Sr Customer Engineer Jobs

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent conf

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. An individual contributor who will serve as a hands-on technical member of the SMAI Platform Engineering team. In this role, you will help build, operate, and maintain the platforms that power Micron's analytics and AI workloads. You will contribute to platform reliability and scalability through day-to-day engineering, collaborative problem solving, and close partnership with solution architects, project teams, and cross-functional partners. Key Responsibilities Team Collaborate with a global platform team and customer base Communicate clearly both written and verbally with customers, stakeholders, and vendors. Service Enablement & Innovation Stay updated on platform roadmaps and upcoming changes through regular communication with vendors and public forums. Collaborate with solution architects to evaluate and adopt new tools and features that accelerate technical solution delivery. Participate in the evaluation of new services and features following SMAI Enablement and Architecture Review Board (ARB) guidelines. Document findings, share insights with platform team members, and contribute structured feedback to vendors. <span

Sr. Software Developer Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps into the insurance product experience. Our product is controlled by our backend dashboard, so insurers can get the latest iOT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base. We are looking for a Full Stack Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. On the backend, you will have the opportunity to help our product scale and be involved in the further architecture of the Sureify platform. Responsibilities Design, develop, and maintain robust web applications using React on the frontend and Golang/Typescript/PHP on the backend. Build reusable code and libraries for future use Build a scalable architecture to support millions of users. Design schema migrations, optimize complex queries, and manage data integrity in MySQL. Ensure the technical feasibility of UI/UX designs Work closely with the UI/UX designers and product managers Identify and resolve performance bottlenecks across the stack, from frontend rendering to database indexing Write clean, maintainable code and participate in rigorous peer code reviews to ensure long-term system stability. Collaborate with other team members and stakeholders. Proven ability to explain complex technical concepts clearly to developers. Mentor junior engineers, conduct code reviews, and foster an inclusive, collaborative environment. Skills And Qualifications 3+ years of exper

FEQ427R388 As an Senior Manager, Field Engineering, you will lead a broader team of technical customer advisors and help shape the strategy, roadmap, and operating model for a significant Field Engineering portfolio. You will scale impact beyond your immediate team through other leaders, cross-functional initiatives, reusable practices, and strong customer and partner relationships. This role typically leads Field Engineering professionals across a broader portfolio and may include responsibility for one or two managers. Depending on the assignment, you may support a major segment, a multi-country portfolio, or an equivalent area of complexity. THE IMPACT YOU WILL HAVE Lead, coach, and develop Field Engineering professionals and emerging people leaders across a broader portfolio. Set team strategy and roadmaps that connect customer needs, technical priorities, business outcomes, and broader Field Engineering goals. Increasingly influence the most important priorities for the portfolio and help teams see around corners over the next 3–6–12 months. Partner with Sales and cross-functional leadership to shape technical-win strategy, resource allocation, customer coverage, and execution plans. Build trusted relationships with senior customer stakeholders and use customer, market, and competitive insight to improve account and portfolio strategy. Establish repeatable inspection mechanisms across teams, including portfolio reviews, customer-health reviews, technical-risk reviews, and escalation processes. Coach leaders and senior practitioners through complex customer, technical, competitive, organizational, and performance situations. Build and share playbooks, tools, enablement, and operating mechanisms that increase productivity and consistency beyond one team. Influence Product, Engineering, Support, Professional Services, Marketing, and Partners on customer requirements, product gaps, and cross-functional priorities. Use AI and automation to create one-to-many impact

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities include, but not limited to: Develop and enable alternate test platforms to improve test coverage, apply sophisticated customer use cases test sequences (including deterministic and random usage case ) and improve test cost Develop and maintain characterization and qualification test program based on datasheet and customer specification Design novel test algorithms and develop test programs for validating NAND features and commands Performing functional and design validation of new NAND on high-speed tester hardware. Explore continual improvement in characterization and validation methodology aligned with the growth in customer requirement and higher data rate supported. Monitor NAND performance during Assured Quality Level (AQL) testing during product development and qualification Perform Electrical Failure Analysis during the evaluations, and investigate root causes of reported device

REQ# FEQ327R416 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Form successful relationships with clients throughout your assigned territory to provide technical and business value in collaboration with an Account Executive and a Senior Solutions Architect. Gain excitement from clients about Databricks through hands-on evaluation and Spark programming, integrating with the wider cloud ecosystem and 3rd party applications. Contribute to building the Databricks technical community through engagement at workshops, seminars, and meet-ups. Become a Big Data Analytics advisor on aspects of architecture and design. Support your customers by authoring reference architectures, how-tos, and demo applications. Develop both technically and in the pre-sales aspect with the goal of becoming an independently operating Solutions Architect. What we look for: Familiarity working with clients, creating a narrative, answering customer questions, aligning the agenda with important interests, and achieving tangible outco

