Senior It Support Engineer Jobs

About the Team ChatGPT is a rapidly evolving system: new capabilities ship continuously, product surfaces change quickly, and usage patterns shift week-to-week. Supporting that pace requires infrastructure that can handle real production constraints—high concurrency, unpredictable traffic patterns, complex dependency graphs, and frequent change. The ChatGPT Infrastructure team builds and operates the platforms that enable fast iteration without compromising performance or reliability. We design shared systems, data paths, rollout mechanisms, and reliability guardrails that teams rely on to ship changes to ChatGPT at scale. We focus on high-leverage infrastructure: primitives and “golden paths” that incorporate operational lessons as defaults, so engineers don’t need to rediscover failure modes, latency pitfalls, or integration issues each time they build something new. About the Role We’re hiring Senior and Staff Engineers to design and build infrastructure systems that underlie ChatGPT and multiply the effectiveness of teams building user experiences. This is not a support-only role. It’s a platform-building role: you’ll define interfaces, develop core abstractions, and create tooling to make safe, fast iteration the norm. Your work will reduce friction, prevent regressions, improve performance, and ensure systems scale gracefully as the product grows. Where You Can Have Impact You might work on one or more of the following areas (without being restricted to any single area): Platform foundations & frameworks: Core libraries, service frameworks, and shared components that standardize system building, integration, and evolution. Scalability & performance primitives: Patterns and infrastructure that reduce tail latency, improve throughput, and keep costs predictable as demand increases. Reliability guardrails: Mechanisms that prevent outages by design—rate limiting, load shedding, dependency isolation, backpressure, safe fallbacks, and robust regression contr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About The Team Global Innovation Center SE team (Presales): Over the last 3 years, Okta in Bangalore has fueled our growth around the world. The Global Innovation Center Presales team has been a crucial part of this growth. We are expanding this team made up of exceptional high-performing individuals. In this team, you will focus on being a customer-facing solution engineer crafting identity and security solutions for commercial segments in the US, ranging from digitally native start-ups to scaling SMBs. As a Solutions Engineer you will: Support our customers along their sales journey by showing them the value of the Okta technology through live demonstrations and sales presentations. Sell directly to IT managers, developers, product managers, and occasionally more senior executives across various industries.. Have a focus on our Okta Workforce Identity solutions and be able to model how this solution will support their current architecture requirements and use cases Execute well-defined, outcome-focused POCs Maintain a broad and deep technical understanding of the Okta product line and the underlying technologies and protocols Occasionally participate in local and regional events evangelising Okta as a presenter and an attendee. We are looking for: Ability to work in the EST Time Zone A minimum of 5 years of working experience in IAM or a related SaaS field as a pre-sales engineer. Expertise or hands-on experience in IAM, single sign-on, multi-factor authe

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE The largest, most demanding enterprises are starting to run on Baseten, and they arrive with a range of security, compliance, and procurement requirements. As a Senior Engineer on Baseten's enterprise engineering team, you'll build the capabilities that enable large organizations like Writer, HubSpot, and Notion to succeed on Baseten. Enterprise engineering authors the core building blocks, APIs, and user experiences powering the Baseten platform: identity and access management, billing, regional isolation, and self-hosted and single-tenant deployment options. This is deep product and systems work across the full stack, from designing authentication and authorization systems using standards like OAuth and OIDC to shipping the admin experiences enterprise IT teams use to manage their organization. EXAMPLE INITIATIVES Recent and upcoming work on the team: Fine-grained authorization for users, service accounts, and agentic workloads SSO and SCIM support, allowing customers to centralize and automate access to Baseten Expanding the billing platform to support evolving pricing models, advanced data exports, and controls to manage spend In-product management and enforcement of customer compliance requirements like data residency and HIPAA Securing network paths in and out of a customer's models with private connectivity and ingress and egress restrictions Allowing customers to run Baseten inside their own VPC, on-pr

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. SoFi Bank N.A. seeks Recovery Operations Senior Analyst in San Francisco, CA: Job Duties: Lead the ideation, process build-out, and execution of a robust control infrastructure for; Recovery operations, across the different operational streams. Partner with CCoE's Operations Risk Control team in drafting the framework for new controls and updating existing policies and procedures to align with the framework. Identify process and procedure issues, and areas of opportunity for introducing strong control risk management as it relates to Recovery Operations. Support the build out and deployment of a full set of operational control checks for the Internal Recovery Unit (IRU); Ensure adequate controls are present in all aspects of the IRU's operation; including monthly account assignment into the IRU, bi-weekly DSC scrub, settlement offering and arrangement, compliance with settlement break parameters, program completion and performance reporting. Develop and maintain robust monitoring and reporting capabilities to track the different streams of Recovery Operations across SoFi's lending businesses. Lead an internal monthly review of portfolio trends, control reporting, and engineering progress updates. Perform operational oversight of our Recovery vendors, requiring vendor staffing and process optimization discus

