Senior Customer Solutions Architect Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Manager, Customer First Operations, APJ will play a pivotal role in shaping and scaling our rapidly growing APJ Customer First organisation. Reporting to our APJ GTM Strategy &amp; Operations leadership team, you will be the primary business partner for the APJ VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Sales, Pre-Sales, Renewals, Support, and Professional Services.In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operating in support of our aggressive growth targets. This role offers strong potential for career growth and progression towards a Director-level position. <p&

P-1600 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We build and run the world’s leading data and AI infrastructure platform so customers can transform deep data insights into business outcomes. Founded by engineers and grounded in customer obsession, we embrace every opportunity to tackle complex technical challenges — from creating next-generation UI/UX for interacting with data to scaling our services across millions of virtual machines. And we're only getting started. As the Senior Engineering Manager for Customer Experience Intelligence (CXI), you will architect, lead and deliver Databricks' AI-native systems and products for automating enterprise workflows. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools to accelerate high-volume processes in business-critical domains. Our first production domain is Databricks Support, where we create agents capable of triaging, diagnosing, and remediating complex technical issues across Databricks’ distributed computing environments. The systems you develop as part of this initial beachhead will allow us to create revenue-generating products in multiple domains, including IT, Security, Legal, Marketing, and other knowledge-worker workflows. The Impact You Will Have: Create novel agentic technologies: Contribute to the technical vision, core infrastructure, and backend architecture that advances the frontier for enterprise agents. Drive revenue generation in multiple domains: Build a modular agent platform initially optimized for Support, but natively designed to expand into other verticals such as IT, Security, Compliance, Marketing, HR, and Legal. Lead with craftsmanship: Drive rapid, iterative development cycles across backend, frontend and relevance systems while upholding strict quality, safety, throughput, and re

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Customer Trust team owns the products that help organizations put security assessments on autopilot, and this Engineering Management role leads the squad building it. With 11 engineers across the Trust Center and Questionnaire product, you'll drive two of Vanta's most strategically important roadmaps: fully automating inbound customer assessments make it easy for our customers to project trust transparently to their customers This is an execution-first role in one of Vanta's highest-visibility product areas. The roadmap is defined, product-market fit is proven, and the opportunity is in leading these squads to deliver with urgency and precision, at the intersection of agentic AI innovation and enterprise expansion. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Engineering Manager at Vanta: Lead two squads to deliver consistently and sustainably against a clear product roadmap Set a high-accountability, high-ownership delivery culture — weekly goal tracking, tech spec reviews, and proactive project visibility Partner closely with product and design to shape roadmap priorities, make tradeoff decisions, and ensure engineering is a strong voice in what gets built and why Engage meaningfully in technical decisions — read specs, participate in architecture discussions, and guide your team toward sound engineering choices without needing to write all the code yourself Attract, grow, and retain strong engineers; manage and uplevel senior ICs and foster an environment where your team does their best work Work cross-functionally with GTM, the AI Platform team, and other partners

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Customer Trust team owns the products that help organizations put security assessments on autopilot, and this Engineering Management role leads the squad building it. With 11 engineers across the Trust Center and Questionnaire product, you'll drive two of Vanta's most strategically important roadmaps: fully automating inbound customer assessments make it easy for our customers to project trust transparently to their customers This is an execution-first role in one of Vanta's highest-visibility product areas. The roadmap is defined, product-market fit is proven, and the opportunity is in leading these squads to deliver with urgency and precision, at the intersection of agentic AI innovation and enterprise expansion. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Engineering Manager at Vanta: Lead two squads to deliver consistently and sustainably against a clear product roadmap Set a high-accountability, high-ownership delivery culture — weekly goal tracking, tech spec reviews, and proactive project visibility Partner closely with product and design to shape roadmap priorities, make tradeoff decisions, and ensure engineering is a strong voice in what gets built and why Engage meaningfully in technical decisions — read specs, participate in architecture discussions, and guide your team toward sound engineering choices without needing to write all the code yourself Attract, grow, and retain strong engineers; manage and uplevel senior ICs and foster an environment where your team does their best work Work cross-functionally with GTM, the AI Platform team, and other partners

