Senior Manager Customer Support in Pune

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies . They wo rk directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers . F rom streamlining administration and management of sales commission to designing your sales compensation plan , o ur Customer Operations team ensur es customers get the most value from our platform in optimizing every dollar spent on sales compensation. What you'll be doing: Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas: Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support) Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform. What you'll be doing: Reporting to the Senior Manager of Customer Operations, the Incentive Compensation Associate (known internally as Customer Operations Associate) will be contributing in the following areas: Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support) Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes. Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation Build strong working relationships with key customer stakeholders, ens

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

Location Details: Pune At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join Our Team GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. Our Domains Investor team is looking for a senior software engineer to join us in building and improving the Domain Investing experience at GoDaddy. As a senior software development engineer, you will work in a scrum team assisting with user stories for a full stack, customer-facing product team responsible for GoDaddy's aftermarket domain services. We are seeking to scale out our services globally and make them as mobile responsive as possible. What you'll get to do... Contribute to building and improving backend services and APIs for GoDaddy’s domain investing platform Support development of responsive, customer-facing features, with opportunities to work across the full stack Write scalable, reliable, and cloud-ready code following engineering best practices Participate in debugging and solving well-defined technical problems within the team’s scope Collaborate in an Agile environment, contributing to testing (unit/functional) and iter

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager 1. Overview This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray. 2. Role • Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations. • Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning. • Conduct demos and office hours to guide users through Jira workflows and integrations. • Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha • Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements. • Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards. • Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation. • Maintain Confluence pages for s

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: The Transfer Solutions team was created to establish Mastercard as the frontrunner in the fast-evolving real-time payments space, and to position Mastercard to be able to incubate the development of new payment flows. The team is responsible for designing, building, and operating the technology that powers Mastercard’s next generation payment applications – Domestic, Cross Border and Bill Payments. Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building & scaling products & applications that transform payments of any typ

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Job Summary We are seeking a experienced Oracle DBA to manage and optimize our Oracle E-Business Suite 12.1.3 environment, with a roadmap to upgrade to 12.2 or migrate to Oracle Cloud. The ideal candidate will have deep expertise in Oracle database administration, EBS application support, and performance tuning, along with familiarity in tools like SharePlex and Hyperion. This role is critical to supporting financial closure cycles and ensuring database reliability and performance. Key Responsibilities: Administer and maintain Oracle EBS R12.1.3 environments, including patching, cloning, backups, and upgrades. Lead and support the upgrade path to Oracle EBS 12.2 or migration to Oracle Cloud Infrastructure (OCI). Support month-end, quarter-end, and year-end financial closure activities, ensuring system stability and performance. Perform database cloning for development, testing, and troubleshooting purposes. Troubleshoot and optimize SQL queries and PL/SQL code for performance and reliability. Monitor and optimize database performance, availability, and scalability. Manage concurrent managers, workflow serv

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Responsibilities: Design and develop control‑plane and system services for a firewall platform, operating above the networking dataplane (OSI Layer 3+). Build and maintain management interfaces and APIs , including configuration frameworks, CLI, secure access (SSH), logging, and diagnostics. Implement security services such as authentication (SAML), guest access, SSL/TLS handling, and certificate lifecycle management . Develop embedded services for content filtering , including URL categorization, reputation, and rating systems, along with SNMP/telemetry support. Lead efforts in licensing systems , vulnerability remediation, and secure architecture in collaboration with cross‑functional teams. Requirements: 8+ years of experience in C/C++ systems development for embedded platforms, security appliances, or network operating systems. Strong hands‑on expertise with configuration frameworks, service APIs, CLI development, logging systems, and secure remote access (SSH) . Solid understanding of L3–L7 networking and security concepts , including SSL/TLS, au

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Role Overview: We are seeking a Senior Director of Software Engineering to lead the architecture, development, and global scale-out of our Security Service Edge (SSE) platform. This role is responsible for building and evolving our cloud-native security platform that delivers comprehensive protection across users, devices, applications, data, and network traffic — spanning branch, hybrid, multi-cloud, and internet environments. The ideal candidate is a seasoned engineering leader with deep expertise in distributed systems, cloud-native architecture, and enterprise security platforms. You will shape the long-term technical strategy, drive execution excellence, and build a high-performing engineering organization in India that supports a globally deployed SaaS platform. Key Responsibilities: • Define and execute the long-term engineering roadmap for the SSE platform aligned with business objectives. • Build, mentor, and scale high-performing engineering teams. • Establish strong architectural governance, engineering best practices, and quality standar

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Software Engineer - Systems Integration We are seeking a highly motivated Integration Engineer to design, develop, test, and maintain scalable integrations between critical enterprise systems like Oracle ERP, Salesforce, Snowflake, Agile PLM, etc. The ideal candidate will have 5+ years of hands-on experience with systems and data integration across a variety of platforms and protocols. Responsibilities: Design, implement, and maintain robust, scalable integration workflows between critical enterprise systems supporting Finance, Sales, Marketing, HR, Engineering, IT, etc Partner with Business and IT stakeholders to implement integration capabilities, data transformations and enrichment, error handling, re-startability, and system monitoring Monitor integration jobs for performance and errors; perform troubleshooting and issue resolution Continuously monitor and address optimization opportunities toward simplification and efficacy Assist with security and compliance requirements related to data handling, including secure file transfers and encryption practices Implement and support