You will lead a small, hands-on engineering team building the secure, scalable Core Analytics Data Access Platform that accelerates Datadog’s Applied AI and analytics capabilities. The team owns the Data Access Platform — a unified interface that lets AI and analytics teams discover and self-serve production-ready datasets while abstracting underlying systems and embedding required legal and compliance guardrails. In this role you’ll own technical direction, contribute to design and code, and partner closely with Applied AI, Product Analytics, and internal platform teams to provide reliable datasets and APIs for model training and analysis. This role balances day-to-day engineering leadership with long-term platform planning. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead a Hands-On Engineering Team: Manage, mentor, and grow a small team of 2–4 data engineers (mix of senior and junior) across Paris and NYC, fostering technical excellence and career development. Own Technical Direction and Delivery: Define architecture, engineering priorities, and the team roadmap for the Data Access Platform, driving implementation of scalable, secure data pipelines and platform services. Contribute to Design and Code: Spend substantial time coding, reviewing, and shipping critical platform components to ensure performance, reliability, and operational excellence. Partner with Internal Stakeholders: Work closely with Applied AI, Internal Product Analytics, product managers, and platform teams to define data contracts, APIs, SLAs, observability, and curated analytical datasets. Ensure Data Security, Governance, and Reliability: Implement access controls, lineage, monitoring, and compliance guardrails to support safe model training and repeatable analytics workflows.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About The Team Global Innovation Center SE team (Presales): Over the last 3 years, Okta in Bangalore has fueled our growth around the world. The Global Innovation Center Presales team has been a crucial part of this growth. We are expanding this team made up of exceptional high-performing individuals. In this team, you will focus on being a customer-facing solution engineer crafting identity and security solutions for commercial segments in the US, ranging from digitally native start-ups to scaling SMBs. As a Solutions Engineer you will: Support our customers along their sales journey by showing them the value of the Okta technology through live demonstrations and sales presentations. Sell directly to IT managers, developers, product managers, and occasionally more senior executives across various industries.. Have a focus on our Okta Workforce Identity solutions and be able to model how this solution will support their current architecture requirements and use cases Execute well-defined, outcome-focused POCs Maintain a broad and deep technical understanding of the Okta product line and the underlying technologies and protocols Occasionally participate in local and regional events evangelising Okta as a presenter and an attendee. We are looking for: Ability to work in the EST Time Zone A minimum of 5 years of working experience in IAM or a related SaaS field as a pre-sales engineer. Expertise or hands-on experience in IAM, single sign-on, multi-factor authe

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Solution Engineer dedicated to one of Snowflake's most strategically important financial services customers. This is a named-account role where your entire focus will be a single global financial institution. You will be embedded in the technical relationship from day one, supporting the full sales cycle and post-sale expansion by delivering compelling demonstrations, running proof of concept engagements, and building the technical credibility that underpins every commercial conversation. Working alongside an Account Executive and supported by a Senior Solution Engineer, you will develop deep knowledge of the customer's data environment and use it to uncover and progress new use cases across the organisation. AS A SOLUTION ENGINEER AT SNOWFLAKE, YOU WILL: Support end-to-end technical sales engagements for a single strategic Global Account in financial services, from initial discovery and qualification through proof of concept delivery and technical close Build and deliver tailored demonstrations and solution presentations that connect Snowflake's platform capabilities to the customer's specific data challenges and business objectives Design and execute proof of concept engagements covering financial services use cases including risk analytics, regulatory dat

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As an Account Engineer , you’ll play a key role in delivering technical expertise and building relationships with prospects and customers as they explore the Snowflake AI Data Cloud. This is a fantastic opportunity to grow your career, develop your skills, and make an impact in a supportive and dynamic environment. You’ll work alongside experienced team members, contributing to a variety of customer engagements, from technical evaluations to inspiring future-state architectures. This role blends technical problem-solving, collaboration, and customer focus, making it an exciting step for someone looking to grow into a technical customer-facing role. What You'll Do: Support Customer Engagements: Assist in presenting Snowflake’s technology and vision to diverse audiences, from technical contributors to business leaders. Develop your skills in aligning technical solutions with business outcomes. Contribute to Technical Wins: Collaborate with customers to plan and execute technical evaluations and proof-of-concept demonstrations, supported by senior team members. Help tailor solutions to customer needs while learning how to communicate business value effectively. Learn & Build Relationships: Partner with customers and technical champions to foster trust and collaboration. Bu

