Senior Incident Manager Jobs

About the Team The Corporate Security team supports the safety, security, and resilience of OpenAI employees globally. The Travel Security function helps employees travel safely and confidently while enabling business activity in a complex and fast-changing operating environment. About the Role As Travel Security Manager, APAC, you will own the regional delivery and continued development of OpenAI's travel security program across Asia-Pacific. You will support the full travel risk management lifecycle, from pre-travel assessment and preparation through active-trip monitoring, incident response, traveler accountability, and post-incident learning. Reporting to the Global Travel Security Manager, you will be the regional lead for travel security matters across APAC. You will work closely with Corporate Security, Protective Intelligence, Finance, People, Legal, Immigration, Global Mobility, Communications, Information Security, and external providers. This is a hands-on role for a seasoned travel security professional. You will independently manage complex cases, advise leaders on risk-based travel decisions, support travelers during incidents and crises, and build scalable regional processes. Broad APAC experience is important, and deeper operating experience in East Asia is particularly valuable. Travel across APAC and occasionally to other regions is expected to comprise approximately 25% of the role. In this role, you will: Own day-to-day travel security operations across APAC, including high-risk travel reviews, traveler briefings, monitoring, escalation, incident response, and traveler accountability. Produce clear, intelligence-led risk assessments, advisories, decision briefs, and practical mitigation options for employees and senior stakeholders. Work with intelligence analysts and external providers to monitor geopolitical, security, health, environmental, and transport risks and turn changing information into timely operational decisions. Lead the travel sec

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year. This role requires travel to customer offices 4 to 8 times a year. What you'll do Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers What you need 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer s

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As the Logistics Security Program Manager for EMEA, this role is an essential part of Micron’s Global Security team. The person leads the management and continuous refinement of the company’s important logistics security efforts across the EMEA area. This position serves as the regional authority, advancing risk-focused security methods that protect high-value shipments, improve supply chain durability, and lower transportation security risks in intricate multimodal logistics networks. As a senior individual contributor, the Logistics Security Program Manager takes charge of regional program initiatives on their own. They apply solid judgment to shifting threat conditions and collaborate with colleagues across functions and external partners to produce security results. The position involves balancing security, operational efficiency, and business continuity while transforming regional risks into scalable, practical controls that advance cargo visibility, shipment protection, and incident readiness. Responsibilities: Act as the EMEA logistics security authority, guiding the creation and implementation of risk-focused security programs for valuable and sensitive shipments involving carriers, freight forwarders, and logistics providers. Develop, apply, and manage shipment security controls, including tracking, telematics, geofencing, chain of custody, tamper detection, monitoring, critical issue handling, recovery processes, and carrier compliance requirements. Conduct carrier, route, l

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior SOC Analyst to join our team . This is a remote role, reporting to the Global SOC Manager in the Enterprise Security department . As a key guardian of our infrastructure, you will monitor, detect, and analyze security incidents to protect our digital assets . You will be the first line of defense, ensuring that potential threats are mitigated promptly and effectively to maintain a secure environment . What you’ll do (Role Expectations) Monitor security alerts and events to identify potential threats and vulnerabilities Detect and analyze security incidents using multiple security tools Respond to security incidents promptly, following established procedures and protocols Conduct in-depth analysis of security events to determine the scope and impact of potential threats Perform phishing incident analysis Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Platform Manager Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Director of Data Role Overview We are looking for a strong technical leader to run our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services, and there is a real opportunity here to shape the next phase. How we consolidate and modernise the estate, where managed and cloud-native services earn their place, which new technologies are worth adopting, and how the platform scales with the business are all live questions. You will lead the thinking on them and work with stakeholders across the business to agree and deliver the roadmap. You will lead our DBA team, who own every database across the group regardless of the application running on it and who run the platform as a 24/7 service. You will work hand in hand with our Data Reliability Engineering team, whose Principal Engineer is your peer and whose focus is automation, fleet reliability and SLOs. This role is weighted toward hands-on technical depth. You should be as credible in a design review or an incident bridge as you are in a planning session with senior stakeholders. Key Responsibilities Technical direction The technical roadmap for the estate. We want someone genuinely interested in emerging database technologies who evaluates them on merit and can articulate the pros and c

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll do: Build and maintain high-throughput backend services using Go . Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe. Design systems that are scalable , resilient , and easy to maintain. Lead and contribute to architectural discussions and technical decision-making. Write well-tested code and help the team maintain high code quality standards. Our humble expectations: 7+ years of professional software engineering experience, with a proven track record of building and scaling complex systems. 2+ years of production experience in Golang , with the ability to mentor others and drive best practices across the team. Strong hands-on experience with both SQL and NoSQL databases — especially Cassandra. Solid understanding of designing and operating low-latency, high-throughput distributed systems . Nice to have Background in Node.js or other backend languages. Familiarity with cloud infrastructure (AWS, GCP) and event-driven architectures. Previous on-call experience , with a pragmatic approach to reliability and incident management. What we value A product-oriented mindset — you think beyond the ticket, understand the “why” behind the work, and aim to create real

