Senior Manager Process Excellence Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale. About the Role As a Research Engineer focused on Safety, you’ll be responsible for making Decagon’s AI agents safe, reliable, and controllable, from evaluation through production. You’ll identify real-world failure modes and build the models, evalua

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of institutional trading as part of the Institutional Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Senior Staff Software Engineer on the Exchange team, you'll set the architectural direction for the matching engine, order management, market data, and unified trading systems that clear billions of dollars in daily volume. You'll operate as the most senior technical voice across multiple teams, making the calls on latency, correctness, and resilience that everything else depends on. It's a rare chance to shape a trading platform from the ground up, with the ownership of a startup and the reach of Coinbase. What you'll do: Own the technical strategy and architecture for a core Exchange domain, driving multi-quarter initiatives from ambiguity through incremental milestones to delivery. Lead the design of ultra-low-latency, event-sourced trading systems spanning matching, risk, and market data across cloud and colocated environments. Drive cross-team technical alignment across Exchange, Prime, and Derivatives, securing commitment from senior engineering and product leadership. Set and inspect the quality bar across teams - deterministic testing, failover design, incident leadership, and operational standards for 24/7 markets. Maintain si

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role The Streaming team owns the full-stack infrastructure powering the video experience for over 1.4M Verkada cameras. We take on complex streaming challenges to deliver live and recorded video with unmatched speed, reliability, and security. By continually advancing our technology, we ensure that every frame—whether live or months old—is always available instantly, seamlessly, and securely. As a Frontend Engineer (Video Streaming) , your work will directly shape how millions of people rely on video every day to stay safe. You’ll own the web frontend streaming experience, ensuring that videos play seamlessly with industry-leading reliability and security. At the same time, you’ll help simplify our streaming stack and ship features like History Player Search . What You'll Do Lead development of core frontend features across our dashboard

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote -United States or Canada About the role Sardine sits on one of the richest behavioral datasets in fraud and risk: device intelligence, behavior biometrics, session telemetry, payment events, and consortium signals that we leverage to fight fraud across hundreds of fintechs and banks. We are looking for an applied research scientist that brings their expertise in deep learning and foundation models to take this to the next level. We are looking for an experienced ML applied scientist that can combine foundation model expertise with rich non-text sequential da

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Infrastructure Lead on the Exchange team within Institutional , you'll own the network infrastructure, deployment, and operational tooling behind a unified trading platform that runs across cloud and on-prem/colocated venues. This team powers the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. You'll keep latency-sensitive, multi-node trading environments fast, reliable, and easy to build on, shaping trading infrastructure from the ground up with the ownership of a startup and the reach of Coinbase. What you'll do: Own, operate, and optimize resilient, ultra-low-latency networks and physical data-center infrastructure supporting institutional trading, market data, and exchange connectivity across cloud and on-prem environments, including racking, cabling, cross-connects, and vendor coordination. Design and maintain routing, traffic-segmentation, and multicast market-data architectures using BGP, OSPF, VRFs, PIM, IGMP, and high-availability platforms such as Arista MLAG, Cisco vPC, and VRRP. Deploy and operate firewalls and secure connectivity across Fortinet and Palo Alto platforms, including IPsec VPNs, SSL VPNs, and third-party connections. Drive observability and operational excellence through SNMP, gRPC telemetry, latency and packet-loss analysis, microburst detection, and network automation usi

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Architect and optimize high-impact Salesforce engineering solutions that directly power Everpure's global go-to-market engine. In this senior IC role, you will solve complex architectural and data challenges, balancing declarative and programmatic development to drive operational velocity across our GTM ecosystem. Working closely with cross-functional business stakeholders, enterprise architects, and engineering peers, you will own the end-to-end design of scalable enterprise solutions that eliminate process bottlenecks, elevate system performance, and maintain flawless data integrity across the Everpure Platform. WHAT YOU'LL DO Architecture & Scalable Engineering: Design, build, and deploy end-to-end Apex code, Lightning Web Components (LWC), and complex flows to automate key business operations, accelerating enterprise Quote-to-Cash cycles and CPQ performance. Ecosystem & API Integration: Architect scalable REST/SOAP API integrations, oAuth implementations, and AppExchange products connecting Salesforce with third-party systems to ensure secure, real-time data flow across our global go-to-market infrastructure. System Health & Continuous Improvement: Proactively resolve complex technical bottlenecks, monitor system stability, and drive modern CI/CD release management using GitHub and AI-assisted coding technologies to maximize platform uptime and developer velocity. Cross-Functional Leadership: Partn

