Senior Product Support Engineer Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Fleet Management team, you will lead the systems that provision and rebuild Roblox's global fleet across bare metal and cloud. This team owns provisioning, and MAPI, the global Machine API that turns raw capacity into production-ready infrastructure in minutes, across hundreds of thousands of machines on-prem and cloud environments, including new GPU and new AI infrastructure. You will shape the technical direction for this critical compute platform and unify diverse hardware and environment-specific workflows behind MAPI and drive large-scale maintenance operations like firmware updates and hardware tuning. You will: Lead the Machine Bootstrap pod in building and evolving provisioning and fleet management at massive scale. Ship fleet-wide maintenance operations (BIOS updates, firmware updates, configuration changes) to hundreds of thousands of machines through MAPI. Drive best-in-class provisioning performance, minutes to fully rebuild a machine from scratch. Evaluate and integrate new hardware platforms including GPU servers and AI accelerators into the provisioning pipeline. Collaborate across Compute, Networking, and Cloud teams on the full machine l

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Responsibilities: Design and develop control‑plane and system services for a firewall platform, operating above the networking dataplane (OSI Layer 3+). Build and maintain management interfaces and APIs , including configuration frameworks, CLI, secure access (SSH), logging, and diagnostics. Implement security services such as authentication (SAML), guest access, SSL/TLS handling, and certificate lifecycle management . Develop embedded services for content filtering , including URL categorization, reputation, and rating systems, along with SNMP/telemetry support. Lead efforts in licensing systems , vulnerability remediation, and secure architecture in collaboration with cross‑functional teams. Requirements: 8+ years of experience in C/C++ systems development for embedded platforms, security appliances, or network operating systems. Strong hands‑on expertise with configuration frameworks, service APIs, CLI development, logging systems, and secure remote access (SSH) . Solid understanding of L3–L7 networking and security concepts , including SSL/TLS, authentication, identity federation, and PKI. Experience with certificate management, license enforcement fra

MongoDB powers mission‑critical workloads for customers who expect their data to be durable, highly available, and fast to access. The Storage Execution team builds the core infrastructure that makes those guarantees real. We are hiring a Senior Engineering Manager to manage the largely New York-based Storage Execution team. This is a hands-on leadership role for someone who is obsessed with customer success, takes the responsibility of durably storing customer data seriously, and has strong empathy for both their team and our users. This role can be based remotely in Ontario, Canada. About the Storage Execution team The Storage Execution team sits at the heart of MongoDB’s Online Transaction Processing (OLTP) team. We own the core transactional read/write path on each node, across both today’s storage engine and a next‑generation cloud-native storage architecture. Our work determines how correct and performant MongoDB is for customers running mission-critical production workloads. The team’s responsibilities include: Defining and maintaining the internal collection and index APIs used by Replication, Query and Catalog modules, and commands for local reads and writes, plus the transaction and durability primitives that govern visibility, conflict resolution and crash recovery Integrating the next generation of MongoDB’s storage architecture into the server in a way that is predictable for other teams, scales with cloud elasticity, and preserves the performance and safety of the classic configuration Improving transaction processing speed and semantics of both single shard and cross-shard transactions Owning index builds and schema‑level storage operations (build/rebuild, cleanup, resumability) and ensuring they behave well for large, highly available clusters running write-heavy workloads Building validation, diagnostics, and storage‑focused test infrastructure to catch durability issues early and keep the system trustworthy at scale Partnering with neighboring team

MongoDB powers mission‑critical workloads for customers who expect their data to be durable, highly available, and fast to access. The Storage Execution team builds the core infrastructure that makes those guarantees real. We are hiring a Senior Engineering Manager to manage the largely New York-based Storage Execution team. This is a hands-on leadership role for someone who is obsessed with customer success, takes the responsibility of durably storing customer data seriously, and has strong empathy for both their team and our users. This role can be based remotely in the United States. About the Storage Execution team The Storage Execution team sits at the heart of MongoDB’s Online Transaction Processing (OLTP) team. We own the core transactional read/write path on each node, across both today’s storage engine and a next‑generation cloud-native storage architecture. Our work determines how correct and performant MongoDB is for customers running mission-critical production workloads. The team’s responsibilities include: Defining and maintaining the internal collection and index APIs used by Replication, Query and Catalog modules, and commands for local reads and writes, plus the transaction and durability primitives that govern visibility, conflict resolution and crash recovery Integrating the next generation of MongoDB’s storage architecture into the server in a way that is predictable for other teams, scales with cloud elasticity, and preserves the performance and safety of the classic configuration Improving transaction processing speed and semantics of both single shard and cross-shard transactions Owning index builds and schema‑level storage operations (build/rebuild, cleanup, resumability) and ensuring they behave well for large, highly available clusters running write-heavy workloads Building validation, diagnostics, and storage‑focused test infrastructure to catch durability issues early and keep the system trustworthy at scale Partnering with neighboring te

