Senior It Support Engineer Jobs

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. The Role We are seeking a strategic Senior Analyst - Data & Analytics to champion our people analytics function and shape data-driven talent decisions. This is a high-impact, hands-on role where you will design, build, and deploy AI-augmented analytics products that drive workforce effectiveness and organizational performance. You bring deep HR domain fluency, a flair for compelling data storytelling, and proven experience turning complex workforce data into strategies that senior leaders actually act on. You will be a key partner to HRIS, IT, and global business leaders — sitting at the intersection of data engineering, business insight, and AI-powered tooling. What You'll Do Lead the full lifecycle of people analytics projects — from gathering stakeholder requirements to delivering scalable, validated, and actionable insights that guide business and talent strategy. Design, build, and deploy executive-ready analytics dashboards by leveraging AI and GenAI tools (including Claude) to rapidly prototype and implement custom web-based solutions — delivering intelligent, self-serve analytics experiences without the constraints of traditional BI platforms. Explore, prototype, and deploy AI powered analytics solutions to support workforce planning, attrition prediction, and people insights at scale. Partner with HRIS, IT, and business leaders to drive data integrity, governance, and seamless integration across core HR system

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is seeking a Staff Full Stack Software Engineer to join the Acquisition & Onboarding team within the Consumer org. This is a high-impact leadership role for an engineer who can set technical direction, drive architectural decisions, and elevate the quality and velocity of full stack development across mobile, web, and backend systems. The team plays a critical role in shaping the first experience customers have with Affirm—building trust, clarity, and value from the very first interaction. As a Staff Engineer, you will be responsible for defining long-term technical strategy, mentoring senior engineers, and acting as a force multiplier through your technical depth, operational excellence, and ability to navigate ambiguity. You'll work at the intersection of product, design, and engineering to build polished, performant, and accessible user experiences that directly impact conversion, retention, and business growth. What You'll Do You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting code review a

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is seeking a Staff Full Stack Software Engineer to join the Acquisition & Onboarding team within the Consumer org. This is a high-impact leadership role for an engineer who can set technical direction, drive architectural decisions, and elevate the quality and velocity of full stack development across mobile, web, and backend systems. The team plays a critical role in shaping the first experience customers have with Affirm—building trust, clarity, and value from the very first interaction. As a Staff Engineer, you will be responsible for defining long-term technical strategy, mentoring senior engineers, and acting as a force multiplier through your technical depth, operational excellence, and ability to navigate ambiguity. You'll work at the intersection of product, design, and engineering to build polished, performant, and accessible user experiences that directly impact conversion, retention, and business growth. What You'll Do You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting code review and de

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is looking for a Machine Learning Engineer who is passionate about collaborating with data scientists, product managers and engineers alike. As part of our team, you will help us accelerate the development and extension of products powered by Gen AI and many other shapes of Machine Learning. You’ll be contributing hands-on to the development of the services and pipelines that enable multiple ML/AI features in our product. You will have the opportunity to collaborate with multiple organizations, taking input and guidance from your senior stakeholders and helping bring our initiatives to reality. You’ll succeed by showcasing excellent capacity to manage time, demonstrating emotional intelligence as you navigate stakeholder relationships, and by continuously improving your technical skill set. Key Responsibilities Build and improve the capabilities that enable and accelerate the production of machine learning (ML) and generative AI (genAI) based solutions Partner with data scientists, effectively sharing engineering context and collaborating to support larger initiatives Incorporate the best ava

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is looking for a Machine Learning Engineer who is passionate about collaborating with data scientists, product managers and engineers alike. As part of our team, you will help us accelerate the development and extension of products powered by Gen AI and many other shapes of Machine Learning. You’ll be contributing hands-on to the development of the services and pipelines that enable multiple ML/AI features in our product. You will have the opportunity to collaborate with multiple organizations, taking input and guidance from your senior stakeholders and helping bring our initiatives to reality. You’ll succeed by showcasing excellent capacity to manage time, demonstrating emotional intelligence as you navigate stakeholder relationships, and by continuously improving your technical skill set. Key Responsibilities Build and improve the capabilities that enable and accelerate the production of machine learning (ML) and generative AI (genAI) based solutions Partner with data scientists, effectively sharing engineering context and collaborating to support larger initiatives Incorporate the best ava

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We’re looking for a Senior Applied Scientist to help drive the future of credit applied science at Ramp. In this role, you will design, build, and optimize the models that power our credit risk systems, helping us make faster, smarter, and more scalable risk decisions for our customers. You’ll work at the intersection of machine learning, statistics, economics, and product strategy. This role requires strong technical depth as well as close collaboration with business, product, data, and engineering partners. You will help identify high-impact opportunities, translate ambiguous business problems into rigorous modeling work, and ship models that operate reliably in production. Applied scientists at Ramp focus on solving quantitative problems across credit, fraud, growth, and our core product by applying the right mix of machine learning, causal inference, structural modeling, and optimization. What You'll Do Design, build, and optimize machine learning models that support credit risk decisioning and portfolio management at Ramp Own the