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface relea

About the Team The Applied team brings OpenAI’s technology to the world through products used by hundreds of millions of people and by developers and businesses building on our APIs. We work across research, engineering, product, policy, safety, and operations to deploy frontier AI systems responsibly and safely. The Trust & Safety Data Engineering team builds the data foundations that help OpenAI understand, detect, investigate, and mitigate abuse and safety risks across our products. We partner with Integrity, Investigations, Safety Systems, Product Policy, Privacy, Data Science, Engineering, and Data Platform to create reliable, privacy-safe datasets and pipelines for fraud and abuse detection, enforcement workflows, safety measurement, ML feature generation, launch readiness, and transparency reporting. About the Role We are hiring a Technical Lead Manager to lead and grow the Trust & Safety Data Engineering team. This is a hands-on leadership role for someone who can set strategy, shape data architecture, align senior stakeholders, coach engineers, and drive execution on high-impact data systems. You will help turn fragmented launch and incident support into durable, reusable, privacy-safe data foundations that Trust & Safety teams can rely on. The systems your team builds will help OpenAI detect risk, investigate abuse, power operational workflows, develop and evaluate safety models, measure interventions, support product launches, and report accurately on platform integrity. In This Role, You Will Lead and grow a high-performing Trust & Safety Data Engineering team. Define the roadmap and technical strategy for Trust & Safety data systems. Build canonical, privacy-safe datasets and pipelines for abuse detection, fraud detection, risk signals, enforcement, scaled review, transparency reporting, and safety monitoring. Create reusable foundations for Trust & Safety model development, including features, labels, training data, backtesting,

About the Team At DoorDash, including international brands Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Global Cyber Defense is a highly talented and globally distributed team that covers response, intelligence, insider risk, threat hunting, automation, and detection engineering. We exist to keep our brands safe for the Dashers, merchants, and consumers who depend on us. Our mission is to detect, investigate, and respond to cyber threats with speed and precision, while continuously hardening our defenses through automation, AI, and cross-regional collaboration. About the Role The senior detection engineer is part of the larger detection engineering team that creates, tunes, maintains, and improves the detection lifecycle. This hands-on role is at the forefront of agentic detection engineering of a rapidly maturing security function. You’ll work closely with our data pipelines team, incident response, insider risk, and threat intelligence teams to make the most effective detection content to detect threats as quickly as possible. Detection at DoorDash spans more than the corporate estate. You’ll build coverage across cloud infrastructure, corporate endpoints and identity, and the marketplace itself - where consumer, merchant, and Dasher platforms create abuse and insider-risk patterns you won’t find in a typical enterprise SOC. We’re actively consolidating detection onto a modern data platform, so you’ll have real influence over what the pipeline looks like. This role reports to the Senior Manager, Cyber Defense located in the United States and participation in an on-call rotation is required for this role. You’re excited about this opportunity because you will… Conduct hands-on detection engineering for custom alerting, to include implementing risk-based analytics to reduce alert volumes and promote high-fidelity alert

About the Team The Core Services organization builds and runs the mission-critical online services that product teams rely on in production. We own foundational distributed systems and platform capabilities that enable reliable execution, high-performance services, and large-scale file/data needs across our products. This team is distinct from developer infrastructure and data infrastructure—our focus is production service foundations and core runtime services. About the Role We’re hiring an Engineering Manager, Core Services to help lead teams responsible for highly reliable, high-scale distributed systems that sit on the critical path for OpenAI products. Your team will own foundational production systems that OpenAI’s product engineering teams build on. You’ll collaborate closely with product and infrastructure partners to ship reliable services quickly, and help scale systems and teams as OpenAI grows. You’ll partner closely with senior engineering leaders to scale the org, mature operations, and drive major platform initiatives. This role requires strong technical ability. You’ll be responsible for: Managing and growing a high-performing team of infrastructure engineers. Leading teams building and operating large, critical production platforms, including cluster reliability, scaling, and rollout safety. Building and operating mission-critical distributed systems with strong operational rigor (SLOs, incident response, capacity planning, reliability). Setting technical direction for platform foundations such as workflow/orchestration capabilities, large-scale file/blob/storage services, and core service foundations. Partnering with a broad set of stakeholders, including product engineering, adjacent infrastructure teams, and (where relevant) finance/cost partners. Coaching, mentoring, and developing engineers and emerging leaders. You might thrive in this role if you: Have significant experience leading teams that run mission-critical infrastructure in production