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Roles & Responsibilities Design, deploy, and manage AWS cloud infrastructure and Kubernetes (EKS) environments. Build, maintain, and optimize GitLab CI/CD pipelines for automated deployments. Implement DevSecOps best practices, including infrastructure security, vulnerability management, and compliance controls. Monitor, troubleshoot, and improve platform reliability, performance, and scalability. Deploy and manage cloud-native applications, databases, and supporting services. Collaborate with development teams on architecture, deployment strategies, and production readiness. Drive infrastructure automation using Infrastructure as Code (Terraform). Support incident management, root cause analysis, and operational excellence initiatives. Mandatory Requirements 5+ years of hands-on DevOps/DevSecOps experience in production environments. Strong expertise with AWS services including EKS, EC2, S3, CloudFront, WAF, Lambda, and VPC. Minimum 3+ years of Kubernetes experience, preferably Amazon EKS. Hands-on experience building and managing GitLab CI/CD pipelines. Strong Linux administration and troubleshooting

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Senior Product Manager for Customer Identity & Access Management (CIAM), you will own the roadmap for how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. You will lead the identity product area end to end — authentication, authorization, and the full user lifecycle — balancing strong security and regulatory compliance with a frictionless experience across Zinnia’s products. You will partner closely with Engineering and Security, and work across Zinnia’s Product Organization to keep the identity experience aligned with company strategy while delivering measurable value. WHAT YOU’LL DO: Own the CIAM product roadmap and strategy spanning consumer (policyholder), partner (distributor/agent), and workforce identity across Zinnia’s platform. Lead the product direction for core identity capabilities — authentication (SSO, MFA, passwordless, adaptive/risk-based), authorization (RBAC/ABAC, fine-grained and delegated access), and the full user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning). Set standards and technical direction around modern identity protocols (OAuth 2.0, OpenID Connect, SAML, SCIM) in partnership with Engineering and Architecture. Drive build-vs-buy and platform decisions for identity providers and services, and own the integration strategy across Zinnia products. Balance security, privacy, and usability — re

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Product Manager for Customer Identity & Access Management (CIAM), you will help shape and deliver how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. Working alongside senior product leadership, you will own the backlog and delivery for parts of the identity product area — authentication, authorization, and the user lifecycle — balancing security and compliance with a smooth user experience. You will partner day to day with Engineering and Security to turn requirements into shipped features. WHAT YOU’LL DO: Own the product backlog and contribute to the CIAM roadmap across consumer (policyholder), partner (distributor/agent), and workforce identity. Write clear requirements and user stories for identity capabilities - authentication (SSO, MFA, passwordless), authorization (RBAC/ABAC, delegated access), and the user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning). Work with Engineering and Architecture on identity protocol decisions and implementation (OAuth 2.0, OpenID Connect, SAML, SCIM). Contribute to build-vs-buy and platform evaluations for identity providers, and help maintain the integration approach across Zinnia products. Balance security, privacy, and usability — helping reduce friction while protecting against account takeover, credential stuffing, and abuse. Partner with Security, Risk, and Compliance to en

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Senior Technical Program Manager – Software & Hardware What You’ll Do The Senior Technical Program Manager will work with globally distributed cross-functional teams of Product Management, Software, Hardware, QA, Sales, Marketing, and others to plan, execute, and launch new SonicWall software and network security products. You are responsible for managing the product lifecycle from concept to market launch while maintaining program schedules, budget, scope, and quality. This includes working with external labs and internal teams to achieve regulatory and other government/security certifications. This position reports to the Director of Program Management and is located in Pune, India. Who You Are You are an authority in the development and manufacturing of cybersecurity software and hardware appliances in the network security field. You are a leader who steers a cross functional team to achieve a common set of goals. You possess: Strong program management skills in the definition, planning, executi

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Role Overview We are seeking a highly skilled and visionary Senior Principal Engineer to lead the architecture, design, and development of our next-generation Enterprise Wireless Access Point (AP) solutions. In this role, you will define the software architecture for state-of-the-art Wi-Fi 6, 6E, and Wi-Fi 7 access points. You will bridge the gap between low-level silicon firmware and high-level cloud management platforms, ensuring our APs deliver enterprise-grade performance, seamless roaming, high security, and cloud-driven scalability. If you have deep expertise in embedded Linux, 802.11 protocols, and cloud-managed networking, we want you on our team. Key Responsibilities Technical Leadership & Architecture End-to-End Architecture: Own the software architecture, design, and delivery of advanced Wi-Fi features from silicon SDK integration up to cloud-managed provisioning systems. Enterprise Wi-Fi Evolution: Design and develop advanced features utilizing Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 standards to deliver enterprise-grade performance. Advanced Wireless Feature Design: Architect and implem