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the strategic evolution of Everpure’s enterprise quote-to-cash ecosystem as a Senior Salesforce Developer. In this role, you will architect, build, and optimize complex Salesforce and Zuora Billing/CPQ solutions that accelerate our revenue operations and eliminate business bottlenecks. You will solve variable technical challenges, design robust APIs, and partner directly with cross-functional leaders in Finance, Sales Operations, and IT to deliver seamless subscription and billing processes. WHAT YOU'LL DO Architect Scalable Quote-to-Cash Workflows: Design, code, and deploy custom Apex, Lightning Web Components, and automated flows on the Everpure Platform to optimize quote creation, product rate plans, subscriptions, and billing renewals. Drive Strategic Enterprise Integrations: Build and maintain high-performance REST/SOAP API integrations and AppExchange connections between Salesforce, Zuora, and enterprise systems to ensure fault-tolerant data synchronization and security. Optimize Operational Efficiency & System Health: Identify process bottlenecks, perform root-cause debugging, monitor performance metrics, and participate in production support to ensure high availability and seamless data integrity across ecosystem solutions. Lead Modern Engineering Practices: Establish best practices for change management, GitHub version control, deployment pipelines, and the utilization of AI-assisted coding tool

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Software Engineer on the Sharing team, you will build the foundation that powers how millions of users capture, share, and discover content on Roblox Moments. You will work across the stack to deliver high-performance experiences, from client-side user flows to the backend systems that serve billions of contents each day. You will partner closely with product and other engineering teams to define architecture, improve reliability, and drive measurable impact on engagement and content growth. This role is ideal for engineers who thrive on building scalable, developer facing and user-facing products that blend technical depth with creative impact. You Will: Design and build engaging, high-performance content creation/sharing and consumption experiences across Roblox Moments Own projects end to end, from design and architecture to launch and iteration, driving measurable impact on user engagement and content quality. Collaborate with engineers across product, safety, and infrastructure teams to define best practices and align on scalable solutions. Identify gaps in performance, testing, and experimentation workflows, and lead improvements that make the team mo

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About this role We’re looking for a Senior Transaction Monitoring and Fraud Framework Specialist at Pleo in the first line of defence (1LoD). You’ll be the architect of our defence strategy across transaction surveillance and fraud, with a clear focus on leading innovation and embedding AI into how we detect, investigate, and prevent financial crime. This isn’t a purely reactive role. Within our Financial Crime Framework & Innovation team, you’ll run cross-functional projects that bring together Financial Crime Operations, Engineering, 2LoD, and leadership to design controls and processes that scale. You’ll translate emerging threats and regulatory expectations into practical, automated, and measurable interventions and controls — including the thoughtful use of AI tools to improve decision quality, reduce manual effort, and

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Buscamos uma pessoa Senior Data Modelling / Dataverse Specialist com sólida experiência em modelagem de dados e desenho de soluções baseadas no Microsoft Dataverse . Essa pessoa terá papel estratégico na definição de modelos de dados corporativos, garantindo que as estruturas sejam escaláveis, consistentes e alinhadas aos processos de negócio. Também atuará em parceria com arquitetos, desenvolvedores, analistas e stakeholders para estabelecer padrões de governança, qualidade e evolução dos dados. Principais responsabilidades Projetar e evoluir modelos de dados conceituais, lógicos e físicos. Definir tabelas, atributos, chaves, relacionamentos e regras de integridade no Microsoft Dataverse. Traduzir processos e requisitos de negócio em modelos de dados claros, reutilizáveis e escaláveis. Avaliar decisões de modelagem considerando desempenho, segurança, extensibilidade e manutenção. Desenvolver modelos de relacionamento para cenários complexos e integrações entre diferentes domínios. Apoiar iniciativas relacionadas a Knowledge Graphs , ontologias, taxonomias e dados semânticos. Contribuir para a arquitetura de plataformas de dados e para a integração entre Dataverse, sistemas corporativos e outras fontes de dados. Definir padrões, convenções e boas práticas para modelagem e gerenciamento de dados. Estabelecer controles e métricas de governança, qualidade, consistência e rastreabilidade dos dados. Identificar redundâncias, inconsistências e lacunas nos modelos existentes, propondo melhorias. Criar e manter documentação técnica, glossários, dicionários de dados e diagramas de relacionamento. Facilitar discus