About the Team Come help us build the world's most reliable on-demand, logistics engine for delivery! We're bringing on experienced engineers to help us further our 24x7, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role The Data User Platform and Programs team works at the intersection of data infrastructure, reliability, governance, developer tooling and AI systems, supporting thousands of internal data users including engineers, analysts, data scientists and business stakeholders. This role is part of a founding engineering team in India, offering high ownership, strong growth opportunities, and direct influence over the platform’s long-term architecture. You will work on systems such as: Platform foundations for reliability, observability, cost-efficiency and compliance A unified data discovery and catalog experience AI-powered assistants and workflows for analytics and operations You will collaborate closely with product managers, data engineers, and analytics teams to deliver solutions that reduce friction and increase trust across the data ecosystem. You’re excited about this opportunity because you will… Improve scalability, performance, and reliability of data platform services through strong engineering practices Build and operate data discovery and metadata platforms that help users find the right datasets, dashboards, and metrics quickly and confidently Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants Add observability, monitoring, and operational tooling to maintain platform SLAs and reduce incident response time Drive cost-efficient data platform design by identifying underutilized, redundant, or idle datasets, services, and compute resources Embed cost awareness into the data lifecycle , including: Designing systems that encourage reuse over duplication Instrumenting usage and cost signals in

Here’s a summary of the role: Build software that matters, take real technical ownership, and use modern AI tooling to do your best work. This is a hands-on senior engineering role for someone who enjoys solving complex product problems, shaping robust solutions, and helping teams deliver reliable services at scale. You’ll work on secure, scalable microservices and APIs using TypeScript, AWS, and modern engineering practices. You’ll play a leading role within a collaborative product engineering team, owning complex features end to end, contributing to design and architectural decisions, supporting production systems, and helping raise the bar across backend, cloud, and AI-assisted development workflows. Here’s a breakdown of what you’ll do, not all of it, just the important stuff: Own and deliver complex backend services and APIs using Node.js, TypeScript, and AWS , from technical design through release and production support. Contribute to design and architecture discussions, making pragmatic decisions that balance delivery speed, maintainability, scalability, and security. Mentor and support less experienced engineers through code reviews, pairing, technical guidance, and day-to-day collaboration. Work closely with product managers, designers, and engineers across the team to turn requirements into practical, reliable solutions. Use AI tools to accelerate coding, debugging, testing, research, and documentation, while validating outputs carefully and applying sound judgment. Strengthen service reliability, observability, and engineering quality by improving monitoring, incident response, testing, and development practices. These are the essentials you’ll need to get an interview: 5 to 8 years of professional software engineering experience delivering production systems in an agile environment. Strong backend development s

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Senior Data Engineer, Market Data on the Institutional Markets team, you'll build and operate the systems that capture, normalize, and distribute real-time market data across Coinbase at low latency - the feed handlers, venue connectors, and distribution layer that form the backbone of a unified trading platform. What you'll do: Build and maintain market data components including feed handlers, normalization pipelines, distribution systems, and venue connectivity. Design and implement low-latency, high-throughput services for real-time market data consumed by trading systems across the platform. Drive reliability and performance improvements through observability, on-call participation, and incident response. Write high-quality, well-tested code and contribute to engineering standards on a lean team. Partner with engineers, product managers, and cross-functional stakeholders to deliver market data capabilities that support Coinbase's institutional trading roadmap. Required Skills and Experience: 3+ years of backend engineering experience building and maintaining production low-latency systems. Hands-on experience with at least one area of market dat

Observability Pipelines (OP) is Datadog's on-premise, vendor-agnostic telemetry pipeline product. As an Engineering Manager on the team, you'll own people management and engineering execution for one of OP's core missions, spanning areas like Integrations (ingesting from and routing to the many source and destination systems customers rely on), streaming insights, cost control, or pipeline capabilities, reliability and scalability. You'll partner directly with Product to help shape the roadmap, and work closely with your peer EMs and senior ICs to define how OP operates and grows. This is an opportunity to build your management craft while having real influence over the technical direction of a fast-growing product area. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Own people management and engineering execution Establish a strong operating rhythm for the team Drive high standards for on-call rotations and incident response Partner with Product on the roadmap, balancing product priorities with technical realities Lead, coach, and grow the careers of engineers on your team Who You Are: Experienced managing engineers directly, comfortable owning a team’s operating rhythm end-to-end, from planning through execution and stakeholder communication to incident and on-call ownership Have a technical background in distributed systems and data infrastructure Have experience with on-premises or customer-installed software concepts A product-minded partner to have on the team — you enjoy working with Product on strategy Experience with high-performance or Rust-based data pipeline systems Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications o

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skill