Senior Technical Support Representative Jobs

Salary range: $225k - $300k | Equity: 0.15% - 0.35% | In-Person: NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We’re at high 7-figure ARR. Anthropic, Legora, Booz Allen, and ElevenLabs are customers. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, chandra, surya, marker, and lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We’re looking for a fullstack engineer who wants to build the interfaces, tools, and infrastructure that help developers and enterprises use our models. You’ll work across the stack to shape how people interact with OCR, extraction, and document-understanding systems. That includes building core inference workflows, creating intuitive UI for complex parsing tasks, and improving the developer experience across our open-source repos and API. This is a high-ownership role that blends engineering, product thinking, and community engagement. You will work closely with the founders and the rest of the team to ship features, improve performance, and make our technology accessible to a global community of builders. As a small and fast-moving team, roles are fluid. You should enjoy working across backend, frontend, performance, and user-facing surfaces. Your work will directly influence how teams evaluate and deploy our models. Day to day, you will: Ship features to our open source repos, API, and internal tooling. Design and build frontend features that make document parsing more interactive and understandable. Optimize inference performanc

About the Opportunity Enabling millions of distributed energy devices to deliver reliable and predictable grid services to the electricity industry requires state-of-the-art forecasting, control systems, optimization algorithms, and data science. As such, EnergyHub seeks to hire a Senior Forecasting and Optimization Engineer to join EnergyHub’s Data Science and Power Systems Intelligence team. As a Senior Forecasting and Optimization Engineer you will work closely with some of the brightest minds in the electricity industry to solve some of the most difficult problems in distributed energy. The algorithms and data systems that you contribute to will be key to enabling a carbon-free distributed energy future. Main Responsibilities: What you’ll do Develop and improve accurate and robust energy forecasting models Develop and improve control and optimization algorithms Design, write, test, and deploy production-grade code for mission-critical forecasting and optimization products and related algorithms Build and use tools and processes to monitor and assess the quality of operational forecasting and optimization models Translate data from one of the largest distributed energy datasets in the electricity industry into actionable insights for electric utilities and other energy industry stakeholders Provide guidance to other engineers and scientists regarding machine learning, forecasting and optimization methods Present results clearly to internal and external stakeholders Collaborate closely with stakeholders inside and outside of EnergyHub including Data Engineering, Client Success, Marketing, Sales, Product, and Market Development teams Other duties as assigned Required Skills and Experience: What you need Passion for enabling a carbon-free, distributed energy future At least five years of experience in machine learning, statistical analysis, data visualization, control systems engineering, and/or mathematical optimization Experience developing data pipelines using la

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on. Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on. Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently. Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest-ROI opportunities for the ecosystem. Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value. Own the go-to-market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly. Define the success metrics for the ecosystem (adoption, partner activation

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Sr. Director, AI Engineering Transformation Location: Boston, MA preferred; New York, NY acceptable (On-site) Reports to: VP, Chief of Staff to the CEO Dotted Line: Chief Technology Officer / Chief Engineering Officer Direct Reports: AI Transformation Team (AI Fellows) The Role This is a high-impact leadership role at the intersection of AI, engineering, product quality, and organizational transformation. You will own the strategy and execution of AI integration across SharkNinja's Engineering organization, spanning the full development lifecycle from concept and architecture through design, validation, and production, and extending into reliability engineering, DFM/DFT, test data, and manufacturing engineering. Today, much of this work relies on PowerPoint-based program management, fragmented data, manual analysis, a

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare delivery by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone. Patients interact with advanced AI systems at every step of their care and follow-up. Licensed physicians review each case with the patient for the clinical decision in our integrated virtual clinic. We ground our approach in rigorous research, continuous learning, and a deep commitment to clinical integrity. We focus on making a real impact: improving health outcomes, expanding access to care, and setting new standards for what trustworthy, patient-centered healthcare is. Read some of our latest publications.

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At InMobi Advertising , you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com Senior Sales Manager Location: Bangalore Experience: 10–12 Years in Sales preferably from Digital ad sales background Senior Sales Manager - Handle Hunting role for South clients. Thi

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. You will be responsible for designing and developing modern, cutting-edge RESTful APIs. You’ll be working in a stimulating, collaborative environment focused on continuous improvement, innovation and growth. You will be passionate about software engineering, excited by the possibilities of technology to transform industries, and inspired by the power of data and AI to create meaningful outcomes.