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . Upwork's Match Platform team sits at the heart of how clients and freelancers find each other. As Senior Product Manager for Match Platform, you will own the shared infrastructure that powers matching, personalization, embeddings, and evaluation across multiple product surfaces. This is a high-leverage role: the models, features, and frameworks you build become the foundation that other product and ML teams build on. You will partner closely with engineering, data science, machine learning, analytics, and marketplace operations to reduce duplication, increase reuse of shared capabilities, and drive measurable improvem

As a Regional Manager, Sales Engineering, you will lead a team of Sales Engineers and frontline leaders, driving technical execution, operational excellence, and team development across your region. You’ll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead, coach, and develop a team of Sales Engineers, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory Collaborate cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We're seeking an Administrative Business Partner to provide support to senior leaders on our Engineering, Product and Design leadership team. In this role, you'll play a crucial part in keeping the team organized, motivated, and operating efficiently. Your responsibilities will include managing complex, global schedules, nurturing internal and external relationships, and excelling as a detail-oriented communicator. You should have a proactive approach and be capable of independently overseeing diverse tasks and demands, all while handling confidential and sensitive matters with the utmost discretion. What you’ll do: Manage complex calendars with minimal direction; prioritize and make calendaring decisions based on business need using independent judgment. Support leaders by helping track team OKRs, attend cross-functional meetings a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Our Crypto team is dedicated to building and expanding our cryptocurrency offerings, making crypto accessible and understandable for everyone. The team partners closely with engineering, product, and compliance to bring new crypto capabilities to customers while maintaining strong regulatory standards. We focus on making complex blockchain technologies more understandable and accessible to a broad audience. As a Senior Partnerships Leader, you will identify and manage relationships with key participants across the cryptocurrency ecosystem. You will evaluate new partnership opportunities, lead negotiations, and support the launch of integrations that expand Robinhood’s crypto offerings. You will also oversee existing partnerships, ensuring strong performance and alignment with product goals. This role plays a central par

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Group Product Manager on the Financial Engineering team within Platform , you'll define how Coinbase's finance infrastructure scales to support hundreds of billions of dollars in annual transaction volume. This team empowers every finance function at Coinbase to operate with precision, agility, and foresight, and you'll own the product strategy for finance transformation, automation, and AI-driven tooling. This is a high-visibility role with direct exposure to Coinbase's Chief Accounting Officer, and you'll lead a team of PMs to deliver mission-critical systems across accounting, treasury, and financial reporting. What you'll do: Own the product strategy and roadmap for finance transformation, including process automation, AI-driven insights, and system modernization, ensuring alignment with Finance leadership priorities and company-wide objectives. Lead and develop a team of product managers, setting the bar for product craft, stakeholder management, and technical depth across the Financial Engineering organization. Drive cross-functional execution of high-impact initiatives spanning reconciliation tooling, SOX-compliant change management for the financial reporting pipeline, new product finance onboarding, and self-serve tools for Accounting and Treasury. Partner directly with senior leaders in Finance, Product, and Engineering to prioritize a portfolio of ini

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals w

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid About the role: As our engineering and research organisation grows, so does the complexity of securing it. Our Application Security team is at the forefront of that challenge — building AI-native security tooling, embedding security into the development lifecycle at scale, and finding ways to make a small, highly capable team punch well above its weight. We're looking for an Engineering Manager to lead and grow the AppSec team. This is not a coordination role. You'll be leading a team of exceptionally senior and staff-level engineers who are deeply self-directed and technically excellent. To earn their trust and enable their best work, you'll need to be genuinely close to the craft — able to engage at depth on threat modelling, agentic security tooling, SDLC design, and application risk. You'll also own AppSec strategy and be accountable for how the function scales alongside a product organisation that is growing fast and leaning heavily into AI-assisted development. Important note: Anyone working as a manager within the Infosec team will need to follow the Infosec Team Management Tenets . Key Responsibilities: Lead, support, enable and grow the AppSec team — owning hirin

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate. Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Finance & Strategy team partners closely with Finance leadership and teams across Product, Engineering, Recruiting, Procurement, and Accounting to guide key business decisions. The team focuses on financial planning, investment analysis, and portfolio performance tracking to support strategic initiatives, including venture fund activities. The work centers on developing clear financial insights that help leadership understand performance trends and evaluate opportunities. The team values thoughtful analysis, clear communication, and strong collaboration across functions! As a Finance & Strategy Senior Analyst, this role supports venture fund initiatives through financial modeling, portfolio analysis, and planning and reporting processes. The position works closely with senior leaders to deliver data-driven insights that inform capital allocation and strategic priorities. Responsibilities span both structured financial reporting and flexible analysis across business areas. The role also contributes to improving financial processes through standardization and automation, along with advancing AI-driven workflow improvements! This role is based in our Menlo Park, CA