Senior Process Excellence Analyst Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Solution Sales Engineer (Strategic Accounts) Secure Every Identity, from Human to AI Agent About the Role At Okta, we believe that identity is the foundation of security and digital transformation. As a Senior Solutions Engineer, you will be the trusted technical advisor to our largest, most complex enterprise customers and a critical driver of our sales organization. We are looking for a highly strategic Pre-Sales professional whose consultative expertise, emotional intelligence, and enterprise sales acumen are their defining strengths. While technical agility is required, your primary focus will be owning the technical sales cycle by anchoring technical features to positive business outcomes. You will partner closely with Enterprise Account Executives to uncover top-of-mind business challenges—specifically around mitigating risk, reducing costs, and driving operational efficiency. By establishing value-based conversations, you will prove how Okta’s independent, neutral, and end-to-end identity platform can transform their architecture and secure the "Tech Win" on large-scale deals. What You'll Be Doing Master the Discovery Process: Leverage exceptional active listening to dig deep into customer pain points. You will uncover the 'why' behind the initiative, focusing on how Okta's vast pre-built integrations and scalable architecture can solve their most complex, diverse environmental challenges. Navigate Complex Organizations: Translate

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Role Overview As the Okta Research & Design (ORD) Jira Owner & Administrator , nested within the Technical Program Management (TPM) organization, you will define and execute the strategy for how ORD plans, tracks, and reports on engineering work within the full toolchain of Atlassian Jira, Jira Advanced Roadmaps (Plans), Confluence, Rovo, and AI integrations. In this role, you act as a critical bridge between product & technical leadership, agile teams, and cross-functional business units — translating methodology, best practices, and process frameworks into practical workflow improvements that accelerate delivery and reduce manual overhead for a 1,000+ person engineering, product, and design organization. By optimizing tooling configurations, automating reporting, and eliminating fragmented management processes, you will directly accelerate ORD’s developer velocity and strengthen operational efficiency. Core Responsibilities 1. Platform Ownership & Strategic Tooling Direction Strategic Vision: Define, implement, govern an AI-led strategy for utilizing Jira for product planning, tracking, and reporting tooling that supports end-to-end portfolio tracking from high-level corporate objectives down to sprint-level stories. E2E Ecosystem Management: Complete ORD ownership of the toolchain (Jira, Jira advanced Roadmaps, AI integrations, Confluence), overseeing architecture, schema updates, workflow management, screen/notification schemes, cu

We are seeking a dynamic, operational leader to join our Care leadership team as the Senior Director, International Customer Care . In this role, you will shape the long-term, global care strategy for our rapidly expanding international customer base. We are looking for a humble, empathetic, and data-driven people leader who encompasses Toast’s Values and has deep experience building and leading large teams in a fast-paced customer success/support environment. The ideal candidate will have the executive presence to implement a clear vision, drive continuous process improvements, and inspire a high-performing international organization. If you are passionate about customer advocacy, operational rigor, and leading teams through international growth, read on! A day in the life (Responsibilities) Strategic Leadership: Define and execute the international support strategy aligned with company growth objectives, regional customer expectations, and product complexity. Team Scaling & Development: Lead, inspire, and develop a diverse, high-performing international team. Actively recruit and build a strong talent pipeline, while providing mentorship to subordinate leaders to maintain a robust culture of career development and succession planning. Operational Excellence: Own and continuously improve global KPIs, including CSAT, NPS, response/resolution times, SLA compliance, and cost-per-case efficiency across international markets. Process & Tool Optimization: Design and optimize tiered support models, coverage structures, and escalation frameworks. Implement best-in-class tools and automation (AI-assisted workflows, self-service, knowledge bases) to scale support effectively. Executive Engagement: Serve as the senior point of escalation for strategic international accounts. Build trusted, transparent relationships with senior customer stakeholders and work directly with customers when needed to ensure an exceptional experience. Cross-Functional Collaboration: Partner

Become a part of our caring community Humana is transforming its marketing organization to better attract and engage members through data-driven, technology-enabled, personalized communications. As Humana’s in-house agency, the Creative and Content organization is a dedicated creative collective that supports the business and brand by creating meaning, shaping choice, and inspiring change through brand expression. As part of the Account team within Marketing’s Creative and Content organization, the Senior Account Manager plays a pivotal role in advancing enterprise creative excellence and driving business value through integrated marketing campaigns. This role leads content and creative strategy across brand systems, translating business objectives and audience insights into compelling campaign strategies that deliver measurable results. Key Role Functions Lead the development and execution for a diverse brand portfolio, including acquisition and engagement marketing initiatives across all media channels Foster strong, cross-functional partnerships with internal agency teams, marketing colleagues, and external agencies Oversee customer-centric campaign strategies and guide conceptual milestones Utilize performance marketing expertise and research insights to deliver impactful creative solutions Leverage business, industry, and competitive knowledge to generate innovative ideas supporting strategic business and marketing growth Ensure all work aligns with brand and business strategies, maintaining quality and integrity in execution Collaborate consistently with team members throughout the work process to deliver creative solutions that are on strategy, on time, and within budget Ensure work aligns with brand