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. At Appian, our HR Business Partners are strategic advisors to the business. We partner with leaders to solve organizational challenges, build high-performing teams, and ensure talent strategy enables business strategy. We're looking for a Senior HR Business Partner to support several of Appian's Corporate organizations—including Business Technology, Finance, Legal, Strategy, and the People Team. These teams sit at the center of how Appian operates, making this one of the broadest and most influential HRBP roles in the company. Reporting to the Manager of HR, you'll partner directly with senior leaders on organizational design, leadership effectiveness, workforce planning, succession, and change management. You'll be expected to bring insight, challenge assumptions, and influence decisions—not simply execute HR programs. Success in this role requires someone who is intellectually curious, highly analytical, and comfortable navigating ambiguity. You'll diagnose problems before proposing solutions, use data to shape recommendations, and build credibility through sound judgment and consistent execution. T his role is based at our ​​headquartered in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with th

The Behavior AI team builds the AI-based anomaly detection behind Datadog's security products. Our models learn what normal looks like across the billions of logs, events, and telemetry records flowing through the platform every second, and they flag the behavior that does not fit, on every record, in real time, at a cost that makes sense at our scale. What we build does not ship to a single feature. The same models power detection across many of Datadog's security products at once, so the work has impact well beyond any one team. Large general-purpose models are too slow and too expensive to run in that path, so we take the opposite approach: small, custom models, designed for high-throughput stream processing and optimized to run cheaply on every record. We are hiring a Senior Applied Scientist to build these models from start to finish. You will contribute to designing the architecture, training at scale, and the optimization work that takes a model from training to running efficiently on production traffic. This optimization requires a deep understanding of the constraints imposed by both the software and the hardware, together with the applied mathematics to work within them: often it comes down to finding a mathematical reformulation that fits those constraints better, and that judgment can decide whether a model reaches production at all. The work involves a number of open questions. How do you obtain most of the quality of a large model from one that is far smaller and cheap enough to run on the full stream? Where is it worth trading exactness for speed, and how do you reason about the error you accept? How do you make a small model's outputs clear enough that the detection engineers and analysts who rely on it can trust what it reports? If these are the problems you want to work on, we would like to hear from you. At Datadog, we place value in our office culture: the relationships and collaboration it builds, and the creativity it bring

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Senior Technology Risk Analyst Department: Data & Technology Solutions (DTS) Reports To: SVP Security and Compliance Location: [London/Hybrid 2 days a week in office] Position Type: Full-Time Role Purpose The Senior Technology Risk Analyst is responsible for managing and continuously improving the Information Security Management System (ISMS) across Data & Technology Solutions. You will ensure that security policies, controls, risks, exceptions, and governance processes are properly maintained, evidenced, reviewed, and acted upon. Reporting to the SVP Security and Compliance, you will provide the operational backbone for security governance across DTS. This is a hands-on Governance, Risk, and Compliance (GRC) role. You will collaborate across security, product, engineering, infrastructure, architecture, legal, risk, compliance, and delivery teams to transform security governance into a dynamic, working management system rather than a static documentation exercise. Key Responsibilities 1. ISMS Ownership & Operation Manage the day-to-day opera

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of "Making AI Easy by Making Software Intelligent," Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com . About the role Engineers at Appier build a wide range of platforms and services that interconnect data and AI with our customers and users—operating at scale where every millisecond and every nine of availability matters. As a Senior Backend Engineer (SRE / Reliability & Performance) , you will sit at the intersection of backend development and site reliability engineering: designing and building scalable, performant backend services while owning the reliability, observability, and performance characteristics of large-scale, high-traffic systems (QPS > 10k). You will profile and tune systems end to end, lead the response to production incidents, and drive the engineering practices that keep our services fast and resilient as traffic grows. Seniority and title are determined by job-related skills, experience, and evaluation following the interview. We welcome international candidates to our teams. This position is ideally to be based in Taiwan. Responsibilities Design and build scalable, reliable, and maintainable backend services and the components that support them Own system reliability and performance for high-traffic services, including SLO/SLA definition, error budgets, and capacity planning Profile, benchmark, and tune critical components to resolve latency, throughput, and scalability bottlenecks in medium-to-large systems (QPS > 10k) Diagnose and sol

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description: project44 is looking for a Senior Software Engineer 2 - Backend to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior AI Engineer, you'll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry. What you’ll be doing: Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph Develop, test, and maintain backend applications in Python and Java or GoLang Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release Design and implement data models and database schemas Collaborate with the frontend team to integrate the backend with the user interface Perform code reviews and ensure code quality standards are met Troubleshoot and debug applications, including AI agent workflows in production Work with the DevOps team to deploy and manage applications in production (Kubernetes) Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space About the team: Our

The Shift Engineer - Automation is responsible for ensuring the efficient and continuous operation of the MSEL module line through stabilization initiatives, effective team building, and optimized spare management. This role focuses on maintaining high equipment availability for production while fostering a culture of safety and sustainability within the organization. By leveraging SAP-PM tools and implementing best practices, the Shift Engineer contributes to the overall operational excellence and productivity of the cluster. Source: Adani Group | Job ID: 54048

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Dun & Bradstreet Technology and Corporate Services India LLP is looking for candidates for the role of Senior Analyst to support the Data Science team. The candidate needs to work closely with the team based in India and across a range of Analytics leaders who are located globally to fulfill the deliverables on a timely basis