Senior Cx Platform Engineer Jobs

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers . This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management. The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships. Key Responsibilities Enterprise Technical Enablement & Delivery Leadership Serve as the primary senior technical point of contact for enterprise and strategic accounts. Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments. Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams. Translate customer business and operational needs into scalable technical architectures and implementation plans. Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction. Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities. Establish and disseminate technical best practices across customers and internal teams. Customer Success, Program Ownership & Risk Management Build and maintain trusted relationships with senior executive and operational stakeholders . Support executive business reviews focused on ROI,

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Senior Solution Architect (Sr. SA) is a highly visible, strategic, and tactical role that requires business acumen, technical creativity, and industry experience. This is a technical position where you will assist our sales and project teams in helping them craft innovative cloud-based solutions using integrator.io, Celigo’s iPaaS (Integration Platform as a Service). Secondarily, you will also be working directly with customers to provide strategic integration architectural designs, business process assessments, and roadmaps for their implementations using integrator.io. What would you do if hired? Work independently, or as part of a larger sales team, to utilize your industry experience and creativity in crafting cloud-based solutions around SaaS and legacy application integrations. The solutions that you will craft will include web application integrations, complex business process automation, integration between cloud applications or between cloud and on-premises applications, etc. Conduct customer and partner scoping sessions that probe their business needs and craft a workable, technical solution using Celigo products and services. Write requirements and design documents that define the solution, method of integration, assumptions, customizations, and use cases. Be the voice of the customer internally, helping shape our product design and delivery. Provide design documents, business process assessments, change orders, and other deliverables during customer projects in the Solution Architect role, working with a project team and project man

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Senior Manager, Technical Delivery is a senior leadership position within Celigo's Professional Services organization, responsible for managing and developing a team of highly skilled Solution Architects and Developers. This role bridges technical depth with people leadership, ensuring that client-facing delivery teams operate with excellence, consistency, and innovation. The ideal candidate is an AI-savvy integration specialist with a deep understanding of iPaaS platforms, enterprise system integration, and modern automation paradigms—who can also inspire, coach, and scale a high-performing technical team. The Senior Manager, Technical Delivery serves as both a strategic leader and a technical authority, partnering with Professional Services leadership, Sales, and Product teams to align delivery capabilities with business goals. This individual is expected to champion the adoption of Celigo's agentic services, AI-enabled integration patterns, and iPaaS capabilities across the team and with clients. What would you do if hired? People Leadership & Team Development Directly manage, mentor, and develop a team of Solution Architects and Sr. Developers across the full delivery lifecycle Conduct regular 1:1s, performance reviews, career development planning, and skills assessments for all direct reports Foster a culture of continuous learning, innovation, and technical excellence within the team Identify skill gaps and create targeted development plans, training programs, and certification paths for team members Recruit, onboard, and retain top integration t

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Senior Developer who will be responsible for designing and delivering scalable integration solutions using the Celigo integrator.io platform. This role focuses on implementing and optimizing integrations between ERP systems (such as NetSuite, SAP, or Microsoft Dynamics) and modern cloud-based applications (such as Amazon, Shopify, Salesforce, and HubSpot), while leveraging emerging capabilities like Celigo agentic services and MCP servers to enable intelligent automation and orchestration. The ideal candidate brings deep technical expertise, a consultative mindset, and a passion for building resilient, high-performing integration architectures. What would you do if hired? Collaborate with clients to gather requirements and translate them into scalable technical solutions. Utilize Celigo integrator.io to integrate ERP, SaaS, and on-premise systems. Design and implement data mappings and transformations to ensure data integrity across systems. Design and manage APIs, including defining endpoints, authentication, versioning, and governance best practices. Perform end-to-end testing and validation of integration solutions. Ensure best practices in performance, security, and governance. Provide go-live support, ongoing support, advisory services, and knowledge transfer to customers. Utilize Celigo's AI capabilities — including AI Studio, agentic workflows, and MCP server orchestration. Design intelligent prompts and develop AI agents and solutions that drive real value for customers. Deploy and manage Celigo agentic services for intel

