Senior Technical Support Engineer Jobs

About Pinecone Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Team and Role: Join a team that builds robust, real-time distributed systems for a cutting-edge database. We care about performance, reliability, scalability, and most of all learning and having fun together. Whether you’re a seasoned coder or just getting started, if you’re passionate about technology and eager to learn, you’ll fit right in. Who we are: We show up to work, ready to collaborate and build technologies that make a difference, with people who genuinely care. We chase improvements such as tail latencies, bytes throughput, cache hit rate, and operational cost efficiency. We believe learning is ongoing and that even the most complex problems can have simple solutions. What You’ll Do: Collaborate with teammates to design and build database features that power AI applications. Learn how to tune performance and support reliability in distributed systems (don’t worry, we’ll guide you). Help Pinecone run smoothly on popular cloud providers. Take ownership of your work and grow your skills every day. Have fun. Who You Are: 5+ years of work experience - programming in Rust, Go, C++, or a comparable language. You’re genuinely curious about distributed systems and eager to dive deep into technical challenges. You approach problems with creativity and persistence, and you’re comfortable asking thoughtful questions or seeking feedback. You’re excited to learn, value constructive feedback, and appreciate mentorship. Bonus Points: You have hands-on experience with cloud platforms (AWS, GCP, Azure) or have demonstrated an ability to pick u

MongoDB seeks an experienced Senior Software Engineer to help level up IT and play a key role in building a new engineering team. This team works alongside the Internal Engineering department to build enterprise-grade software that enables coworkers to be more effective and efficient. As a Senior Software Engineer, you’ll take ownership of critical internal tools and platforms, drive technical decisions, and contribute at a high level to systems that support essential workflows across the organization. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations: Own the implementation and long-term maintenance of internal tools and platforms Lead technical design discussions and contribute to architectural decisions Write high-quality, maintainable code while setting a strong engineering example for the team Identify and proactively address technical debt, reliability risks, and scalability concerns Collaborate with engineers, product partners, and other stakeholders to prioritize and deliver high-impact work Success Measures: In three months, demonstrate strong ownership of one or more internal systems and contribute significantly to ongoing initiatives In three months, independently deliver meaningful improvements that reduce manual effort or operational friction In six months, have driven technical improvements or new tooling that measurably improves internal engineering efficiency, reliability, or velocity Our ideal candidate: Has 6+ years of professional software engineering experience Deep experience with at least one modern programming language (Python, Go, Rust, etc.) Strong technical judgment and the ability to independently solve complex engineering problems Excellent communication skills and comfort collaborating across teams and disciplines Comfortable working with modern infrastructure and delivery systems, including containerized applications, Kubernetes, and CI/CD tooling (e.g., Drone.io or simil

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity The Autonomous Freight Systems team is a brand new, AI-first engineering team in San Francisco, building Flexport's client-facing rates platform and self-serve freight booking experience from the ground up. We own two of the highest-leverage surfaces in the Client App: how clients see pricing and how they book freight without manual intervention. As a Senior Engineer, you will own significant technical domains end-to-end, not just features, but whole problem spaces. You will drive the engineering of systems that power rate visibility, pricing intelligence, and AI-assisted booking across ocean, air, and trucking. You don't wait to be told what to build next; you identify the highest-leverage problems, propose solutions, and see them through to production. You will be a technical force multiplier on the team: raising the bar on code quality, helping junior engineers grow, and shipping with a velocity and confidence that comes from deep ownership. This is a ground-floor opportunity to build the platform that moves Flexport from an assisted-sales model to a tech-run one for the long tail of our client base—turning the complexity of global trade into a s

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity Global trade runs on data. Every shipment, every customs clearance, every delivery depends on the right information flowing through the right systems at the right time. At Flexport, data infrastructure is the foundation that enables billions of dollars in global commerce. We're looking for a Senior Software Engineer, Backend who will take end-to-end ownership of the data systems that power Flexport's global trade platform. In this role, you'll own critical data pipelines and architecture that process millions of supply chain events daily, ensuring that our customers have real-time visibility into their shipments across the world. As a Senior Software Engineer focused on Data Infrastructure and Backend development, you'll have deep technical ownership over the systems that ingest, process, store, and deliver data across Flexport. You'll architect solutions that handle the complexity of global trade, from tracking containers across oceans to coordinating multi-modal logistics, all while ensuring our data infrastructure scales reliably as we grow. You will Build strong relationships with producers and consumers of data across the organization. Partner

