Senior Technical Support Engineer Jobs

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are building a high-impact team to help the world's most innovative companies unlock the power of AI. As a Senior Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on technical leader and trusted partner to our most strategic customers. You will own the end-to-end delivery of enterprise AI programs, leading a team of 2–4 engineers while staying deeply technical yourself. You will set the technical direction for your customer engagements, mentor your team, and serve as the senior technical voice at the intersection of product, engineering, and customer success. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Lead Customer Programs : Own the full lifecycle of complex, multi-engineer AI engagements – from scoping and architecture through deployment, monitoring, and handoff. Be accountable for delivery quality and customer outcomes for the projects you lead. Own AI Quality : Define what "good" means for each engagement. Translate ambiguous customer goals into measurable quality metrics, evaluation frameworks, and golden datasets – then run systematic eval loops to hill-climb on agent quality, catch regressions before customers do, and continuously raise the bar on accuracy, faithfulness, and safety. Set the standard for how the team measures

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, product development is an extremely collaborative effort between engineering, design, analytics, partnerships, legal, risk, and go-to-market teams. You'd be joining a group of experienced engineering, product management, strategy, and operations leaders who have a track record of successfully building large-scale businesses and products that collectively impact millions of users around the world. Stripe's payments products help accelerate many of the world's most innovative companies, and the Local Payment Methods team owns one of Stripe's most critical workflows, a platform that processes billions of dollars in payments annually. We're looking for a senior Technical Program Manager who's passionate about solving problems in the complex payments landscape, not only serving our customers but also our financial partners and regulatory stakeholders.Payments continues to see innovations such as an acceleration in payment methods coming online in the form of Buy Now Pay Later, Digital Wallets, and Crypto payments. Such payment methods provide more benefits to merchants and enable functionality that was not present before. The Local Payment Methods team builds the platform and enables payment methods that connect to millions of Stripe users globally. We're responsible for building new product

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, product development is an extremely collaborative effort between engineering, design, analytics, partnerships, legal, risk, and go-to-market teams. You'd be joining a group of experienced engineering, product management, strategy, and operations leaders who have a track record of successfully building large-scale businesses and products that collectively impact millions of users around the world. Stripe's payments products help accelerate many of the world's most innovative companies, and the Local Payment Methods team owns one of Stripe's most critical workflows, a platform that processes billions of dollars in payments annually. We're looking for a senior Technical Program Manager who's passionate about solving problems in the complex payments landscape, not only serving our customers but also our financial partners and regulatory stakeholders.Payments continues to see innovations such as an acceleration in payment methods coming online in the form of Buy Now Pay Later, Digital Wallets, and Crypto payments. Such payment methods provide more benefits to merchants and enable functionality that was not present before. The Local Payment Methods team builds the platform and enables payment methods that connect to millions of Stripe users globally. We're responsible for building new product experiences that help providers to improve their integration, boost their conversion, and grow their business. We also own the end-to-end journey

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery Architect and implement end-to-end AI/ML solutions on Snowfl

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery Architect and implement end-to-end AI/ML solutions on Snowfl

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery Architect and implement end-to-end AI/ML solutions on Snowfl

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery Architect and implement end-to-end AI/ML solutions on Snowfl

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery Architect and implement end-to-end AI/ML solutions on Snowfl

About The Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. The Technical Accounting team plays a crucial role in helping OpenAI navigate complex, judgmental, and rapidly evolving accounting matters with rigor and clarity. We aim to bring both technical excellence and strong business partnership to some of the most novel accounting questions in the industry. About The Role OpenAI seeks a Director, Technical Accounting, Revenue & Strategic Partnerships to set the technical revenue accounting strategy for the company's largest, most complex, and highest-risk commercial arrangements. This leader will personally assess novel fact patterns, establish and defend the accounting position, and shape deal structures before execution across enterprise contracts, strategic partnerships, API and consumption-based offerings, credits and incentives, revenue share, multi-party arrangements, and emerging product monetization models. This role will be the senior technical accounting partner to Revenue Accounting, Sales, Product, Legal, Tax, Strategic Finance, Business Development, Deal Desk, Billing, Financial Reporting, Internal Controls, and external auditors. The core mandate is technical judgment: independently synthesize the full contractual and economic substance, identify alternatives and second-order implications, resolve ambiguity under ASC 606 and related U.S. GAAP, and communicate a clear recommendation to executives and auditors. Operational know-how is essential to translate conclusions into billing, close, disclosures, systems, and controls, but process ownership is not the center of the role. In This Role, You Will Partner closely with Revenue Accounting, Sales, Product, Legal, Tax, Strategic Finance, Business Development, Deal Desk, Billing, Financial Reporting, and external auditors. Identify non-standard revenue arrangements early and evaluate them under ASC 606. Advise on thoughtful deal structurin

Lead Forward Deployed Engineers (FDE) are the most senior technical leaders in the FDE organization. They own the overall technical strategy for the FDE domain, not just individual engagements, and are accountable for how the entire function operates, scales, and improves over time. They set direction across multiple concurrent engagements, teams, and quarters, and are the technical voice the organization relies on when stakes, ambiguity, or cross-functional complexity are highest. This role sits at the intersection of technical depth, organizational strategy, and people leadership, setting the technical bar for the function, shaping how Product and Engineering prioritize based on field reality, and developing the next generation of Staff-level FDEs. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Own the FDE organization's overall engagement strategy, serving as the primary technical escalation point across the portfolio for the highest-risk, highest-visibility, and most ambiguous situations Act as the trusted technical counterpart to customer executives and internal VP/executive stakeholders on strategic bets, major risks, and cross-portfolio tradeoffs Set the technical architecture standards and design principles that govern how the FDE domain builds customer-facing solutions and platform capabilities, turning organization-level ambiguity into coherent multi-quarter technical strategy Stay hands-on where it matters most, writing and reviewing code and personally unblocking the hardest technical failures to keep the organization's technical bar grounded in reality Own the translation of field-wide patterns into the FDE domain's long-term technical vision, representing that vision to Product and Engineering executive leadership and defending multi-quarter roadmap tradeoffs Own the technical growth and career development of FDEs through mentorship, coaching, and calibration of the org's technical ba

Become a part of our caring community The Principal Storage Engineer is a senior technical leader responsible for defining and advancing the enterprise storage architecture and long-term data infrastructure strategy. This role establishes standards, develops five-year technology roadmaps, and designs secure, resilient, scalable, and cost-effective storage platforms for business-critical, analytics, and artificial intelligence workloads. The engineer serves as the organization’s storage subject-matter expert and partners with infrastructure, cloud, security, data, application, architecture, finance, and vendor teams to translate business requirements into sustainable technology capabilities. The Principal Storage Engineer is a senior technical leader responsible for defining and advancing the enterprise storage architecture and long-term data infrastructure strategy. This role establishes standards, develops five-year technology roadmaps, and designs secure, resilient, scalable, and cost-effective storage platforms for business-critical, analytics, and artificial intelligence workloads. The engineer serves as the organization’s storage subject-matter expert and partners with infrastructure, cloud, security, data, application, architecture, finance, and vendor teams to translate business requirements into sustainable technology capabilities. Key Responsibilities Define the enterprise storage vision, reference architecture, engineering standards, and five-year roadmap across block, file, object, software-defined, and hybrid storage services. Lead architecture decisions for on-premises AI infrastructure, including high-throughput and low-latency storage fo

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. About the Role: As a Solutions Engineer , you’ll serve as a senior technical and business advisor responsible for driving complex enterprise sales engagements and shaping how project44 delivers value to the market. This role is both strategic and hands-on, you will lead technical discovery and solution design for our largest customers, mentor the next generation of Solutions Engineers, and partner cross-functionally with Product, Engineering, and Sales to influence the direction of our platform. You are a storyteller, technologist, and strategist who can articulate how project44 technology transforms global supply chains, and back it up with architectural depth and operational know-how. Key Accountabilities: Lead technical strategy and solution design for complex global enterprise opportunities. Serve as the primary technical authority during sales engagements-partnering closely with Account Executives to develop and execute ac

