Senior Technical Support Engineer Jobs

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. We are looking to speak to candidates who are based in Melbourne for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retentio

Aliases: Staff Engineer, Senior Staff Engineer, Lead Engineer, Senior Technical Lead, Senior Architect, Platform Architect, Data Architect, Solutions Architect (Engineering), Principal Engineer at a smaller company About Truveta Truveta is the world's first health provider-led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta's ambitious vision requires an incredible team of talented and inspired people with a unique combination of health, software, and big data expertise who share our company values. This opportunity Join the founding team of the Truveta India Development Center and play a pivotal role in shaping its future. As one of the early members, you will help build and scale a high-impact organization while contributing to the products and platforms that advance healthcare through data and AI. This is an unusual chance to influence both the technical direction and the culture of a growing global engineering hub. The Data Platform group in India owns parts of the pipeline that ingests, processes, stores, and serves healthcare data at a scale very few organizations operate at. Patients, doctors, and medical researchers deserve the same engineering rigor that has transformed other industries, and that is the work: correctness under volume, reliability under failure, and speed without cutting the corners that regulated health data does not allow anyone to cut. Who we need We are seeking engineers who think in platforms. You will own a processing domain or a multi-team data capability, define its architecture, and make that architecture legible enough that the teams building inside it can move quickly without asking permission. The problems at this level are the recurring ones: the class of data-quality defect that keeps retu

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge As a Senior Staff Software Engineer on the AI Governance Engineering team, you will play a critical role in shaping and building OneTrust's next-generation AI Governance platform. You will help transform complex AI governance, compliance, safety, and agent runtime governance requirements into scalable platform capabilities that enable organizations to confidently build, deploy, and operate AI systems. As a senior technical leader, you will influence architecture, engineering direction, and execution across multiple teams, helping translate product vision into durable, high-quality solutions with meaningful customer impact. Your Mission Serve as a deep technical expert across the AI Governance platform, capable of contributing to and troubleshooting any major component of the system. Drive technical strategy, architecture decisions, and platform evolution based on a strong understanding of AI Governance, distributed systems, and enterprise-scale software. Partner with Product, Architecture, and Engineering leaders to translate long-term vision into actionable technical roadmaps. Lead the design and deliver

Senior Infrastructure Architect — Enterprise Observability and Automation Description - Job Summary Senior individual contributor responsible for the architecture, implementation, and operational ownership of enterprise observability, monitoring, and automation platforms across HP's global IT environment. This role modernizes infrastructure visibility capabilities while ensuring operational stability, security, and compliance. Serves as a technical and operational bridge between infrastructure engineering, cybersecurity, SOX/compliance stakeholders, automation teams, and external technology partners — leading complex initiatives such as platform migrations, enterprise integrations, and governance enablement. Responsibilities Enterprise Observability and Monitoring Application owner and senior technical authority for enterprise monitoring and logging platforms (Datadog, Splunk), including platform governance, roadmap alignment, and operational oversight. Lead enterprise-scale monitoring platform migrations, including architecture design, agent strategy, data ingestion models, vendor coordination, and deployment across 5,000+ servers. Define standards for alerting, dashboards, observability data quality, and integration with ITSM platforms (ServiceNow). Design and manage multi-org Datadog architecture, including org structure, RBAC, SSO/SAML, secrets management, and cybersecurity compliance. Oversee SNMP-based monitoring of storage and network devices, including device profiling, syslog/event integration, and NetFlow collection. SOX Compliance and IT Governance SOX control owner for enterprise monitoring applications — approve monthly reviews, participate in internal/external audits (EY), and maintain ITGC/SOX compliance. Provide audit evidence, walkthrough docu

NVIDIA is a global leader in high-speed computer vision, artificial intelligence (AI), and deep learning. Our team develops data engineering solutions that empower AI developers in autonomous vehicle (AV) domains to innovate quickly and effectively at scale. Are you ready to take on a senior technical role in building high-performance AI data pipelines? We seek an exceptional individual to design and optimize microservices and data pipelines to process massive volumes of AV data and enable seamless data mining and AI training. The ideal candidate will bring expertise in big data processing and distributed computing to create efficient solutions and overarching architectures for challenges such as video data curation, behavioral search, and AI dataset management. What you'll be doing: Scope and build tools, microservices, workflows, and distributed applications to accelerate data mining and AI training. Design and implement solutions for streaming, resilience, logging, security, authentication, workflow orchestration, and data management. Deploy AI models. Design and develop Retrieval-Augmented Generation (RAG) workflows enabling hybrid and agentic patterns. Analyze and operationalize complex distributed systems for speed-of-light performance. What we need to see: Experience developing high-performance, scalable software systems. MS with 6+ years, or BS (or equivalent experience) with 8+ years of relevant experience in Computer Science, Computer Engineering, or a related technical field. Strong programming skills in Python or Golang Proficiency in key technologies like Kubernetes, Helm, Hive, Parquet, SQL, vector databases, e.g., Milvus. Strong architectural skills with a proactive, problem-solving mentality. Experience in data mi

About the Role: The Machine Learning team at Tubi drives the innovation behind personalized user experiences. With the largest inventory in the industry and hundreds of millions of viewers, we tackle problems in the space of recommendations, search, content understanding and ads optimization that shape the future of streaming. We are seeking a highly skilled Senior Machine Learning Engineer to contribute to transformative projects in video personalization. In this role, you will design and implement advanced algorithms and systems to improve our personalization strategy. As a senior technical expert, you will tackle complex problems in machine learning at scale, collaborating closely with cross-functional teams to develop and optimize machine learning-driven solutions. This is a hybrid role in our Toronto office. What You'll Do: Design, develop, and implement recommendation systems and algorithms for a global audience Conduct deep dives into algorithmic components and systems, ensuring that models are optimized for both performance and scalability across multiple regions and product areas Build and deploy high-impact robust ML pipelines, including data extraction, feature development, model training, testing, and deployment Continuously monitor, evaluate, and optimize the performance of deployed models, ensuring they meet business goals and provide high-quality user experiences. Work closely with Product, Engineering, and Data Science teams to align on product requirements, set expectations, and deliver machine learning-driven solutions that improve user engagement Your Background: 3+ years of industry experience building production Machine Learning systems BS, MSc, or Ph.D. in Computer Science, Machine Learning, Statistics, Mathematics, or a related field Experience with deep learning technologies for recommendation systems, including TensorFlow, PyTorch, or similar frameworks Proficiency in building and deploying full-stack machine learning pipelines: data e

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manufacturing Engineer serves as the senior technical authority for assembly process and equipment design within the Industrialization team. This position designs the assembly lines, fixtures, and material flow systems that convert KARNO prototype and development builds into repeatable, scalable production operations — and then systematically removes waste, labor content, and variation from those operations. Working closely with industrialization leadership, design engineering, production, quality, and supply chain, the Senior Manufacturing Engineer owns the most complex assembly value streams end to end: line and station design, fixture and tooling design, material presentation and handling, process qualification, and continuous waste reduction. This position sets the technical standard for how assembly processes are designed and documented at Hyliion, provides mentorship and design review for other manufacturing engineers, and is accountable for measurable improvement in cycle time, first-pass yield, labor content, and ergonomics across the assembly areas. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Assembly Line and Cell Design : Design assembly lines, cells, and workstations for KARNO core, module, and subassembly operations. Establish work sequencing, balance work content to takt, define station layouts and footprints, and design lines that accommodate planned rate increases rather t

VTS is seeking a Senior Manager, Solutions Consultant - Activate to assist and translate new business opportunity into a successful deployment plan across VTS Activate - the platform that extends VTS into building operations and the tenant experience, including access control, visitor management, work orders, and building services. This role sits at the intersection of sales, solution design, and implementation readiness. Once an opportunity is qualified, the Solutions Consultant becomes the solutions expert alongside the Account Executive - translating a customer’s needs into a tailored Activate solution and, once the deal is won, into a complete solution design and implementation plan that hands off cleanly to the Implementation team. You will work predominantly through our major channel partners to start, expanding to the direct channel and other commercial clients over time, and partner closely with our Senior Technical Solutions Consultant, whose deep access-control expertise verifies and completes the solution you design. Unlike a traditional pre-sales engineer focused only on the demonstration, or an implementation manager focused only on delivery, this position helps manage the full arc of solution implementation preparedness - from qualified opportunity, through solution design, to a clean handoff to implementation, with continued check-ins through launch. It carries deep product ownership of the Activate feature set, with particular emphasis on Access Control and Visitor Management. This is a highly visible, senior individual-contributor role based in our New York office. ** Please note that this opportunity requires this hire to work from our NYC office four days a week. ** Here’s what you can expect as a Senior Manager, Solutions Consultant Partner with the Account Executive as the Activate solutions expert from the moment an opportunity is qualified Develop expert-level command of the Activate feature set and tailor product messaging and demonstra

About the Team The Spark Platform team owns and operates DoorDash's Apache Spark ecosystem — the execution runtime, remote shuffle service, cluster scheduler, and reliability tooling that powers the company's data, analytics, and ML workloads. We run Spark across the company at significant scale and continue to expand the workloads, capabilities, and consumer base we serve. Orchestrating and operating thousands of Spark cluster deployments is a complex distributed system problem which the team invests heavily in runtime optimization, systems architecture, multi-tenant scheduling, and end-user tooling. About the Role As a Senior Software Engineer on Spark Platform, you will set the technical direction for our in-house Spark deployment and shape the architecture that will run DoorDash's data, analytics, and ML compute for the next five years and beyond. You will own the deep, cross-cutting problems that span the runtime, the shuffle service, the scheduler, and the overall service reliability — making the architectural calls that compound across the platform's lifetime. You will partner with the Engineering Manager on technical roadmap, hiring, and team shape, and act as the senior technical voice in cross-team partnerships with Data Engineering, ML Platform, and product engineering teams that depend on the platform. You must be located in San Francisco, Sunnyvale, Seattle, or New York City for this hybrid position. You will report into the Engineering Manager on our Spark Platform team. You're excited about this opportunity because you will… Set the multi-year technical direction for an in-house Spark-on-Kubernetes platform — runtime, shuffle, scheduler, reliability — and make the architectural calls that compound for years. Own the deepest distributed-systems problems on the team: shuffle architecture, multi-tenant scheduling, runtime performance, and the failure modes that only show up at scale. Partner with the Engineering Manager on technical roadmap, hiring, inte

