Sr Customer Engineer Jobs

P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution. Mission Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads. Build AI-enabled support workflows and reusable automations to improve resolution speed and support quality. Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to accelerate troubleshooting and root-cause analysis safely. Create reusable runbooks, prompts, and agentic workflows that scale operational efficiency across teams. Ensure strong AI governance, customer data safety, validation practices, auditability, and human-in-the-loop controls. Partner with Engineering and Product teams to drive AI-first support innovation and operational excellence. Outcomes Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience. Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and intelligent escalation management for enterprise customers. Build and scale reusable AI-enabled workflows, automations, runbooks, and operational intelligence frameworks across the support organization. Lead and manage Technical Solutions Engineers, Team Leads, and support operations personnel across AMER support functions based ou

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. What You Will Do Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification crite

The Team + The Role Our Engineering Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents. As a Sr. Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production. You will make principled technical decisions, evaluate model behavior rigorously, and communicate tradeoffs clearly to engineers and non-engineers alike. This role is based in our New York office. What this looks like day-to-day Applied AI systems: Design and build AI systems including RAG pipelines, agentic workflows, and LLM-powered features. You will take work from prototype through production and ensure it can hold up in real customer environments. Technical decision-making: Make principled decisions on when to prompt, when to fine-tune, and when to use a different tool entirely. You will explain these tradeoffs clearly so the team can move quickly without sacrificing quality. Model evaluation: Instrument and evaluate model outputs rigorously by defining evaluation frameworks and catching hallucinations early. You will implement guardrails that can withstand real-world load and production use. Productionize AI ownership: Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will help ensure AI systems are observable, efficient, and dependable in production. Full-stack product shipping: Contribute across the stack when needed because this team ships products, not just mod

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. What You Will Do Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification crite

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. You will work remotely from Germany and will be reporting to Sr. Director, Engineering You Will: Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer's workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn't done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to so

About Backblaze Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. About the Role We are seeking an Application Security Engineer to improve application security across the software used to enable Backblaze B2 Cloud Storage and Computer Backup. The primary role is to build security into how the product is used, how data is stored and how customers can use it. This role will require development skills and application security knowledge to build security into the product and new features. Leveraging AI is key. This is a hands-on role that requires application development knowledge. This role is expected to know and use the latest AI to help with both development and security. The primary requirements include; development in common web languages, application security and AI tool usage. Leverage AI tools and software for Building new and maintaining existing software security features Meeting evolving software security needs in existing software Developing new components as needed Perform security assessments and code reviews on internal and external customer-facing applications Work closely with engineers to remediate security vulnerabilities using AI tools Develop security automation and tooling to improve security Support bug bounty program and vulnerability handling Investigate newly reported vulnerabilities Determine ways to remediate them Provide guidance to engineering based on known vulnerabilities found in existing applications Understanding cryptography and secure authentication Knowled

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Heterogeneous Integration Group (HIG) sits within the Technology and Products Group (TPG). We are developing High Bandwidth Memory (HBM) solutions for AI and ML applications! We stack multiple DRAM chips on a high-speed memory controller using TSV (Through Silicon Via) technology, dramatically increasing memory density and bandwidth. Our designs span custom digital and RTL2GDS flows, and we are targeting the lowest power per bit in the industry. Join us as a Senior Verification Engineer and contribute to modular, scalable verification solutions for next-generation HBM DRAM products! You will work independently within a multi-functional team of technical domain experts, spanning both IP-level and SoC-level verification. You will collaborate with Design Engineering, Product Engineering, and Business Units to complete the HBM verification roadmap. You will apply your solid understanding of testbench architecture, custom or SoC verification methodologies, and 2.5D & 3D package integration to evaluate issues, define solutions, and broaden your expertise. Responsibilities: Develop and implement verification plans and architecture collateral across IP-level and SoC-level verification for current and future HBM designs Support co-verification of the overall system and participate in customer interactions to gather feedback and provide recommendations for future HBM solutions Build and improve verification methodology components and GenAI applications aligned to HBM design cycles, broadening cross-disc