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Associate, Broker Dealer Operations, you'll join the Coinbase Capital Markets (CCM) team and serve as a subject-matter expert within the operational engine supporting Coinbase's U.S. equities brokerage business. This team keeps customer accounts, trades, cash, positions, transfers, corporate actions, and regulatory reporting accurate, controlled, and scalable. You'll independently manage complex operational workflows, strengthen controls, and partner with Apex and internal teams to turn recurring manual work into reliable processes and tooling. What you'll do: Own recurring broker-dealer operations workflows across one or more areas, including reconciliations, corporate actions, securities transfers, account maintenance, error processing, and regulatory reporting support. Perform daily order, trade, position, balance, and cash reconciliations between Coinbase and Apex records, investigating breaks, documenting root causes, and driving resolution to closure. Manage complex exceptions and time-sensitive incidents by coordinating remediation across Apex, Engineering, Product, Trading, CX, Compliance, Finance, Legal, and Risk, prioritizing by customer, financial, and regulatory impact. Build and maintain audit-ready documentation, including SOPs, runbooks, control checklists, and process maps, translating operational lessons into durable controls. Partner wit

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. People at Brex The People team builds and sustains the culture that powers Brex. We focus on talent, growth, and the employee experience — creating an environment where high-agency individuals can thrive. From hiring to development, we design systems that grow with scale and challenge people to reach their potential. It’s a team for builders, coaches, and culture-shapers. What you’ll do As a People Business Partner, you'll act as a trusted advisor and coach to senior GTM leaders and managers, helping them navigate org design, workforce planning, and change management while driving a culture of high performance. In this role, you'll also partner closely with Employee Relations, Compensation, and People Operations, and lead org design conversations that keep GTM's structure aligned with business strategy as it grows. This role is designed for someone who thrives operating at the intersection of strategic advisory and hands-on execution,

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. People at Brex The People team builds and sustains the culture that powers Brex. We focus on talent, growth, and the employee experience — creating an environment where high-agency individuals can thrive. From hiring to development, we design systems that grow with scale and challenge people to reach their potential. It’s a team for builders, coaches, and culture-shapers. What you’ll do As a People Business Partner, you'll act as a trusted advisor and coach to senior GTM leaders and managers, helping them navigate org design, workforce planning, and change management while driving a culture of high performance. In this role, you'll also partner closely with Employee Relations, Compensation, and People Operations, and lead org design conversations that keep GTM's structure aligned with business strategy as it grows. This role is designed for someone who thrives operating at the intersection of strategic advisory and hands-on execution,

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. People at Brex The People team builds and sustains the culture that powers Brex. We focus on talent, growth, and the employee experience — creating an environment where high-agency individuals can thrive. From hiring to development, we design systems that grow with scale and challenge people to reach their potential. It’s a team for builders, coaches, and culture-shapers. What you’ll do As a People Business Partner, you'll act as a trusted advisor and coach to senior GTM leaders and managers, helping them navigate org design, workforce planning, and change management while driving a culture of high performance. In this role, you'll also partner closely with Employee Relations, Compensation, and People Operations, and lead org design conversations that keep GTM's structure aligned with business strategy as it grows. This role is designed for someone who thrives operating at the intersection of strategic advisory and hands-on execution,

The Compensation team serves as a strategic advisor to business leaders, managers, and employees across MDB. We use data and insights to drive value and build the tools, models, and frameworks that support sound compensation decisions. This role sits within Compensation and partners closely with the Customer organization —and with Recruiting, Finance, Sales Operations, Legal, and HR. The Difference You Will Make We are looking for a Compensation Partner to serve as the dedicated partner for the Customer organization. This role will support VP and Director-level leaders, and their HRBP partners as the primary day-to-day compensation resource. The ideal candidate will be a trusted business partner and builder of compensation programs, tools, and frameworks. They will bring deep experience supporting Customer organizations, a strong understanding of various incentive plans, and the ability to partner effectively with Operations and other teams that design them. This person must be comfortable operating autonomously, influencing senior stakeholders, and navigating a fast-moving environment. A Typical Day Serve as the dedicated compensation partner for the Customer organization, supporting leaders and People Partners across Customer Success, Professional Services, Technical Services and Strategic Partners teams Provide data-informed guidance on new-hire offers, internal equity, leveling, promotions, retention actions, and out-of-cycle requests Build a strong understanding of incentive plans and partner with the teams that design them to assess effectiveness and support informed compensation decisions Own Partners compensation-cycle execution end-to-end, including market benchmarking, budget modeling, manager enablement, and leadership rollups Lead competitive intelligence for Customer roles, researching compensation trends, pay practices, incentive structures, and talent movement in the evolving technology and AI landscape Supplement survey data with recruiting signals,

