Senior Manager Process Excellence Jobs

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion. About the Team Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion. About the Team Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Design & Research org is a team of ~100 designers, researchers, and content experts dedicated to making grocery shopping effortless for everyone across our four-sided marketplace. The Fulfillment team sits at the heart of the Instacart experience, owning the key moments that determine whether an order goes right — from the moment a customer places an order to delivery at their door. We're looking for a Senior Product Designer to own key Order Quality design work, partnering closely with 3+ product managers and their engineering teams across some of the most complex and high-visibility problem spaces at Instacart. This role is a rare opportunity to make a deep, measurable impact on an experience that touches every Instacart customer and, in many cases, our Shopper experience as well. About the Job Own key Order Quality design initiatives end

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Design & Research org is a team of ~100 designers, researchers, and content experts dedicated to making grocery shopping effortless for everyone across our four-sided marketplace. The Fulfillment team sits at the heart of the Instacart experience, owning the key moments that determine whether an order goes right — from the moment a customer places an order to delivery at their door. We're looking for a Senior Product Designer to own key Order Quality design work, partnering closely with 3+ product managers and their engineering teams across some of the most complex and high-visibility problem spaces at Instacart. This role is a rare opportunity to make a deep, measurable impact on an experience that touches every Instacart customer and, in many cases, our Shopper experience as well. About the Job Own key Order Quality design initiatives end

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Truveta was born in the Pacific Northwest in the USA and has employees who live across the country. As we expand our global footprint with a new presence in Hyderabad, India, we’re building a world-class team to help us scale this mission and Clinical Intelligence and AI Evaluation is at the heart of everything we do. This job requires daily onsite work at our headquarters in Hyderabad, India. This Opportunity Join the founding team of the Truveta India Development Center (IDC) and play a pivotal role in shaping its future. As one of the initial members, you'll help build and scale a high-impact organization while contributing to products and platforms that advance healthcare through data and AI. This is a unique opportunity to influence both the technical direction and the culture of a growing global engineering hub. This highly visible position will report to our Director of Clinical Intelligence and AI Evaluation team directly and will collaborate closely with engineers, product managers, designers, and ML teams across geographies. Who We Need Truveta is rapidly building a talented and diverse team to tackle complex healthcare domain data and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while h

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Backend Engineer on the Gitaly team, you’ll help build GitLab’s Git data storage tier, a standalone product that provides reliable, secure, and fast access to Git repositories through application programming interfaces (APIs) and storage operations. You’ll work at the boundary between GitLab and Git to make repository access performant and dependable for GitLab.com , self-managed customers, and GitLab Dedicated. Our work spans distributed storage, repository management, high availability, performance, observability, and operational excellence. We’re currently building the next generation of source co

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Job Description Senior Software Quality Engineer Summary Do you want to shape how quality is built into PlayStation® peripherals and firmware, not just verify it at the end? Join the team crafting thoughtful test strategies for PlayStation® Link™ devices. Your work will directly support product performance, stability, and the overall player experience! We're growing the Quality Engineering team and looking for a senior engineer who enjoys owning test strategy for complex features, bringing clarity to unclear requirements, and helping the engineers around them grow. This role combines hands-on testing with technical leadership. You'll lead planning and testing for major features, partner with developers and product teams to build in quality early, and mentor other QEs as they develop. We value curiosity, continuous learning, and a thoughtful approach to quality at every stage. Responsibilities We test early, often, and across teams to help catch issues before they reach customers. • Own test strategy and test plans for major features, including end-to-end flows, and turn unclear requirements into concrete coverage • Lead test plan walkthroughs with developers, product managers, and other partners ahead of key release

Senior Software Engineer, Cloud Services Description - Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role As a Senior Software Engineer, Cloud Services, you will create scalable, reliable backend systems that support HP IQ's mission to transform the way people work. We value how we work as much as what we deliver. Our journey of continuous learning and evolution requires a flexible and resilient services platform that fosters innovation, experimentation, and adaptation. To enable this, we focus on designs and tools rooted in strong engineering principles like abstraction, composition, virtualization, automation, and iterative development cycles. What You Might Do Design, develop, and maintain backend services and RESTful APIs using Java and Spring Boot. Write clean, efficient, and well-tested code following established best practices. Collaborate with frontend developers, product managers, and other engineers to deliver end-to-end features. Integ

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach . Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. What you'll do: Operational Management Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets. Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches. Monitor agent status in real-time to maximize productivity and reduce idle time. Analytics & Reporting Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies. Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness. Risk & Compliance Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws. Partner with Risk stakeholders to establish control inventories, descriptio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. As a Senior Solutions Engineer for Observe, you will play a critical, highly-visible, role within our organization, serving as the primary technical resource for our Sales team. You will be responsible for driving the technical closure of sales opportunities by demonstrating the value of Observe to prospective customers. This role requires a blend of deep technical knowledge, strong presentation skills, and a customer-focused approach. KEY RESPONSIBILITIES: Technical Discovery and Presentation: Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements. Tailor and deliver compelling product demonstrations and technical presentations that showcase how our solution addresses their needs. Proof of Concepts (POCs): Design, scope, and manage te