Job Description Citi is evolving its current commerce offerings and branching into new avenues of growth by offering merchants access to high value cardmembers across Citi’s digital properties and partner placements. By combining Citi’s scale, trusted customer relationships, and real purchase insights, the business delivers advertising that is relevant to customers and drives measurable, incremental impact for advertisers. We're building Citi Commerce from the ground up, and we're looking for a programmatic media subject matter expert who knows how to translate client objectives into flawless campaign execution. Someone who is equally comfortable setting a long-term team vision and rolling up their sleeves on technical requirements, and who takes pride in building campaigns that perform, scale, and evolve with the market. If you've spent your career working in large-scale programmatic media teams and you're ready for the challenge of a lifetime, this is the role. The Senior Programmatic Media Manager will play a critical role in executing and scaling Citi Commerce operations, reporting directly to the Programmatic Media Group Manager. This individual will own campaign execution excellence, drive process rigor, and help build the operational foundation required to support rapid growth across Citi’s commerce media platform. T

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transaction Management Lead – RTX Account Integrated Account | Multi-Geography | M3 Position Overview The Transaction Management Lead owns transaction management delivery across RTX's ~80MM SF global portfolio, spanning multiple business units. The role drives portfolio strategy and upstream planning ahead of transaction execution, coordinates Leasing Advisory brokers and Work Dynamics TM teams to deliver integrated solutions, and ensures governance, process consistency, and operational excellence across the account. This role operates in a strategy first, fast-paced client environment with evolving priorities and technologies. The ideal candidate is a strategic, data-driven advisor who builds strong executive relationships, leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects. Leadership Leads transaction management across the ~80MM SF global portfolio, spanning multiple business units Leads a team of transaction managers and cross-functional teams across dispersed markets Coordinates activity across Leasing Advisory brokers and Work Dynamics TM teams to deliver integrated solutions Attracts

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The Senior Director, Applied AI Solutions, leads the applied AI function within the AI Research Center (ARC), part of Gilead’s Clinical Data Science (CDS) organization in Drug Development. As CDS’s center of excellence for applied AI, this leader is accountable for the technical and product path from a prioritized AI use case defined by CDS functional organizations to a trusted, reusable capability in production — spanning discovery, experimentation, technical validation, first production release, adoption support, and measured value. The ownership model is deliberate. Business ownership of priorities, requirements, funding, process change, and workflow outcomes remains with the CDS and Develo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Platform Engineer Overview: The Middleware team is responsible for ensuring the stability, availability, and performance of critical payment and enterprise platforms. This role provides operational support across middleware technologies and business-critical services, contributing to platform reliability, incident resolution, change implementation, and continuous service improvement Role: Provide primary support for Middleware Production Platform Administration (PPA) activities. Participate in an on-call support rota, including weekday and weekend coverage. Support and implement live production changes in accordance with established change management processes. Partner with the Operations and Platform Administration (OPA) team to deliver BAU operational activities. Monitor, troubleshoot, and resolve production incidents to ensure service availability and performance. Support critical payment and integration platforms, ensuring operational excellence and adherence to SLA commitments. Contribute to operational documentation, knowledge sharing, and process improvement initiatives. All About You: Experience supporting enterprise middleware and production platforms in a mission-critical environment. Knowledge of Oracle WebLogic Server administration and support. F

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. In November 2023 we launched our non-food retail offering, Deliveroo ‘Shopping’, where we work with large and small merchants. We oversee all operations within the grocery and retail ecosystem, ensuring stores are equipped to receive and efficiently process orders. Our solutions empower stores to manage orders seamlessly through multiple channels, including our in-house app, API integration, and devices pre-installed with our software. Additionally, we provide tools to maintain and update product catalogs, ensuring accurate inventory for consumers. The technology we’ve developed enables our partners to pick the correct items swiftly while keeping inventory data current, optimizing both efficiency and accuracy. We’re looking for a Senior Software Engineer to join our London (Hybrid - 3 days from the office) team. In this role, you’ll help us improve code structure and architecture while leading team project planning to maximise efficiency and reliability across our production systems. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing Here’s what your day-to-day might look like: Drive Technical Excellence: Improve code

