Senior Technical Support Engineer Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration Foundations team delivers a world-class development experience to our 2000+ Roblox teammates who write, build, and ship the most incredible virtual experience platform in the world. As a Senior Software Engineer within our Engineering Acceleration team, you will be deep in the middle of transforming development at Roblox from its solid roots to a fully scaled, globally mature, AI-native platform for empowering engineers. If you are passionate about engineering productivity and you’ve ever wanted to have company-wide impact where you can design, code, and make decisions that fundamentally change how things are done - this is your opportunity! You Will: Support, scale, secure and redefine Roblox’s development cycle including source control, code search, artifact creation and distribution, and local and remote development infrastructure for the next 10 years of growth. Help create software that improves the lives of your coworkers with new local development tools, internal web apps and microservices, reusable CI workflows, productivity metrics toolchains, and integrations across many 1st and 3rd party tools. Collaborate on efforts improving the productivity and use

Senior Software Engineer, Developer Infrastructure Reykjavík The Developer Infrastructure team builds the tooling and systems our Asana engineers use every day to bring their ideas to production quickly and reliably. We build and operate the software that drives Asana’s roadmap. Each day, we combine industry best practices and innovation to support this product-focused company. We’re looking for an experienced Software Engineer with a passion for developer infrastructure. You will work with a world-class team of engineers on deploying and operating existing developer tooling, and building new tools to support our global, growing development team. You will have a unique opportunity to design and develop the systems and applications that drive the Asana development experience, lead complex technical projects, and work on cross-functional initiatives to help define the future of software engineering at Asana. This role is based in our Reykjavík office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Innovate the architecture of our development sandboxes to accelerate development iteration. Modernize our build system, tighten iteration loops, and polish frequent cycles in the developer experience. Lead complex developer infrastructure projects from technical design through implementation, rollout, and operation. Partner with engineering teams to ide

The Atlas API Experience (APIx) teams are part of MongoDB Atlas Data Services, a diverse group of individuals who develop the capabilities to run MongoDB globally (see MongoDB Atlas ). Our software and services allow users to deploy fault-tolerant, scalable, globally distributed MongoDB clusters in minutes. APIx’s mission is to create delightful experiences that bring developers along on the journey from eager beginner to sophisticated MongoDB expert! As part of our team in APIx, you will be responsible for improving & extending our API platform & downstream tooling, such as the Atlas CLI . Our mission is to help Atlas customers automate their workloads easily through APIs & support internal teams contributing to the API. We are looking for passionate, intrinsically-motivated software engineers who lead by example, raise the bar for those around them, and want to make a broad impact. No prior experience with MongoDB technologies is required! During interviews, you will meet most of our team and have the opportunity to ask questions about working at MongoDB. We pride ourselves on our team's culture and on being an inclusive and collaborative group that Builds Together . This role can be based in our Dublin office or remotely within Ireland. What will you do? Propose, design, implement and support product features for the MongoDB Atlas API Platform & MongoDB Atlas DevTools, such as AtlasCLI Build tooling that enables MongoDB users and developers to succeed, using programming languages such as Java, Go, Python & Javascript/Typescript Design and develop software integration components utilizing MongoDB’s technology (i.e. database, mobile, search, etc.) in larger contexts and integrate into partner frameworks or solutions Mentor and provide technical guidance to other engineers through code and design reviews, pairing, and knowledge sharing Lead sophisticated projects end to end, breaking large efforts into incrementally shippable deliverables Investi

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Great Britain We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Experience working with Public Sector customers What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release co

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Rome We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both Italian and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configu

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. About the Role We are looking for a Senior Workato Integration Engineer to join our GTMTech team. This critical role involves developing, deploying, and supporting GTMTech’s integrations, which are essential for core business operations. The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI. Key Responsibilities Automate, develop, and support integrations across various business systems, platforms, and tools Work closely with different business units and technical teams to gather requirements and design solutions Use your integration expertise to create scalable solutions and operationalize integrations. Implement and promote integration best practices Participate in on-call support rotation Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—as we scale globally and grow our presence in new regions and offices Qualifications Bachelor's or Masters in Computer Science, Engineering or related field with 5+ years of enterprise integration experience At least 3 years of experience in integration development using platforms such as Workato, Mulesoft, Boomi, etc Deep understanding of enterprise integration design patterns, messaging, and event-driven architectures and Workato concepts like callable recipes, event streams, task optimization etc Proficient with various Workato connectors (but not limited to) like Salesforce, Netsuite, HRIS and Google AppSuite along with expertise in Python/Ruby scripting skills Strong development experience implementing Workato at scale - including automation, observability/monitoring, debugging skills in complex envir

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth! MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work! MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Candidate Profile We’re looking for a highly technical individual, with strong problem-solving and communication skills, and comfortable working closely with customers. Our ideal candidate will have Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting 2+ years of software development/consulting/support experience, preferably in several distinct industries/verticals Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Competence in at least one of the following languages (in no

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Paris. We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both French and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release config