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Advancing Healthcare Through Innovation At Baxter, we are deeply connected by our mission. Every role at Baxter contributes to improving outcomes for patients around the world. As a Senior Manager, Manufacturing Engineering, you will play a critical leadership role in driving manufacturing excellence, supporting new product introductions, and helping deliver life-saving medical products with quality, efficiency, and innovation at the center of everything we do. This is an exciting opportunity for a strategic and hands-on engineering leader who thrives in a fast-paced manufacturing environment and is passionate about leading teams, driving continuous improvement, and enabling operational success. What You’ll Be Doing Lead and develop a team with varied strengths of manufacturing engineers and technicians, supporting a collaborative, inclusive, and achievement-focused culture. Provide coaching, mentorship, and professional development opportunities to support team growth and engagement. Partner wit

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We're seeking a Staff Product Manager to own Flexport's Catalog, Search, and Booking roadmap within Commerce Tech. You'll work with two engineering teams and data science to improve the quality of our product catalog (~300k service offerings), ensure clients and operators can discover offerings effectively, and deliver a friction-free booking experience. This role's importance grows as Flexport exposes these functions directly to clients through our Instant Price & Book initiative. Gaps absorbed internally today must be hardened for external users who expect seamless experiences. Key Responsibilities - Own and drive the product roadmap for Catalog, Search, and Booking over a multi-year horizon, aligned to strategic company initiatives. - Lead cross-functional teams of engineers, data scientists, designers, and operations specialists across two engineering teams and partner dependencies. - Work directly with executive leadership and senior business stakeholders across all modes and geographies to secure buy-in for client-facing experiences. - Define end-to-end customer experience requirements, translating complex busin

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. At Flexport, we are building the unified Supply Chain Operating System for global trade. While traditional consulting firms deliver slide decks and walk away, Flexport’s Forward Deployed Consultants (FDCs) embed directly on the operational frontline alongside enterprise clients to architect, build, and deploy real-time supply chain solutions. Operating alongside a Forward Deployed Engineer (FDE), you are a senior technical subject matter expert sitting at the intersection of Operations Research, data science, supply chain strategy, and executive client delivery. You will embed with Fortune 500 retailers, high-tech manufacturers, and global brand leadership to audit complex logistics networks, identify multi-million-dollar cost leaks, and build executable optimization models that transform client supply chains. You will serve as the solution design lead across a set of Flexport capabilities: Order, booking, and shipment management Transportation planning, consolidation, and exception management Data integrations, workflow automation, and operational analytics You won't just analyze data in a vacuum: you will write Python scripts, design supply chain algorithms, whit

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skill

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are hiring a high-impact Technical Program Manager (TPM) to own end-to-end delivery health within a product area. This is a senior role embedded within a core product engineering group. You will partner with the Engineering Directors as your peer enabling engineering leaders to focus on technical quality while the TPM will own planning, governance, and stakeholder visibility and be the critical link ensuring our roadmap commitments translate into high-quality, enterprise-ready releases. You will operate at the intersection of Product, Engineering, Platform, Support, and Go-To-Market teams, and be directly accountable for delivery predictability, release readiness, dependency management, and executive visibility. This role demands a combination of strategic systems thinking

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Washington, D.C. What you’ll do as a Senior Solutions Engineer, Public Sector Federal Locations: Washington, DC; US Remote What you'll do as a Principal Public Sector Architect, Federal. As a Principal Public Sector Architect you understand your customer’s scope and mission. You have a deep understanding of key drivers for the technology decisions in large government and education and how those drivers support their goals. You

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Global Product Strategy & Operations team is a small, high impact team. We help run the Global product organization, which is responsible for helping Stripe and our users expand globally. Our team works cross functionally within the Global Product and across most of Stripe’s teams. We develop the long-term strategic plan for Global, drive an operating model that allows the Global organization to operate at scale, and design and incubate high impact 0→1 initiatives. Whatever it is, we work on what will move the needle most for Stripe. What you’ll do In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems that benefit our users. Specifically: Work on cross-cutting company strategy projects and collaborate with teams to implement changes; Partner directly with senior leaders and cross functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs; Drive analysis and research to help inform our overall strategy and make the right growth decisions for global products, including local payment methods; Help shape the product roadmap for the Stripe’s APAC business through robust gathering of competitive intelligence, user insights, and data analysis; Advise Product, Engineering, GTM & cross-functional leadership teams on where resources should be deployed to maximize long-term strategic value; Partner with Finance to