Sr Technical Support Engineer Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Data Steward to support and accelerate the productivity of our Sales organization. You will manage the governance and quality of data in Smartsheet's source CRM system that supports the daily operations of our Sales organization. You will maintain data assets and establish relevant processes with the ultimate goal of making it easier for our Sales reps to find and understand the data they need. You will support our Sales analyst team scrubbing data and researching inconsistencies in reporting. This role reports to a Sr. Manager, Variable Compensation based in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will: Lead changes and revisions to master data, metadata, and data hierarchies and affiliations within given guidelines Ensure that the Sales organization is operating off a single source of truth that can be reliably queried and accessed Perform initial data quality checks on extracted data Provide recommendations to leadership on needed updates or inputs into data governance policies, practices, and guidelines Other job duties as assigned. You Have: Bachelor's degree in related preferred 2+ years of experience in metadata management beneficial Experience in Cloud and SaaS go-to-market (GTM) Knowledge of data governance challenges and best practices for data quality and data stewardship A high level of proficiency in Excel (can perform complex functions) and Salesforce.com or equivalent CRM tool The ability to serve as a condu

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We're looking for a skilled content marketer with sharp writing instincts and a demand gen mindset to join our Growth Marketing team. In this role, you'll be responsible for creating compelling short and long-form content that moves audiences to act, from email and SDR sequences to landing pages, social copy, and campaign assets (guides, ebooks, survey reports etc). You're a storyteller who leads with customer pain points and value propositions while speaking to the specific challenges of the people you're writing for, not just the features of the product. You know how to distill complex B2B topics into crisp, engaging copy that resonates across the buyer journey. You thrive in a collaborative, communicative, fast-paced environment where strong writing, cross-functional partnership with a variety of teams, and data-informed decisions are equally valued. This role will report to the Sr. Manager, Content Strategy. You Will Writing and Content Creation Write high-quality short and long-form content across multiple formats including landing pages, marketing and SDR emails, social copy, and campaign assets Craft persona-driven copy that leads with audience pain points and business challenges, connecting product value to what buyers actually care about Engage internal subject matter experts, customers, industry leaders, and partners to develop content with an emphasis on authentic storytelling Translate complex product and industry topics into clear, engaging copy that meets personas where they are in their journey Review and

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: We are looking for a Sr. Director, Global GSI and Audit Firm Alliances to oversee the management and development of our strategic partnerships with global systems integrators and audit firms with the goal of embedding Drata into their practices. The ideal candidate will be knowledgeable and comfortable in the compliance space and will have the ability to successfully manage these r

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: As Drata scales, we're looking for a strategic, operationally stellar Sr. Executive Business Partner to support our CEO & Co-Founder. This role sits at the heart of Drata's operational engine: translating vision into action, keeping the executive team and internal teams aligned, and giving our CEO the space to lead with clarity and momentum. You'll thrive here if you lead with

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role Cohere is seeking an Indirect Tax Sr. Associate / Tax Manager to manage global indirect tax compliance, strategy, and reporting, focusing on VAT/GST and sales tax in Canada, the U.S., and other key markets. You’ll manage tax audits, optimize processes, collaborate cross-functionally, drive process and efficiency initiatives, and implement strategies to minimize liabilities while ensuring compliance. Key Responsibilities Manage end-to-end indirect tax compliance, including filings, registrations, and remittances for global VAT/GST, and US sales and use tax Streamline tax workflows, leverage tax automation tools and AI, and enhance data governance to improve efficiency Develop and implement indirect tax strategies aligned with Cohere’s business growth, product offerings (e.g., SaaS, AI services, Sovereign AI), and international expansion. Manage responses to tax audits and inquiries from authorities. Identify and mitigate tax risks, ensuring alignment with global tax regulations and internal policies Address digital services taxes and electronic services implications. Partner with Finance, Legal, and Product teams t