About the Team The Enterprise Identity team builds the identity foundation that enables organizations to adopt and use OpenAI products securely and reliably. The team owns the enterprise identity stack, including SSO, SCIM, tenant architecture, and identity capabilities across the enterprise admin experience and OpenAI's growing multi-product portfolio. About the Role We are looking for a hands-on senior technical leader to own the architecture and evolution of OpenAI's Enterprise Identity systems. You will set the long-term technical vision for the entire stack, establish shared identity primitives across products, and be accountable for systems that are foundational to our enterprise business. This role requires operating well beyond a single service or feature area. You will identify the most consequential architectural investments, align teams around durable solutions, and ensure our identity platform meets an exceptionally high bar for scale, availability, latency, and security. This role will be based in our San Francisco or Mountain View office. In this role, you will: Own the technical vision and architecture for the Enterprise Identity stack, including SSO, SCIM, tenant architecture, groups, permissions, and identity capabilities in enterprise administration surfaces. Lead the design and evolution of highly available, latency-sensitive identity systems serving a large and diverse global enterprise customer base. Establish common identity models and primitives that work consistently across OpenAI's products and enable the organization to scale. Set a high security bar by anticipating abuse cases, failure modes, and the long-term implications of new capabilities. Drive alignment across enterprise product, infrastructure, and security partners, resolving ambiguity and influencing roadmaps beyond the immediate team. Provide technical leadership to senior engineers and raise the quality of architecture and execution across the broader organization. You might thr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Architect: Company Description Okta is the leading independent identity partner. We enable organizations to securely connect the right people and technologies, providing identity solutions that protect workforce and customer identities across a rapidly evolving technology landscape. The P0 Threat Research organization operates at the intersection of adversary research, threat hunting, detection engineering, data science, and product innovation. Our mission is to understand modern adversaries better than anyone else and make that knowledge actionable for our customers and products. Position Description Architect, Threat Research will help define and drive the technical vision for Okta's threat research efforts. This role is focused on understanding how modern adversaries operate, developing new methodologies for discovering and analyzing attacker behavior, and translating that research into actionable outcomes for our customers and products. Initial areas of emphasis include identity, cloud, SaaS, AI, and other emerging technologies, but success in this role is rooted in deep threat research expertise and the ability to rapidly develop expertise in new technologies and attack surfaces. The Architect will serve as a senior technical leader within the Threat Research organization. This individual will work closely with threat researchers, threat hunters, detection engineers, data scientists, product teams, engineering teams, and other senior t

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Senior Backend Engineer - Database Change Management An overview of this role As a Senior Backend Engineer, Database Upgrades, you'll help replace GitLab's sequential database migration system with a dependency graph model that makes upgrades faster and safer for GitLab.com and self-managed customers. You'll lead the design and delivery of a migration validation and test framework, including versioned fixture data across about 1,000 tables, a continuous integration (CI)-integrated test runner, and required correctness checks. You'll also serve as the senior technical anchor for our India-based engineering group, using clear writt

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're hiring a Senior HR Business Partner to help Cohere scale through an extraordinary phase of growth, partnering with leaders and teams across our global technology organization. A role that matters. Senior HRBPs are central to our People model — trusted advisors to senior leaders, brought into our most important organizational challenges, and expected to bring a strong point of view. A front-row seat to AI. Work alongside exceptional researchers, engineers, and technical leaders at the forefront of AI — some of the most talented and in-demand people in the industry. A chance to build. We're building the foundations of our People function at scale, with significant white space and latitude to shape how we partner, organize, and operate. Significant scope and influence. You'll partner with senior technical leaders on complex organizational questions, helping them scale their organizations, strengthen leadership, and make great decisions about people and teams. An exciting moment to join. We're scaling incredibly quickly, with strong pull from the business for People partnership and no shortage of high-impact pro

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We are hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows. This role is pivotal for cross-team collaboration, developer productivity, and AI-driven development initiatives. You are a senior technical leader who designs and ships scalable, data‑intensive systems; drives cross‑team execution; and raises engineering standards. You’ll partner closely with Product, Data Science, Data Platform, and Governance teams to build reusable abstrac

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration. As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response. This role is based in our Menlo Park, California office, with in-person attendance expected at least 3 days per week. What you'll do: Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure Partner closely across many different types of engineers to raise the bar for operational excellence and incident r