Location Details: Colombia, remote At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team Join our Growth team, where you'll build intelligent agents that serve hundreds to thousands of customers in production. We're at the forefront of applying AI to solve real business problems at scale. You'll architect, deploy, and operate AI-powered systems in live environments, tackling challenges in reliability, scalability, and performance as we grow our AI footprint across GoDaddy. What you'll get to do... Design, build, and deploy production-ready AI agents using Node.js, integrating LLMs (e.g., OpenAI, Anthropic) into scalable backend services, and delivering AI-powered experiences through full-stack applications with React frontends. Architect and manage scalable cloud infrastructure on AWS or Azure to support AI workloads for thousands of users, including database design and end-to-end system ownership. Develop and optimize APIs that orchestrate AI agents, handle asynchronous processing, and manage complex workflows with a focus on performance, reliability, and observability in production environments. Work across the full stack and collaborate with cross-functional teams to define scalable, available, and maintainable technical solutions while reducing technical debt and strengthening engineering foundations. Mentor junior engineers on full-stack and AI best practices, and actively participate in on-call rotations, incident response, and post-mortems to ensure high operational standards. Your experience should include... 5+ years of experience building and scaling full-stack applications, with a strong focus on bac

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Senior Software Engineer is responsible for building the tools required to help organizations succeed with Apple. Lead others on the agile team to break down problems and apply the appropriate designs and practices to build Jamf products. Subject matter expert in various Jamf components and product offerings. Mentor and coach others while delivering new components and features with high quality and reliability. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. What you can expect to do in this role : Break down customer problems into work you and the team can execute on. Independently complete tasks from start to finish with high quality. Ability to communicate technical concepts to stakeholders. Use your knowledge of Engineering best practices to ask the right questions, solve problems and build great software with a high level of quality. Produce designs for new and existing features. Clearly communicate technical concepts with others in the organization (Technical Communication, Support, Product and Cloud). Performs all job responsibilities in alignment with the core values, mission and purpose of the organization. Adheres to the highest moral, ethical and legal standards to deliver and environment that promotes respect, innovation and creativity

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Team A rider taps "request ride" and within seconds, an autonomous vehicle is matched, dispatched, and on its way. The On-Road Experience team owns the systems that make that moment happen. The On-road Experience team builds the real-time distributed system behind Nuro's ride-hailing product. This is foundational infrastructure where correctness and performance have consequences on a real road. About the Role This is the perfect role if you love architecting performant, reliable distributed systems, processing real-time vehicle data, and building the foundational APIs that enable seamless product experiences. The position demands technical excellence, a deep understanding of system design, and a knack for solving tough problems. Come join us in defining the future! What you'll own Backend services for ride planning, vehicle matching, and real-time trip execution Partner API integrations (Uber and others) routing ride requests to Nuro vehicles Telemetry pipelines surfacing live vehicle state to riders and operations About You 4+ years of backend engineering experience with strong Go proficiency Experience designing and operating distributed systems where reliability isn't optional End-to-end product ownership — from requirements through launch and iteration Solid hands-on experience with GCP (CloudSQL, BigQuery, Redis, or equivalent) A track record of technical lead

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Ads Platform team, you will architect and build foundational ads systems that are capable of reliably serving Roblox’s massive scale. You will drive performance improvements to our ads serving and delivery infrastructure, while expanding our systems to support a variety of new and immersive ads experiences. Your scope will span across multiple teams and require close collaboration with engineers across ML, backend, and analytics to shape the future of ads infrastructure at Roblox. This role is a great fit for you if you are proficient in managing large scale systems and data-driven applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our highly skilled and rapidly growing team and make a significant impact at Roblox. This position will report to our Senior Engineering Manager and require you to work onsite at our HQ in San Mateo, CA Tuesdays to Thursdays. You Will: Build and ship best-in-class Ads products used by hundreds of millions of users. Develop backend services that scale to billions of products and transactions. Be a tech lead and mentor junior engineers Self-organize and take ownership of projects

