Senior Product Support Engineer Jobs

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team in Tokyo, reporting to the Manager of Product Support within the Customer Success Organization. Our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. What you’ll do (Role Expectations) Provide phone and email consultation to independently debug complex security and network problems for Tier III support Partner with Engineering to assist customers with testing or troubleshooting efforts Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations teams Who You Are (Success Profile) You thrive in amb

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Manager, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential. What you’ll do (Role Expectations) Provide second line consultation to independently debug complex security and network problems Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams Develop department training programs and mentor engineers on advanced troubleshooting and cas

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. Creators are the engine of Roblox. When something breaks for them, whether it is a broken publish flow, a payout that didn't land, an asset that won't upload, how quickly and how well we resolve it directly shapes whether they keep building with us. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Senior Product Support Specialist on our Safety Ops Team, you’ll own the hardest escalations end to end, drive root cause analysis with engineering and product partners, and then close the loop by turning what you learn into support content that scales for both our human agents and our automated support experiences. Additionally, you will serve as a product expert working closely with the Product Support Management team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You'

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an Escalation Engineer - DLP to join our team. This is a hybrid capacity based in Bangalore role, reporting to the Senior Manager, Product Support in the Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction. What you’ll do (Role Expectations) Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently Perform detailed root cause analysis to identify underlying issues and implement long-

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution Reproduce cust

Work Flexibility: Hybrid Stryker is seeking a Senior Product Safety Engineer who is passionate about developing safe, high-quality medical devices, enjoys solving technical problems while collaborating with cross-functional teams. This role offers an opportunity to build expertise in product safety during medical device development. What You Will Do: Work with Research and Development (R&D) teams to define and implement a product safety program plans for large, complex development programs for the Product Engineering business unit within Stryker Instruments.​ Creates product safety test plans and ensures that the plans can be completed and meet the needs of 3rd party certifier’s requirements with respect to our internal product safety testing. Apply advanced circuit and electrical system test methods Conduct or design prototyping and bench testing Conduct problem solving, identify potential solutions, and evaluate them against component and sub-system requirements Conduct research and studies to support product design Translate design inputs to engineering specifications and produce component and sub-system level designs Independently create or refine engineering documentation, such as the Design History file What You Need (Required Qualifications): Bachelor's degree in EE or related discipline and 2+ years of work experience Preferred Qualifications (Strongly Desired): Working knowledge of electrical design process, electrical components, and manufacturing methods Ability to interpret, analyze, and test electrical designs Proficiency with design and concept generation CAD, CAE, or simulation tools Ability to apply analysis tools and statistical methods Knowledge of system components a

About Us: Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come. The Role We're hiring a Senior Product Designer to own and shape key product experiences at Future. This role will define how people interact with their health—designing the systems, workflows, and product interfaces that power the Future platform. This is a true ownership role. You'll partner closely with Product and Engineering to define the experience, not just execute it. Future sits at the intersection of AI, human expertise, and behavior change—creating a unique design challenge that blends consumer product craft with intelligent systems. Responsibilities Design core product experiences across onboarding, training, coaching, and long-term engagement Translate product strategy and user needs into user flows, wireframes, and high-fidelity designs Ensure a cohesive, intuitive, and motivating end-to-end user experience Design with a systems mindset across consumer experience, expert workflows, and AI systems Develop scalable design patterns and frameworks that support product growth Partner closely with Product Managers and Engineers from discovery through launch Contribute to product thinking and help define what we build—not just how it looks Ensure high-quality implementation through close collaboration with engineering Use product metrics, user feedback, and experimentation to iterate and improve Use AI tools to accelerate workflows and help shape AI-driven product experiences How You’ll Go About It Balance strategic thinking with fast, iterative execution Take ownership of problem spaces with autonomy and accountab

About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the role We’re looking for a Product Marketing Manager, Advertising to help bring together advertiser insights, market understanding, and product knowledge to inform positioning, support product priorities, and execute go-to-market initiatives that drive adoption and measurable business impact. You’ll work closely with Product, Engineering, Sales, and Partnerships to understand advertiser needs, translate complex AI capabilities into clear customer value, and bring new products and features to market. This role is ideal for someone who combines strong analytical thinking with hands-on execution, can independently drive clearly scoped workstreams, and is eager to grow their strategic ownership in a fast-moving environment. In this role, you will: Contribute to the product and marketing strategy for a defined area of OpenAI’s advertising business in partnership with senior product marketers and cross-functional partners. Build an understanding of advertisers through customer research, market analysis, and competitive insights, identifying opportunities to improve positioning, adoption, and the customer experience. Develop and maintain positioning and messaging for assigned products or fe

Senior Software Engineer, Product Frameworks The Product Frameworks team’s goal is to make product engineers and AI agents more effective building software with Asana's product frameworks. We’re looking for a Senior Software Engineer to modernize our custom, home-built frameworks and lead them toward industry-standard, open-source best practices. Your work will empower our product engineering organization to build and ship with high velocity within an evolving multithreaded agentic world. You will identify friction points in our proprietary systems and architect new approaches that are easier, safer, and AI-native. You will use AI to work more effectively and build the foundation for both product engineers and AI agents working with our frameworks. This role is based in our New York City office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What You’ll Achieve Modernize and iterate on Asana’s custom, home-built frameworks to align with modern industry standards. Leverage AI agents to speed up migrating from Asana’s legacy systems to modern open-source frameworks. Partner with product engineering teams to identify opportunities to speed up development at Asana, and adopt modern best practices across Asana's monorepo. Support product engineering teams through office hours and presentations on our frameworks. About You 5+ years of experience in software engineering, or equivalent practical experience. Comfortable transitioning between different areas of a large codebase. Interested in using AI agents to migrate legacy systems to open source best practices. A collaborative approach to accelerating development cycles through agentic workflows (ex: Claude Code, Cursor). You value learning so

