Service And Engagement Executive Team Leader Jobs

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are looking for a high-ownership Project/Program Manager to lead AI-led transformation initiatives across the Lending Collections ecosystem. This role sits at the intersection of Business, Product, Technology, Data, and AI. The ideal candidate should be equally comfortable understanding a business problem, translating it into a structured product/technology requirement, driving engineering execution, and taking the initiative all the way to production and measurable business impact. This is not a traditional project-management role. We are looking for someone who can own the problem statement, bring structure to ambiguity, drive stakeholders, and turn AI opportunities into production-grade solutions. Key Responsibilities 1. Business Requirement & Problem Discovery Work closely with Business and Collections stakeholders to identify operational pain points, automation opportunities, and AI use cases. Conduct requirement-gathering workshops and translate business needs into clear, actionable requirements. Challenge requirements where necessary and bring structure to ambiguous problem statements. Understand lending collections journeys, customer touchpoints, workflows, operational processes, and relevant business metrics. 2. BRD, Workflow & Solution Documentation Create and maintain detailed BRDs, functional requirements, user stories, process flows, workflows, and solution documentation. Define end-to-end process journeys, including inputs, outputs, decisioning logic, exceptions, dependencies, and integrations. Convert business requirements into granular user stories with clear acceptance criteria. Ensu

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. Expectations/ Requirements: -6+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains. -The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives. -Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures. -Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules. -Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development. -Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives. -Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas. -Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness. -Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms. -Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements. Must Have: -Should have good

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. What are we building We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to: *Multi-agent, multi-modal customer interactions. *Agents which can handle agent decision hubs. *Evaluation engines to score and diagnose interactions. *Generating insights from chat to improve SOP, Tools and Product *Flow Fine-tuning & deployment pipelines *Observability with agent telemetry systems Safety, governance, and cost optimization layer. What are we looking for We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years. Competencies * Create explainable workflows for multi-agent systems * Design and operate evaluation systems for millions of conversations * Fine-tuning of language models and its deployment workflows * Architect low-latency pipelines for text/voice interactions * Ensure safety, auditability, and compliance by design * Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines * Create standards for prompt design, prompt improvement, agent traits, and safety checks * Build APIs, SDKs, and runtimes for agent execution * Mentor juniors and contribute to platform-wide thought leadership * Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns) * Background in LLM ops including training, data pipelines, GPU scheduling * Experience with Voice & telephony integrations * Knowledge of safety model design o

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- ● Good command of using AI tools to enhance operational efficiency and campaign workflows. ● 2+ years of hands-on experience in Growth Operations in a consumer tech or fintech environment. ● Strong hands-on experience with CleverTap — campaign execution, user segmentation, and growth dashboards. ● Proven ability to collaborate with cross-functional teams — CLM, Marketing, Growth, and Design. ● Strong ownership mindset — takes accountability for outcomes and drives results with minimal hand-holding. ● Strong analytical thinking, problem-solving, and experimentation approach with clear communication skills. Why join us: Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. Set and enforce a very high bar for UX and UI. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 4 to 6 years of core Product Management experience. Strong B2C product experience; experience dealing with small to medium size Indian businesses is a plus. Sets a ve

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities: Collection Strategy & Analytics - Develop strategies for all collections related activities and ensure that the processes are followed as planned Analyzing the data and Implementing different collection strategies with Data Science Regular improvement in processes & collection strategies. A/B testing, data analysis and iterations. Develop and implement advanced analytics approaches including statistical modelling Analyze big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line. Break down the Loss forecasts into collections roll rates and recovery rates Track Account-to-Collection Ratios (ACR) by bucket to optimize collections performance Segmentation analysis has to be conducted using analytical tools and strategies for each segment have to be deployed across buckets. Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and buckets Analyzing data: Performing quantitative and qualitative analysis on accounts. Developing strategies: Developing collection strategies based on insights from stakeholders. Implementing strategies: Working with the collection strategy support unit to implement and control the execution of strategies. Improving processes: Automating processes, data, and models to improve productivity. Forecasting losses: Increasing the accuracy of loss-forecasting strategies. Segmenting customers: Developing more effective contact strategies by segmenting customers, including behavioral segmentation. Meeting regulatory requirements: Applying individualized c

