Senior Program Operations Lead Jobs

About the Role Support Operations is one of our core operations teams, responsible for making sure that when things go wrong, there's always someone there to make it right. The team designs, manages, and operates a large and growing global network of support centers, with the goal of delivering a world-class customer experience every time. We're looking for an experienced Workforce Planner to help develop and scale our support lines of business. This role is central to planning monthly, daily, and hourly staffing levels, and to keeping hiring plans current so we consistently deliver best-in-class service. You'll play a key part in improving forecast accuracy, reporting, and how we plan around floor staff utilization and efficiency — for a 24/7/365 organization, wherever it operates. You're excited about this opportunity because you will… Capacity planning Build and maintain support capacity plan models at the monthly, weekly, and interval level, using a quantitative model to determine the staff required to service forecasted volumes Match staffing supply to required staff to ensure efficient service level attainment, and make hiring, ramp, and staff-reduction recommendations Keep capacity plans and assumptions accurate, current, and aligned to source-of-truth headcount data, auditing regularly for accuracy Ensure alignment from the smallest site/team level of detail up through the broader org-wide capacity plan Maintain documentation of planning methodology, assumptions, and processes, and continually improve the planning tools, models, and templates themselves Forecasting & scenario planning Forecast incoming contact volume using historical and benchmark data, tracking deviations between forecast and actuals on a regular cadence Build, update, and present "what-if" scenarios to evaluate potential changes and support upcoming initiatives, as well as annual, half-year, and quarterly planning scenarios for long-range and financial planning Build and validate capac

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Strategic Finance team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. We are seeking a Senior Associate to support the go-to-market efforts of our International organization, which brings Toast’s platform to restaurants outside the U.S. You’ll partner directly with International sales, marketing, and onboarding leaders, building the topline and expense forecasts for each market and the reporting that tracks them against plan. The work is hands-on and close to the numbers, and it’s also where the strategic questions get answered: how each market performs, what drives unit economics, and where the business can operate more efficiently. This is a high-impact role at the center of Toast’s international expansion, with regular exposure to senior and cross-functional leadership. A day in the life (Responsibilities) Serve as a finance business partner to International go-to-market leadership, supporting market investment and resourcing decisions Run the budget and forecast cycle for International, partnering with budget owners to track spend against plan, refresh topline and expense projections through the quarter, and surface risks early Manage headcount planning and tracking across the International organization, spanning Sales, Onboarding, and Marketing, including capacity models, hiring plans, and reconciliation of actuals Deliver monthly and quarterly reporting and analysis for International financials and KPIs, ensuring key issues, risks, and business drivers are understood and highlighted Use unit economics such as LTV/CAC to pinpoint what’s driving results and where there’s room to improve Conduct ad-hoc analyses, modeling, and deep dives into strategic issues to improve decision-making Commu

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: Product marketing at Celonis is strategic, scrappy, and tight-knit. We value leading with empathy in our interactions, working closely with each other and other teams (often deliberately delivering projects as mini teams or co-leads of two), giving back together, and making things as simple as possible. Each product marketer is the CMO of their product domain and focused on four pillars: Defining and executing product positioning, messaging, and launches Enabling and supporting the go-to-market and marketing teams Informing product strategy Driving product adoption and success. The Role: We’re looking for someone who loves technology and products, and knows how to turn complex ideas into clear, compelling stories. You’ll own our CIO narrative and offering, while also working with Corporate Development & Partnerships on strategic technology partners including OpenAI, Microsoft, and Oracle. Reporting to the Senior Director of Product Marketing for Platform, you’ll work closely with Product, Customer Transformation, Sales, Presales, Marketing, and our partners to shape positioning, joint value propositions, and go-to-market strategy. The work you’ll do: Product Positioning Create product positioning and messa

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Core Infrastructure team's mission is to build and evolve the foundational platform that every Robinhood engineering team builds on — owning the systems, primitives, and developer-facing abstractions that power 24/7 trading, crypto, and global expansion. We treat infrastructure as a product: reliable, fast to provision, and invisible to the teams above it. As a Senior Staff Software Developer on Core Infrastructure, you will own the architectural evolution of three deeply interconnected domains: service mesh and connectivity, compute platform, and infrastructure provisioning. Your decisions will directly shape engineering velocity, operational reliability, and Robinhood's ability to expand to new regions and markets. This is not an operations role — it's a once-in-a-platform-lifecycle opportunity to redesign the foundation before complexity becomes permanent! This role is based in our Toronto, ON office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-p