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Role We are looking for a motivated, collaborative, and business-minded Procurement Counsel to join our Legal Team. The Procurement Counsel will report to Sr. Corporate Counsel, and will have the strategic ability to oversee and negotiate key deals and relationships and act as a trusted business partner for the organization. The ideal candidate will have experience working in-house for global businesses, executing and negotiating commercial transactions and contracts, building processes, and executing efficiently on a day-to-day basis. You will primarily focus on supporting procurement and vendor negotiation and onboarding, partnering closely with internal teams such as marketing, engineering, and finance to align contracts with business needs. You will frequently interact with internal stakeholders and external parties, creating relationships based on trust while helping Mixpanel navigate the business environment, challenges, and objectives. Responsibilities: Strategically partner with internal business stak

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role Nuro is looking for a People Systems Analyst to drive Workday operations, reporting, and workforce analytics for our People Operations team. You will own production support alongside two other analysts, build dashboards and analytics for leadership, and keep core people operations running. We are a lean, high-impact team that has invested heavily in AI-powered automation, and we are looking for someone who brings real Workday experience but thrives in a scrappy, fast-paced environment where you build, iterate, and ship. About the Work Workday Systems and Configuration Provide Tier 1 production support for Workday, including business process definitions and validations, EIB files, calculated fields, and transactional processing With direction from the Sr. Workday Analyst, configure, test, and implement new release features in implementation tenants prior to release dates Write test scripts and participate across every phase

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills. The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week). For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation. This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely from the West Coast. You Will: Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption. Understand your customer’s business model, go to market strategy and organizational structure. Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion. Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion. Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion. Positively impact revenue via early risk identification and mitigation strategies

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet targets industries where workflow specificity is essential. As a Principal Product Marketing Manager, Vertical Industries, you will lead the strategic development of industry-specific value narratives, use case positioning, and sales-ready content for priority vertical, Manufacturing. In this role, you will own the GTM narrative, ensuring positioning is grounded in quantified, defensible value claims. This role requires deep industry curiosity, methodological discipline, and the ability to drive multiple complex workstreams in parallel to maintain Smartsheet’s competitive edge. This full-time position reports to the Sr. Director, Customer Value and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Value Strategy Execution — Vertical Industries Lead the team's execution of the Smartsheet Value Strategy process for priority verticals. Define positioning scope, including target segments, industry-specific buyer roles, KPIs, and competitor sets. Validate buyer value levers and map them to Smartsheet's capabilities to demonstrate differentiated, quantified benefits. Build vertical Value Impact Models and define the problem Smartsheet owns within each industry. Develop cross-functional Adoption Plans and validate position hypotheses through direct buyer sessions. ICP & CAPDB for Vertical Segments: Own ICP definition and target account prioritization for each priority vertical. Ensure each vertical ICP sp

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet's horizontal use cases — spanning Enterprise PMO, Operations & Process Management, IT PPM, Service Delivery, and Governance, Risk & Compliance — represent the company's largest ARR expansion opportunity. Most enterprise accounts enter through a single buying center. The horizontal pod's job is to unlock the adjacent functional buyers in those same accounts, and to build the positioning that makes Smartsheet the obvious choice for each. As a Product Marketing Manager II on the Horizontal Use Cases pod, you will help support the value strategy, positioning, and sales-ready content for a defined set of horizontal use cases. You will partner with the Sr. Manager, Product Marketing and contribute to the development of differentiated, quantified value propositions that help Smartsheet win against category competitors and drive multi-function adoption within the enterprise installed base. This full-time position reports to the Manager, Product Marketing and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Assisting with Value Strategy: Support the execution and maintenance of the differentiated value strategy for each use case Value Impact Model: Assist in the development of quantified Value Impact Models for assigned use cases — helping translate Smartsheet's capabilities into specific productivity and efficiency claims for ROI conversations. Buyer Validation & Market Testing: Support buyer inte

