Senior Manager It Operations Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Identity & Access Management Analyst Join our dedicated 3-person Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover, and leaver processes, handle incoming access requests, administer privileged access, and support access reviews and audit evidence that keep us compliant. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. In this hands-on operational role, you will quickly broaden your scope into application onboarding, connecting new tools with Single Sign-On (SSO) and automated user provisioning (SCIM). You will collaborate closely with IT Operations, Security, and application owners across the business, all while receiving support from senior team members on more complex work. What You’ll Be Doing Access Administration & Ticketing: Serve as the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals, and access provisio

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Join our Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst, you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover and leaver processes, handle incoming access requests, administer privileged access, and run and improve our access review programme, working with system owners to confirm who should have access, and with auditors to evidence that it is right. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. This role needs both sides. You will configure access, troubleshoot sign-in issues and grow into application onboarding with Single Sign-On (SSO) and automated user provisioning (SCIM). Just as much of your week will be spent working with people: walking system owners through access reviews, agreeing who should have access to what, answering auditors' questions, and keeping HR Ops in step on starters and leavers. We are looking for someone who is as comfortable leading a conversation with a system owner or auditor. You will have support from senior team members on more complex work. What You'

Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed. TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive Datadog product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth. Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery. Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition. Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter. Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale thei

Principal Consultant (Senior Manager) – Operational Resilience & Cyber Risk Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Build resilience where it matters most across cyber, technology, and third-party risk The Role Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing Finance, Risk, Regulatory & Financial Crime (FRRF) capability. In this senior role, you'll lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA while driving the design and implementation of robust resilience frameworks. You'll play a key role in shaping client strategy, leading transformation programmes, and contributing to capability growth. You'll also leverage approved AI tools and AI-enabled ways of working to enhance analysis, accelerate insight generation, and improve delivery while applying responsible AI practices and appropriate human oversight. What You'll Do Lead operational resilience assessments, scenario testing, and control implementation programmes, identifying opportunities to leverage AI-enabled workflows and automation to strengthen resilience outcomes. Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks, translating regulatory expectations into practical transformation strategies and sustainable operating models. Oversee cyber risk, third-party risk, and vendor resilience assessments, using AI-enabled analytics where appropriate to strengthen risk identification, prioritisation, and decision-making. Design and implement governance models, dashboards, Important Business Services (IBS), Impact Tolerance (ITOL), and reporting frameworks, ensuring robust governance, validation, and oversight where AI-assisted tools are utilised. Lead cyber and technology resilience transformation initiatives, including tooling, cloud security, and control enhanceme

Principal Consultant (Senior Manager) – Operational Resilience & Cyber Risk Location: Edinburgh or Glasgow (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Build resilience where it matters most across cyber, technology, and third-party risk The Role Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing Finance, Risk, Regulatory & Financial Crime (FRRF) capability. In this senior role, you'll lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA while driving the design and implementation of robust resilience frameworks. You'll play a key role in shaping client strategy, leading transformation programmes, and contributing to capability growth. You'll also leverage approved AI tools and AI-enabled ways of working to enhance analysis, accelerate insight generation, and improve delivery while applying responsible AI practices and appropriate human oversight. What You'll Do Lead operational resilience assessments, scenario testing, and control implementation programmes, identifying opportunities to leverage AI-enabled workflows and automation to strengthen resilience outcomes. Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks, translating regulatory expectations into practical transformation strategies and sustainable operating models. Oversee cyber risk, third-party risk, and vendor resilience assessments, using AI-enabled analytics where appropriate to strengthen risk identification, prioritisation, and decision-making. Design and implement governance models, dashboards, Important Business Services (IBS), Impact Tolerance (ITOL), and reporting frameworks, ensuring robust governance, validation, and oversight where AI-assisted tools are utilised. Lead cyber and technology resilience transformation initiatives, including tooling, cloud secu

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you eager to make an impact in a fast-paced, agile environment? Do you have strong experience in operational risk and controls, model risk, and reporting, along with analytical and interpersonal skills and knowledge of Single-Family Acquisitions (SFA) or mortgage markets? If you are curious, passionate about learning, and customer-focused, apply for the Operational Risk Senior Manager to help lead SFA Risk Management. Our Impact: As part of Freddie Mac’s Single Family Acquisitions (SFA) organization, Operational Risk Management (ORM) drives consistency, transparency, and effectiveness in nonfinancial risk across multiple domains, including People, Reporting, Transaction and Execution, Information, Technology, Third Party, Operational Resiliency, Model, and Physical Security and Safety Risks. This role will focus on Model risk including Model Development, Implementation, Performance, Use, and Governance risks. The role will also support Artificial Intelligence (AI) risk assessments. ORM integrates: Risk and control evaluations across the Single Family Acquisitions Division Management reporting Coordination and escalation management Your Impact: As a SFA ORM Senior Manager, each workday is unique. Your impact will focus on the following key activities: Evaluate and report on operational risks, controls, issues, and policies/procedures. Document operational risks and controls as part of risk an