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product leaders who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate product leaders to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Safety & Customer Care (SCC) Product team builds the platforms, products, and experiences that support riders and drivers when they need help most — and help keep them safe every time they ride. As the Director of Product, Customer Care, you’ll lead a team of product managers driving Lyft’s customer care strategy end to end: AI-powered support across chat and voice, the contact center platforms our support teams run on, and the underlying data layer which is critical to understand where our products can be improved. It’s a rare chance to shape how a category-defining company delivers support at scale — across emerging AI capabilities, global expansion, autonomous vehicle partnerships, and new lines of business. Responsibilities: Own the vision, strategy, and multi-year roadmap for Lyft’s Customer Care product portfolio — spanning AI-driven support automation, contact center platforms, self-service and issue resolution, and the trust and safety products underpinning every interaction Lead, coach, and grow a team of product managers, setting a high bar for product craft, execution, and career development Partner with senior leaders across engineering, data science, design, operations, and finance to set priorit

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you someone who thrives on learning and development strategies to support a fast-paced, successful business? Are you detail- minded, creative, hands-on and have strong e-learning skills? Do you apply standard process training content design and development knowledge, skills, tools, and techniques to develop blended-training deliverables? Apply to join Freddie Mac’s Multifamily Division to support the Marketing and Communications team in the education and training space, as an Instructional Design, (L&D) Senior. Our Impact: Freddie Mac Multifamily Marketing and Communications team helps drive business — and highlights the value of the Multifamily mission for our customers and partners. You’ll be part of a team to engage our lenders, and to promote our $78 billion rental housing financing business and its impact on renters and communities nationwide. A mission-centric company, we’re one of the largest sources of funding for Multifamily housing — primarily affordable housing. Your Impact: The Instructional Designer, Senior partners with the Customer Education managers and business subject matter experts to craft, develop, implement and maintain instructional materials and content for training programs using effective instructional design methodologies and technologies. Key Tasks for this role Partner with internal stakeholders and liaise with experts regarding development needs. Build out key learning programs and curriculums that support the mission of Freddie Mac’s MF Support the initiation, planning and execution

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit is looking for an experienced Sales Manager to lead a team within our Large Customer Sales organization in the UK market. In this role, you will lead a team of Client Partners and Client Account Managers, helping agencies and advertisers achieve their marketing objectives on Reddit’s fast-growing platform. This role is based in London, United Kingdom. Responsibilities Actively coach, develop, and lead a team of Client Partners and Client Account Managers. Recruit, retain, and grow a high-performing team while balancing resources effectively. Keep a pulse on industry trends and use deep market knowledge to further develop your team and sharpen go-to-market strategy. Provide thought leadership and guidance around account planning, partnership growth, and commercial execution. Represent the interests of the UK business internally by championing sales narratives and initiatives aligned with client needs. Partner closely with cross-functional teams including Enablement, Measurement, Insights, Creative Strategy, Business Development, Marketing, Sales Ops, and Finance to support your team and unlock client growth. Generate revenue growth by expanding partnerships with some of the world’s largest brands and agencies. Navigate complex partnerships that span multiple lines of business, brands, and priorities. Build and cultivate senior client and agency relationships, acting as an advocate for Reddit and your team with executive stakeholders. Craft and execute a strategy that enables your team to exceed revenue targets acr

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re looking for an analytical, curious, and impact-driven Principal Sales Operations &amp; Strategy Manager to join our Revenue Operations team. Our departmental mission is to serve as the critical bridge between Product and Sales, ensuring the effective, high-velocity commercial launch of our strategic AI products. This leader will operate as the primary strategic integrator across Product, Engineering, and GTM teams, directly owning the commercial success of our most ambitious new AI products in market. You will be responsible for moving us from fragmented Product / GTM planning to a unified, predictable launch machine, defining the 'Sales Ready' gate, embedding GTM strategy early in the product lifecycle, and translating engineering velocity into comm

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our Toronto or Vancouver offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design primitives of at least one of AWS, Azur

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our NYC HQ, our smaller Austin, Palo Alto, or San Francisco offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design prim