Sr Customer Success Engineer Jobs

CSQ327R208 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! As a Sr. Field Technical Program Manager at Databricks, you will be a key driver in our Forward Deployed Engineering team's mission to accelerate and de-risk customer outcomes. Your role is central to achieving project goals and maintaining exceptional customer satisfaction, particularly within our Healthcare & Life Sciences customer base. While you are not expected to have hands-on coding experience, your technical acumen and strategic influence will be critical for guiding complex engagements to success. You will work closely with cross-functional teams to deliver excellence at every stage. The impact you will have: Be responsible for the successful delivery of our most complex customer engagements by providing technical leadership and guidance to the implementation team. Guide technical teams through key architectural decisions, helping them navigate trade-offs between established and innovative approaches. Proactively identify and mitigate technical risks and depen

RDQ127R236 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. We are looking for a customer-obsessed, strategic, and action-oriented Sr. Product Manager for the Compute Platform . What’s the Compute Platform? Simply, it’s what powers Databricks workloads - providing customers many types of compute for different types of work - Classic Compute, SQL Warehouses, and Serverless Compute. This platform is mission-critical to many Databricks products and features. This role will be highly cross-functional and deeply technical. It will require coordinating product activities from vision to implementation, including engaging large enterprise customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The impact you will have: Research, define, and own the product vision, strategy, and roadmap for compute platform features and products (Classic and Serverless) Work closely with engineering, design, sales, and marketing to launch new features and drive adoption. Engage directly with customers and partners to understand their needs and prioritize high-impact solutions. Continually improve efficiency and value for internal stakeholders and external customers though measured and strategic exec

RDQ127R236 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. We are looking for a customer-obsessed, strategic, and action-oriented Sr. Product Manager for the Compute Platform . What’s the Compute Platform? Simply, it’s what powers Databricks workloads - providing customers many types of compute for different types of work - Classic Compute, SQL Warehouses, and Serverless Compute. This platform is mission-critical to many Databricks products and features. This role will be highly cross-functional and deeply technical. It will require coordinating product activities from vision to implementation, including engaging large enterprise customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The impact you will have: Research, define, and own the product vision, strategy, and roadmap for compute platform features and products (Classic and Serverless) Work closely with engineering, design, sales, and marketing to launch new features and drive adoption. Engage directly with customers and partners to understand their needs and prioritize high-impact solutions. Continually improve efficiency and value for internal stakeholders and external customers though measured and strategic exec

RDQ426R402 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Product Manager on the Lakeflow Jobs team , you will shape the future of data-aware orchestration on the Databricks Data Intelligence Platform. Jobs is Databricks’ built-in orchestrator, managing hundreds of millions of workloads every week with 99.95% reliability. It powers ETL, AI/ML, BI, and streaming workloads for thousands of customers. Your focus will be on evolving control-flow capabilities, authoring experiences, and observability features that allow customers to productionize workflows with best practices like source control, code promotion, and system observability. This role requires a deep understanding of orchestration workflows , data pipelines , and service reliability. You will work closely with engineers, designers, field teams, and customers to define the roadmap, drive adoption, and ensure Jobs is the best-in-class orchestration platform for modern data and AI teams. The impact you’ll have: Define strategy & roadmap: Set vision and priorities across orchestration, triggers, authoring, and observability. Translate customer needs into features and integrations that accelerate Lakeflow Jobs adoption. Drive metrics & observability: Define success metrics for adoption, engagement, and developer efficiency. Use data to guide roadmap decisions and refine the product experience. Collaborate cross-

RDQ226R497 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. You will be a Sr Product Manager for Unity Catalog ( https://databricks.com/product/unity-catalog ). Unity Catalog is the metadata and governance foundation for the Lakehouse, providing not only fine grained security and governance capabilities, but also performance and productivity capabilities such as lineage, search, discovery, auditing, and compliance, for our customers' data and AI assets. This role is requires coordinating all product activities from vision to implementation, including engaging large enterprise customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The impact you will have: Design and launch new governance and security capabilities as part of Unity Catalog. Define and build new platform services that enable Databricks’ data & AI product teams (ML/AI, Data Science & Engineering, Data Warehousing, etc.) to easily add new workload-specific governance capabilities that enhance the value of Unity Catalog and the Lakehouse. Take new features you envision from ideation / exploration with customers to full launch and rollout, including a marketing plan, field enablement, and broad cust

RDQ226R497 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. You will be a Sr Product Manager for Unity Catalog ( https://databricks.com/product/unity-catalog ). Unity Catalog is the metadata and governance foundation for the Lakehouse, providing not only fine grained security and governance capabilities, but also performance and productivity capabilities such as lineage, search, discovery, auditing, and compliance, for our customers' data and AI assets. This role is requires coordinating all product activities from vision to implementation, including engaging large enterprise customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The impact you will have: Design and launch new governance and security capabilities as part of Unity Catalog. Define and build new platform services that enable Databricks’ data & AI product teams (ML/AI, Data Science & Engineering, Data Warehousing, etc.) to easily add new workload-specific governance capabilities that enhance the value of Unity Catalog and the Lakehouse. Take new features you envision from ideation / exploration with customers to full launch and rollout, including a marketing plan, field enablement, and broad cust