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and skilled Akamai CDN & WAF Engineer with 2-5 years of hands-on experience in configuring, deploying, and managing Akamai's Content Delivery Network (CDN) and Web Application Firewall (WAF) solutions. The ideal candidate will possess a strong understanding of web performance optimization, security best practices, and have a proven track record of implementing and troubleshooting Akamai services in a production environment. This role requires a proactive individual with excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams. Responsibilities: Configuration and Deployment: Configure and deploy Akamai CDN services (e.g., Domain onboarding, delivery rules, caching policies, origin configurations) and WAF rulesets (e.g., security policies, custom rules, DOS and client reputation) based on application requirements and security guidelines. Production Support: Provide day-to-day operational support for Akamai CDN and WAF infrastructure, including monitoring performance, identifying and resolving issues, and implementing necessary changes. Performance Optimization: Analyze website performance metrics and implement Akamai CDN features and configurations to optimize website speed, reduce latency, and improve user experience. Security Implementation: Implement and manage Akamai WAF policies to protect web applications from various security threats, including OWASP Top 10 vulnerabilities, bot attacks, and DDoS attacks. Rule Management: Create, review, and maintain custom WAF rules and exceptions based on application-specific ne

About Paytm Paytm is India's leading mobile payments and financial services distribution company. A pioneer in the mobile QR payments revolution, Paytm builds innovative technology solutions that empower merchants and consumers alike. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. About the Role We are looking for an experienced Growth professional (DGM/GM) to own customer acquisition, activation and usage for our Lending EMI business. The incumbent will drive the strategy and execution behind how customers discover, check their eligibility for, and activate Paytm EMI — spanning proactive outreach to pre-scored segments, always-on in-app/in-store eligibility checks, and in-the-moment discovery at the point of purchase. The role requires close partnership with Business Product, App Product, Risk, Risk Analytics, Brand Alliance, and Marketing teams to convert Paytm's existing user base — including Postpaid and other lending cohorts, and customers who already use Paytm's free credit report — into active, repeat EMI users, while keeping growth targets aligned with underwriting and portfolio quality constraints. About the Team The Growth team for Lending EMI owns the full top-of-funnel, activation charter and usage matrices: sizing and prioritizing the addressable base, running outbound and in-product campaigns, and measuring and improving conversion across every discovery channel — proactive whitelist outreach, standalone self- check, contextual at-purchase discovery, and merchant-assisted discovery. Key Responsibilities ● Own the GTM strategy and sequencing across customer segments (existing loan products/lending cohorts, the CIR base, internal usage patterns, new-to-credit customers) and merchant/category segments. ● Drive the proactive outreach ("Signup") program end to end: whitelist targeting, campaign design across push/SMS/email/in-app, frequency and consent m

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role: This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographic sales area to maximize sales target and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5. Ensure the team members are present in a market where sales & usage are done regularly. 6. Should have good networking capabilities and be willing to travel extensively throughout their specified areas. 7. Ensure monthly submissions and Disbursals numbers are being met. 8. New FSE hiring, training and handholding. 9. Ensure attrition is under control and Team is motivated/guided to perform better. Superpowers/ Skills that will help you succeed in this role 1. 5-10 years of relevant experience in Sales, Business Development and relationship building. 2. Ability to handle a team 3. Good communication skills 4. Good understanding of MS Office tools. 5. Growth Mindset 6. Willingness to experiment and improve continuously Education: Must have completed his graduation Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opp

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role: This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographic sales area to maximize sales target and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5. Ensure the team members are present in a market where sales & usage are done regularly. 6. Should have good networking capabilities and be willing to travel extensively throughout their specified areas. 7. Ensure monthly submissions and Disbursals numbers are being met. 8. New FSE hiring, training and handholding. 9. Ensure attrition is under control and Team is motivated/guided to perform better. Superpowers/ Skills that will help you succeed in this role 1. 5-10 years of relevant experience in Sales, Business Development and relationship building. 2. Ability to handle a team 3. Good communication skills 4. Good understanding of MS Office tools. 5. Growth Mindset 6. Willingness to experiment and improve continuously Education- Must have completed his graduation Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell op