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Platform Observability team owns the observability tooling that monitors the Auth0 Platform, and we are looking for an Observability Engineer to help ensure that our Product and Platform Engineers can monitor and observe our platform while continuing to rapidly ship software that our customers love. Our engineers maintain and automate observability tooling for our entire platform, including metrics, logs, and traces. We are looking for engineers passionate about monitoring, observing, measuring uptime and availability, and ensuring platform stability. If you have experience within the Site Reliability Engineering (SRE) field or working as a Development Operations (DevOps) engineer, and you have a passion for Observability tooling, this position will allow you to further your learning and development in these areas. As a Senior Engineer on this team, you will act as a core technical leader. You will work cross-functionally to help integrate services with our instrumentation libraries, support product teams, and actively investigate incidents to identify our observability gaps. Responsibilities: Proven ability to champion observability best practices, acting as an educator who can effectively correct anti-patterns and teach other engineering teams how to build robust, standardized instrumentation. Be an expert in running services in production environments Contribute to the process of designing services for high growth and high availability. Provisi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Site Reliability Engineer you will champion all things pertaining to reliability at Okta for Auth0. Working closely with the Product Engineers, Quality Engineers, Platform Engineers and Architecture teams, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term performance, reliability and scalability goals in a platform with an exponential growth plan for the coming years. With Okta’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical enterprise and consumer applications. Skills Exceptional communication skills, including technical writing in the English language Systematic problem-solving approach, coupled with a strong sense of ownership and drive Understanding of microservices, cloud infrastructure (AWS, Azure), databases (SQL, No-SQL, Key/Value), containers (docker, kubernetes), web technologies (web sockets, http) and networking (SSL, routing, VPN) Live and breathe SLIs, SLOs, error budgets and SLAs Strong belief in automating everything and reducing toil for yourself and teammates Loves to work as a team, but is able to work effectively in a remote environment where tasks may be self-driven Knowledge

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. This is a great time to join the WEMEA Solution Engineering team in a role that will see exponential growth in the coming years. This team values collaboration, flexibility and has a strong emphasis on continued learning and development. We’re looking for a Senior Manager to lead our Solution Engineering team in IMETA located in Dublin. As a Senior Manager, Solution Engineering you would… Manage a team of multiple talented Solution Engineers across multiple regions. 40% travel expected Primary Location in Dublin Provide coaching and development to your team ensuring professional growth and career development. Build effective relationships with cross functional leaders such as Sales, Marketing, Customer Success and more. Partner with HR, Finance and Operations to look at skills gaps, workforce planning and budget alignment. Partner with Recruitment to build best in class hiring plans and go to market strategies. Interview, assess, conduct case studies and navigate offers to secure the best talent for Okta. Collaborate with your Manager peers around best practice, market trends, employee internal moves and the overall functions strategy to support the team as they scale. Still remain hands on and be able to support your team with technical questions. Act as an ambassador for your team with the Product functions to deliver feedback from the field. We are looking for experience… 3 years or more experience managing high

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Enterprise Security team is at the forefront of AI security, designing safety guardrails for cutting-edge AI and driving modern enterprise-wide security tooling standards. As a Senior Corporate Security Engineer on our Corporate Systems team, you will operate at the center of our enterprise security infrastructure, maintaining the control plane for user-facing security tooling and building innovative solutions that keep our employees and platform secure! In this role, you will combine security engineering, systems administration, and hands-on AI agent development to drive key automation and safety initiatives. Joining a lean, high-impact team, you will have high visibility and direct empowerment to take strategic initiative, solve complex technical challenges, and shape Robinhood's AI security posture. This role is based in our Menlo Park or Bellevue office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Data Platform organization builds and operates the systems that power how data is stored, moved, and consumed across Robinhood. This organization spans three core pillars: Storage (Postgres, DynamoDB, and caching systems), Streaming (real-time event infrastructure), and Data Lake (ingestion and compute systems built on Delta Lake). Together, these platforms support transactional workloads, real-time data processing, and large-scale analytics that are critical to Robinhood’s products and operations. The team owns the full lifecycle of data—from low-latency order path systems to near real-time and batch analytics—serving millions of users and internal teams across the company. As a Senior Staff Software Engineer , you will serve as the technical lead across the Data Platform organization, shaping architecture and guiding execution across multiple teams. You’ll work on complex distributed systems challenges such as database sharding and proxy architectures, real-time streaming and CDC systems, and large-scale data ingestion and compute platforms. You’ll define and drive key technical bets, partner with engineering leaders to align platform capabilities with business needs,

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Platform Core Automation team, you'll build the AI infrastructure and agentic systems that automate customer support and compliance operations at Coinbase. This team is reimagining what these processes look like when AI handles them end-to-end, replacing manual workflows with intelligent agents that resolve customer issues and execute compliance tasks autonomously. You'll own the design and delivery of LLM-powered systems, grounding techniques, and integration pipelines that directly reduce resolution times, cut costs, and improve accuracy across millions of customer interactions. What you’ll be doing (ie. job duties): Own the design and delivery of agentic AI systems that power Coinbase's customer support and compliance automation, from LLM orchestration through production deployment and monitoring. Build scalable, secure backend infrastructure in Python and Golang that serves AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks. Drive end-to-end project execution on complex AI initiatives, making technical trade-offs across latency, accuracy, cost, and reliability. Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational pain points into AI-powered solutions. Strengthen engine

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Platform Payments team, you'll define the engineering vision for how fiat moves into and out of Coinbase across 50+ countries and payment rails. This team builds and operates the fiat on- and off-ramps, routing, orchestration, and funds-flow services that power every customer-facing payment experience. You'll own the multi-quarter technical strategy, architect for global scale and reliability, and drive platform-level improvements that directly impact payment success rates, latency, and cost efficiency. What you'll do: Define and drive the multi-quarter technical strategy for Payments spanning rails, orchestration, and transfers to support new products, geos, and significant growth in payment volume. Architect and evolve the core Payments platform (rails integrations, routing, and funds-flow services) for high availability, low latency, and cost efficiency at global scale. Lead end-to-end design and rollout of large, cross-team initiatives (e.g., new global rails, decomp/migrations, resiliency programs), breaking ambiguity into clear milestones and measurable outcomes. Set and enforce technical standards for financial correctness across Payments, including idempotency, reconciliation, failure-mode handling, and auditability for all money-movement paths. Partner with FinHub, Payments Risk, Regulatory Platform, and Produc