The Opportunity We’ve built out a best-in-class data asset and AI tools about businesses in the US. We are continually expanding our data coverage to ensure our product is a one-stop-shop for KYB, onboarding, assessing fraud risk, creating and managing sales/marketing campaigns to US businesses. We need to ensure we are constantly keeping an eye out for new data sources that will enhance our product, as well as ensuring every data partnership we use today continues to add value. What You'll Do We’re looking for someone who will anticipate Enigma’s data needs based on the company strategy and near term goals. You’ll source new data partners to strengthen Enigma’s data assets and overall product, both opportunistically and as requested by internal product and engineering teams. You’ll be responsible for the management and ongoing growth of our internal source of truth data. You’ll also be responsible for evaluating the data quality of new partners’ data and owning the integration of that data. You’ll manage relationships with data partners - all the way from sourcing data, negotiating contracts and managing data budgets to assessing data partner performance and negotiating renewals. You’ll collaborate with Legal, Finance, Product and Engineering. This is a role with a high-level of accountability. You will need to anticipate the data needs of internal teams well before they need the data to make sure they are not blocked. You’ll need to drive forward conversations and evaluations with data partners, even when these are not high priority in the near term for other stakeholders. We Are Looking for Someone Who Is fluent in SQL, passionate about analyzing data, and knows the difference between data that only looks good in a sample and data that holds up once it’s in production. Has very strong negotiating chops - you understand how to “give and take” to get the best deal Is an expert at relationship management Operates with a sense of urgency and perseveres through

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Role The Women’s Technical Design team is committed to providing the best client experience by creating well-fitting, high-quality products across an inclusive size range (Core, Plus) by utilizing client feedback and data to inform fit choices every day. We are looking for a Senior Technical Designer who enjoys weaving creative problem solving with technical accuracy and a strong understanding of apparel fit, construction, pattern making and grading to own at least two product categories and ensure fit and quality standards are well-executed and consistent across all styles. This role serves as a technical expert and builds close relationships with cross-functional team members and external vendors, impacting the business by maintaining product consistency, driving speed to market, and translating client feedback into product action plans and long-term fit improvements. Senior Technical Designer will also use strong technical judgment to independently identify fit and construction issues, anticipate potential production risks, and drive solutions through to resolution. This site-based position at our headquarters in San Francisco, CA requires regular on-site presence (5–9 days/month). Responsibilities: Manage multiple/complex product category fit sessions, ensuring style and fit intent are executed to Brand guidelines across owned categories while maintaining category quality, construction standards, and fit/pattern blocks. Establish and maintain consistent fit standards, pattern bloc

Senior SRE Reliability Engineer Location: New York, NY (Hybrid) / Remote Department: Engineering The Role Flowcode is seeking a Senior Site Reliability Engineer (SRE) to work on reliability and infrastructure efforts across our platforms. This role will help grow and drive our infrastructure strategy, operational rigor and observability while building and supporting the systems and tooling required to support Flowcode’s continued growth. As an individual contributor within our engineering organization, you will develop and operate scalable cloud infrastructure, establish best practices around deployment and reliability, and partner closely with engineering teams to ensure systems are scalable, resilient and observable. What You’ll Do Reliability & Infrastructure Improve system availability, scalability, and resilience across Flowcode's platforms Own key pieces of our EKS-based infrastructure end-to-end Contribute to incident response and postmortems, turning findings into durable fixes Support engineering teams with infrastructure questions, escalations, and day-to-day unblocking Cloud & Platform Engineering Manage and scale our core AWS footprint (EKS, VPC, RDS) through Infrastructure as Code (Terraform) Enhance disaster recovery and failover mechanisms to protect mission-critical workloads Collaborate with product engineering to streamline and optimize internal developer experience CI/CD & Deployment Automation Design and scale deployment pipelines using GitHub Actions Expand GitOps practices and tooling through ArgoCD Facilitate secure delivery with automated validation and progressive rollout strategies Observability & Monitoring Oversee and optimize the organization's monitoring, logging, and alerting infrastructure Develop high-signal metrics, tracing, and visualization dashboards while minimizing operational noise Establish and monitor Service Level Objectives for managed platform components Qualifications Required 4+ years of profession

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Hasbro and Wizards of the Coast, we harness the power of imagination and connection to create unforgettable experiences. We create entertainment that inspires creativity, sparks passion, forges friendships, and fosters communities around the globe. In every pursuit, our mission is to inspire a lifetime love of games. Whether it's through the strategic depth of Magic: The Gathering®, the rich storytelling of Dungeons & Dragons®, or our AAA digital game studios, we build worlds that bring people together, spark creativity, and fuel adventure. As we continue to grow and explore new realms, we're seeking passionate, curious, and innovative minds to join the adventure. We are hiring a Senior Attorney to support our first-party video game studios and serve as the primary deal lawyer for outbound licensing of iconic Wizards and Hasbro IP into digital games worldwide. This role will manage a team of two: one attorney and one paralegal. It will cover an important and growing portfolio. The goal is to deliver excellent legal service to client teams and build outstanding video game experiences for players worldwide. This role reports to the VP of Legal for Wizards of the Coast. This role is currently based at our Renton, WA office and requires onsite work 3 days per week, currently Tuesday - Thursday. What You Will Do as a Senior Attorney : Structure and negotiate agreements across: outbound licensing for partner-developed digital games (mobile, PC, and console), co-development, work-for-hire, publishing, and external dev