About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. We strive to maintain an open culture where everyone is a contributor and feels comfortable sharing ideas and opinions. Our team, drawn from the best product companies, is obsessive in its detailing and our focus is on awesome User Interaction. Requirements: Ability to collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities. Complete understanding of internal code and workings on any popular open source library will be highly appreciated. Some record of contribution to any popular front end open source project is a big plus. Skills that will help you succeed in this role: An ideal Senior Front End Engineer would have 3-8 years of experience in building highly scalable UI on the Web/Mobile. Highly skilled at building highly performant web applications using JavaScript, HTML and CSS including frameworks and tools such as React, Redux, Redux saga, Sass, Less etc. Ability to write testable, maintainable code that’s easy to understand. Experience in modern front-end build pipelines and tools. Ability to take complex problems and break them down into smaller tasks. An innate curiosity about how things work. Strong product and design sensibilities and an obsessive attention to detail. Excellent communication skills. Self-directed team player who thrives in a continually changing environment. We are looking for passionate, talented, and highly motivated hands-o

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Location- Noida / Bangalore / Mumbai Role Overview: Campaign Operations Specialist will be responsible for the end-to-end execution, monitoring, and optimization of digital advertising campaigns across programmatic platforms, with a strong focus on Google Display & Video 360 (DV360), OTT/CTV, Display, and Video advertising. This role sits at the intersection of ad operations, campaign performance, and client delivery, ensuring campaigns launch accurately, deliver efficiently, meet KPIs, and drive measurable business outcomes. Key Responsibilities: Campaign Setup & Execution ● Set up and launch advertiser campaigns on DV360 and programmatic platforms, including Display, Video, YouTube, and OTT/CTV inventory. ● Configure insertion orders, line items, targeting, budgets, bidding, creatives, frequency caps, and flighting based on client briefs and media plans. ● Manage audience, contextual, geo, device, inventory, and OTT/CTV audience targeting. ● Execute campaigns across OTT/video inventory and connected TV environments, ensuring appropriate targeting, creative formats, and delivery. ● Ensure accurate campaign tagging, tracking, Floodlight/conversion tracking, and attribution setup. ● Perform detailed pre-launch QA to ensure error-free campaign execution. Campaign Monitoring & Optimization ● Monitor live campaigns for delivery, pacing, CTR, CPM, CPC, CVR, CPA, viewability, reach, frequency, and video completion rates. ● Perform ongoing optimizations across bids, targeting, budgets, creatives, inventory, and frequency to improve campaign performance. ● Monitor OTT/video campaigns for completion rate, VTR, viewabili

About Us Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships Prior experience working with state transport corporations or regional aggregators is a strong plus Strong commercial acumen with negotiation experience Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights Deep understanding of r

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Why join us? If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Job Title: Sales Manager - Telcom (Africa & LATAM Territories) Company: One97 Communications - Paytm Location: Africa, Southeast Asia & LATAM Regions About One97 Communications Ltd. One97 Communications Ltd., headquartered in Noida, Uttar Pradesh, is a leading Indian multinational technology company renowned for its flagship product, Paytm. Beyond its consumer-facing services, One97 is a trailblazer in providing tailored digital platforms for telecom operators and enterprises across South East Asia, Africa, and Latin America. The company's B2B solutions encompass a wide array of offerings, including: ● Digital Platforms: Facilitating creation and managing digital services to drive revenue growth. ● Network Products: Enabling seamless delivery of digital services to end-users. ● Direct carrier billing and Master Aggregator platforms One97's global presence spans across the Middle East, Southeast Asia, Africa and Latin America. The company continues to innovate and expand its footprint. About the Role: We are seeking highly motivated and experienced Account Managers to join our dynamic team and drive sales and revenue growth within key Telco accounts across Africa. These roles will be pivotal in building and maintaining strong

About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data driven technology. About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements : 1. Create an inspiring team environment with an open communication culture 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10 .Motivate team members 11. Discover training needs and provide coaching 12 .Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. High level of drive, initiative and self-motivation 2. Must Have Experience in Leading Team 3. Must Be a Graduate 4. Growth Mindset Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Qualification:- Graduate/Post Graduate