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is moving into its new phase of growth in region after 5 extremely successful years having boots on the ground in Australia. To significantly accelerate our growth, we are looking for an accomplished Enterprise Account Executive . This role will focus on a combination of acquiring new customers and expanding existing accounts within the education sector. You will be based in Sydney or Melbourne and will report to the Sr Regional Director, Enterprise. You Will: Be selling to industry project management experts, therefore it's crucial to be dedicated and fanatical about learning the industry trends and competitor landscape! Be the subject matter expert in the features, benefits and application of Smartsheet’s products and solutions. Have confidence presenting to Senior level executives within Large Enterprise organisations. Qualify inbound leads while running end to end industry verticalised and persona based new business sales outreach campaigns, to companies over 5000 employees Be confident in MEDDICC and have a deep discovery and qualification passion. Drive complex value driven sales motions aligned to prospects strategic goals Be expected to develop your own GTM target account strategy within your assigned territory. Maintain accurate and up-to-date records via SalesForce, run consistent outbound campaigns in Outreach. Exceed quarterly sales targets and work to assigned outbound KPIs Schedule online product demonstrations Develop and maintain structured and comprehensive target account plans Att

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Data Steward to support and accelerate the productivity of our Sales organization. You will manage the governance and quality of data in Smartsheet's source CRM system that supports the daily operations of our Sales organization. You will maintain data assets and establish relevant processes with the ultimate goal of making it easier for our Sales reps to find and understand the data they need. You will support our Sales analyst team scrubbing data and researching inconsistencies in reporting. This role reports to a Sr. Manager, Variable Compensation based in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will: Lead changes and revisions to master data, metadata, and data hierarchies and affiliations within given guidelines Ensure that the Sales organization is operating off a single source of truth that can be reliably queried and accessed Perform initial data quality checks on extracted data Provide recommendations to leadership on needed updates or inputs into data governance policies, practices, and guidelines Other job duties as assigned. You Have: Bachelor's

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet Bulgaria is looking for an experienced professional to represent our People and Culture team in Bulgaria. This role will require to support the EMEA region by aligning everyday people practices with organisational objectives to drive performance, streamline processes, and maintain operational compliance across multiple international entities. The role balances day-to-day manager coaching and employee relations with full ownership of local People Operations for Bulgaria, as well as broader compliance tracking for assigned European markets. This is a hybrid position with occasional travel to Sofia. You will report to the Sr. Manager, People Partnerships who is based in the UK You Have: Collaborate closely with leaders across our EMEA Product & Engineering organisation to drive the successful implementation of company-wide people programmes, including talent reviews, compensation planning, and employee engagement initiatives. Partner, support, and coach management teams from first-line managers onwards through team dynamics, operational changes, and people strategies. Manage and resolve employee relations (ER) activities, including performance improvement situations, grievances, and investigations, working directly with managers, employees, and the legal team. Own the end-to-end People Operations lifecycle for all employees in Bulgaria, ensuring local operational compliance and seamless day-to-day execution. Act as the local subject matter expert on Bulgarian labour laws, employment practices, and regulatory

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Team Stitch Fix is transforming the way people find what they love, and enables our clients to be their best selves. Our Product and Technology teams have created unique, innovative software for our customers as well as employees in merchandising, styling, warehouse systems, and inventory management. We leverage data, personal stylists and user research to personalize our service and make smart bets. The result is a delightful offering for our customers and a successful business serving millions of women, men, and kids. We're looking for outstanding people to contribute to our evolution. About the Role As a Senior Product Manager for Financial Systems, you will play a pivotal role in shaping the product vision and roadmap for critical financial applications that underpin our operations. Reporting to the Sr. Director of Business Systems Product, you will drive initiatives that automate end-to-end financial processes, enhance data quality, and provide robust reporting and analytics. This role is pivotal in guiding the organization towards a modern, AI-ready financial technology landscape moving beyond traditional methods to unlock new capabilities. This role requires a strat

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations - Bengaluru, India About the Role As our Global Physical Security Specialist and leader, reporting to our Sr. Director of Physical Security you will take ownership of our physical security technologies across our office and data center footprint and review and document intelligence supporting the physical security mission. We are looking for someone with law enforcement or former military experience who is excited about so