Service Process Coordinator Onsite Jobs

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Are you passionate about technology and ready to dive into the world of Site Reliability Engineering? We are looking for enthusiastic individuals to join our team as Site Reliability Engineer II, where you'll play a crucial role in ensuring the reliability and performance of our platform. This is a top-notch opportunity to learn from skilled engineers and contribute to solving complex technical challenges. You will be involved in monitoring systems, responding to incidents, and developing automation to streamline operations. We are looking for someone eager to grow their skills, learn new technologies, and contribute to a culture of reliability. The Site Reliability Engineering (SRE) team integrates software and systems engineering to design and manage large-scale, distributed, and fault-tolerant systems. The team is responsible for ensuring high reliabili

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role We are currently seeking a Senior Software Engineer to join our Agentic Analytics Platform team — the team responsible for the AI-for-Data charter inside Instacart's Data Infrastructure org. You'll design and build LLM-powered systems that transform how data practitioners (data scientists, data engineers, analysts, PMs) interact with data at Instacart — from natural-language data access and AI-assisted SQL, to automated metadata generation, to embedding intelligent capabilities across our broader data infra ecosystem. This is a hands-on role at the frontier of applied AI inside a large, modern data stack. About the Team The mission of the Instacart Self-Serve organization is to improve the productivity of data practitioners through easy-to-use, self-serve tools. Agentic Analytics is the team chartered with bringing AI and LLMs into that miss

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Enterprise Solutions – Connected Stores team is building the next generation of in-store experiences, bridging physical retail with digital capabilities through cutting-edge hardware, software, and AI. We partner with enterprise retailers to deliver seamless, high-scale integrations that power magical shopping experiences for millions of customers and thousands of stores. As a Senior Solution Architect, you will own end-to-end technical design and solutioning for our enterprise retail partners, serving as the primary technical liaison across Instacart Product and Engineering while collaborating closely with partner technology and business stakeholders. You’ll work on first-of-a-kind challenges in the in-store physical AI space, translating business needs into scalable architectures that launch successfully and stand the test of time. This role

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the Role & Team The Cryptographic Services & Infrastructure team secures and manages cryptographic keys and enables Robinhood engineering teams to safely leverage core capabilities like encryption and decryption. Join a high-impact team responsible for protecting some of Robinhood's most sensitive financial and customer data! In this role, you will help build and operationalize Robinhood's new in-house card-processing service—a critical initiative that brings core capabilities in-house and offers meaningful ownership across software, infrastructure, security, and operations. While prior cryptography or security experience is highly preferred, we are excited to empower strong engineers with a passion for security to learn and grow their skills on the job. This role is based in our Bellevue, WA and Menlo Park, CA offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do day-to-day Design, build, and maintain production services and infrastructure supporting key management, encryption, and decryption functions. Help architect, launch, and scale Robinhood’s new in-house card-processing environment to protect sensitive card, financial, and tax-related data. Write clean, maintainable production code and build operational tooling across software, infrastructure, and security controls. Collaborate with internal engineering teams to support migrations, drive adoption of

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, data pipelines, and platforms powering Instacart's growth. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation. We're seeking a Software Engineer II for the Technical Search Visibility pod to build features and systems that enhance Instacart's search engine visibility and drive organic traffic — one of our most substantial growth levers. You'll develop full-stack features that improve SEO performance across millions of web pages, contribute to data pipelines that surface optimization insights, and work across our stack to ensure our platform is discoverable by millions of users. You'll deliver features end-to-end, contri

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need. The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale opportunities that will forever

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the Role + Team The Security Engineering team builds the identity and access control plane governing how employees, services, and agentic workloads access Robinhood’s critical infrastructure. We are a platform-building engineering team focused on creating secure, frictionless, and automated self-service access systems at scale. As a Staff Software Engineer on this team, you will shape Robinhood’s foundational identity architecture, define technical strategy, and build Tier-0 access infrastructure used across the entire company! From solving complex authentication and authorization challenges to setting secure guardrails for emerging AI and agentic workflows, your technical leadership will directly impact every product team at Robinhood! What You'll Do Access Control Plane Architecture: Define and build the core technical architecture for managing employee, service, non-human, and agentic access across company-wide resources Tier-0 Platform Engineering: Design, build, and operate highly available, resilient, and observable backend identity infrastructure using Go, Python, Rust, or comparable systems languages. AuthN & AuthZ Solutions: Implement modern identity protocols and access frameworks (OAuth 2.0, OpenID Connect, RBAC, ABAC, and policy-based access controls). AI & Agentic Access Governance: Develop secure access patterns, identity frameworks, governance, and observability guardrails for AI agents, LLM applications, and Model Context Protocol (MCP) systems. Self-Service Developer Experience: Create automated, developer-friendly platforms that allow teams to request, approve, provision, and audit access without ma