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Service Mesh team to build the networking fabric that makes this possible. You Will: Design and build the service mesh infrastructure that enables communication across Roblox’s hybrid Kubernetes and Nomad environments, supporting billions of daily requests. Drive the integration of service mesh with Kubernetes, ensuring reliable sidecar injection, mTLS, traffic policies, and observability for production workloads. Build the networking foundation for Cloud Bursting, enabling Roblox’s top services to transparently burst from on-prem data

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool-belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Safety Data Infrastructure To pro-actively find bad actors and protect good users, Roblox needs to ingest enormous amounts of data and make it usable both to our automated detection systems and for human moderators and customer support agents doing investigations. The Safety Data Infrastructure team is addressing these needs w

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Geometry team, you will drive foundational algorithms for real-time 3D content creation and editing that power the Roblox platform. Working in a small, autonomous team, you will solve novel math computational problems and deliver immersive, expressive creative tools to millions of users. At this level, you are expected to own pod-level or team-level projects from inception to implementation, provide technical direction to junior collaborators, and contribute to the team’s long-term technical strategy. You Will: Own End-to-End Development: Lead complex, team-level projects through the full development lifecycle, from research and prototyping to production deployment and maintenance. Architect Robust Solutions: Develop efficient algorithms for geometry processing (e.g., convex decomposition, mesh partitioning, boolean operations) that support real-time simulation, collision detection, and performance requirements across all platforms. Mentor and Lead: Provide technical guidance and mentorship to junior engineers, fostering a culture of high standards, code quality, and collaborative architectural discussions. Solve Computational Problems: Tackle discrete m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Geometry team, you will drive foundational algorithms for real-time 3D content creation and editing that power the Roblox platform. Working in a small, autonomous team, you will solve novel math computational problems and deliver immersive, expressive creative tools to millions of users. At this level, you are expected to own pod-level or team-level projects from inception to implementation, provide technical direction to junior collaborators, and contribute to the team’s long-term technical strategy. You Will: Own End-to-End Development: Lead complex, team-level projects through the full development lifecycle, from research and prototyping to production deployment and maintenance. Architect Robust Solutions: Develop efficient algorithms for geometry processing (e.g., convex decomposition, mesh partitioning, boolean operations) that support real-time simulation, collision detection, and performance requirements across all platforms. Mentor and Lead: Provide technical guidance and mentorship to junior engineers, fostering a culture of high standards, code quality, and collaborative architectural discussions. Solve Computational Problems: Tackle discrete m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Communications team, you'll own the backend systems that power chat and messaging for millions of players on Roblox and support billions of messages per day. Your day-to-day will focus on building and scaling the infrastructure that makes in-game communication fast, safe, and reliable. That means driving architectural decisions, creating communication modes that don't exist yet, and defining developer-facing APIs so creators can build richer experiences. You'll work closely with frontend engineers, platform, product, and design, and you'll have real influence over the technical and product direction of the team. If you're an experienced engineer who gets excited about large-scale distributed systems and wants to shape the way millions of people connect inside virtual worlds, we'd love to talk. You Will Build and scale backend infrastructure for millions of concurrent users, architecting high-throughput distributed services, integrating ML models, and enabling rapid product experimentation Equip creators with the APIs and tools to build deeply integrated social experiences in their games Own projects end-to-end: from design and architecture through produc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration Foundations team delivers a world-class development experience to our 2000+ Roblox teammates who write, build, and ship the most incredible virtual experience platform in the world. As a Senior Software Engineer within our Engineering Acceleration team, you will be deep in the middle of transforming development at Roblox from its solid roots to a fully scaled, globally mature, AI-native platform for empowering engineers. If you are passionate about engineering productivity and you’ve ever wanted to have company-wide impact where you can design, code, and make decisions that fundamentally change how things are done - this is your opportunity! You Will: Support, scale, secure and redefine Roblox’s development cycle including source control, code search, artifact creation and distribution, and local and remote development infrastructure for the next 10 years of growth. Help create software that improves the lives of your coworkers with new local development tools, internal web apps and microservices, reusable CI workflows, productivity metrics toolchains, and integrations across many 1st and 3rd party tools. Collaborate on efforts improving the productivity and use