RDQ427R586 At Databricks, we are delivering Data & AI for enterprises & startups around the world. Our Lakehouse and Lakebase products are at the forefront of enabling customers to get more value from their data. Read this seminal blog from Databricks co-founders on What is a Lakehouse and A New Era of Databases: Lakebase . We're looking for a passionate, strategic, and customer-obsessed Product Manager to drive innovation, shape our roadmap, and lead these product areas into its next phase of growth. These roles come with ever expanding scope with critical responsibilities. You will get to choose if you can want to continue down the IC ladder or transfer to management ladder. Why Join Us? Be a Game-Changer: Work on a cutting-edge product that transforms how companies handle big data and AI-driven analytics . Massive Impact: Help enterprises make faster, smarter decisions with a lakehouse architecture that breaks silos. Hyper-Growth Environment: Join a fast-paced, collaborative team where your ideas directly shape the future. Customer-Centric Innovation: Build features that solve real problems for data analysts, engineers, and business leaders worldwide. The impact you will have: Own and define the product vision, strategy, and roadmap for Databricks SQL Work closely with engineering, design, sales, and marketing to launch new features and drive adoption. Engage directly with customers and partners to understand their needs and prioritize high-impact solutions. Drive competitive differentiation and positioning in the cloud data warehouse market. Collaborate with leadership to align product initiatives with business goals. Use data-driven insights to measure success, iterate, and improve user experience. What we look for: 5+ years of product management experience (preferably in cloud, analytics, or data platforms). Ability to break down complex problems into simple, scalable solutions. Strong sense of ownership —you thrive in ambiguity

RDQ427R586 At Databricks, we are delivering Data & AI for enterprises & startups around the world. Our Lakehouse and Lakebase products are at the forefront of enabling customers to get more value from their data. Read this seminal blog from Databricks co-founders on What is a Lakehouse and A New Era of Databases: Lakebase . We're looking for a passionate, strategic, and customer-obsessed Product Manager to drive innovation, shape our roadmap, and lead these product areas into its next phase of growth. These roles come with ever expanding scope with critical responsibilities. You will get to choose if you can want to continue down the IC ladder or transfer to management ladder. Why Join Us? Be a Game-Changer: Work on a cutting-edge product that transforms how companies handle big data and AI-driven analytics . Massive Impact: Help enterprises make faster, smarter decisions with a lakehouse architecture that breaks silos. Hyper-Growth Environment: Join a fast-paced, collaborative team where your ideas directly shape the future. Customer-Centric Innovation: Build features that solve real problems for data analysts, engineers, and business leaders worldwide. The impact you will have: Own and define the product vision, strategy, and roadmap for Databricks SQL Work closely with engineering, design, sales, and marketing to launch new features and drive adoption. Engage directly with customers and partners to understand their needs and prioritize high-impact solutions. Drive competitive differentiation and positioning in the cloud data warehouse market. Collaborate with leadership to align product initiatives with business goals. Use data-driven insights to measure success, iterate, and improve user experience. What we look for: 5+ years of product management experience (preferably in cloud, analytics, or data platforms). Ability to break down complex problems into simple, scalable solutions. Strong sense of ownership —you thrive in ambiguity

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Technical Program Manager – Service Health to join our team. This is a Hybrid role, reporting to the Senior Director of Site Reliability Engineering in the Cloud Operations department. Zscaler is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange. You will define and govern service health metrics and operating cadences, align stakeholders, and leverage Critical User Journey (CUJ) and Lighthouse programs to drive durable operational improvements at global scale. What you’ll do (Role Expectations) Own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity w

Opportunity Overview: We are looking for a Sr. Forward Deployed Automation Strategist to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. What you’ll do: Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle Identify opportunities to scale and improve consultation workflows What you’ll need: 5+ years experience working in a client facing role; Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity Advanced Proficie

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are seeking a seasoned and strategic Senior Product Manager II to join our Product Organization. You will be instrumental in developing new capabilities that address the advanced project management needs of our most valuable and strategic customers, driving meaningful change in their organizations. You will be focused on delivering a completely new Gantt View experience. You will work closely with a dedicated engineering team based in Bangalore and report to the US-based Group Product Manager for Core Views experiences. You Will: Product Strategy & Vision: Define, prioritize, and drive the future roadmap for project management capabilities, ensuring alignment with customer needs, company objectives, and industry best practices. Feature Delivery: Own the end-to-end delivery of a new, scalable Gantt View experience, ensuring a compelling, high-quality customer experience that sets a new bar for Smartsheet. Cross-Functional Partnership: Work in close partnership with design, engineering, user research, data science, and analytics teams to create, test, and launch proposed new capabilities and validate hypotheses. Data-Driven Decision Making: Leverage internal and external data to guide experimentation, make informed product decisions, and evaluate the success of launches. Executive Alignment: Regularly present product strategy, concepts, health metrics, and roadmap updates to senior leadership to educate, influence, and align stakeholders across the company. Product Leadership: Operate effectively at both strategic a

