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Social Support Senior Manager Jobs

1,711 active opportunities · Updated for October 2026

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Explore current social support senior manager jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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Elastic
📍 North Carolina• $94.4K – $149.4K/yr
1mo ago

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role Elastic, the Search AI company, is looking for a high-energy Enterprise Account Executive to drive net-new revenue and expansion within strategic Enterprise accounts. You’ll be the owner of a defined territory where you’ll build your own pipeline, tell the Elastic Search AI story, and close complex, multi-stakeholder deals in a consumption-based model. This role sits at the intersection of sales execution, technical fluency, and cross-functional collaboration—and is critical to our growth in the Enterprise segment. What You Will Be Doing Own your territory & build pipeline: Develop and execute a proactive outbound cadence (email, call, social) that generates ≥50 % of your booked opportunities. Deep discovery & qualification: Uncover pain, business impact, budget, and decision criteria using frameworks like MEDDPICC so you chase only the highest-confidence deals. Value storytelling & demos: Craft and deliver tailored narratives and live demos that map Elastic’s Search, Observability, and Security capabilities to measurable business outcomes. Mutual deal strategy & forecast accuracy: Collaborate with customers to build formal close plans and keep your CRM up-to-date, maintaining ≥90 % forecast accuracy within ±10 %. Executive negotiation & closing: Lead high-stakes contract and pricing discussions—defend your va

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: Fixed Term - Customer Service Advisor Contract: 3 - 6 months (Dependant on business requirements) Location: Gadbrook Park, Northwich (Office Based) Shifts - Working 1pm-9pm or 3pm-11pm Start Date - 2nd November or 9th November As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. Key Responsibilities: Working across multiple channels including emails, phones, live chat and social media. Work towards achievable department targets while maintaining high level quality at each point of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with all queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service . Role Requirements: Strong written and verbal communication skills Willingness to learn and develop new skills A professional, friendly and hard-working individual. Early promise of showing our core values – Show up,

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SharkNinja
📍 Needham• $188.1K – $229.9K/yr
1mo ago

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. About the Role The Director, Global Strategic Programs is a commercial leader responsible for converting SharkNinja's commercial ambition into measurable, repeatable outcomes — POS and revenue growth, margin, share, and the efficient investment of our global commercial spend. Operating as a trusted advisor to the Chief Commercial Officer and a key orchestrator of the commercial agenda, this leader aligns strategy, operating model, processes, and AI-enabled capabilities to accelerate value creation across the global commercial engine. The Director, Global Strategic Programs leads the execution of ACE (the Agentic Commercial Engine) and the broader portfolio of commercial initiatives — commercial intelligence, revenue growth management, category planning, media and social analytics, and international expansion. It requires exceptional commercial acumen, executive influence, and the

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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. The Role Are you ready to accelerate your sales career at Elastic, the Search AI company ? As a Sales Development Representative (SDR) at Elastic, you'll play a key role in driving our continued growth by engaging prospective customers, understanding their business challenges, and creating high-quality opportunities that fuel our sales pipeline. Working closely with Account Executives and Marketing, you'll identify the right prospects, spark meaningful conversations, and help organizations discover how Elastic's platform can solve their most critical business challenges. We've built a collaborative workspace in India where teamwork, continuous learning, and career development are at the heart of everything we do. We believe that drive, curiosity, and coachability are the foundations of long-term success. If you're eager to learn, embrace feedback, and make an impact, we'd love to meet you. What You Will Do Partner for Success: Collaborate closely with your Account Executives and Marketing to identify target accounts, execute strategic campaigns, and generate high-quality pipeline across your territory. Prospecting: Prospect into strategic India Public Sector accounts through a combination of phone, email, social selling, events, and other outbound channels. Create Meaningful Conversations: Engage inbound and outbound prospects through

KA
1mo ago

Notice to applicants: We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy .org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid. ABOUT KHAN ACADEMY Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. ABOUT KHAN ACADEMY KIDS Khan Academy Kids is a free and fun learning program for children ages 2 to 8. Kodi Bear and a cast of animated characters lead children on a personalized education journey filled with fun, standards-aligned activities in early literacy, math, executive functioning and social emotional skills. Built by a small but mighty team, Khan Academy Kids is used by millions of children in homes and classrooms around the world. OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversit

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Okta
📍 Bellevue• C$212K – C$291K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Director of Paid Media About the Role We are looking for a visionary, results-driven Senior Director of Paid Media to lead our Global Paid Media and Performance Marketing organization within Okta’s fast-paced marketing ecosystem. This leader will define how we use paid investment across the full buyer journey—from audience development and demand capture through pipeline creation and progression—while building the operating model, measurement capabilities, and team required to scale globally. The ideal leader operates at the intersection of technology, data science, and creative storytelling. You are AI-first, commercially minded, and possess the technical depth to navigate dual go-to-market motions (high-touch enterprise ABM and high-velocity developer/product-led growth). As a trusted cross-functional partner, you possess the executive gravitas to align digital investments with corporate financial targets while maintaining the analytical rigor to interrogate unit economics alongside data science teams. What You Will Do: Global Vision & Growth Strategy: Define and execute the multi-year global paid media strategy across Search, Paid Social, Programmatic, ABM, and emerging channels to accelerate enterprise pipeline for the Okta and Auth0 product portfolios. Executive Leadership & Org Building: Lead, mentor, and scale a high-performing, multi-tiered global organization of media leaders, functional specialists, and regional teams (AMER, EMEA, AP

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C-
1mo ago

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We're looking for a Business Development Representative to help grow CLEAR’s Healthcare business by building pipeline and creating qualified opportunities with healthcare organizations and prospective partners. You’ll combine thoughtful prospecting, compelling storytelling, and curiosity about our customers to introduce healthcare leaders to CLEAR’s identity solutions and help make healthcare experiences safer and easier. What you'll do: Own pipeline generation across inbound and outbound channels, consistently creating high-quality opportunities for CLEAR’s Healthcare business Prospect and engage healthcare decision-makers through strategic, personalized outreach across email, phone, social selling, and other channels Understand prospective customers, their needs, their challenges, and the healthcare landscape to clearly articulate how CLEAR’s identity solutions can create value Partner closely with Sales and Account Executives to qualify prospects, uncover opportunities, and build pipeline that converts into revenue Collaborate with Marketing, Sales, and Product to sharpen messaging and go-to-market strategies, using data and insights to continuously improve outreach, conversion, and efficiency How you'll measure success: Qualified healthcare pipeline generated and influenced against quarterly targets Achievement of outbound activity, response, meeting conversion, and opportunity generation targets Revenue contribution from sourced opportunities, including pipeline quality, velocity, and conversion to closed-won business

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The New York Times
📍 New York• $113.3K – $136K/yr
1mo ago

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The New York Times is an industry leader in visual journalism with reporting that includes extraordinary news coverage, investigations, and culture and lifestyle reporting. The Reporter Video team identifies compelling stories and brings the depth and breadth of our news report onto our site and other platforms through video that features the expertise of our world-class journalists. This is a role for someone who wants to produce, edit and publish short-form vertical videos daily and is versatile enough to work on news, features, enterprise and investigative projects with colleagues across the newsroom. You have expertise in video storytelling, including video editing and writing for narration and social copy, as well as a sharp sense of the digital landscape. Your portfolio and work samples should reveal a strong grasp of modern mobile video storytelling, and it should show that you're a quick learner with creative ideas and the ability to work on small or large teams. You are solid technically, ideas-oriented and have solid news judgment. Cinematography skills are an added asset. We're looking for someone who excels on deadlines and has experience juggling multiple projects at any given time. Please note we have three positions in the newsroom. Please speak to your expertise and/or interest(s) in your cover letter: General news Investigations Enterprise These are in-office positions based in New York and include regular attendance