Opportunity Overview: We are seeking a Senior Forward-Deployed Engineer to join our Forward Deployed Engineering team at Cohere Health. In this highly technical, customer-facing role, you will own end-to-end technical integration work with enterprise customers and partners—from pre-sales through production deployment—bridging complex healthcare systems with Cohere’s AI-first platform. You’ll partner closely with Engineering, Product, Solutions Architecture, and Customer Success teams to design and execute sophisticated integrations that improve access to care for millions of members. What you’ll do: Own end-to-end technical integration design and execution for enterprise customers, from initial scoping through production deployment, serving as the primary technical authority throughout Lead technical discovery, scoping, and proof-of-concept work during pre-sales cycles, creating technical proposals and estimates to validate feasibility for prospective customers Design system architectures that bridge customer IT environments with Cohere’s platform, making key architectural decisions that balance customer constraints with platform capabilities Work hands-on with AI/ML-enabled healthcare features—including clinical decision support, automated review, and intelligent routing—ensuring they meet regulatory requirements and clinical safety standards Produce high-quality technical artifacts including integration designs, architecture diagrams, data mappings, API implementation guides, and operational runbooks Build reusable integration patterns and templates that scale across customers, and continuously identify opportunities to improve platform capabilities based on implementation learnings Collaborate cross-functionally with Engineering, Product, Solutions Architecture, and Customer Success teams to drive successful go-live outcomes and mentor junior team members What you’ll need: 6–10+ years of software engineering experience with a strong backend/systems focus H

The Team + The Role The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter. As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it. This role is based in our Raleigh office. What this looks like day-to-day Feature ownership: Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact. Production engineering: Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery. Incident response: Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence. AI-enabled development: Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows. Technical collaboration: Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input. Continuous improvement: Identify recurring friction points in code, tests, tooling, or proces

REQ# FEQ427R34 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Form successful relationships with clients throughout your assigned territory to provide technical and business value in collaboration with an Account Executive and a Senior Solutions Architect. Gain excitement from clients about Databricks through hands-on evaluation and Spark programming, integrating with the wider cloud ecosystem and 3rd party applications. Contribute to building the Databricks technical community through engagement at workshops, seminars, and meet-ups. Become a Big Data Analytics advisor on aspects of architecture and design. Support your customers by authoring reference architectures, how-tos, and demo applications. Develop both technically and in the pre-sales aspect with the goal of becoming an independently operating Solutions Architect. What we look for: Familiarity working with clients, creating a narrative, answering customer questions, aligning the agenda with important interests, and achieving tangible outcom

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Software Engineer to join our team! What You'll Do: You will work on our storage platform which supports the B2 Object Storage and Computer Backup products, responsible for reliably storing the customer data. You will help improve durability, increase throughput, and drive architectural changes to support the long term requirements of our service. The Right Fit: 7+ years of OOP (Java, Rust, C++, C#, etc) in an enterprise environment (personal project work not included) Experience building large scale software systems running on thousands of servers Comfortable with all aspects of the software development lifecycle, including design, implementation, testing, and rollout Exhibits curiosity and seeks to understand before offering solutions Applies analytical thinking to ambiguous problems Bonus points for: Proficiency in Java or Rust Experience building and interpreting models, dashboards, or reports Familiarity with hard drive performance Understanding of Linux internals and file systems At this point, we hope you're feeling

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. In this position, you will be joining a brilliant team to collaborate with Micron’s various design and verification teams all over the world, support the efforts of design verification flow development, optimization, and implementation and work with cross-functional team to assure the best cost, quality, reliability, time-to-market, and customer satisfaction We are seeking a talented CAD senior engineer specialized in analog and digital simulations to join our high-achieving engineering team. As a CAD senior engineer, you will play a pivotal role in optimizing and simulating complex analog and digital circuits, contributing to the development of state-of-the-art products that shape our industry. You will get a chance to develop the industry's first and unique flows to enhance productivity and reduce pre-silicon failures. Responsibilities: Work closely with memory design teams and solve their daily challenges and provide complete solutions for the future. Proactively identify problem areas for improvement, propose, and develop innovative solutions. Develop highly scalable, and clean software systems. Continuously evaluate and implement new tools and technologies to improve the current software flows. Work with EDA vendors to evaluate and integrate E

