Senior Technical Support Representative Jobs

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participate actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who You Are: 5+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role within an enterprise environment Skilled at navigating multi-stakeholder environments and adapting communication style t

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Vertical The Digital Content, Media & Communications vertical is one of the fastest growing and most dynamic parts of Adyen’s business where we have seen success with businesses like Spotify, Meta and Microsoft in the Enterprise space and also with global leaders in subscription & the AI-native ecosystem. The key to our success is partnering closely with our customers to identify their unique needs on payments, financial products & billing, support their global scale, and drive success for the Digital Content, Media & Communications vertical. We define this vertical as any business operating in the Streaming, Software & AI, Gaming, Social Media/ Ads, News & Publishing or Telecommunications space. About the Role In partnership with the Head of Digital Content, Media & Communications Vertical (to which this role reports to), this role is responsible for Adyen’s long-term strategy and overall performance for the Digital Content Vertical. They will ensure the health and growth of the portfolio by identifying where, with whom and how to win. The role is a part of the broader Commercial Strategy & GTM team at Adyen. Our team mission is to position Adyen as the global fintech leader and to grow our commercial success within and across our key verticals. This role will contribute to driv

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is seeking a Senior Manager, Software Engineering to lead the engineering team for Gliffy, our visual collaboration and diagramming product, based in Pune, India. This role owns day-to-day engineering execution, delivery quality, and team development for Gliffy, while also engaging with the Akana and OpenLogic engineering teams to build cross-product collaboration and partnering closely with the VP of Engineering on strategic planning and roadmap decisions. We are looking for a seasoned leader who can operate with significant scope and autonomy, bring strong organizational and cross-functional leadership skills, and contribute to strategic thinking across Perforce’s growing portfolio of products — not just execute within a single team. The ideal candidate has proven experience leading distributed engineering teams in a high-growth SaaS or enterprise software environment, a strong grasp of modern SDLC practices, and a track record of embedding AI into development workflows. They are comfortable operating with significant autonomy, influencing senior leaders and cross-functional stakeholders, and balancing hands-on technical depth with a broader strategic perspective. Responsibilities: Own the day-to-day planning, execu

As a Senior Backend Engineer on Coder's Enterprise Experience team, you'll build the systems that help large organizations run Coder in production with confidence. You'll improve how Coder scales, how it's upgraded, and how reliably it performs in regulated, air-gapped, and enterprise environments. You'll work on a genuinely cross-functional team of backend, platform, and QA engineers who own the end-to-end experience for Coder operators. From designing new features to evolving Coder's architecture, you'll partner across engineering and product to solve complex problems and ship software that operators trust. What you'll do here Design and build new features end to end, from technical design through production rollout. Design and implement backend architecture changes that support Coder's long-term scalability goals. Investigate and resolve scalability bottlenecks under production-like load, from database access patterns to concurrency handling in coderd. Improve database migration safety and upgrade reliability through schema compatibility, background migrations, and safe rollback strategies. Own the backend side of issues surfaced by Coder operators and administrators. Document the design, implementation, and operational tradeoffs of the systems you build. Participate in code reviews, RFC-style design discussions, and on-call rotations for the services you own. What we're looking for 5+ years of professional software engineering experience, including significant production experience with Go. Deep understanding of Go's concurrency model, including goroutines, channels, the sync package, and debugging race conditions under real-world load. Experience designing and operating relational databases in production, including schema design, migrations, and transactions. Strong verbal and written communication skills. Exceptional debugging and troubleshooting skills, with the persistence to drive complex problems to resolution. A self-motivated, analytical engineer who enj

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role We are looking for a Senior AI Governance Counsel to join our Global DPO Office and help build, roll out, and operate Adyen's enterprise AI governance framework. Sitting within the group that owns our global privacy program and AI governance, and supports incident response and management as well as data governance, you will be the driving force in shaping our strong foundations into a consistent, enterprise-wide AI governance program that scales with Adyen's ambitions - helping the business innovate boldly and responsibly with AI. This is a builder role. You will translate the EU AI Act, the NIST AI Risk Management Framework, GDPR, the CCPA/CPRA, and emerging global AI and privacy requirements into pragmatic policies, standards, and assessment workflows - and partner with Enterprise Risk, Security, Product, Compliance, Legal, Regulatory and Engineering to make them real. You will have a particular focus on generative and agentic AI use cases, and on giving first-line teams the parameters and tooling they need to evaluate their own models and outcomes. What You'll Do Help build, roll out, and embed Adyen's enterprise-wide AI governance framework, policies, and standards, driving consistency as AI adoption scales across the business. Design and operationalize AI risk and impact assessments across the AI lifecycle - from intak