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The Senior Director, Applied AI Solutions, leads the applied AI function within the AI Research Center (ARC), part of Gilead’s Clinical Data Science (CDS) organization in Drug Development. As CDS’s center of excellence for applied AI, this leader is accountable for the technical and product path from a prioritized AI use case defined by CDS functional organizations to a trusted, reusable capability in production — spanning discovery, experimentation, technical validation, first production release, adoption support, and measured value. The ownership model is deliberate. Business ownership of priorities, requirements, funding, process change, and workflow outcomes remains with the CDS and Develo

We anticipate the application window for this opening will close on - 28 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we push the limits of what technology can do to make tomorrow better than yesterday and that makes it an exciting and rewarding place to work. Medtronic Cardiac Rhythm Management (CRM) Patient Care Systems (PCS) organization develops the next generation medical technologies that alleviate pain, restore health, and extend life for millions of patients across the world. Join the PCS Software data services leadership team, where our charter is to build and develop high-performing data engineering teams to ensure products and programs are appropriately resourced and ensure continuous improvement in technical capability, process and compliance within our software ecosystem—including Information Systems Shared Services. We seek a highly motivated, accountable software leader who is passionate about improving reliability, performance, scalability, and cost efficiency of data services. This leader will foster a culture of continuous learning, innovation, accountability, and collaboration that advances engineering excellence, supports clinicians, and improves patients’ quality of life. In this role, you will lead the data services software organization. As a Senior Manager, you will own multi-year plans to build and develop high-performing team

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Key responsibilities - • Lead Procure to Pay and Billing functions, oversaw vendor master management, invoice processing, order management, contract generation, billing, and inventory processes from the WPP SSC India. Supervised P & L management, billing operations, and proactively sought opportunities for business expansion. • Lead a team of 100+ FTEs. Managed team operations, fostered employee development, engaged stakeholders, and ensured service delivery excellence. Nurtured a culture of excellence and accountability within the team, provided mentorship, coaching, and professional development opportunities to enhance skill sets and drive career progression. Streamlined business processes and documentation, including the establishment and monitoring of KPIs and metrics. Continuously monitored SLAs, conducted team presentations, and spearheaded process quality enhancement initiatives. • Identify and implement automation solutions to optimize processes, reduce turnaround time, and enhance efficiency. Solicited feedback from internal and external stakeh

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Manager Software Engineering to join our team. This is a Hybrid (3 days in office, San Jose, CA) role, reporting to the Director Engineering in the Exposure Management & Security Operations department. This role leads and grows a team of engineers to deliver high-quality, scalable products in a security-focused environment, driving both team performance and department-wide engineering excellence. They combine hands-on technical credibility with people leadership including developing talent, mentoring, removing roadblocks, and holding teams accountable to commitments. This manager partners with product and engineering leadership to shape strategy, improve processes, and ensure the platform can reliably process petabytes of data for our customers. What you’ll do (Role Expectations) Build, grow, and develop a high-performing engineering team by developing quality engineers, conducting meani

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo powering decision-making across our 3 sided marketplace. We’re looking for a Senior Data Scientist to join our London team (working hybrid, 3 days in the office). In this role, you’ll drive high-quality decision-making to maximise impact. We’re hiring multiple Senior Data Scientists across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, remit and team. About Our Data Science Organisation We have an outstanding Data Science organisation, with a mission to drive the highest quality decision-making across our marketplace. We work throughout the company, in product, operations, and platform teams and are uniquely placed to use data to help make better decisions and improve data literacy across Deliveroo. We are great communicators, and move fast to serve our customers a little better every day. Our community is highly active, with guest lectures, study groups, mentorship programmes and a robust technical review process. Data Scientists can progress equally as IC leads or managers. Our data scientists come from all kinds of backgrounds but have excellence in common. Many are formally trained in data science, many are not. What You’ll Be Doing Here’s what your day-to-day might look like: Proactive Impact Delivery: You will independently identify, define, and deliver impactful work that aligns with business goals and metrics, operating with

Professional Services Senior Project Manager (German Speaking) Location: The Netherlands (Remote) Department: Professional Services (PS) Language Requirements: German Speaking. About the Job Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realization, and operational efficiency. You will own high-stakes client engagements end-to-end, bringing deep project management expertise to solve problems on the ground and drive customer outcomes with minimal oversight. About You As a Senior Project Manager in our PS Organisation, you will drive impact primarily through hands-on delivery excellence, leadership, and practice enablement. 1. Client Delivery Excellence ● Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments. ● Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets. ● Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously before they escalate. ● Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third- party partners. ● Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives. 2. PMO & Process Opti