As a senior product consultant , you combine deep Demand Planning expertise with hands-on implementation experience to help evolve OMP's Demand Planning solution. You'll work closely with customers, solution architects, implementation consultants, and product teams to support advanced Demand Planning functionality, pilot implementations, and complex business scenarios. By bringing insights from the field back into Product Development, you'll help shape future product enhancements and support the successful rollout of new capabilities across our customer base. You are responsible for: Growing deep expertise in OMP's Demand Planning solution and related business processes. Supporting strategic customer projects involving advanced functionality and pilot implementations. Acting as a subject matter expert for complex Demand Planning challenges. Supporting solution architects and implementation consultants with specialist knowledge. Representing customer and implementation feedback towards product management and development. Contributing to best practices, training, and knowledge sharing within the Demand Planning domain. Collaborating with product managers, architects, and developers to shape future product enhancements. Your team As a Senior Product Consultant Demand Planning, you’ll join our Product Development organization. Product Development consists of specialized teams that focus on a specific domain such as demand and supply planning, user experience, data science, integration, solvers, and more. These teams drive our product road map, share OMP’s vision and expertise and create smart, robust, and scalable software solutions that solve our customers’ complex supply chain planning challenges. About you Essential talents and qualifications: Master's degree in Engineering, Business Administration, Supply Chain Management, Applied Economics, Com

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Our EPD Recruiting team builds the teams that build Plaid. We partner with leaders across Product, Engineering, and Design to deliver thoughtful, candidate-first processes and continually raise the bar for how we scale. Within that, our team owns Product and Design recruiting. We are responsible for delivering world-class talent through pragmatic, data-informed, and principle-aligned recruiting practices that help Plaid scale with intention. We are hiring a Senior Product Sourcer to support Plaid’s growing Product organization. Product Managers at Plaid are builders, thinkers, and connectors who shape how millions of people experience financial freedom — and this role is key to bringing that talent in. As a senior sourcer, you will partner closely with Product leaders and recruiters to drive the top of funnel strategies for specialized and niche Product searches. You will own the research,, manage pipelines, guide hiring teams, and provide data-driven insights that help leaders make smarter hiring decisions. This is a high-impact, high-visibility opportunity where your work will directly influence how Plaid builds its product organization and scales to meet ambitious goals. Respon

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Counsel focused on consumer products, you will act as a key advisor and first point of legal contact to support our product and engineering teams in building the future of the Roblox platform. Our mission as Product Counsel is to become product experts and to provide thoughtful and effective legal advice to help our business teams succeed. To accomplish this, we work closely with other members of the legal team and collaborate with a wide range of cross-functional teams to identify risks while maintaining a keen sense of business judgment. This role is dedicated to providing strategic legal advice on consumer facing products. The role requires application of complex, evolving legal frameworks to new and innovative products and services. This is a gr

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our EPD Recruiting team builds the teams that build Plaid. We partner with leaders across Product, Engineering, and Design to deliver thoughtful, candidate-first processes and continually raise the bar for how we scale. Within that, our team owns Product and Design recruiting. We are responsible for delivering world-class talent through pragmatic, data-informed, and principle-aligned recruiting practices that help Plaid scale with intention. We are hiring a Senior Product Sourcer to support Plaid’s growing Product organization. Product Managers at Plaid are builders, thinkers, and connectors who shape how millions of people experience financial freedom — and this role is key to bringing that talent in. As a senior sourcer, you will partner closely with Product leaders and recruiters to drive the top of funnel strategies for specialized and niche Product searches. You will own the research,, manage pipelines, guide hiring teams, and provide data-driven insights that help leaders make smarter hiring decisions. This is a high-impact, high-visibility opportunity where your work will directly influence how Plaid builds its product organization and scales to meet ambitious goals. Responsibilities: Build a

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You have experience supporting technology in a startup, high-growth, or enterprise environment. You combine exceptional white-glove customer service with strong technical expertise, a passion for solving complex problems, and a continuous improvement mindset. As a Senior IT Support Engineer, you’ll serve as a senior technical expert, driving improvements across endpoint management, workplace technology, and the Digital Employee Experience (DEX). You’ll combine hands-on technical support with automation, AI, operational excellence, and process improvement to keep employees productive and successful. You lead by example through clear communication, strong documentation, technical expertise, and a customer-first approach. What You Will Work On Technical Support & Operations Serve as a senior technical expert for complex endpoint, operating system, networking, and workplace technology issues. Engineer, maintain, and continuously improve endpoint technologies, operating system configurations, and workplace technology to enhance reliability, security, and employee productivity. Deliver exceptional white-glove technical suppo

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience with Terraform Experience with major