MongoDB seeks an experienced Senior Software Engineer to help level up IT and play a key role in building a new engineering team. This team works alongside the Internal Engineering department to build enterprise-grade software that enables coworkers to be more effective and efficient. As a Senior Software Engineer, you’ll take ownership of critical internal tools and platforms, drive technical decisions, and contribute at a high level to systems that support essential workflows across the organization. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations: Own the implementation and long-term maintenance of internal tools and platforms Lead technical design discussions and contribute to architectural decisions Write high-quality, maintainable code while setting a strong engineering example for the team Identify and proactively address technical debt, reliability risks, and scalability concerns Collaborate with engineers, product partners, and other stakeholders to prioritize and deliver high-impact work Success Measures: In three months, demonstrate strong ownership of one or more internal systems and contribute significantly to ongoing initiatives In three months, independently deliver meaningful improvements that reduce manual effort or operational friction In six months, have driven technical improvements or new tooling that measurably improves internal engineering efficiency, reliability, or velocity Our ideal candidate: Has 6+ years of professional software engineering experience Deep experience with at least one modern programming language (Python, Go, Rust, etc.) Strong technical judgment and the ability to independently solve complex engineering problems Excellent communication skills and comfort collaborating across teams and disciplines Comfortable working with modern infrastructure and delivery systems, including containerized applications, Kubernetes, and CI/CD tooling (e.g., Drone.io or simil

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing Partner with business stakeholders, technology leaders, development teams, and vendors to define technology roadmaps, assess platforms, and design scalable, secure, and reliable commerce architectures aligned with business objectives. Lead the architecture and delivery of complex B2B and B2B2C commerce solutions, including integrations with ERP, CRM, PIM, and other enterprise systems, while ensuring adherence to enterprise standards and best practices. Provide technical leadership across the software development lifecycle through solution design, architecture reviews, code reviews, and governance. Maintain a hands-on role in application development and support while mentoring teams on engineering standards and platform optimization. Evaluate emerging technologies, lead proof-of-concept initiatives, and serve as a trusted advisor to business and IT stakeholders, driving innovation, modernization, and operational excellence. What You Bring Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline. 10+ years of progressive experience in enterprise applications, digital commerce, solution architecture, software engineering, or related technical fields, including experience leading architecture strategy, platform modernization initiatives, and large-scale global technology programs. Deep expertise with SAP Commerce Cloud (Hybris), including platform

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Strategy & Business Operations Manager The Senior Strategy & Business Operations Manager will play a critical role in shaping and driving strategic initiatives that contribute to the long term direction. This role sits at the intersection of strategy, planning and business operations and partners closely with the different teams such as Commercial Strategy, Operations, Finance and Regulatory & Compliance teams. This role, which is part of the Global Strategy & Execution team, will translate our strategy into execution by driving company wide alignment, informed decision making, defining our operating and planning rhythms and eventually ensuring we deliver our priorities. What you’ll do: Company wide Strategy: Lead and deliver end-to-end strategy projects that inform decision making through deep dives and/or intelligence on trends and opportunities. Cross functional alignment and connect strategy (e.g. Commercial, Operations etc) across Adyen. Strategic Planning : Design, improve and implement Adyen wide Strategic Planning, Priorities and Goal setting in close collaboration with the business and Strategic Finance. Business Operations: Drive business operations rhythm through business reviews at varying levels. Cut through ambiguity and noise, framing problems clearly and driving towards struct

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Storage Team This team is part of our Platform Engineering team in Amsterdam. The purpose of Platform Engineering is to enable Adyen engineers to autonomously build and support secure, scalable and reliable applications with high speed and quality through a common technology ecosystem. As a storage engineer of our Storage team in Amsterdam, you will be responsible for designing, implementing, managing, and maintaining data storage systems and solutions. This role involves the end-to-end management of our organization's data storage infrastructure. This includes strategic design for scalability, hands-on implementation and integration, continuous performance monitoring, capacity planning, security, and troubleshooting. It also requires proactive maintenance with updates, backups, disaster recovery, and planning for future growth by evaluating and recommending new technologies for data availability, reliability, and efficiency. Sounds exciting? Keep reading! What You’ll Do: Design and deploy storage infrastructure (SAN, Object Storage) in accordance with organizational needs. Monitor and maintain storage systems to guarantee optimal performance, availability, and reliability. Perform capacity planning and forecasting for future storage needs. Develop and implement strat

MDM TechnologyMDM Technology, a company affiliated with Dun & Bradstreet, provides enterprise-grade master data management (MDM) solutions that help organizations create a single, trusted view of business entities. By cleansing, matching, linking, and enriching data, anchored by the global standard D‑U‑N‑S® Number business identifier, MDM Technology enables accurate identity resolution across systems to support analytics, compliance, and AI workflows across industries. The Senior Quality Assurance Engineer ensures our software meets user and product needs. The role creates and maintains project test plans, defines and tracks quality assurance metrics, collects and analyzes data for software process evaluation and improvements, and integrates them into business processes combining deep technical expertise in API and Integrations testing and Automation. This role must show a passion for AI enabled Software Quality practices Leveraging modern AI tools to improve testing efficiency, accelerate release cycles, and enhance software reliability across complex enterprise integration.