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase’s Developer Infrastructure group builds the systems every Coinbase engineer relies on to write, validate, ship, and run code. We own the path from commit to production, including CI and build infrastructure, deployment platforms, and test systems that give engineers fast, trustworthy feedback. We’re hiring Senior Software Engineers across several teams in the group, and you’ll be matched to the team that best fits your strengths and interests. Wherever you land, you’ll build and operate foundational platform services used across Coinbase engineering, where improvements in build speed, deploy safety, and test reliability scale across thousands of engineers. This is high-leverage systems work with a high bar for reliability and security. What you’ll do Design, build, and operate core developer infrastructure services across CI, build systems, deployment orchestration, and test infrastructure. Improve key engineering productivity metrics, including build and CI time, deploy speed and safety, and test feedback quality. Own services end to end, including architecture, observability, SLOs, and on-call operations. Partner with engineering teams across Coinbase to understand pain points and turn them into platform improvements. Lead technical design for cross-cutting projects and drive them through production. Mentor engineers and help shape the technical direction

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Location: Austin, TX | New York, NY | San Francisco, CA (metro areas) About Cloudflare At Cloudflare, our mission is bold yet simple: to help build a better Internet. Our global network handles trillions of requests each month, protecting and accelerating applications without added hardware, software, or code changes. Our Developer Platform, including Workers, Workers AI, R2, KV, Durable Objects, and Pages, empowers developers to build and deploy

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The Washington bureau is seeking a temporary senior staff editor to work on editing Washington news, including stories on the White House, Congress, the military, intelligence agencies, the Justice Department, the State Department, the Supreme Court, health care, economics and more. You will work on a mix of daily and enterprise stories as well as breaking news and live coverage during weekday evenings, picking up from the dayside team and working alongside other editors in the Washington bureau and on the Live team in New York, as needed. You will also monitor news developments, consult with the Washington Night Editor and bureau leadership about priorities, do first and second reads and make judgments on the length, placement and framing of stories and, at times, assign stories to reporters. You will need to have familiarity with a wide variety of topics, versatility, speed, proven judgment and the ability to collaborate across desks and platforms. This is a temporary position based in Washington, D.C., with regular presence in the office, 4 days per week. It includes night and weekend work as newsroom needs require. Responsibilities: You will work with other editors and reporters to ensure stories are cleanly edited. You will edit a wide range of material for accuracy, grammar, style and readability, including breaking news, live updates, daily news and major enterprise stories. You will provide first and second edits for a variety of sto

About the role As a Senior Business Analyst, TPRM, you will support the assessment and ongoing oversight of third party relationships, including vendors and partners, throughout the third party risk management lifecycle. You will assess third party risk, conduct business due diligence, and coordinate additional risk assessments with cross-functional partners. You will help ensure risks are appropriately identified, documented, and addressed while working closely with business owners, risk partners, and Chime’s bank partners. This role requires strong analytical judgment, attention to detail, and the ability to manage multiple assessments and stakeholders. You will serve as a trusted partner to the business while contributing to the continued development and maturity of Chime’s TPRM program. In this role, you can expect to Review and challenge Inherent Risk Questionnaires (IRQs), working with business owners to understand vendor relationships, validate information, and determine appropriate inherent risk and criticality ratings. Coordinate due diligence activities with cross-functional risk partners and subject matter experts across areas such as Information Security, Privacy, Compliance, Enterprise Risk Management, and Legal. Conduct business due diligence, including reviews of corporate registration, reputational information, insurance coverage, and other relevant documentation, and coordinate additional activities such as background checks. Manage assigned third party assessments through completion, coordinating with business owners and cross-functional risk partners to address questions, follow up on outstanding requirements, and escalate concerns as appropriate. Facilitate vendor approval processes with Chime’s bank partners, including coordinating assessment information, responding to follow-up requests, and tracking approvals through completion. Identify and document issues arising from TPRM assessments and partner with relevant stakeholders to track third par

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manufacturing Engineer serves as the senior technical authority for assembly process and equipment design within the Industrialization team. This position designs the assembly lines, fixtures, and material flow systems that convert KARNO prototype and development builds into repeatable, scalable production operations — and then systematically removes waste, labor content, and variation from those operations. Working closely with industrialization leadership, design engineering, production, quality, and supply chain, the Senior Manufacturing Engineer owns the most complex assembly value streams end to end: line and station design, fixture and tooling design, material presentation and handling, process qualification, and continuous waste reduction. This position sets the technical standard for how assembly processes are designed and documented at Hyliion, provides mentorship and design review for other manufacturing engineers, and is accountable for measurable improvement in cycle time, first-pass yield, labor content, and ergonomics across the assembly areas. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Assembly Line and Cell Design : Design assembly lines, cells, and workstations for KARNO core, module, and subassembly operations. Establish work sequencing, balance work content to takt, define station layouts and footprints, and design lines that accommodate planned rate increases rather t

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who