RDQ127R9 At Databricks, we are obsessed with Data + AI to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Founded in 2013 by the original creators of Apache Spark™, Databricks has grown from a tiny corner office in Berkeley, CA to a global organization with over 6500 employees. Thousands of organizations, from small to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest-growing SaaS companies in the world. The Money team's mission at Databricks is to maximize the value that our customers derive from their investments in data projects. We accomplish this through innovative commercialization strategies and cutting-edge engineering. Our team ensures timely, accurate, and customizable billing and usage data, alongside budgeting, forecasting, and cost optimization tools. We provide a seamless and consistent billing experience for all our customers, whether they are large enterprises or individual developers, across different pricing plans and cloud providers (AWS, GCP & Azure). As a Sr. Staff Software Engineer on the Money team, you will be closely involved in the entire billing process, including usage ingestion, metering, pricing, credits, promotions, payments, usage reporting, and cost center and budgeting. Your role is crucial in democratizing data by bringing Databricks products to market. By collaborating with marketing, product teams, commercialization experts, data scientists, IT, and customer support, you will standardize billing experiences across major cloud providers, offering our customers a unified "sky computation" experience. This role involves utilizing the latest Databricks products and tools within the ecosystem. The impact you will have: Design and manage the Money system

P-1478 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Senior Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business team

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in Santa Clara, CA, reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain high availability across large-scale bare-metal Linux/BSD fleets, Kubernetes clust

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr Software Engineer to join our team. This is a Hybrid role, reporting to the Senior Manager, Software Engineering in the Exposure Management & Security Operations department. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform. What you’ll do (Role Expectations) Implementing scalable, high-performance backend services and APIs Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives Participating in on-call rotation

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Software Development Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Senior Manager in the Engineering department. You’ll collaborate with a diverse team of engineers to design, build, and deliver an innovative zero-trust cybersecurity product as part of the world’s largest cloud security platform. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. What you’ll do (Role Expectations) Partnering with Product Management to drive detailed product requirements Defining software design specifications and implementing bug free code using test driven methodology Looking for opportunities to refactor existing code in the interests of maintainability and reusability Collaborating closely with other cross functional engineering teams (security, UI,

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Software Development Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Senior Manager in the Engineering department. You’ll collaborate with a diverse team of engineers to design, build, and deliver an innovative zero-trust cybersecurity product as part of the world’s largest cloud security platform. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. What you’ll do (Role Expectations) Collaborate with a diverse team of engineers to design, build, and deliver an innovative zero-trust cybersecurity product Write production-quality code in C and C++ for Linux-based systems Diagnose, troubleshoot, and resolve issues in complex distributed systems Who You Are (Success Profile) You thrive in ambiguity, comfortably building the path forward in a

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Software Development Engineer to join our Zero Trust Branch datapath team. This is a hybrid role based in Santa Clara, CA (3 days in office), reporting to the Architect, Engineering. As a core technical expert, you will contribute to building and enhancing our Zero Trust Branch platform, designing and developing robust dataplane services and APIs that support millions of users globally. What you'll do (Role Expectations) Collaborate with cross-functional teams to define requirements, design architectures, and deliver resilient cloud-based software solutions and network integrations Leverage deep expertise in L2–L7 networking to develop and advance cloud-delivered security and SD-WAN technologies Develop, maintain, and optimize high-performance network applications and protocols utilizing Go and Python Design efficient data structures for network data processing and handle system-level pro

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Software Development Engineer to join our Zero Trust Branch datapath team. This is a hybrid role based in Santa Clara, CA (3 days in office), reporting to the Architect, Engineering. As a core technical expert, you will contribute to building and enhancing our Zero Trust Branch platform, designing and developing robust dataplane services and APIs that support millions of users globally. What you'll do (Role Expectations) Collaborate with cross-functional teams to define requirements, design architectures, and deliver resilient cloud-based software solutions and network integrations Leverage deep expertise in L2–L7 networking to develop and advance cloud-delivered security and SD-WAN technologies Develop, maintain, and optimize high-performance network applications and protocols utilizing Go and Python Design efficient data structures for network data processing and handle sy