Service Manager in Cairo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Network Partnerships, Transfer Solutions Overview The Manager – Network Commercialization will be responsible for driving the growth, optimization, and commercialization of the receiving network across the Levant countries. The role will focus on expanding payout capabilities, strengthening relationships with Receiving Service Providers (RSPs), banks, and payment partners, and ensuring the network delivers best-in-class coverage, pricing, speed, and customer experience. The successful candidate will play a critical role in expanding cross-border remittance capabilities across account deposit, wallet payouts, and push-to-card solutions while identifying opportunities to improve network performance, increase transaction volumes, and enhance partner economics. Key Responsibilities Network Growth &

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role We're looking for an experienced Customer Care Manager to lead UAE customer care from our Cairo site. This is a role for a strong leader who manages through Team Leaders but knows the operation cold — someone who leads with full context and credibility, never secondhand. You won't get blocked by operational detail, you won't lean on your team to understand your own numbers, and you'll contribute substantively to how the operation runs. You own the effectiveness and performance of the UAE Customer Care Team. You set the standard and hold the team to it. Your role Operational Leadership & Performance Management Provide strategic to the Team Leaders, overseeing the daily output and supervision of operational performance to ensure

About Us Tamara is the leading fintech platform to shop, pay, and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch, as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, and Checkout.com, amongst others. About the Role The Customer Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service. This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs. Responsibilities Training Delivery Deliver instructor-led training sessions for new hires and existing Customer Care teams. Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features. Ensure sessions are engaging, interactive, and aligned with learning objectives. Onboarding Support Facilitate o

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role As a Partner Care Advisor, you will be crucial in providing answers to merchant queries through phone, website and live chat related to Tamara’s services. This role will be based in our Cairo, Egypt office and is an on-site role. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumsta

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking Partner Care Advisors to join our team. In this role you will be crucial in providing answers to merchant queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering r

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback. Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented