Support Analyst Jobs

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge OneTrust is looking for a Support Analyst to join the CORE Platform Support team in London. In this role, you will own complex technical support cases involving integrations, authentication, APIs, messaging, and platform-level functionality. You will act as a trusted technical partner to customers and an escalation point for Support Analysts. You will investigate difficult issues, communicate clearly with customers, collaborate with Product and Engineering, and help strengthen the team’s technical capability through knowledge sharing and mentoring. The CORE team supports customers across areas including Single Sign

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, ethics, ESG, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. The Challenge We're looking for a Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and propose pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent v

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Description: Responsibilities Direct Responsibilities Focus on platform stability for Rates, Credit & FX IT systems Closely work with Trad

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA-II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills. Principle Duties and Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses t

General Summary Responsible for providing effective customer and service support to the GHX user community. Primarily responsible for providing professional, courteous, and efficient support for GHX customers according to established procedures and application of critical thinking and GHX solution expertise. Position requires a commitment to improving the customer experience by working collaboratively with GHX teammates and customers to drive efficient medical supply chain operations Principal duties and responsibilities: Serves as a primary point of contact for GHX customers communication via phone, email, and Chat. Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed. Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely. Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application. Participates in solution development and enhancement to improve the customer experience. Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes. Engages Problem Management and Product teams and processes to identify system and product deficiencies, including potential enhancements that will directly or indirectly improve the customer experience. Uses GHX kn

General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Job description Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets

Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12. Roles & Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all t

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Business Support Analyst (L1) — LMS & AI Specialist to join our team. This is a Mohali, India (Hybrid) role, reporting to the Manager, Business Applications Support in the IT / Digital Employee Experience department. This position is designed for an entry-level professional eager to eliminate repetitive manual work by building AI agents and automating enterprise workflows. You will deliver first-l

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We are seeking a Product Support Analyst (Voice) to provide technical customer support for the wholesale and enterprise product offerings. This position requires technical expertise in Local and Wide Area Networks concerning telephony infrastructure, understanding Router Configurations that affect VOIP and SIP Trunking. This position would require you work: Monday - Friday from 12:00 PM – 9:00 PM What You'll Do: Provide technical support to customers for voice, API and 911 products. Professional communications with customers in troubleshooting reported issues. Partner with Local Exchange Carriers in resolving customer network issues. Manage ticket progress to address and resolve customer issues within Service Level Agreement requi

The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets . We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes. Responsibilities: Monitor live trading systems, strategies, orders, positions, P&L, and risk. Act as the first line of support for trading, execution, exchange connectivity, and production issues. Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions. Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues. Support strategy deployments, system releases, testing, and production changes. Monitor exchange and market events, outages, connectivity issues, and other operational risks. Analyze trading and operational metrics to identify issues and improve processes. Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations. Maintain operational procedures and controls for production trading. Participate in local trading coverage and rotating weekend coverage. Requirements: 3+ yea

The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets . We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes. Responsibilities: Monitor live trading systems, strategies, orders, positions, P&L, and risk. Act as the first line of support for trading, execution, exchange connectivity, and production issues. Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions. Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues. Support strategy deployments, system releases, testing, and production changes. Monitor exchange and market events, outages, connectivity issues, and other operational risks. Analyze trading and operational metrics to identify issues and improve processes. Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations. Maintain operational procedures and controls for production trading. Participate in local trading coverage and rotating weekend coverage. Requirements: 3+ yea

The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets . We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes. Responsibilities: Monitor live trading systems, strategies, orders, positions, P&L, and risk. Act as the first line of support for trading, execution, exchange connectivity, and production issues. Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions. Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues. Support strategy deployments, system releases, testing, and production changes. Monitor exchange and market events, outages, connectivity issues, and other operational risks. Analyze trading and operational metrics to identify issues and improve processes. Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations. Maintain operational procedures and controls for production trading. Participate in local trading coverage and rotating weekend coverage. Requirements: 3+ yea

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Application Support Engineer Location: Sydney, Australia Work Model: On-site Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology. THE OPPORTUNITY This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains

Opportunity Overview: Cohere Health is seeking a highly analytical, resourceful, and organized Business Development & Sales Operations Analyst to support our growing Growth organization. This role sits at the intersection of business development, sales operations, data analysis, market intelligence, and process improvement. The ideal candidate is naturally curious, comfortable working with data, and able to turn information into actionable insights. This person will support Sales and Growth leadership through account and market research, reporting and analysis, CRM data management, business intelligence, and operational projects. This is a hands-on role for someone who enjoys solving problems, learning new tools, working across teams, and using technology and AI to make teams more efficient and effective. What you’ll do: Account & Market Research Conduct research on health plans, prospects, key executives, organizational structures, market developments, and relevant vendors or technology partners. Research and map key stakeholders and buying committees within target accounts. Monitor company news, earnings, leadership changes, partnerships, and other developments relevant to Sales and Growth. Use AI and other research tools to efficiently gather, analyze, and synthesize information. Research and track competitor use in target accounts. Package research and insights into concise, actionable outputs for Sales, Solutions, Marketing, and leadership. Data & CRM Managem

System Support Analyst, #1114 Clearance: Ability to obtain the required government Public Trust security clearance Location: Hybrid D.C. Metro Area Hours: Monday - Friday 12 PM to 8 PM EST Join Dev Technology Group as a System Support Analyst, where you will play a key role in supporting a system that automates critical processes for our government customer and noncitizens in the US. This role requires a strong understanding of Microsoft Windows 11 OS and the ability to provide client-side application support. You will work independently and collaboratively, contributing to an important government mission. What You'll Be Doing Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team. Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends. Identify and document resolutions for future reference in similar situations. Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems. Rotate with team members on Tier II support, assisting users with system issues and questions. Learn new technical skills as needed to support the program. Required Education, Experience & Skills Associate's degree and at least 2 years of work experience providing system support Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution Com