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Buscamos uma pessoa Power Platform Developer Senior com sólida experiência prática no desenvolvimento de soluções utilizando a Microsoft Power Platform , especialmente em ambientes nos quais o Microsoft Dataverse atua como camada central de dados. Essa pessoa será responsável por transformar necessidades de negócio em aplicações escaláveis, seguras e de fácil manutenção, trabalhando em colaboração com arquitetos, analistas e stakeholders de diferentes áreas. Principais responsabilidades Projetar, desenvolver, testar e manter soluções utilizando Power Apps , incluindo aplicativos Canvas e Model-driven. Criar e otimizar automações, aprovações e fluxos de trabalho com Power Automate . Configurar tabelas, colunas, relacionamentos, regras de negócio e demais componentes do Dataverse . Definir modelos de dados que atendam aos requisitos funcionais, de segurança, desempenho e escalabilidade. Integrar soluções da Power Platform com múltiplas fontes de dados, sistemas corporativos, APIs e serviços Microsoft. Implementar controles de acesso utilizando funções de segurança, equipes, unidades de negócio e demais recursos da plataforma. Apoiar a definição da arquitetura técnica e das melhores práticas de desenvolvimento e governança. Diagnosticar problemas, otimizar aplicações e garantir a qualidade das soluções entregues. Documentar componentes, integrações, regras de negócio e decisões técnicas. Colaborar com arquitetos, analistas, desenvolvedores e stakeholders de negócio durante todo o ciclo de vida das soluções. Utilizar ferramentas assistidas por inteligência artificial para acelerar atividades de desenvolviment

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is building the data and AI platform for the agentic enterprise. Enterprise Apps & Agentic Systems is applying that same standard internally by redesigning business domains from first principles and turning high-value workflows into software-defined, AI-native products. We are hiring a Sr. Director to make Finance, OTC, Revenue, People, and Legal domains more agentic. This leader will own the product and engineering strategy across the portfolio, moving beyond application management to deliver intelligent products that understand context, act across systems, operate within guardrails, and involve people when judgment is required. This leader will work directly with business executives to identify the work that should be eliminated, redesigned, or delegated to software. They will build the teams, product model, technical foundations, and operating mechanisms needed to move quickly from opportunity to production and deliver measurable business impact CORE MISSION: Transform enterprise operations across Finance, People, and Legal by redesigning end-to-end workflows into AI-native products rather than adding incremental features to legacy apps. Combine domain expertise, enterprise data, workflow automation, autonomous agents, and controls into a coherent operating

We are looking for a Senior Network Engineer to take ownership of key areas of MongoDB's global network infrastructure. You'll design, deploy, and troubleshoot network and VPN solutions, including Palo Alto Prisma Access at global scale, partner with InfoSec to harden network security, and mentor engineers across the team. This role combines deep hands-on networking expertise with the judgment to prioritize and communicate risk and strategy to stakeholders. What You’ll Do Own the design, deployment, and operation of MongoDB's global network infrastructure Cisco Meraki, including routers, switches, firewalls,access points and IOT sensors Lead the rollout and ongoing management of Palo Alto Prisma Access as MongoDB's SASE , in partnership with InfoSec Administer and evolve MongoDB's network authentication stack, including RADIUS implementations (EAP-TLS, PAP, RadSec and Mac Authentication), ensuring secure and reliable network access Partner with InfoSec to implement and continuously improve network security controls, including VLAN configuration, firewall rules, DNS, DHCP, and IDS/IPS solutions Design and deploy network infrastructure for new and existing global office sites, partnering with Real Estate, workplace, AV, and Physical Security teams Serve as a senior technical escalation point (L3) for complex network issues across the organization Build automation to reduce manual network operations work and improve reliability and observability Act as a technical advisor for MongoDB's relationships with ISPs, hardware, low voltage cabling and other network vendors Mentor engineers across the team and contribute to a culture of technical excellence and self-service Responsibilities Ensure MongoDB's global network infrastructure and VPN remain fault tolerant, reliable, secure, and scalable as the company grows Reduce risk and technical debt across network, security and remote access solutions Communicate network strategy, risk, and incidents clearly to technical and non

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We're looking to speak with candidates based in São Paulo for our hybrid working model. As an ideal candidate, you will have 8+ years of pre-sales experience with enterprise software and technical aptitude Working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) Experience with scalable and highly available distributed systems 2+ years of software development experience Excellent presentation and communication skills The ability to travel up to 50% A Bachelor’s degree or equivalent work experience As an ideal candidate, you may also have Experience selling databases and/or deploying applications with any of the major cloud providers Experience with database programming and data modelling Knowledge of modern technologies - their function and integration requirements - e.g. Spark, cloud storage/streaming, API mgmt, Kafka, serverless. A cloud provider certification A MongoDB Certification What you do at MongoDB You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making t