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Clickup
📍 San Diego• Full-time• Remote• $65K – $65K/yr
1mo ago

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Are you eager to grow your sales career in a Sales Development Representative role where you get to drive results and foster genuine connections? If so, your search ends here! We’re on the lookout for an exceptional individual who thrives in SDR processes, excels in selling SaaS (ideally productivity solutions) and has a proven track record of engaging mid-size to large companies across a variety of industries. As a natural solution seller, your innate curiosity and confidence shine through in every customer interaction. You’re a persuasive self-starter and a good listener, maintaining a high level of personal accountability while effectively communicating cross-functionally to nurture a healthy sales pipeline. With the majority of your time spent on emails, calls, and web conferences, we expect nothing less than an infectiously positive attitude throughout the prospecting, presenting, and closing phases! At our company, we value authenticity and emphasize the importance of helping customers see the true value of our solutions. We steer clear of aggressive sales tactics, instead focusing on facilitating product-led growth and ensuring our customers’ success. If you’re ready to embark on an exciting journey and make a real impact, hit that apply button and join us in redefining the sales landscape! The Role: Engage with our free user base to identify new opportunities for paid accounts. Run effective outbound prospecting campaigns including cold-calls, cold emails, and social touches. Qualify inbound leads by introducing ClickUp. Represent our brand to customers at the start of their research journey. S

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Reddit
📍 United States• Remote• $190K – $267K/yr
1mo ago

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . The Reddit Consumer Engineering organization builds and scales the products that Redditors use directly to discover content, participate in communities, and connect with others. Sitting at the intersection of large-scale distributed systems and core user journeys, Product Backend Engineers in Consumer Engineering partner directly with Product Managers, Designers, Data Scientists, ML Engineers, and Frontend Engineers to build, experiment with, and scale features that power how hundreds of millions of users discover, join, navigate, and engage with Reddit. This centralized role hires across several high-impact consumer teams, including: Core Product & Feeds: Home Experience, Recommendations & Content Discovery, Content Contribution Community & Presence: Reddit Pro, Youth Experience & Teen Safety, Creator Tools Growth & Engagement: Authentication, Notifications, Social Sharing, SEO, Onboarding. Monetization & Conversion: Paid User Acquisition, Conversion Funnel Optimization Identity & Security: Account Management, Trust & Safety What You’ll Do Cross-Functional Product Architecture: Partner closely with Product Management, Product Design, Data Science, and Client Engineers (iOS/Android/Web) to translate business and user needs into reliable, low-latency technical solutions. End-to-End Delivery: Own the full software lifecycle for major product initiatives from technical design docs and API contracts to development, testing, rollout, and observability. Metrics & Experimentation-Led Enginee

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MongoDB
📍 United States• $152K – $298K/yr
1mo ago

MongoDB is at an important moment. AI is changing how applications are built, how technology gets selected, and what enterprises expect from their data infrastructure. We have a strong point of view on where this is going. We need a communications leader who can help us make that point of view matter in the market. This is not a traditional corporate communications role. You will work closely with the CMO, CEO, and our technical leaders to sharpen the ideas we want to be known for and make sure they reach the people — and increasingly the AI systems — shaping technology decisions. This role will lead the evolution of communications for an AI-mediated world—using traditional media, creators, technical media, podcasts, and other trusted voices to shape what people think and influence the sources AI systems use to generate answers and recommendations. This role may be based in a hybrid capacity at any of our U.S. offices or fully remote within the United States. What you will own Narrative and communications strategy: Partner with the CMO and MongoDB senior leadership to turn the company narrative into a clear external agenda and make sure it holds across executive communications, major company moments and various channels (media, analysts, social, etc.) Decision making: Bring strong judgment on what is worth talking about, where we have something differentiated to say, and how we make it land globally Executive communications: Build strong platforms for our CEO and other senior leaders and help sharpen their points of view and get them in front of the audiences that matter Media, social and influence: Lead how MongoDB shows up across traditional and technical media, social media, influencers, creators, podcasts, newsletters, and emerging platforms while building the relationships that matter and keep finding new ones as influence moves Industry analyst relations: Build strong, strategic relationships with the analysts shaping how enterprises understand the marke