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Senior Manager, Technical Delivery is a senior leadership position within Celigo's Professional Services organization, responsible for managing and developing a team of highly skilled Solution Architects and Developers. This role bridges technical depth with people leadership, ensuring that client-facing delivery teams operate with excellence, consistency, and innovation. The ideal candidate is an AI-savvy integration specialist with a deep understanding of iPaaS platforms, enterprise system integration, and modern automation paradigms—who can also inspire, coach, and scale a high-performing technical team. The Senior Manager, Technical Delivery serves as both a strategic leader and a technical authority, partnering with Professional Services leadership, Sales, and Product teams to align delivery capabilities with business goals. This individual is expected to champion the adoption of Celigo's agentic services, AI-enabled integration patterns, and iPaaS capabilities across the team and with clients. What would you do if hired? People Leadership & Team Development Directly manage, mentor, and develop a team of Solution Architects and Sr. Developers across the full delivery lifecycle Conduct regular 1:1s, performance reviews, career development planning, and skills assessments for all direct reports Foster a culture of continuous learning, innovation, and technical excellence within the team Identify skill gaps and create targeted development plans, training programs, and certification paths for team members Recruit, onboard, and retain top integration t

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Professional Services Senior Developer is responsible for designing and delivering scalable integration solutions using the Celigo integrator.io platform. This role focuses on implementing and optimizing integrations between ERP systems (such as NetSuite, SAP, or Microsoft Dynamics) and modern cloud-based applications (such as Amazon, Shopify, Salesforce, and HubSpot), while leveraging emerging capabilities like Celigo agentic services and MCP servers to enable intelligent automation and orchestration. The ideal candidate brings deep technical expertise, a consultative mindset, and a passion for building resilient, high-performing integration architectures. What would you do if hired? Collaborate with clients to gather requirements and translate them into scalable technical solutions Utilize Celigo integrator.io to integrate ERP, SaaS, and on-premises systems Design and implement data mappings and transformations to ensure data integrity across systems Design and manage APIs, including defining endpoints, authentication, versioning, and governance best practices Perform end-to-end testing and validation of integration solutions Ensure best practices in performance, security, and governance Provide go-live support, ongoing support, advisory services, and knowledge transfer to customers Utilize Celigo’s AI capabilities — including AI Studio, agentic workflows, and MCP server orchestration Design intelligent prompts and develop AI agents and solutions that drive real value for customers Deploy and manage Celigo agentic services for intelligent automatio

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You'll own and improve the operational toolkit that equips GitLab's Solutions Architects (SAs) to drive growth and deliver value for customers. As the SA team's go-to operational business partner, you'll make tools, workflows, reporting, and handoffs more effective and grounded in the SA's role throughout the customer journey. You'll report to the Director of Customer Experience (CX) Operations. This is a senior individual contributor role with no direct reports. What you’ll do Own the SA operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation. Partner

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Senior Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale. This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-dri

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on. Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on. Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently. Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest-ROI opportunities for the ecosystem. Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value. Own the go-to-market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly. Define the success metrics for the ecosystem (adoption, partner activation

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Senior Customer Success Manager to join our Customer Experience team at Pleo. In this role, you'll help our high-touch, Mid Market customers achieve success and maximise the value of Pleo’s solutions and be part of a dynamic and collaborative team as we scale our innovative expense management platform across the UK & Ireland If you're excited about solving customer challenges, and driving growth through exceptional service and are passionate about Customer Success in the SaaS industry, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Director of CX and work closely with teams in CX, Onboarding, AM, Sales and Product. Our team of 30 is highly collaborative and dedicated to Customer Experience. What you’ll be doing As a Senior Customer Suc

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: Bandwidth is looking for an Enterprise Account Executive to drive net new logo acquisition across complex, high-value enterprise accounts. This is a hunter role at its core - built for someone who thrives on originating and closing six- and seven-figure ARR deals in competitive, technically sophisticated markets. You'll operate at the intersection of CPaaS, CCaaS, and the rapidly evolving CX ecosystem, working closely with channel partners, marketing, and sales development to build and convert pipeline. You'll engage C-level and senior technical buyers, guiding them through cloud migration decisions and helping them understand why Bandwidth's carrier-grade platform is the right foundation for their communications strategy. This role is ideal for someone with 10 years of enterprise sales experience and a deep understanding of the CPaaS, CCaaS, and CX market - including key platform players, partner ecosystems, and the buying dynamics within large enterprise organisations. What You'll Do: New Logo Acquisition & Pipeline Generation Own the full enterprise sales cycle from prospecting through commercial and contractual close, with a focus exclusively on new logo revenue Consistently self-source pipeline through strategic outbound prospec

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Customer Experience & Operations organization is at the heart of how we support the millions of customers, shoppers, and partners who rely on our platform every day. Within that organization, the CX Technology Programs team is responsible for driving the development and deployment of technology solutions that meaningfully improve the support experience at scale. We are looking for a CX Technology Program Manager to join a small, high-impact team working at the intersection of automation, operations, and product execution. This role sits within a team of three — two individual contributors and a people manager — and will play a critical role in bringing structure, coordination, and momentum to an ambitious chatbot automation program. With 14 automations currently in active development across Shopper and Customer support programs and s