Strategic Account Executive Jobs

Customer Quality & RMA Engineer Job Description POSITION OVERVIEW COMPANY OVERVIEW Infinitum Electric is a technology company pioneering the next generation of axial flux electric motors — lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity. POSITION SUMMARY The Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters — including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently. KEY RESPONSIBILITIES RMA Management & Field Complaint Resolution Own the end-to-end RMA process — from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure Triage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance Conduct or coordinate physical inspection and failure analysis of returned motors and assemblies Maintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends Communicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner Drive RMA rate reduction through systemic root cause analysis and closed-loop corrective action — targeting the structural elimination of recurring failure modes Custome

About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv. POSITION SUMMARY We are looking for a seasoned sales and business development professional with a proven history of managing enterprise commercial relationships. This position will own a diverse book of business comprising major commercial accounts, with a mandate to drive product adoption, account renewals, and revenue expansion within the Japan territory. JOB RESPONSIBILITIES Strategic Account Planning: Develop a deep understanding of client mission sets, map account whitespace, and develop strategic account plans to grow revenue through upsell and cross-sale activities. Pipeline & Forecast Management: Maintain accurate and up-to-date Salesforce data for your territory and provide reliable forecast information to upper management. Customer Advocacy: Drive referral sales and customer references to support net-new sales activities. Market Intelligence: Stay abreast of competitive intelligence and provide actionable feedback to management. Ad-hoc Duties: Perform other related duties as assigned. SKILLS & EXPERIENCE Required: Fluency in Japanese: Must be a native or fluent Japanese speaker with superior business-level written and verbal communication skills. 8+ years

Position Overview: The Solutions Sales Director will be seen as a technical expert with a strong knowledge of Diligent's products. This position will play an instrumental role in driving revenue growth for Diligent for existing and new accounts and is responsible for understanding customer needs, tailoring solutions, and influencing the customers decision to commit by addressing specific and complex challenges. This individual contributor position is responsible for inbound and outbound sales, initial prospect/customer meetings, pipeline management and accurate forecasting through to deal completion. As a trusted advisor, the Solutions Sales Director plays a highly collaborative role providing technical expertise during co-selling opportunities with the Accounts team. Providing coaching, technical expertise and development to Sales colleagues is a key element of this position to enable team members to develop a deeper understanding of Diligent’s products. Key Responsibilities Demonstrates a strong level of technical knowledge in Diligent’s products and solutions. Uses sound judgment, technical expertise and analytical thinking to propose different solutions to address more complex customer issues. Adopts a ‘solutions’ selling approach, understanding customer needs, and developing solutions through the lens of the Diligent One Platform. Ensure high levels of prospect satisfaction through proactive outreach with relevant insights and regular follow-ups to drive new opportunities. Collaborate with the Sales team to create strategic account plans including proposals, presentations, and other sales materials that highlight the product solutions’ technical capabilities and advantages to address customer needs. Coach and support the development of the Sales team internally by enhancing their technical knowledge, understanding of business value and developing their professional skills thro

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Regional Director, Sales for Brazil, you’ll lead a high-performing team of Strategic Account sales professionals to grow adoption of GitLab’s AI-powered DevSecOps platform across a key region in LATAM. You’ll be responsible for managing software sales, bookings, and revenue, while building strong relationships with new and existi

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role Addepar is looking for a high-energy, results-driven Business Development Representative to join our Business Development & Sales organization. Working very closely with Sales and key partners, BDRs are tasked with strategically developing and qualifying revenue opportunities within assigned account territories and segments. This is an exciting opportunity to generate and hunt for new business opportunities to fuel our growth across the wealth management, family office, private banking, and global investment management market segments. The ideal candidate will be passionate about finance and disruptive technology; have a sound eye for business and natural sales instincts; and be an eager, highly motivated, and tenacious self-starter. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B , F-1 /OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment. What You’ll Do Generate new business opportunities to fuel Addepar’s growth Create and prioritize strategic target account lists and account attack plans within a defined territory Research and build new account

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager (TAM) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. TAMs own the complete post-sales customer lifecycle, from initial implementation and onboarding through ongoing managed services, strategic expansion opportunities, and driving meaningful impact on renewal outcomes across their book of business. This role requires an AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help customers unlock the full potential of intelligent automation. TAMs lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Technical Account Managers (TAMs) are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new tea

The Team + The Role Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger. This role is based in our Raleigh office. What this looks like day-to-day Support queue ownership: You triage, diagnose, and resolve technical issues across Pendo’s web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer’s problem is actually solved. Technical guidance: You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently. Customer signal: You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act. Knowledge at scale: You create and maintain intern

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact. We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve. Responsibilities: Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners Lead change management efforts and proactively identify ways to improve processes and drive efficiency Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: 4+ years of experience in account management, b

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact. We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve. Responsibilities: Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners Lead change management efforts and proactively identify ways to improve processes and drive efficiency Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: 4+ years of experience in account management, b

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity: The Account Development Representative (ADR) will have the responsibility of uncovering business needs for Strategic & Enterprise Accounts to build a pipeline for the sales organization. The ADR will collaborate with marketing, sales enablement, and management to create campaigns and prospect accounts, developing them to the point of handoff for Sales. As the first hire in this role, we’re looking for a self-starter who thrives in an emerging market and can deliver results in a dynamic environment. An implicit responsibility of the ADR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience, setting the stage for future product sales for Postman. What You’ll Do: Collaborate with the Account Development Manager and cross-functional teams to define strategic targets and generate both new and expansion business opportunities. Consistently meet or exceed strategic goals and committed targets by engaging with qualified leads and advancing them through the sales cycle. Use a consultative approach to qualify opportunities, understanding customer challenges while edu

Account Manager Government Description - Job Summary • This role is responsible for developing and maintaining strategic relationships with partners while tailoring solutions to meet specific customer needs. The role provides partners with complex information about the organization’s offerings while collaborating with them to ensure long-term business success. The role drives sales growth through account planning and risk assessment, while mentoring junior team members. Responsibilities • Acts as the expert to the partner for complex information regarding the organization’s products, services, promotions, and configurations. • Develops and maintains account plans to promote sales growth in adherence to legal procedures and requirements. • Builds strategic relationships with the partner to ensure long-term business opportunities for the organization. • Partners and transforms potential leads into joint sales activities; creates, fills, and manages the funnel for deals with partners while achieving and/or exceeding quotas. • Promotes and incorporates the organization’s offerings to become a key part of the partner’s business and solutions. • Collaborates with partners to tailor solutions that address specific customer needs, including customization of products and services to align with client requirements. • Engages in transactional and relationship selling while working with and influencing a team of sales professionals. • Recruits new partners while providing risk assessment and business rationale for the organization’s investments. • Provides strategic guidance and insights to partner business managers and end-user sales teams regarding partners' capabilities, strengths, and market positioning. • Mentors junior team members, sharing insights, and providing guidance to support their professional growth and deve

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities Provide a Gold Standard Experience to key stakeholders at your assigned accounts. Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development. Build long-term user relationships that increase loyalty to Stripe and its products. Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion. Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users. Lead user-facing meetings in person and by video. Contribute to the continued design of this support offering. Create user-facing content that provides long-term solutions. Who you are We're looking for someone who meets the minimum requirements for the role. If you mee