflows * Architect low-latency pipelines for text/voice interactions * Ensure safety, auditability, and compliance by design * Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines * Create standards for prompt design, prompt improvement, agent traits, and safety checks * Build APIs, SDKs, and runtimes for agent execution * Mentor juniors and contribute to platform-wide thought leadership * Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns) * Background in LLM ops including training, data pipelines, GPU scheduling * Experience with Voice & telephony integrations * Knowledge of safety model design o

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: The Web Infrastructure team builds the foundations behind Notion’s web clients, including client architecture, performance, reliability, and shared design systems. As Engineering Manager, you’ll lead the team through the evolution from Notion Clients. You’ll set strategy, develop senior engineers and managers, and partner across Notion to make the product faster, more reliable, and easier to build. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: You'll build and manage a diverse and inclusive team of engineers and managers working on core parts of Notion's architecture. You'll create a healthy environment in your team that embodies Notion's values. You'll recruit, coach, and develop engineers. You'll ensure engineers are regularly receiving feedback and making progress on personal and professional goals. You'll facilitate planning—the prioritization, sequencing, and staffing of work—for your team. You'll be responsible