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participate actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who

As Senior Data Scientist for Engineering Systems you will work independently alongside sharp, generous, and pragmatic engineers from Server Query, Atlas Clusters, and Release Quality, among other teams. Together, we tackle problems spanning resource scaling across the Atlas fleet, safe feature rollout to MongoDB clusters, automated incident response and query engine performance. Join the Platform Data Science team and help us research, prototype and ship machine learning features for MongoDB’s core server, query engine and Atlas, our database-as-a-service cloud offering. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. What You'll Do Partner with Server Query, Atlas Clusters, Release Quality and other engineers to embed algorithmic rigor and optimization into resource scaling, release-safety and monitoring systems across the fleet and inside query engine Deliver production-ready, thoroughly tested statistical and ML algorithms with well-identified limitations that deliver measurable business impact, not just an impressive-sounding methodology Own the full feedback loop: instrument model architecture with the metrics needed to track performance and create dashboards in collaboration with our stellar analytics team, collect feedback from users and metrics to diagnose issues or opportunities, and iterate accordingly Deliver thoughtful, kind code reviews to your peers and act as a core contributor to internal packages, tooling, and team processes that increase developer productivity Measures of Success In 3 months, you’re familiar with our workflow, have an elementary understanding of our product and what teams we work with. You have delivered small-to-medium improvements to our project portfolio In 6 months, you’ve delivered one feature you researched and prototyped from scratch and demonstrated its impact on business metrics of your choice In 12 months, you've established a track record of shipping ML-driven improveme

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participate actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood is seeking a Senior Software Engineer to join the Enterprise Build team: the small, high-leverage team that turns the company's best AI-built prototypes into true enterprise-grade services. Robinhood has gone all-in on an AI-accelerated workforce: every week, Hoodies across Finance, HR, Legal, Compliance, and beyond use sanctioned AI tools to build working prototypes of the tools they wish they had. The best of those ideas deserve to become real software. That is this team's entire job, and yours. The team is built on the premise that AI multiplies what a senior engineer can own: agents do the first pass of assessment, porting, and scaffolding; you review, harden, and decide. The work is a distinctive loop. A prototype earns real usage in our experimental sandbox and arrives through a single front door. You assess it, decide what survives, often the idea and the workflow, rarely the code, and rebuild it as an enterprise-grade, production-spec service that meets our full engineering standards: SSO, audit logging, secrets management, CI/CD, infrastructure as code, and security review, baked in from the first commit. While you build, you work directl

(Sr.) Revenue Accounting Manager Sigma Computing is seeking a Senior Revenue Manager to join our Revenue team and play a key role in managing revenue accounting and revenue operations in a fast-growing SaaS environment. Reporting to the Senior Director of Revenue, this role will own key aspects of the revenue close, revenue recognition, contract review, and related processes. The Senior Revenue Manager will serve as a subject-matter expert on revenue accounting, partnering closely with Sales, Deal Desk, Legal, FP&A, and Finance to assess complex customer arrangements, ensure appropriate revenue treatment, and build scalable processes and controls. Key Responsibilities Own key components of the monthly, quarterly, and annual revenue close, including revenue recognition, deferred revenue, unbilled revenue, and related reconciliations. Ensure compliance with ASC 606 and applicable accounting standards. Review customer contracts and non-standard arrangements to determine appropriate revenue recognition. Partner with Sales, Deal Desk, Legal, FP&A, and Finance to assess the accounting implications of new products, pricing structures, and complex deals. Review and approve revenue-related journal entries, reconciliations, and supporting schedules. Develop, maintain, and improve revenue accounting policies, procedures, and internal controls. Own accurate and timely billing operations, including review and validation of sales tax applied to customer invoices. Own sales tax compliance processes, including periodic reviews of nexus, taxability, and potential exposure across applicable jurisdictions. Support internal and external audits, including preparation of revenue-related schedules and documentation. Identify opportunities to streamline, automate, and scale revenue processes. Partner with Finance Systems and other stakeholders on revenue system enhancements and process improvements. Support the implementation and optimization of revenue-related