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Design, develop, and automate test content for next-generation Micron solid-state storage products. In this role, required to contribute directly to feature validation, test method innovation, requirements analysis, and execution of validation workflows across multiple technologies and platforms. Required to collaborate closely with firmware, hardware, systems, and product teams to ensure SSD features meet industry standards, customer requirements, and high reliability expectations. This position required engineers motivated by hands-on development, deep debug, and building strong technical foundations in SSD architecture and validation methodology. Develop automated test cases for functional, performance, power, interoperability, stress, and negative-testing scenarios. Translate feature requirements, customer specifications, and industry standards into robust, reusable test content. Build and maintain test tools, utilities, and frameworks in Python or equivalent languages. Enhance automation workflows to improve coverage, reliability, and execution efficiency. Execute validation plans across multiple hardware, OS, and platform configurations. Investigate failures using logs, analyzers, debug tools, and structured root-cause methods. File well-documented issues and participate in triage discussions with cross-functional teams. Support qualification phases by providing accurate test results, metrics, and risk assessments. Contribute to CI-based automated regression systems and reporting dashboards. Improve test reliability, repeatability, and scalability across

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Platform Engineer An individual contributor who will serve as a hands-on technical member of the SMAI Platform Engineering team. In this role, you will help build, operate, and maintain the platforms that power Micron's analytics and AI workloads. You will contribute to platform reliability and scalability through day-to-day engineering, collaborative problem solving, and close partnership with solution architects, project teams, and multi-functional partners. Responsibilities: Collaborate with global platform teams, customers, partners, and vendors to deliver effective technical solutions. Know the latest platform roadmaps, emerging technologies, and new service offerings; evaluate and recommend adoption opportunities. Partner with solution architects to design, implement, and optimize solutions across IaaS, PaaS, SaaS, and Infrastructure as Code (Terraform). Document findings, operational procedures, guidelines, and reusable patterns while providing feedback to vendors and internal teams. Deliver high-quality platform support by managing customer requests, maintaining service standards, and implementing controlled platform adjustments. Monitor platform performance, observability, costs, and resource utilization to identify optimization opportunities and improve reliability. Collaborate with multi-functional teams to ensure seamless operations, scalable architectures, and automation, including AI-driven business solutions. Implement and m

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: Lead design readiness activities for new DRAM products, including risk assessments, DFMEA development, validation planning, and readiness reviews Partner with cross-functional teams to identify product risks, define validation coverage, and prioritize debug activities Drive root-cause investigations of silicon findings through data analysis, experiment planning, evidence review, and corrective action development Influence product readiness decisions by connecting design intent, validation results, silicon behavior, manufacturing constraints, and customer quality expectations Mentor engineers and help improve technical practices, readiness processes, and organizational learning across DRAM programs Minimum Qualifications: Advanced degree in Electrical Engineering, Computer Engineering, Semiconductor Engineering, Applied Physics, Materials Science, or a related technical field, or equivalent industry experience Significant experience in semiconductor design, DRAM or memory technology, silicon validation, product engineering, device characterization, circuit debug, reliability, test development, or new product introduction Proven ability to analyze sophisticated technical problems using silicon data, validation results, circuit behavior, failure analysis

FEQ427R422 As a Sr.Manager, Field Engineering, you will build and lead a team of pre-sales Solutions Architects focusing on your assigned accounts for the Korean market. Your experience partnering with the sales organization will help close revenue with the right approach whilst coaching new sales and pre-sales team members to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles; and build relationships with key stakeholders in customers' companies. You will report to the Director, Field Engineering based in Korea. The impact you will have: Manage hiring, building the pre-sales team of Solutions Architects Rapidly scale the designated Field Engineering segment organization without sacrificing quality Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork, and diverse culture Support increase Return on investment of SA involvement in sales cycles by 2-3x over 18 months Promote a solution and value-based selling field-engineering organization Display an understanding of business needs and revenue potential for accounts in the assigned region Build Databricks' brand in partnership with the Marketing and Sales team What we look for: Experience in a Pre-Sales Manager role in developing, managing and building a team of successful Big Data, Cloud, or SaaS professionals Have experience scaling and mentoring field and technical teams from scratch both onshore and offshore teams. Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models Great at instituting processes for technical field members to improve efficiency Background experience in Data Architecture such as Data Lake, Data Engineering / Data Warehouse technologies or Data Science Native level Korean required; business‑level English strongly preferred About Databricks Databricks is the Data