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Manager, Service Now Platform to join our team. This is a hybrid (San Jose, CA) or remote role, reporting to the Director, IT Applications in the IT Corporate Apps department. In this position, you will lead the architecture, engineering excellence, and team development for our ServiceNow ecosystem while defining and executing the strategy to adopt cutting-edge AI capabilities that drive operational efficiency. What you’ll do (Role Expectations) Establish and enforce strict out-of-the-box design standards, reusable integration patterns, and platform guardrails to minimize technical debt and ensure zero-disruption platform upgrades Define and execute the strategy for adopting modern ServiceNow AI capabilities—including Now Assist, Generative AI, and AI Agents—to automate business processes and reduce operational overhead Drive a high-velocity development model utilizing Agile practices

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do We are looking for Senior Manager, Anaplan to join our Anaplan Delivery Team! The Senior Manager, Anaplan will design best-in-class Anaplan solutions that meet the tailored needs of our clients. You will develop and cast the technical vision to internal model building consultants, and most importantly, to our clients, as we work to deliver the best possible solution to their challenges. Your design will account for data sources, integration layers, the underlying Anaplan model architecture, and the user interface, and you will have the opportunity to coach and train others along the way! Ideal candidates will be able to: Work as a Solutions Architect and lead the end-to-end design of an Anaplan Model Ability to run a project utilizing the Agile Implementation Methodology Ability to effectively communicate with client team and in client facing roles across various time zones based on client location Ability to work in Hybrid model (WFH and Office) Strong sense of responsibility and positive attitude Clear ability to teach both clients and internal resources with no prior Anaplan knowledge how to build a model. Guide a customer to enhance their process utilizing both Anaplan expertise and Subject Matter Expertise. Ability to have difficult conversations with a customer about scope and timeline in order to ensure the project timeline is

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. As a Senior Manager in Data Solutions, you'll own delivery quality and client relationships across multiple Snowflake-led engagements, provide technical direction to Solution Architects and project teams, and contribute to growing the practice's capability, accelerators, and market presence. This is a hands-on delivery leadership role with escalation ownership, and people development across a portfolio of projects. Responsibilities Delivery & Client Ownership Own delivery quality, timelines, and technical direction across multiple concurrent Snowflake engagements Serve as senior escalation point for client stakeholders on architecture, delivery risk, and scope issues Review and approve solution architecture and design decisions made by Solution Architects/Team Leads on assigned accounts Manage senior-level client relationships, including steering committee/status reporting and expectation management Identify delivery risks early and drive corrective action across accounts Pre-Sales & Account Growth Lead technical pre-sales for larger or more complex opportunities: estimation, scoping, solutioning, and orals/proposal defense Identify account growth and cross-sell opportunities within existing client relationships Partner with sales and other practices on solution plays, RFP responses, and multi-service proposals People Leadership Manage, mentor, and develop a t

MongoDB is hiring a Senior Manager, M&A Integration to help build and run the operational backbone for how MongoDB integrates its acquisitions, translating each deal thesis into a durable business outcome. As the Senior Manager, M&A Integration, you’ll help ensure acquisitions are integrated successfully and that the value outlined in each deal is realized. You may provide input during diligence to help flag integration risks, and you will lead integration planning and execution from LOI through post-close for assigned deals, reporting to the Chief of Staff to the CFO and partnering closely with our Corporate Development team. You'll coordinate across every functional team involved in a deal — Legal, HR, Finance & Accounting, IT, Go-to-Market, Marketing, and Product & Technology. You and the Chief of Staff together will support the Integration Management Office (IMO): defining workstreams, building the master integration plan, and supporting governance cadence for each deal. This is a hands-on execution role with real ownership of individual deal integrations. You’ll help build out MongoDB’s integration playbook – standard plans, checklists, templates – turning deal-by-deal efforts into more consistent, repeatable practices alongside the Chief of Staff. This role is ideal for someone who has led M&A integration workstreams before and knows how to bring structure to the ambiguity of a newly closed deal. You know how to drive cross-functional execution without formal authority, operate with autonomy within a defined framework, move fluidly between Day 1 planning, synergy tracking, and status reporting, and take ownership of outcomes rather than waiting to be told what to do. This role may flex across multiple concurrent deals depending on the pace of acquisitions. This role can be based in New York City, Austin, or Palo Alto for our hybrid working model or remotely in the United States. What You'll Do Integration Strategy & Planning Partner wit