SkyLive, the flagship virtual chatroom and meeting-room platform developed by SkyVoice LLC, operates within the global digital communication and real-time interaction ecosystem. The platform enables users, creators, talent communities, corporate groups, and social communities to communicate through real-time voice, video, messaging, virtual rooms, and digital events. As SkyLive continues to expand its international user ecosystem and technology infrastructure, SkyVoice LLC is building a dedicated **Fundraising, Strategic Partnerships, Financial Management, Human Resources, and Risk Management function** to support sustainable business growth. We are seeking an experienced senior professional with approximately **5+ years of relevant experience** across fundraising, investor relations, financial management, business development, strategic partnerships, corporate finance, or risk management. The role will work closely with the Founding and Management teams and will be responsible for developing structured fundraising processes, maintaining strategic relationships, supporting financial planning, coordinating internal teams, and establishing appropriate business and operational risk controls. --- # Strategic Functional Areas The selected professional will work across the following areas: * Fundraising & Investor Relations * Strategic Partnership Development * Financial Planning & Management * Business Risk Management * Investor / Partner Communication * Corporate Documentation & Reporting * HR & Talent Coordination * Compliance & Operational Coordination * Business Development * Management Reporting --- # Key Responsibilities ## A. Fundraising & Investor Relationship Management Own and coordinate the company's structured fundraising and investor relationship activities. Build and maintain professional relationships with potential investors, strategic partners, family offices, venture capital firms, private equity firms, corporate investors, financial institu

Position: Senior Manager Operations- 1 Location: Visakhapatnam We are looking for a highly experienced professional to join our team as Senior Manager Operations based at our Visakhapatnam office. Mariner/Non-Mariner with good experience in port ops and good communication skills with leadership ability. Key Requirements Minimum 10 15 years of experience in container terminal and port operations. Sound knowledge of container vessel operations and stowage planning. Strong understanding of container logistics, vessel handling, and terminal operations. Excellent communication, and stakeholder management skills. Ability to coordinate effectively with terminal operators, port authorities, and other stakeholders. Preferred Profile Age preferably below 45 years. Proven leadership experience in managing operation team. Strong problem-solving and decision-making capabilities. Interested Candidates, Share your updated resume to Thanks & Regards, Shanmugavalli

Senior Consultant-We are seeking a seasoned ITES Solution Architect to lead the design and execution of enterprise-grade IT infrastructure projects. -"Key Responsibilities: Infrastructure Architecture & Design • Design and implement end-to-end IT infrastructure solutions including compute, storage, network, and security. • Architect high-availability systems with failover clustering, load balancing, and redundancy. • Define and implement disaster recovery strategies with clear RTO/RPO objectives. Data Center & DR Strategy • Design and manage primary and secondary data center environments. • Plan and execute DR site configurations, ensuring seamless failover and recovery. • Implement real-time or scheduled data synchronization between DC and DR using replication technologies (e.g., SAN replication, DFS-R, Veeam, Zerto). Backup & Recovery Planning • Develop and maintain enterprise backup strategies using tools like Commvault, Veeam, or NetBackup. • Ensure secure, encrypted backups with retentio

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We’re looking for a Senior Principal Solutions Engineer to shape and lead technical strategy for OneTrust’s most strategic and complex opportunities in the UK & Ireland. Reporting to the Solutions Engineering Manager, you will bring broad portfolio fluency, deep enterprise technology expertise, executive-level customer engagement, and commercial judgement to help customers solve business-critical challenges with OneTrust. You will partner closely with Sales, Customer Success, Product, Engineering and partners to build deep account alignment, progress complex buying decisions, and create measurable customer and commercial outcomes. You will be a trusted advisor to senior customer stakeholders and a force multiplier for the Solutions Engineering organisation: setting s high bar, developing reusable approaches, and coaching others to raise the quality of our work. AI Governance is an important area of expertise for this role, alongside the breadth to lead opportunities across OneTrust’s entire platform. Your Mission Lead technical strategy for the highest-impact, most complex opportunities across OneTrus

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly. The Senior Lifecycle Specialist, Employee Relations & Transitions independently manages

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. Role: Senior Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world’s first Universal AI Employee — a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema’s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists are operators of live AI systems , not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema’s deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: ❌ Not L1 / call-center support, ❌ Not a “just escalate to engineering” role, ❌ Not reactive firefighting only This is : A senior