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AI
Aircall.io, Inc.
📍 New York Office• $200K – $240K/yr
1mo ago

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role: Aircall is looking for a Creative Director to build the creative platform that makes our brand distinctive in the AI voice agent category. Working from Aircall’s existing brand foundation, you will define how the brand shows up across global campaigns, content, social, events, and digital experiences, and raise the creative standard across every market and channel. This is a player-coach role combining ambitious creative leadership with strong operational discipline. You will guide bran

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Help People Take Control of Their Finances. Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across, Finland, Sweden, and Norway save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, products, and tools on the horizon, we’re looking for curious minds and collaborative teammates to strengthen our Operations team. We’re now hiring a Finnish-speaking Operations Agent – Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time. The position is based in Stockholm. What You’ll Be Doing As a Finnish-speaking Operations Agent – Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your Responsibilities: Analyze and evaluate credit applications to produce responsible, transparent offers Follow credit policies and regulatory standards with precision Communicate with customers across email, chat, phone, and social media Ensure top-quality customer experience - every interaction counts Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation Suggest and implement improvements to processes, tools, and workflows Collaborate closely with a supportive, energetic, cross-functional team Qualifications & Skills Experience: Experience working with internal tools, multi-step workflows, or case management systems. Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus. Technical & Analytical Abilities: High system literacy; comfortable learning complex internal tools quickly. Strong pattern recognition and analytical thinking. Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system errors. Lang

Help People Take Control of Their Finances. Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Germany, Finland, and Norway save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, products, and tools on the horizon, we’re looking for curious minds and collaborative teammates to strengthen our Operations team. We’re now hiring a Swedish-speaking Operations Agent – Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time. The position is based in Stockholm. What You’ll Be Doing As a Swedish-speaking Operations Agent – Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your Responsibilities: Analyze and evaluate credit applications to produce responsible, transparent offers Follow credit policies and regulatory standards with precision Communicate with customers across email, chat, phone, and social media Ensure top-quality customer experience - every interaction counts Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation Suggest and implement improvements to processes, tools, and workflows Collaborate closely with a supportive, energetic, cross-functional team Qualifications & Skills Experience: Experience working with internal tools, multi-step workflows, or case management systems. Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus. Technical & Analytical Abilities: High system literacy; comfortable learning complex internal tools quickly. Strong pattern recognition and analytical thinking. Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system erro

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Reddit
📍 United States• Remote• $217K – $303K/yr
1mo ago

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . The Reddit Consumer Engineering organization builds and scales the products that Redditors use directly to discover content, participate in communities, and connect with others. Sitting at the intersection of large-scale distributed systems and core user journeys, Product Backend Engineers in Consumer Engineering partner directly with Product Managers, Designers, Data Scientists, ML Engineers, and Frontend Engineers to build, experiment with, and scale features that power how hundreds of millions of users discover, join, navigate, and engage with Reddit. This centralized role hires across several high-impact consumer teams, including: Core Product & Feeds: Home Experience, Recommendations & Content Discovery, Content Contribution Community & Presence: Reddit Pro, Youth Experience & Teen Safety, Creator Tools Growth & Engagement: Authentication, Notifications, Social Sharing, SEO, Onboarding. Monetization & Conversion: Paid User Acquisition, Conversion Funnel Optimization Identity & Security: Account Management, Trust & Safety What You’ll Do Cross-Functional Product Architecture: Partner closely with Product Management, Product Design, Data Science, and Client Engineers (iOS/Android/Web) to translate business and user needs into reliable, low-latency technical solutions. End-to-End Delivery: Own the full software lifecycle for major product initiatives from technical design docs and API contracts to development, testing, rollout, and observability. Metrics & Experimentation-Led Enginee

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