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the Team: Bitstamp Exchange Platform Bitstamp made history in 2011 as the world’s first regulated crypto exchange. As a key part of the Robinhood family, the Exchange Platform team owns the full service lifecycle. We are the architects of a modern, high-velocity ecosystem that enables our global expansion, ensuring the world’s longest-running exchange remains unshakeable. The Role As a Senior Backend Engineer integrated into the Exchange Platform team, you will be a key driver of our modernization strategy. You will be an essential part of building the new generation infrastructure for low-latency services in the cloud, adopting cutting-edge technologies to drive our high-velocity ecosystem. This role is based in our London office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Requires participation in an on-call rotation to support business needs. What You’ll Do Build Next-Gen Infrastructure: Architect and implement high-availability, low-latency cloud infrastructure that ensures performance and portability across our ecosystem. Modernize and Scale: Lead the transition of our services to modern, containerized environments, optimizing deployment and scaling workflows. Robinhood Ecosystem Integration: Manage and execute high-priority integration projects that align Bitstamp's backend with Robinhood's global infrastructure. Evolve the Stack: Identify and implement back

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the Operations Manager for Coinbase Bermuda (CBBM and CBSL), you'll report to the Chief Operating Officer and help run all aspects of our Bermuda operations, from product and regulatory operations to service delivery, technology, and outsourcing oversight. The Operations team drives country-level growth initiatives that align Coinbase Bermuda's business plans to our global strategy. You'll own operational execution across critical business areas and work directly with regulators, banking partners, and cross-functional teams to ensure our Bermuda entities operate with resilience and in full regulatory compliance. What you'll do: Own the oversight and management of operational functions within CB Bermuda and outsourced to intragroup or third-party entities, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations. Build and maintain supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices. Lead the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity. Partner with internal and external stakeholders, including banking

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the Director of Premium & Wealth, you'll lead, scale, and deliver white-glove service for Coinbase's highest-value customers, including high-net-worth individuals, VIPs, and prosumers. You'll own the end-to-end Premium & Wealth operation globally, driving customer satisfaction, retention, and loyalty while building a high-performing organization of concierges, specialists, and supervisors. This role serves as the Head of our Charlotte, NC Center of Excellence and reports directly into CX leadership. What you'll do: Own the strategic vision and execution for Premium & Wealth, maximizing CSAT, retention, and revenue across Coinbase's highest-value user segments Lead 24/7 global operations including SLAs, backlog management, DSAT recovery, and regulatory guardrails for high-stakes cases involving funds at risk, large AUC, and complex trading disputes Partner cross-functionally with CX Strategic Programs, CX Intelligence, Sales, Compliance, Legal, and Risk to resolve executive escalations, accelerate product adoption, and drive VIP engagement Drive operational compliance across trading workflows, client suitability, execution quality, and complaint resolution in close partnership with Trading leadership and Compliance Build, mentor, and develop a high-performing global organization of Concierges, Premium Inbound Specialists, and Supervisors, fostering a cu

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the Operations Manager for Coinbase Bermuda (CBBM and CBSL), you'll report to the Chief Operating Officer and help run all aspects of our Bermuda operations, from product and regulatory operations to service delivery, technology, and outsourcing oversight. The Operations team drives country-level growth initiatives that align Coinbase Bermuda's business plans to our global strategy. You'll own operational execution across critical business areas and work directly with regulators, banking partners, and cross-functional teams to ensure our Bermuda entities operate with resilience and in full regulatory compliance. What you'll do: Own the oversight and management of operational functions within CB Bermuda and outsourced to intragroup or third-party entities, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations. Build and maintain supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices. Lead the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity. Partner with internal and external stakeholders, including banking

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels. As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience. Schedule & Work Environment This role is based in our Westlake, TX office, with in-person attendance expected at least 3 days a week. The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Help develop a team of customer experience representatives delivering suppo

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Software Engineer on the CX Shared Agent Platforms and SFDC Solutions team, you'll build and extend the platforms that power customer service and compliance operations across Coinbase. This team, part of the Enterprise Applications and Architecture org, owns CX tooling including Salesforce, Maestro QA, and Assembled, enabling agents to resolve customer issues and manage KYC workflows with speed and accuracy. You'll develop full-stack services and integrations that drive agent productivity, support strategic platform transitions, and deliver impact at scale from Brazil. What you'll do: Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams. Own the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem. Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges. Drive engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing). Translate complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams. Required Skills and Experience: 5+

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly. What you’ll do: Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows). Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs. Build and run an

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Compute Platform team within the Platform group, you'll own the primary compute orchestration infrastructure that every service at Coinbase runs on. Built largely on CNCF technologies including Kubernetes and Istio, this platform underpins the scalability, reliability, and efficiency of our entire product suite. You'll design and ship tooling, automation, and net-new capabilities that make it easy for hundreds of engineers to deploy and operate critical services, while partnering closely with Security, Reliability, and Observability teams to raise the bar across the stack. What you'll do: Own the design, build, and operation of Kubernetes cluster management tooling and automation that keeps our compute platform reliable and self-healing at scale. Build developer-facing tooling and workflows that improve how engineers across Coinbase interact with Kubernetes, with a heavy emphasis on integrating AI-driven processes and support. Deliver net-new compute capabilities for service owners, such as one-off jobs, cron scheduling, deployment strategies, EFS support, and automated right-sizing. Drive operational excellence by automating toil, reducing on-call burden, and continuously improving platform observability and incident response. Partner with Security, Reliability, and Observability teams to ensure the compute platform meets C