About Team The IT SaaS Engineering Team is the backbone of MongoDB's go-to-market operations. We build and run the Salesforce platform — with the automation, security, and governance that Sales Operations, Revenue Operations, Security, and Compliance rely on daily to manage customer relationships and drive business growth. Role Overview Join us as a Senior Salesforce Engineer and take ownership of the CPQ and CLM systems that power MongoDB's quote-to-contract lifecycle. You'll design and build scalable pricing, quoting, and contract automation solutions end-to-end — from first design conversation to production support — working alongside senior engineers and stakeholders across Sales, Deal Desk, and Legal. This is a role for an engineer who enjoys solving hard technical problems, cares deeply about accuracy and compliance in revenue-critical systems, and wants to bring modern, AI-augmented development practices into how enterprise Q2C solutions get built. What you’ll do Design, build, and maintain scalable CPQ configuration (product rules, price rules, bundles, discounting logic) and CLM workflows (clause libraries, approval chains, e-signature integration) Partner with Sales, Deal Desk, Legal, and Finance stakeholders to translate quote-to-cash requirements into secure, maintainable technical solutions Own delivery across the full solution lifecycle — design, development, testing, deployment, documentation, and production support Collaborate with globally distributed engineering teams to deliver reliable, well-governed CPQ/CLM solutions in an Agile environment Drive strong engineering practices across code quality, documentation, release management, and platform governance Identify opportunities to simplify pricing logic, reduce legacy quote template debt, and strengthen the overall Q2C operating model Troubleshoot complex pricing, approval, or contract-generation issues and deliver sustainable, long-term fixes Stay current on CPQ/CLM platform capabilities and appl

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Software Engineer, US Bank Accounts Team We’re looking for a Senior Software Engineer to join the nascent US Bank Accounts team, building products that enable businesses to open, manage, and move money directly within our ecosystem. You’ll help evolve and scale existing capabilities to enable significant growth, refine and deepen customer experiences, and build new products that expand our offering. As an early member of the team, you’ll have the opportunity to shape technical design, architecture, and roadmap decisions; own projects from beginning to end; and help define the team’s culture and identity. You’ll partner closely with engineering, product, and key stakeholders to turn complex banking needs into reliable, scalable customer experiences. This Chicago-based role is part of the broader Financial Services product organization, which owns the full suite of financial products we offer to our customers. What you’ll do: Work on complex technical projects from requirements analysis through design, implementation, testing and launch into production. Bring your own point of view on best engineering practices. Be hands-on and contribute to the implementation. Identify and improve parts of the platform to make it more robust and scalable. Your code will be used at scale and you are expected to think in that mindset when

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our Solution Engineering organization is seeking an AI Specialist who can provide hands-on expertise and support while working with technical decision makers and data scientists to design and architect AI solutions built on the Snowflake AI Data Cloud. This is a strategic role that works closely with cross-functional teams, including product, engineering, and the broader field organization to ensure successful execution and customer adoption of Snowflake’s AI & ML solutions. IN THIS ROLE YOU WILL GET TO: Be the technical expert in the room that positions Snowflake’s AI and ML features and value to technical stakeholders at Snowflake’s customers across the Americas. Partner with Snowflake account team teams and customer champions to scope and drive POCs to success and technical wins that prove the value of Snowflake’s capabilities, including executive readouts and business value cases. Collaborate with Snowflake’s product and engineering teams to influence Snowflake’s AI and ML roadmaps based on customer feedback. Publish content that helps the team and company scale beyond your individual efforts, like blog posts, presentations at conferences, or technical collateral like notebooks and demos. Influence, tailor and maintain Sales Engineering AI and ML selling assets, inc

As a Senior Backend Engineer on Coder's Enterprise Experience team, you'll build the systems that help large organizations run Coder in production with confidence. You'll improve how Coder scales, how it's upgraded, and how reliably it performs in regulated, air-gapped, and enterprise environments. You'll work on a genuinely cross-functional team of backend, platform, and QA engineers who own the end-to-end experience for Coder operators. From designing new features to evolving Coder's architecture, you'll partner across engineering and product to solve complex problems and ship software that operators trust. What you'll do here Design and build new features end to end, from technical design through production rollout. Design and implement backend architecture changes that support Coder's long-term scalability goals. Investigate and resolve scalability bottlenecks under production-like load, from database access patterns to concurrency handling in coderd. Improve database migration safety and upgrade reliability through schema compatibility, background migrations, and safe rollback strategies. Own the backend side of issues surfaced by Coder operators and administrators. Document the design, implementation, and operational tradeoffs of the systems you build. Participate in code reviews, RFC-style design discussions, and on-call rotations for the services you own. What we're looking for 5+ years of professional software engineering experience, including significant production experience with Go. Deep understanding of Go's concurrency model, including goroutines, channels, the sync package, and debugging race conditions under real-world load. Experience designing and operating relational databases in production, including schema design, migrations, and transactions. Strong verbal and written communication skills. Exceptional debugging and troubleshooting skills, with the persistence to drive complex problems to resolution. A self-motivated, analytical engineer who enj