We’re looking for an experienced engineering leader to lead and scale Asana’s flagship AI Teammates Pillar within our Core/AI Organization. Reporting directly to the Head of Engineering, AI & AWM, you will oversee an engineering area encompassing four key teams: AI Teammates Platform (AITP), AI Teammates Experience (AITX), AI Chat Experience, and Agent Orchestration. In this role, you will lead engineering managers and senior technical leaders to drive the end-to-end strategy, execution, and architecture that define how humans and AI collaborate in Asana, turning frontier LLM capabilities into trusted, reliable, high-value product workflows for enterprise customers worldwide. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Drive Strategy & Execution Across the AI Teammates Pillar: Lead, set direction, and align goals/metrics across four core engineering teams (Platform, Experience, Chat, and Agent Orchestration) to execute on Asana’s flagship AI vision while balancing business, customer, and technical needs. Architect Enterprise-Grade AI Platforms & Systems: Own the end-to-end technical strategy across model rollouts, eval infrastructure, tool orchestration, Model Context Protocol (MCP), and proactivity engines—enabling Asana to operate reliable agentic systems for top-tier enterprise customers. Define Next-Generation Human-AI Collaboration: Lead product and platform engineering teams delivering full-screen and docked chat surfaces, discovery/onboarding flows, in-product explainability, human-in-the-loop workflows, and ROI/governance experiences for admini

We’re looking for an experienced engineering leader to lead and scale Asana’s flagship AI Teammates Pillar within our Core/AI Organization. Reporting directly to the Head of Engineering, AI & AWM, you will oversee an engineering area encompassing four key teams: AI Teammates Platform (AITP), AI Teammates Experience (AITX), AI Chat Experience, and Agent Orchestration. In this role, you will lead engineering managers and senior technical leaders to drive the end-to-end strategy, execution, and architecture that define how humans and AI collaborate in Asana, turning frontier LLM capabilities into trusted, reliable, high-value product workflows for enterprise customers worldwide. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Drive Strategy & Execution Across the AI Teammates Pillar: Lead, set direction, and align goals/metrics across four core engineering teams (Platform, Experience, Chat, and Agent Orchestration) to execute on Asana’s flagship AI vision while balancing business, customer, and technical needs. Architect Enterprise-Grade AI Platforms & Systems: Own the end-to-end technical strategy across model rollouts, eval infrastructure, tool orchestration, Model Context Protocol (MCP), and proactivity engines—enabling Asana to operate reliable agentic systems for top-tier enterprise customers. Define Next-Generation Human-AI Collaboration: Lead product and platform engineering teams delivering full-screen and docked chat surfaces, discovery/onboarding flows, in-product explainability, human-in-the-loop workflows, and ROI/governance experiences for admini

Role Description As a Principal Engineer at Dropbox, you will own company critical, loosely defined technical problems with multi year impact, operating at the intersection of technology, product, business strategy, and applied AI. You will define long term technical direction for customer facing experiences used by millions, identifying where AI meaningfully improves customer value and translating evolving business context and industry advances into durable, multi area strategies and roadmaps that shape how Dropbox builds, scales, and innovates, while remaining hands on in software development where it provides the greatest leverage. Your influence will span organizations, setting foundational architecture, driving execution standards, and aligning senior technical and product leaders across boundaries. You will lead the responsible introduction and adoption of AI across product capabilities and engineering workflows, bring clarity to the most complex decisions, institutionalize engineering excellence, and contribute directly through critical design, prototyping, and code reviews. In return, you will operate as a trusted technical partner to senior leadership, shape systems and platforms including AI powered foundations that define Dropbox’s future, and act as a company level technical strategist, advancing Dropbox’s mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Own and drive technical outcomes across multiple teams and organizations, delivering company critical customer and business impact at scale. Define long term technical strategy and partner with senior Product and Engineering leaders as the technical owner for the most important company objectives. Tackle the most ambiguous and far reaching technical and product problems, shaping w