About the Team You will join the Fulfilment and Experience (F&E) team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users. From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match. About the Role This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building. What You Will Do Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise Post-order experience — returns, refunds, and how fast/painlessly they resolve Customer support — treating support volume as a signal to fix root causes, not just a queue to clear The fast delivery network bet — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers) What You Will Need B.Tech/MBA from a premium institute preferred 5–8 years overall experience; 2+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferre

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. This role is field based, and you will be out and about in the field in the Oklahoma, NW AR and Central AR markets working with your team and meeting members face to face. You must reside in the Oklahoma City, OK area or be willing to relocate. In this field position, you will; coach, mentor, educate, motivate and train a team of sales individuals. The Senior Manager, Medicare Sales, must have a solid understanding of the market they serve, how to resolve operational problems and provide creative solutions to increase sales while following CMS guidelines. This role also involves cultivating, maintaining, and building relationships with Humana’s customers, both internal and external business partners, along with the community we serve through telephonic, virtual, and face-to-face interactions with individuals and groups. Other responsibilities include developing marketing budgets, and looking for branding opportunities. Benefits include: Medical, Dental, Vision, and a variety of other supplemental insurances Paid Time Off (PTO) and Paid Holidays 401(k) retirement savings plan with a company match Tuition reimbursement and/or scholarships for qualifyi

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Senior Manager, Accounts Payable & Freight Audit As Flexport expands its footprint across APAC, we are looking for a Senior Manager, Accounts Payable to lead the region's AP function through this growth. This role is focused on operational excellence and AI-enabled transformation: the ideal candidate combines deep AP domain expertise with the ability to identify, build, and deploy practical automation and agentic AI solutions that materially improve efficiency, accuracy, and scalability. This is a hands-on leadership role that blends people management, cross-functional strategy, and technical fluency in AI-driven process design. You Will Drive strategic initiatives from problem definition through execution, stakeholder alignment, measurement, and adoption. Identify, evaluate, and prioritize AI-enabled opportunities that improve AP automation growth, operating efficiency, customer experience, and scalability. Build, test, and help deploy practical AI agents and agent-based workflows, with a focus on process optimization and measurable business outcomes. Provide in-depth analysis and insights to advise senior management and executives when making critical busines

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. At Appian, we’re passionate about technology—we love making it, and we love using it. Joining Appian Engineering offers you the opportunity to learn in an environment that prizes cross-functional collaboration and is deeply committed to your professional growth. We aim to revolutionize the way people work by building a platform so intuitive that our customers can truly thrive. In the Senior Manager of Software Development role, you will provide technical leadership for a specific product area while directly driving the professional development of the engineers on your team. Key Responsibilities: The ideal candidate will manage development teams, oversee architecture decisions, and ensure scalable, high-quality delivery aligned with business objectives. This leader is expected to guide software engineers through solving ambiguous and complex problems. They will champion an AI-first approach and bring deep experience in migrating and modernizing legacy applications using cloud-native, modular architectures and emerging technologies. We are looking for someone with an established background in delivering highly scalable systems and a strong operational track record while working across multiple teams. This role provides the autonomy and ownership needed to innovate and solve the industry's most difficult problems. Leadership & Team Management Passion for mentoring and developing engineering talent: Lead and mentor a team of developers, architects, and analysts. Set very high standards for the team and in hiring talent. Manage end-to-end

We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. Check out some of our customer stories here . At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: As a Senior Manager, Enterprise Customer Success (Japan), you will lead a high‑performing team of Enterprise Customer Success Managers responsible for driving strategic value, adoption, and expansion across Datadog’s largest customers in Japan. You will combine strong people leadership, deep enterprise customer success expertise, and nuanced understanding of the Japanese market to build long‑term partnerships with C‑level stakeholders and accelerate Datadog’s growth in the region. Lead, grow, and develop a team of Enterprise Customer Success Managers supporting Datadog’s strategic and global accounts in Japan, including recruiting, onboarding, performance management, and ongoing coaching. Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market, ensuring proactive adoption, value realization, and renewal across complex, multi‑product deployments. Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO, CTO, Heads of Infrastructure/DevOps, Security leaders) at Fortune 1000 companies and leading Japanese enterprises, aligning Datadog to their business and technology priorities. Oversee the