CSQ427R136 PLEASE NOTE : Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information. At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! As a Sr. Field Technical Program Manager at Databricks, you will be a key driver in our Forward Deployed Engineering team's mission to accelerate and de-risk customer outcomes. Your role is central to achieving project goals and maintaining exceptional customer satisfaction, particularly within our U.S. Government customer base. While you are not expected to have hands-on coding experience, your technical acumen and strategic influence will be critical for guiding complex engagements to success. You will work closely with cross-functional teams to deliver excellence at every stage. The impact you will have: Be responsible for the successful delivery of our most complex customer engagements by providing technical leadership and guidance to the implementation team. Guide technical teams through key architectural decisions

RDQ126R51 Mission At Databricks, we’re on a mission to help data teams solve the world’s toughest problems. The Databricks Free Edition makes it easy for students, enthusiasts, and aspiring professionals to explore data and AI hands-on, gaining the skills and confidence to build the future. We’re looking for a Senior Product Manager to join the team driving Databricks Free Edition. You’ll collaborate closely with a cross-functional team of product managers, engineers, and designers to create experiences that make learning data and AI engaging, accessible, and impactful. The Impact You Will Have Help shape and advance the vision, strategy, and roadmap for Databricks Free Edition, contributing to experiences that make learning data and AI engaging and accessible. Collaborate with design, engineering, and education teams to deliver intuitive, hands-on learning journeys within Databricks. Work with academic and learning program partners to support data and AI education through Databricks. Coordinate with other product teams to ensure new features are thoughtfully introduced into Free Edition with the right user experience and guardrails. Engage directly with learners and users to understand their goals, identify friction points, and translate insights into impactful product improvements. Define and track success metrics that measure learning engagement and user outcomes. What We Look For 5+ years of product management experience, preferably in data, AI, or developer-focused platforms. Strong customer empathy and passion for creating learning and onboarding experiences that empower users. Proven ability to drive cross-functional collaboration across engineering, design, and go-to-market teams. Excellent communication and storytelling skills, able to articulate vision, motivate teams, and simplify complex concepts. Technical proficiency to collaborate effectively with engineering on data and platform capabilities. Pay Range Transparency Databricks is committed to f

RDQ126R51 Mission At Databricks, we’re on a mission to help data teams solve the world’s toughest problems. The Databricks Free Edition makes it easy for students, enthusiasts, and aspiring professionals to explore data and AI hands-on, gaining the skills and confidence to build the future. We’re looking for a Senior Product Manager to join the team driving Databricks Free Edition. You’ll collaborate closely with a cross-functional team of product managers, engineers, and designers to create experiences that make learning data and AI engaging, accessible, and impactful. The Impact You Will Have Help shape and advance the vision, strategy, and roadmap for Databricks Free Edition, contributing to experiences that make learning data and AI engaging and accessible. Collaborate with design, engineering, and education teams to deliver intuitive, hands-on learning journeys within Databricks. Work with academic and learning program partners to support data and AI education through Databricks. Coordinate with other product teams to ensure new features are thoughtfully introduced into Free Edition with the right user experience and guardrails. Engage directly with learners and users to understand their goals, identify friction points, and translate insights into impactful product improvements. Define and track success metrics that measure learning engagement and user outcomes. What We Look For 5+ years of product management experience, preferably in data, AI, or developer-focused platforms. Strong customer empathy and passion for creating learning and onboarding experiences that empower users. Proven ability to drive cross-functional collaboration across engineering, design, and go-to-market teams. Excellent communication and storytelling skills, able to articulate vision, motivate teams, and simplify complex concepts. Technical proficiency to collaborate effectively with engineering on data and platform capabilities. Pay Range Transparency Databricks is committed to f

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. YOU MAY BE A GOOD FIT FOR THE TEAM IF YOU HAVE: An understanding of Snowflake's product in order to be able to provide guidance to navigate complex technical evaluations Drive to enable, coach, develop and motivate a robust inside sales team Developed territories by planning strategically and effectively 2+ years guiding Account Executives through complex legal and commercial negotiations A customer first mindset to ensure success Consistently executed what is forecasted to senior management Understand how to sell business value, using a repeatable process Coach reps on how to create urgency and deal control IN THIS ROLE YOU WILL GET TO: Recruit and build successful sales professionals into high-performing revenue drivers for Snowflake Build cross-functional relationships with internal and external support teams & technical partners Influence go-to-market strategy for venture backed/high growth startups. Develop a team culture around Snowflake Core Values Sell an industry changing and market defining product ON DAY ONE WE WILL EXPECT YOU TO HAVE: BA/BS required 3+ years selling Cloud Solutions, Infrastructure Software, Databases, Analytic Tools, or Applications Software 2+ years managing a team of sales teams Sold to CEOs, CTOs, Heads of Product, Engineering, or Data Sc